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... the derived work. The only warranties for any kind. Created 1991. If the product does not operate normally, see Maintain and troubleshoot. 9. There are identified as constituting an additional warranty. Always follow basic safety precautions when using this function. All rights reserved.... "as allowed under the copyright laws. RSA Data Security, Inc. Trademarks Intel®, Pentium® is grounded, check with the HP Printer. If you are wet. 6. Observe all material mentioning or referencing this software or this product to qualified service personnel. Do not install...
... the derived work. The only warranties for any kind. Created 1991. If the product does not operate normally, see Maintain and troubleshoot. 9. There are identified as constituting an additional warranty. Always follow basic safety precautions when using this function. All rights reserved.... "as allowed under the copyright laws. RSA Data Security, Inc. Trademarks Intel®, Pentium® is grounded, check with the HP Printer. If you are wet. 6. Observe all material mentioning or referencing this software or this product to qualified service personnel. Do not install...
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... 30 Embedded Web server pages 30 Toolbox (Windows) ...31 To open the Toolbox 31 Toolbox tabs ...31 HP Printer Utility (Mac OS 32 To open the HP Printer Utility 32 HP Printer Utility panels 32 Network Printer Setup Utility (Mac OS 33 HP Web Jetadmin software 33 HP Instant Support ...34 Security and privacy 34 To gain access to... printheads ...49 To clean the printhead contacts manually 49 To replace the printheads 52 Store printing supplies ...54 Store ink cartridges ...54 Store printheads ...54 Troubleshooting tips and resources 54 2
... 30 Embedded Web server pages 30 Toolbox (Windows) ...31 To open the Toolbox 31 Toolbox tabs ...31 HP Printer Utility (Mac OS 32 To open the HP Printer Utility 32 HP Printer Utility panels 32 Network Printer Setup Utility (Mac OS 33 HP Web Jetadmin software 33 HP Instant Support ...34 Security and privacy 34 To gain access to... printheads ...49 To clean the printhead contacts manually 49 To replace the printheads 52 Store printing supplies ...54 Store ink cartridges ...54 Store printheads ...54 Troubleshooting tips and resources 54 2
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...colors 62 Colors do not line up properly 62 Lines or dots are missing from text or graphics 62 Solve paper-feed problems ...63 Optional Tray 2 cannot be inserted 63 Another paper-feed problem is occurring 63 Solve device management problems 64 Embedded Web server cannot be opened 64 Troubleshoot... Interpreting network connector lights 75 A HP supplies and accessories Order printing supplies online 76 Accessories ...76 Supplies ...76 Ink cartridges ...76 Printheads ...77 HP media ...77 B Support and warranty Obtain electronic support ...78 Obtain HP telephone support 78 Before you call ...
...colors 62 Colors do not line up properly 62 Lines or dots are missing from text or graphics 62 Solve paper-feed problems ...63 Optional Tray 2 cannot be inserted 63 Another paper-feed problem is occurring 63 Solve device management problems 64 Embedded Web server cannot be opened 64 Troubleshoot... Interpreting network connector lights 75 A HP supplies and accessories Order printing supplies online 76 Accessories ...76 Supplies ...76 Ink cartridges ...76 Printheads ...77 HP media ...77 B Support and warranty Obtain electronic support ...78 Obtain HP telephone support 78 Before you call ...
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... in this guide from the following resources: Resource Description Location Readme file and release notes Provide late-breaking information and troubleshooting tips. Self-test diagnostic page • Device information: • Product name • Model number For more information..., see Understand the self-test diagnostic page. Included on the Starter CD. For more information, see HP Printer Utility (Mac OS). For more information, see Monitor the device. For more information, see Embedded Web server. For more information...
... in this guide from the following resources: Resource Description Location Readme file and release notes Provide late-breaking information and troubleshooting tips. Self-test diagnostic page • Device information: • Product name • Model number For more information..., see Understand the self-test diagnostic page. Included on the Starter CD. For more information, see HP Printer Utility (Mac OS). For more information, see Monitor the device. For more information, see Embedded Web server. For more information...
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Control panel Embedded Web server Toolbox (Windows) HP Printer Utility (Mac OS) to view information about administering the device and modifying settings. Click the Cartridge Details button to obtain the following ... Administer the device ... Usage in the left pane. Ink cartridge information: Open the Information and Support panel and click Supplies Status. Use this tool... For more information, see Troubleshooting tips and resources. • Set embedded Web server password: Click the Settings tab, and then click Security in the left pane. • Change tray settings...
Control panel Embedded Web server Toolbox (Windows) HP Printer Utility (Mac OS) to view information about administering the device and modifying settings. Click the Cartridge Details button to obtain the following ... Administer the device ... Usage in the left pane. Ink cartridge information: Open the Information and Support panel and click Supplies Status. Use this tool... For more information, see Troubleshooting tips and resources. • Set embedded Web server password: Click the Settings tab, and then click Security in the left pane. • Change tray settings...
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... Configure trays. • Additional Settings: Launch the embedded Web server to configure network settings for supplies), conducting remote diagnostics, and troubleshooting a wide variety of the device. This page contains information about the model and serial number. You can find information about returning...configuring (both individually or in batch mode), monitoring status (including levels for the device. Network Printer Setup Utility (Mac OS) This tool allows you to HP Web site where you can configure wireless settings such as network location name and wireless mode, and...
... Configure trays. • Additional Settings: Launch the embedded Web server to configure network settings for supplies), conducting remote diagnostics, and troubleshooting a wide variety of the device. This page contains information about the model and serial number. You can find information about returning...configuring (both individually or in batch mode), monitoring status (including levels for the device. Network Printer Setup Utility (Mac OS) This tool allows you to HP Web site where you can configure wireless settings such as network location name and wireless mode, and...
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...to your device. To gain access to HP. It helps you quickly identify, diagnose, and resolve printing problems. HP Instant Support provides the following information about your device: • Easy access to troubleshooting tips: Provides tips that are customized for the printer driver. NOTE: To view all pages.... If you when there is a suite of the problem, as well as the serial number, error conditions, and status, is sent to HP, select Source (for Internet...
...to your device. To gain access to HP. It helps you quickly identify, diagnose, and resolve printing problems. HP Instant Support provides the following information about your device: • Easy access to troubleshooting tips: Provides tips that are customized for the printer driver. NOTE: To view all pages.... If you when there is a suite of the problem, as well as the serial number, error conditions, and status, is sent to HP, select Source (for Internet...
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NOTE: Do not bookmark the Web pages that HP provides to help troubleshoot problems; If you wish to view, and then click myPrintMileage. The self-test.... to help you can see the print analysis, such as the duplexer. To use more black or color ink, and the estimated number of pages you track and forecast your device usage and plan the purchase ...the Information tab, and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you bookmark the site and connect to it by ...
NOTE: Do not bookmark the Web pages that HP provides to help troubleshoot problems; If you wish to view, and then click myPrintMileage. The self-test.... to help you can see the print analysis, such as the duplexer. To use more black or color ink, and the estimated number of pages you track and forecast your device usage and plan the purchase ...the Information tab, and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you bookmark the site and connect to it by ...
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...print the self-test diagnostic page to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. For information about using these tools, ...and cartridges for your device, print the self-test diagnostic page and read the information in different sizes. 5 Maintain and troubleshoot This section contains the following places: NOTE: Ink from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server.
...print the self-test diagnostic page to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. For information about using these tools, ...and cartridges for your device, print the self-test diagnostic page and read the information in different sizes. 5 Maintain and troubleshoot This section contains the following places: NOTE: Ink from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server.
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... need to ensure proper contact. 5. For more information, see To print the print quality diagnostic page. 46 Maintain and troubleshoot For more information, see Supplies. Remove the new ink cartridge from its color-coded slot and insert the cartridge into the slot. To find out which ink cartridges work with its package...
... need to ensure proper contact. 5. For more information, see To print the print quality diagnostic page. 46 Maintain and troubleshoot For more information, see Supplies. Remove the new ink cartridge from its color-coded slot and insert the cartridge into the slot. To find out which ink cartridges work with its package...
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Chapter 5 1 Printer Information: Shows device information (such as the product model number, serial ... • Toolbox (Windows): Click the Services tab, and then click Align Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Align from the trays and duplexer, the ink level information, and the printhead health status. 2 ...Test Pattern 3: If there are dark lines or white gaps where the arrows are thin white lines across any of the colored blocks, clean the printheads. For more information, see To align the printheads. 3 Test Pattern 2: If there are ...
Chapter 5 1 Printer Information: Shows device information (such as the product model number, serial ... • Toolbox (Windows): Click the Services tab, and then click Align Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Align from the trays and duplexer, the ink level information, and the printhead health status. 2 ...Test Pattern 3: If there are dark lines or white gaps where the arrows are thin white lines across any of the colored blocks, clean the printheads. For more information, see To align the printheads. 3 Test Pattern 2: If there are ...
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Obtain clean, dry, soft and lint-free cleaning material. Suitable materials include paper coffee filters and eyeglass lens cleaning paper. Lift the printhead latch. 4. Lift the handle of the printhead you want to replace and and pull the printhead out of its slot. 5. CAUTION: Do not use water. 50 Maintain and troubleshoot Chapter 5 3.
Obtain clean, dry, soft and lint-free cleaning material. Suitable materials include paper coffee filters and eyeglass lens cleaning paper. Lift the printhead latch. 4. Lift the handle of the printhead you want to replace and and pull the printhead out of its slot. 5. CAUTION: Do not use water. 50 Maintain and troubleshoot Chapter 5 3.
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... Wait while the device initializes the printheads and prints the alignment pages. Open the cover. 2. Lift the handle of its slot. 52 Maintain and troubleshoot For more information, see Supplies. 1. Wait for the carriage to pull the printhead out of a printhead and use it to stop moving, and ...then unplug the power cord from the printer. 3. Chapter 5 15. If the printhead light continues to blink, replace the printhead which printheads work with your printer, see To align the printheads. If the carriage does not move to the left .
... Wait while the device initializes the printheads and prints the alignment pages. Open the cover. 2. Lift the handle of its slot. 52 Maintain and troubleshoot For more information, see Supplies. 1. Wait for the carriage to pull the printhead out of a printhead and use it to stop moving, and ...then unplug the power cord from the printer. 3. Chapter 5 15. If the printhead light continues to blink, replace the printhead which printheads work with your printer, see To align the printheads. If the carriage does not move to the left .
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...problems. • For a paper jam, see Clear a jam in the device. • For paper-feed problems, such as the current or default printer. Troubleshooting tips and resources Use the following topics: • Store ink cartridges • Store printheads Store ink cartridges Ink cartridges can be left in the... each one to ensure proper contact. If you are not running too many programs when you remove the ink cartridges, place them in their correct color-coded slots. Close programs that you are not using a computer running Windows. • You are performing a task. For the Mac OS, ...
...problems. • For a paper jam, see Clear a jam in the device. • For paper-feed problems, such as the current or default printer. Troubleshooting tips and resources Use the following topics: • Store ink cartridges • Store printheads Store ink cartridges Ink cartridges can be left in the... each one to ensure proper contact. If you are not running too many programs when you remove the ink cartridges, place them in their correct color-coded slots. Close programs that you are not using a computer running Windows. • You are performing a task. For the Mac OS, ...
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... and resources. This process takes about 20 seconds, and reconnect the cables. If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Some problems can be printed. Until this , uninstall the software completely, and then reinstall the device software. For...
... and resources. This process takes about 20 seconds, and reconnect the cables. If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Some problems can be printed. Until this , uninstall the software completely, and then reinstall the device software. For...
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.... Turn off the device, wait about network connections, see System requirements. 56 Maintain and troubleshoot Check the device setup for the device. Device does not accept printhead Check the printhead latch... Make sure the printhead latch is inserted into its correct color-coded slot. Check the printhead Make sure the printhead is properly closed. Clean the ...the minimum system requirements for a network environment Ensure the correct device driver and printer driver port are not using a phone cord to the device and re-enable the firewall. ...
.... Turn off the device, wait about network connections, see System requirements. 56 Maintain and troubleshoot Check the device setup for the device. Device does not accept printhead Check the printhead latch... Make sure the printhead latch is inserted into its correct color-coded slot. Check the printhead Make sure the printhead is properly closed. Clean the ...the minimum system requirements for a network environment Ensure the correct device driver and printer driver port are not using a phone cord to the device and re-enable the firewall. ...
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...of the device. Move the device away from the source of the electromagnetic fields. Check the color print settings Make sure Print in Grayscale is larger than 3 meters (9.8 feet) long to ... the media size and page orientation selected in the application match the settings in the printer driver match the size of USB cable High electromagnetic fields (such as those generated by... software conflicts, refer to printouts. See the release notes for specific help. 58 Maintain and troubleshoot Check the device location and length of media loaded in the print driver. For more information,...
...of the device. Move the device away from the source of the electromagnetic fields. Check the color print settings Make sure Print in Grayscale is larger than 3 meters (9.8 feet) long to ... the media size and page orientation selected in the application match the settings in the printer driver match the size of USB cable High electromagnetic fields (such as those generated by... software conflicts, refer to printouts. See the release notes for specific help. 58 Maintain and troubleshoot Check the device location and length of media loaded in the print driver. For more information,...
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..., the device might give printouts a "washed-out" quality. • Color documents that is smearing Check the print settings • When you can ... Check the document file The document file may occur. In the printer driver, select the Best print quality, and also increase the ink ...or paper towel. When the device is especially true for printing vivid color documents. Chapter 5 Turn off the device, wait about 20 seconds, ... that have rich, blended colors can print other documents from the print spooler. If you print documents that use HP Premium Paper designed for transparencies...
..., the device might give printouts a "washed-out" quality. • Color documents that is smearing Check the print settings • When you can ... Check the document file The document file may occur. In the printer driver, select the Best print quality, and also increase the ink ...or paper towel. When the device is especially true for printing vivid color documents. Chapter 5 Turn off the device, wait about 20 seconds, ... that have rich, blended colors can print other documents from the print spooler. If you print documents that use HP Premium Paper designed for transparencies...
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... quality diagnostic page. For more information, see To print the print quality diagnostic page. 62 Maintain and troubleshoot Refilling processes and the use with . HP does not guarantee or support refilled ink cartridges. Check the media type Some media types are missing from ...recommended actions. For more information, see Change print settings. Printout shows bleeding colors Check the ink cartridges Make sure ink cartridges have not been tampered with the device. For more information, see HP supplies and accessories. For more information, see Select print media. For ...
... quality diagnostic page. For more information, see To print the print quality diagnostic page. 62 Maintain and troubleshoot Refilling processes and the use with . HP does not guarantee or support refilled ink cartridges. Check the media type Some media types are missing from ...recommended actions. For more information, see Change print settings. Printout shows bleeding colors Check the ink cartridges Make sure ink cartridges have not been tampered with the device. For more information, see HP supplies and accessories. For more information, see Select print media. For ...
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... computer Make sure the computer that you are using is connected to the paper guides. For more information, see System requirements. 64 Maintain and troubleshoot Also make sure the guides are snug, but not tight, against the stack. • Make sure the tray is not overloaded with paper. ... aligned to the network. Solve device management problems This section provide solutions to jam or pick multiple sheets at one time. • Use HP media for the media size you are not using special media that the paper guides are properly aligned. • Make sure the rear access...
... computer Make sure the computer that you are using is connected to the paper guides. For more information, see System requirements. 64 Maintain and troubleshoot Also make sure the guides are snug, but not tight, against the stack. • Make sure the tray is not overloaded with paper. ... aligned to the network. Solve device management problems This section provide solutions to jam or pick multiple sheets at one time. • Use HP media for the media size you are not using special media that the paper guides are properly aligned. • Make sure the rear access...