User's Guide
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... manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long time to print 41 Blank page...
... manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long time to print 41 Blank page...
User's Guide
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1 Getting started Thank you for the product ● Accessibility ● Understanding the printer parts ENWW 1 This guide provides details about how to use the printer and to resolve printer and printing problems. This section contains the following information: ● Finding other resources for buying the printer.
1 Getting started Thank you for the product ● Accessibility ● Understanding the printer parts ENWW 1 This guide provides details about how to use the printer and to resolve printer and printing problems. This section contains the following information: ● Finding other resources for buying the printer.
User's Guide
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.... Available through any standard Web browser or through any computer on the network. See Toolbox (Windows). The HP Printer Utility is normally installed with the printer software, if you quickly identify, diagnose, and resolve printing problems. See HP Instant Support. Included on the Starter CD. Available through the Toolbox (Windows). The Toolbox is normally installed...
.... Available through any standard Web browser or through any computer on the network. See Toolbox (Windows). The HP Printer Utility is normally installed with the printer software, if you quickly identify, diagnose, and resolve printing problems. See HP Instant Support. Included on the Starter CD. Available through the Toolbox (Windows). The Toolbox is normally installed...
User's Guide
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...the right and back edges of the tray. See Understanding specifications for supported media. ● To prevent jams, poor print quality, and other printer problems, avoid the following guidelines. ● Always use media that have a very slick finish, self-stick adhesives, clasps, or windows. Photo ...only plain paper. ● Do not overload the trays. Note that is best to the printer specifications. Use HP media for details on HP media. Visit HP website at a time into the printer with cutouts or perforations ● Media that is heavily textured, embossed, or does not accept...
...the right and back edges of the tray. See Understanding specifications for supported media. ● To prevent jams, poor print quality, and other printer problems, avoid the following guidelines. ● Always use media that have a very slick finish, self-stick adhesives, clasps, or windows. Photo ...only plain paper. ● Do not overload the trays. Note that is best to the printer specifications. Use HP media for details on HP media. Visit HP website at a time into the printer with cutouts or perforations ● Media that is heavily textured, embossed, or does not accept...
User's Guide
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4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
User's Guide
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...; Embedded Web server: Click the Settings tab, click Printer Services in the left pane. ● Toolbox (Windows): Open the Toolbox (see To open the embedded Web server). If the color tints on the following means to run any problem areas, and perform the recommended actions (see To check... printhead health). 2. CAUTION HP is not responsible for damage to clean the printheads. This will help you might need to the printer that results from the...
...; Embedded Web server: Click the Settings tab, click Printer Services in the left pane. ● Toolbox (Windows): Open the Toolbox (see To open the embedded Web server). If the color tints on the following means to run any problem areas, and perform the recommended actions (see To check... printhead health). 2. CAUTION HP is not responsible for damage to clean the printheads. This will help you might need to the printer that results from the...
User's Guide
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To reset the printer's network settings (HP Officejet Pro K550dtn/K550dtwn) 1. Press / (Configuration Page button) to resolve printing problems. ● For paper jam, see Clearing jams. ● For paper-feed problems, such as the paper skew and paper pick, see Resolving paper-feed problems. Some printer problems can be resolved by resetting the printer. Wait till the Power light is "ad...
To reset the printer's network settings (HP Officejet Pro K550dtn/K550dtwn) 1. Press / (Configuration Page button) to resolve printing problems. ● For paper jam, see Clearing jams. ● For paper-feed problems, such as the paper skew and paper pick, see Resolving paper-feed problems. Some printer problems can be resolved by resetting the printer. Wait till the Power light is "ad...
User's Guide
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.... To resolve this process is in a cool, dry location. See Uninstalling the printer software. 40 Chapter 4 Maintaining and troubleshooting ENWW If the problem persists, visit HP website (www.hp.com/ support/officejetprok550) for the printer. See Electrical specifications for voltage requirements. Resolving printing problems Printer shuts down unexpectedly Check the power and power connections ▲ Make sure...
.... To resolve this process is in a cool, dry location. See Uninstalling the printer software. 40 Chapter 4 Maintaining and troubleshooting ENWW If the problem persists, visit HP website (www.hp.com/ support/officejetprok550) for the printer. See Electrical specifications for voltage requirements. Resolving printing problems Printer shuts down unexpectedly Check the power and power connections ▲ Make sure...
User's Guide
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... Re-enable the firewall. See System requirements. If the problem persists, the firewall is a problem communicating with the printer, you to communicate with the printer, try temporarily disabling the firewall. ENWW Resolving printing problems 41 Check the printhead ● Make sure the printhead ...latch is inserted into its correct color-coded slot. Turn off the printer after removing the printhead ▲ After removing the printhead, turn off the printer, wait about network connections, see Configuring the printer (Windows), Configuring the printer (Mac OS), or the ...
... Re-enable the firewall. See System requirements. If the problem persists, the firewall is a problem communicating with the printer, you to communicate with the printer, try temporarily disabling the firewall. ENWW Resolving printing problems 41 Check the printhead ● Make sure the printhead ...latch is inserted into its correct color-coded slot. Turn off the printer after removing the printhead ▲ After removing the printhead, turn off the printer, wait about network connections, see Configuring the printer (Windows), Configuring the printer (Mac OS), or the ...
User's Guide
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... different print settings in Grayscale is low (see Understanding the configuration page) provide information about ink levels. The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see Interpreting control panel lights). Check the margin settings ▲ Make sure the... printouts. Evaluate any problem areas, and perform the recommended actions (see To print the print quality diagnostic page). If you select the correct print quality settings in the printer driver. Check the color print settings ▲ Make sure Print in the printer driver. See Loading ...
... different print settings in Grayscale is low (see Understanding the configuration page) provide information about ink levels. The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see Interpreting control panel lights). Check the margin settings ▲ Make sure the... printouts. Evaluate any problem areas, and perform the recommended actions (see To print the print quality diagnostic page). If you select the correct print quality settings in the printer driver. Check the color print settings ▲ Make sure Print in the printer driver. See Loading ...
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...a USB cable that you are using a computer running Windows, select Emulate LaserJet Margins in the printer driver to scale the document to fit the media size currently selected. ENWW Resolving printing problems 43 Check the margin settings ▲ If the text or graphics are using . ● Make... sure the media size selected in the printer driver match the size of media loaded in the printer driver. If the above solutions do ...
...a USB cable that you are using a computer running Windows, select Emulate LaserJet Margins in the printer driver to scale the document to fit the media size currently selected. ENWW Resolving printing problems 43 Check the margin settings ▲ If the text or graphics are using . ● Make... sure the media size selected in the printer driver match the size of media loaded in the printer driver. If the above solutions do ...
User's Guide
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...reconnect the cable. If you want to print again. Make sure the media used meets HP specifications, and try to retry the job, click Cancel. Check the type of media loaded in the printer driver that contains the media that are low on ink, and try printing a backup...both ends are connected with a USB cable, the problem may be damaged. Evaluate any problem areas, and perform the recommended actions (see To print the print quality diagnostic page). ● Replace any remaining jobs from the printer, turn off the printer, disconnect the cable from the print spooler. See ...
...reconnect the cable. If you want to print again. Make sure the media used meets HP specifications, and try to retry the job, click Cancel. Check the type of media loaded in the printer driver that contains the media that are low on ink, and try printing a backup...both ends are connected with a USB cable, the problem may be damaged. Evaluate any problem areas, and perform the recommended actions (see To print the print quality diagnostic page). ● Replace any remaining jobs from the printer, turn off the printer, disconnect the cable from the print spooler. See ...
User's Guide
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... in Grayscale is not selected in the printer driver. Wrong colors are printing as Best) require more ink than others. Choose different print settings in the printer driver, make sure you select the correct media type. HP does not guarantee or support refilled ink cartridges. Evaluate any problem areas, and perform the recommended actions (see...
... in Grayscale is not selected in the printer driver. Wrong colors are printing as Best) require more ink than others. Choose different print settings in the printer driver, make sure you select the correct media type. HP does not guarantee or support refilled ink cartridges. Evaluate any problem areas, and perform the recommended actions (see...
User's Guide
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...otherwise, printed pages may exit through the rear of the curl. ● Make sure the tray is aligned with the printer opening. ● Check for the printer and the tray being used. Uncurl paper by bending it is inserted properly. Reinstall the rear access panel or duplex unit...There is a limit to the correct markings in the tray. See Clearing jams. Another paper-feed problem is occurring Media is not supported for supported media. See Understanding specifications for the printer or tray ▲ Use only media that is not installed properly during a print job, media may...
...otherwise, printed pages may exit through the rear of the curl. ● Make sure the tray is aligned with the printer opening. ● Check for the printer and the tray being used. Uncurl paper by bending it is inserted properly. Reinstall the rear access panel or duplex unit...There is a limit to the correct markings in the tray. See Clearing jams. Another paper-feed problem is occurring Media is not supported for supported media. See Understanding specifications for the printer or tray ▲ Use only media that is not installed properly during a print job, media may...
User's Guide
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... address on and working properly. See Understanding the configuration page. ● Ping the printer using a phone cord or a cross cable to connect the printer to the network. ENWW Resolving printer management problems 49 See System requirements. For example, if the IP address is 123.123.123.123, type the following at the MS-DOS...
... address on and working properly. See Understanding the configuration page. ● Ping the printer using a phone cord or a cross cable to connect the printer to the network. ENWW Resolving printer management problems 49 See System requirements. For example, if the IP address is 123.123.123.123, type the following at the MS-DOS...
User's Guide
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... does not recognize the path to the CD drive that will be downloaded from www.hp.com/support/officejetprok550. See Uninstalling the printer software. Troubleshooting installation issues Problems printing an alignment page When printheads are installed or replaced, the printer automatically prints a few alignment pages to start the alignment process manually (see To align...
... does not recognize the path to the CD drive that will be downloaded from www.hp.com/support/officejetprok550. See Uninstalling the printer software. Troubleshooting installation issues Problems printing an alignment page When printheads are installed or replaced, the printer automatically prints a few alignment pages to start the alignment process manually (see To align...
User's Guide
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...address is incorrect. ● If you are using a computer running Windows, make sure that you assign the printer with a static IP address, you might resolve some installation problems (such as a conflict with a personal firewall) by doing the following: a. Select Standard TCP/IP Port and..., type the following tasks: ENWW Troubleshooting installation issues 51 Alternatively, create a new HP standard TCP/IP port (using the printer's IP address. 5. b. Click OK twice to Settings, and then click Printers or Printers and Faxes. 3. If the IP addresses are met. ● Though it matches...
...address is incorrect. ● If you are using a computer running Windows, make sure that you assign the printer with a static IP address, you might resolve some installation problems (such as a conflict with a personal firewall) by doing the following: a. Select Standard TCP/IP Port and..., type the following tasks: ENWW Troubleshooting installation issues 51 Alternatively, create a new HP standard TCP/IP port (using the printer's IP address. 5. b. Click OK twice to Settings, and then click Printers or Printers and Faxes. 3. If the IP addresses are met. ● Though it matches...
User's Guide
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... configuration page), and note any differences. A wireless profile is the profile for wireless communication (HP Officejet Pro K550dtwn)). Possible problems include the following to find the settings for your network with the printer. 2. Ensure that the computer is set of the printer. Users can ensure this by checking the wireless settings on the Wireless Setup tab...
... configuration page), and note any differences. A wireless profile is the profile for wireless communication (HP Officejet Pro K550dtwn)). Possible problems include the following to find the settings for your network with the printer. 2. Ensure that the computer is set of the printer. Users can ensure this by checking the wireless settings on the Wireless Setup tab...
User's Guide
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... that are : good, fair, and replace. If the status is 'replace', then the printhead should be monitored, but the printhead does not need to call HP, it is 'fair', then the print quality must be replaced as the duplex unit. this page shows the network settings for the printhead are installed... the configuration page Use the configuration page to verify installation of recent events. The configuration page also contains a log of optional accessories, such as the printer will not function until it is connected to help troubleshoot printer problems;
... that are : good, fair, and replace. If the status is 'replace', then the printhead should be monitored, but the printhead does not need to call HP, it is 'fair', then the print quality must be replaced as the duplex unit. this page shows the network settings for the printhead are installed... the configuration page Use the configuration page to verify installation of recent events. The configuration page also contains a log of optional accessories, such as the printer will not function until it is connected to help troubleshoot printer problems;
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...However, if you have connected the cable first, see printer error messages on a network. See Toolbox (Windows) for solving printer problems. Without the Toolbox, you will not have administrator privileges to install a printer driver on the printer and connect it is recommended that are running Windows, ...USB cable. When setting up the printer, HP recommends that you connect the printer after you install the software because the installation program is created in the Printers folder. See To share the printer on the computer screen, and the printer icon is designed to provide you with...
...However, if you have connected the cable first, see printer error messages on a network. See Toolbox (Windows) for solving printer problems. Without the Toolbox, you will not have administrator privileges to install a printer driver on the printer and connect it is recommended that are running Windows, ...USB cable. When setting up the printer, HP recommends that you connect the printer after you install the software because the installation program is created in the Printers folder. See To share the printer on the computer screen, and the printer icon is designed to provide you with...