Wireless Getting Started Guide
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... 3 Step 1: Obtain required information and equipment 3 Step 2: Install software for your HP Officejet/Officejet Pro device 4 Step 3: Test the connection 4 Solving wireless (802.11) problems 5 Basic troubleshooting 5 Advanced troubleshooting 6 Change the connection method 9 Change from a USB connection 9 Change from an Ethernet connection 9 Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network connection.....9 Method 1...9 Method...
... 3 Step 1: Obtain required information and equipment 3 Step 2: Install software for your HP Officejet/Officejet Pro device 4 Step 3: Test the connection 4 Solving wireless (802.11) problems 5 Basic troubleshooting 5 Advanced troubleshooting 6 Change the connection method 9 Change from a USB connection 9 Change from an Ethernet connection 9 Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network connection.....9 Method 1...9 Method...
Wireless Getting Started Guide
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.... Select Print Report, and then select Wireless Test. Basic troubleshooting If you are using your computer.) Select Setup Assistant or Network Setup Assistant from the HP device control panel: HP Officejet J4680 All-in-One series HP Officejet J6400 All-in this order: router first, then the HP device, and finally the computer. NOTE: If your computer, and...
.... Select Print Report, and then select Wireless Test. Basic troubleshooting If you are using your computer.) Select Setup Assistant or Network Setup Assistant from the HP device control panel: HP Officejet J4680 All-in-One series HP Officejet J6400 All-in this order: router first, then the HP device, and finally the computer. NOTE: If your computer, and...
Wireless Getting Started Guide
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...this section to find out if your device is not yours. Advanced troubleshooting English If you have tried the suggestions provided in the Basic troubleshooting section and are still unable to connect your HP Officejet/Officejet Pro device to the correct network. To check a wireless connection ...1. If you are able to access the Internet and are two indicator lights, one that is actively connected to...
...this section to find out if your device is not yours. Advanced troubleshooting English If you have tried the suggestions provided in the Basic troubleshooting section and are still unable to connect your HP Officejet/Officejet Pro device to the correct network. To check a wireless connection ...1. If you are able to access the Internet and are two indicator lights, one that is actively connected to...
Wireless Getting Started Guide
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...2. If you can check the HP device's status from your firewall to the next section for additional troubleshooting help . Determine if the version of services, right click HP Network Devices Support, and then ... HP device is Offline, right-click the device and click Use Printer Online. • If the HP device is set as you continue to use the HP device over the network. Do one ...running (Windows only) To restart the HP Network Device Support service 1. If you from using it. Make sure the wireless version of the HP Officejet/Officejet Pro device is connected wirelessly and select...
...2. If you can check the HP device's status from your firewall to the next section for additional troubleshooting help . Determine if the version of services, right click HP Network Devices Support, and then ... HP device is Offline, right-click the device and click Use Printer Online. • If the HP device is set as you continue to use the HP device over the network. Do one ...running (Windows only) To restart the HP Network Device Support service 1. If you from using it. Make sure the wireless version of the HP Officejet/Officejet Pro device is connected wirelessly and select...
Fax Getting Started Guide
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... Dial Setup and do one of the following : • Tests the fax hardware • Verifies the correct type of the test on setting up speed-dial entries 1. Set up the HP Officejet/Officejet Pro device for faxing according to your phone line connection The HP Officejet/Officejet Pro device prints a ...code, an access code for faxing. If the HP Officejet/Officejet Pro device has one entry or all entries: Select Delete Speed Dial and press the arrow keys to move to fix the problems and rerun the test. For additional troubleshooting information, see the electronic user guide available on...
... Dial Setup and do one of the following : • Tests the fax hardware • Verifies the correct type of the test on setting up speed-dial entries 1. Set up the HP Officejet/Officejet Pro device for faxing according to your phone line connection The HP Officejet/Officejet Pro device prints a ...code, an access code for faxing. If the HP Officejet/Officejet Pro device has one entry or all entries: Select Delete Speed Dial and press the arrow keys to move to fix the problems and rerun the test. For additional troubleshooting information, see the electronic user guide available on...
User Guide
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...electrical outlet when connecting this product and HP's commitment to a power source. If you are set forth in the express warranty statements accompanying such products and services. If the product does not operate normally, see Maintain and troubleshoot. 9. Mobility For users with limited ..., colored buttons and tabs used in the documentation that convey the appropriate action. For accessibility information for technical or editorial errors or omissions contained herein. Unplug this material is subject to qualified service personnel. For users who are no one can be ...
...electrical outlet when connecting this product and HP's commitment to a power source. If you are set forth in the express warranty statements accompanying such products and services. If the product does not operate normally, see Maintain and troubleshoot. 9. Mobility For users with limited ..., colored buttons and tabs used in the documentation that convey the appropriate action. For accessibility information for technical or editorial errors or omissions contained herein. Unplug this material is subject to qualified service personnel. For users who are no one can be ...
User Guide
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...To install the software ...94 Share the device on a locally shared network 94 Uninstall and reinstall the software 95 8 Maintain and troubleshoot Work with ink cartridges ...98 Supported ink cartridges 98 Handle the ink cartridges 99 Replace the ink cartridges 99 Align the ink cartridges ... ...108 Clean the device ...109 Clean the scanner glass 109 Clean the exterior ...110 Clean the automatic document feeder 110 General troubleshooting tips and resources 113 Solve printing problems ...114 The device shuts down unexpectedly 114 Error message appears on control-panel display 114 ...
...To install the software ...94 Share the device on a locally shared network 94 Uninstall and reinstall the software 95 8 Maintain and troubleshoot Work with ink cartridges ...98 Supported ink cartridges 98 Handle the ink cartridges 99 Replace the ink cartridges 99 Align the ink cartridges ... ...108 Clean the device ...109 Clean the scanner glass 109 Clean the exterior ...110 Clean the automatic document feeder 110 General troubleshooting tips and resources 113 Solve printing problems ...114 The device shuts down unexpectedly 114 Error message appears on control-panel display 114 ...
User Guide
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...Ink is not filling the text or graphics completely 119 Output is faded or dull colored 120 Colors are printing as black and white 120 Wrong colors are printing 120 Printout shows bleeding colors 121 Colors do not line up properly 121 Lines or dots are missing from text or graphics ... 128 Scanned image quality is poor 128 Scan defects are apparent 129 Solve fax problems ...129 The fax test failed ...130 Troubleshoot installation issues 142 Hardware installation suggestions 142 Software installation suggestions 143 Clear jams ...144 Clear paper jams ...144 Avoid paper jams ...146...
...Ink is not filling the text or graphics completely 119 Output is faded or dull colored 120 Colors are printing as black and white 120 Wrong colors are printing 120 Printout shows bleeding colors 121 Colors do not line up properly 121 Lines or dots are missing from text or graphics ... 128 Scanned image quality is poor 128 Scan defects are apparent 129 Solve fax problems ...129 The fax test failed ...130 Troubleshoot installation issues 142 Hardware installation suggestions 142 Software installation suggestions 143 Clear jams ...144 Clear paper jams ...144 Avoid paper jams ...146...
User Guide
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... for the product • Understand the device parts Find other resources for the product You can obtain product information and further troubleshooting resources that have occurred. Self-Test diagnostic page • Device information: ◦ Product name ◦ Model number For more... information, see Monitor the device. For more information, see HP Printer Utility (Mac OS). HP Printer Utility (Mac OS) Contains tools to maintenance services. The HP Printer Utility is typically installed with the device. For more information, see Device control...
... for the product • Understand the device parts Find other resources for the product You can obtain product information and further troubleshooting resources that have occurred. Self-Test diagnostic page • Device information: ◦ Product name ◦ Model number For more... information, see Monitor the device. For more information, see HP Printer Utility (Mac OS). HP Printer Utility (Mac OS) Contains tools to maintenance services. The HP Printer Utility is typically installed with the device. For more information, see Device control...
User Guide
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...menu, click Maintain Printer. 4. Select the device and click Launch Utility. Select the device in the Dock. 2. HP Printer Utility panels Information and Support panel • Supplies Status: Shows the information about currently installed ink cartridges. ...HP Printer Utility contains tools to configure print settings, calibrate the device, order supplies online, and find information about returning and recycling used printing supplies. Understand the self-test report Use the self-test report to: • View current device information and ink cartridge status • Help troubleshoot...
...menu, click Maintain Printer. 4. Select the device and click Launch Utility. Select the device in the Dock. 2. HP Printer Utility panels Information and Support panel • Supplies Status: Shows the information about currently installed ink cartridges. ...HP Printer Utility contains tools to configure print settings, calibrate the device, order supplies online, and find information about returning and recycling used printing supplies. Understand the self-test report Use the self-test report to: • View current device information and ink cartridge status • Help troubleshoot...
User Guide
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..., and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. 98 Maintain and troubleshoot You can find the ink cartridge number in different sizes. 8 Maintain and...unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Troubleshoot installation issues • Clear jams Work with ink cartridges This section contains the following places: • On the label of ink cartridges ...
..., and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. 98 Maintain and troubleshoot You can find the ink cartridge number in different sizes. 8 Maintain and...unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Troubleshoot installation issues • Clear jams Work with ink cartridges This section contains the following places: • On the label of ink cartridges ...
User Guide
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.... Chapter 8 available to the far right side of the shopping links on the left. 100 Maintain and troubleshoot CAUTION: If the HP All-in-One is on an ink cartridge to select your product, and then click one of the device. 3. You might damage the device if the ink cartridges are replacing the tri...-color ink cartridge, remove the ink cartridge from the slot on the page. Make sure the device is off...
.... Chapter 8 available to the far right side of the shopping links on the left. 100 Maintain and troubleshoot CAUTION: If the HP All-in-One is on an ink cartridge to select your product, and then click one of the device. 3. You might damage the device if the ink cartridges are replacing the tri...-color ink cartridge, remove the ink cartridge from the slot on the page. Make sure the device is off...
User Guide
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Align the ink cartridges The HP All-in-One prompts you to align cartridges every time you do not need to realign the ink cartridges. 102 Maintain and troubleshoot It remembers the alignment values for that ink cartridge, so you install or replace an ink cartridge. Hold the ink cartridge with the device. ...The HP All-in the input tray, then press OK. 10. You can also align the ink cartridges at any time from the device control panel or by using the software you are installing the tri-color ink cartridge, slide it into the empty cartridge...
Align the ink cartridges The HP All-in-One prompts you to align cartridges every time you do not need to realign the ink cartridges. 102 Maintain and troubleshoot It remembers the alignment values for that ink cartridge, so you install or replace an ink cartridge. Hold the ink cartridge with the device. ...The HP All-in the input tray, then press OK. 10. You can also align the ink cartridges at any time from the device control panel or by using the software you are installing the tri-color ink cartridge, slide it into the empty cartridge...
User Guide
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...A4, or legal unused plain white paper into the input tray. 2. Click the Device Services tab. 104 Maintain and troubleshoot Click Align the ink Cartridges. The HP All-in -One aligns the ink cartridges. Load the ink cartridge alignment sheet face down on the scanner glass. To clean the ink...HP All-in -One aligns the ink cartridges. Recycle or discard the ink cartridge alignment sheet. Do not clean ink cartridges unnecessarily, as this device. In the Print Properties dialog box, click the Services tab, and then click Service this wastes ink and shortens the life of color or when a color...
...A4, or legal unused plain white paper into the input tray. 2. Click the Device Services tab. 104 Maintain and troubleshoot Click Align the ink Cartridges. The HP All-in -One aligns the ink cartridges. Load the ink cartridge alignment sheet face down on the scanner glass. To clean the ink...HP All-in -One aligns the ink cartridges. Recycle or discard the ink cartridge alignment sheet. Do not clean ink cartridges unnecessarily, as this device. In the Print Properties dialog box, click the Services tab, and then click Service this wastes ink and shortens the life of color or when a color...
User Guide
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... the power cord into the slot. Chapter 8 7. Repeat if necessary for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. When debris gets on the ink cartridges, it clicks into...the ink cartridges to see streaks and smudges on printed pages. Clean only the copper-colored contacts. Ink streaking can be corrected by using the device control panel or the software... ink cartridge. 10. Clean the area around the ink nozzles only if you installed with the HP All-in a dusty environment, a small amount of the device. Push the ink cartridge forward ...
... the power cord into the slot. Chapter 8 7. Repeat if necessary for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. When debris gets on the ink cartridges, it clicks into...the ink cartridges to see streaks and smudges on printed pages. Clean only the copper-colored contacts. Ink streaking can be corrected by using the device control panel or the software... ink cartridge. 10. Clean the area around the ink nozzles only if you installed with the HP All-in a dusty environment, a small amount of the device. Push the ink cartridge forward ...
User Guide
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...the intention of the device. You can order one from drying out when it is not being used. Make sure the nozzles are removing it from HP Support. Repeat if necessary for the other ink...plate (do not have an ink cartridge protector, you store the ink cartridges. 108 Maintain and troubleshoot Store printing supplies The ink cartridge protector is designed to keep an ink cartridge secure and prevent... it so you remove an ink cartridge from the device with the photo and tri-color ink cartridges. Slide the ink cartridge back into the slot. Clean the face and edges ...
...the intention of the device. You can order one from drying out when it is not being used. Make sure the nozzles are removing it from HP Support. Repeat if necessary for the other ink...plate (do not have an ink cartridge protector, you store the ink cartridges. 108 Maintain and troubleshoot Store printing supplies The ink cartridge protector is designed to keep an ink cartridge secure and prevent... it so you remove an ink cartridge from the device with the photo and tri-color ink cartridges. Slide the ink cartridge back into the slot. Clean the face and edges ...
User Guide
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... cleaner to access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then close the cover. 110 Maintain and troubleshoot If too much glass cleaner is applied, the cleaner could leak under the glass and damage the scanner. 4. Clean the exterior NOTE: Before cleaning the...
... cleaner to access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then close the cover. 110 Maintain and troubleshoot If too much glass cleaner is applied, the cleaner could leak under the glass and damage the scanner. 4. Clean the exterior NOTE: Before cleaning the...
User Guide
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Turn off the device and unplug the power cord. You might be erased. Continue lifting the automatic document feeder cover to reset the date and time later, when you plug the power cord back in. 2. NOTE: Depending how long the device is unplugged, the date and time might need to the vertical position. 112 Maintain and troubleshoot Chapter 8 To clean the plastic strip inside the automatic document feeder 1. Lift the cover of the automatic document feeder until it stops, and then gently pry the cover to release the catch. 3.
Turn off the device and unplug the power cord. You might be erased. Continue lifting the automatic document feeder cover to reset the date and time later, when you plug the power cord back in. 2. NOTE: Depending how long the device is unplugged, the date and time might need to the vertical position. 112 Maintain and troubleshoot Chapter 8 To clean the plastic strip inside the automatic document feeder 1. Lift the cover of the automatic document feeder until it stops, and then gently pry the cover to release the catch. 3.
User Guide
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... approximately 12 minutes to order a new plastic strip. Gently lower the automatic document feeder mechanism to the device. General troubleshooting tips and resources Try these when you begin troubleshooting a printing problem. • For a paper jam, see Clear paper jams. • For paper-feed problems, such...still see Support and warranty. NOTE: If you may need to initialize it . Plug in the plastic strip over the tabs. General troubleshooting tips and resources 113 Make sure the device is connected firmly to a functioning alternating current (AC) power outlet, and is not jammed...
... approximately 12 minutes to order a new plastic strip. Gently lower the automatic document feeder mechanism to the device. General troubleshooting tips and resources Try these when you begin troubleshooting a printing problem. • For a paper jam, see Clear paper jams. • For paper-feed problems, such...still see Support and warranty. NOTE: If you may need to initialize it . Plug in the plastic strip over the tabs. General troubleshooting tips and resources 113 Make sure the device is connected firmly to a functioning alternating current (AC) power outlet, and is not jammed...
User Guide
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... printer. If the problem persists, visit the HP Web site (www.hp.com/ support) for more information. • Pause Printing is not selected if you are using or restart the computer before attempting the task again. Troubleshooting topics • Solve printing problems • ... printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Troubleshoot installation issues Solve printing problems This section contains the following topics: • The device shuts down unexpectedly • Error message appears on...
... printer. If the problem persists, visit the HP Web site (www.hp.com/ support) for more information. • Pause Printing is not selected if you are using or restart the computer before attempting the task again. Troubleshooting topics • Solve printing problems • ... printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Troubleshoot installation issues Solve printing problems This section contains the following topics: • The device shuts down unexpectedly • Error message appears on...