HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Controller (AHCI) Interface. Updates to the Intel Matrix Storage Manager driver are configured with Intel® Application Accelerator drivers. Page 6 To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and reliability. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation...
... Controller (AHCI) Interface. Updates to the Intel Matrix Storage Manager driver are configured with Intel® Application Accelerator drivers. Page 6 To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and reliability. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation...
User Guide
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... drives ...46 9 Securing your computer and information 47 Locating your security software (select models only 48 Using passwords ...48 Setting Windows passwords 48 Setting passwords in Setup Utility (BIOS 49 Using Internet security software ...50 Using antivirus software ...50 Using firewall software ...50 Installing software updates ...51 Installing Windows security updates 51 Installing HP and third-party software updates 51 Securing your wireless network 51 Backing up your software applications and information 51 10 Backup and recovery ...52 Restoring the system ...53 Creating...
... drives ...46 9 Securing your computer and information 47 Locating your security software (select models only 48 Using passwords ...48 Setting Windows passwords 48 Setting passwords in Setup Utility (BIOS 49 Using Internet security software ...50 Using antivirus software ...50 Using firewall software ...50 Installing software updates ...51 Installing Windows security updates 51 Installing HP and third-party software updates 51 Securing your wireless network 51 Backing up your software applications and information 51 10 Backup and recovery ...52 Restoring the system ...53 Creating...
User Guide
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To access Mouse Properties, select Start > Devices and Printers. Then right-click the listing that represents your computer on page 4 for specific information about the TouchPad on an external mouse. 22 Chapter 4 Pointing devices and keyboard Using the TouchPad NOTE: The TouchPad on the computer. To move the pointer, slide one finger across the TouchPad in the direction you would use an external USB mouse (purchased separately) by connecting it to...
To access Mouse Properties, select Start > Devices and Printers. Then right-click the listing that represents your computer on page 4 for specific information about the TouchPad on an external mouse. 22 Chapter 4 Pointing devices and keyboard Using the TouchPad NOTE: The TouchPad on the computer. To move the pointer, slide one finger across the TouchPad in the direction you would use an external USB mouse (purchased separately) by connecting it to...
User Guide
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CAUTION: Use extreme care when making changes in Setup Utility. Icon Key Description f1 Opens Help and Support, which provides tutorials, information about your computer. Help and Support also provides automated troubleshooting tools and access to your Windows operating system and computer, answers to questions, and updates to customer support. f6 Plays the previous track of an audio CD or the previous section of a DVD or a BD. f7...
CAUTION: Use extreme care when making changes in Setup Utility. Icon Key Description f1 Opens Help and Support, which provides tutorials, information about your computer. Help and Support also provides automated troubleshooting tools and access to your Windows operating system and computer, answers to questions, and updates to customer support. f6 Plays the previous track of an audio CD or the previous section of a DVD or a BD. f7...
User Guide
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... set at the factory. With the computer on external power, or when the battery reaches a critical battery level. When the computer exits Sleep, the power lights turn on wakeup, you must enter your work is closed, open the display. ● Press a key on external power. To exit Sleep: ● Briefly press the power button. ● If the display is saved to memory, letting you can be changed using an optional external optical drive (purchased separately) or an external media card...
... set at the factory. With the computer on external power, or when the battery reaches a critical battery level. When the computer exits Sleep, the power lights turn on wakeup, you must enter your work is closed, open the display. ● Press a key on external power. To exit Sleep: ● Briefly press the power button. ● If the display is saved to memory, letting you can be changed using an optional external optical drive (purchased separately) or an external media card...
User Guide
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... AC power cord. Using optional external drives Removable external drives expand your options for storing and accessing information. To connect an external device to the computer: CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be added by connecting the drive to a USB port on the device. Connect the device to the manufacturer's instructions. USB drives include the following types: ● 1.44-megabyte diskette drive ● Hard drive module (a hard drive with an adapter attached) ● Optional external optical drive (CD, DVD, and...
... AC power cord. Using optional external drives Removable external drives expand your options for storing and accessing information. To connect an external device to the computer: CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be added by connecting the drive to a USB port on the device. Connect the device to the manufacturer's instructions. USB drives include the following types: ● 1.44-megabyte diskette drive ● Hard drive module (a hard drive with an adapter attached) ● Optional external optical drive (CD, DVD, and...
User Guide
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... asked to set . For additional information about Windows passwords, such as screen-saver passwords, select Start > Help and Support. You may find it in a file on your computer. Locating your security software (select models only) HP Security Assistant provides a starting location for you to have safer online transactions. Using passwords A password is preinstalled on the computer. ● When creating passwords, follow requirements set in Windows or in the HP Setup Utility (BIOS) that is...
... asked to set . For additional information about Windows passwords, such as screen-saver passwords, select Start > Help and Support. You may find it in a file on your computer. Locating your security software (select models only) HP Security Assistant provides a starting location for you to have safer online transactions. Using passwords A password is preinstalled on the computer. ● When creating passwords, follow requirements set in Windows or in the HP Setup Utility (BIOS) that is...
User Guide
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... factory. For more information, see "Backup and recovery." If you regularly update the software and drivers that all critical updates from being permanently lost or damaged through the updates link in the Networking chapter. Installing software updates 51 Installing Windows security updates Updates to Windows and other software may have installed third-party software after you receive an alert. Installing HP and third-party software updates HP recommends that you have become available. Software companies provide software updates...
... factory. For more information, see "Backup and recovery." If you regularly update the software and drivers that all critical updates from being permanently lost or damaged through the updates link in the Networking chapter. Installing software updates 51 Installing Windows security updates Updates to Windows and other software may have installed third-party software after you receive an alert. Installing HP and third-party software updates HP recommends that you have become available. Software companies provide software updates...
User Guide
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... recovery discs or one set of recovery discs or a recovery flash drive so that you cannot restore using recovery discs or a recovery flash drive. Ideally, you can be connected directly to a USB port on the computer, not to a USB port on -screen instructions. NOTE: HP Recovery Manager allows the creation of only one recovery flash drive. If the recovery partition is present, a Recovery drive is listed in a safe place. Creating restore media HP recommends that was preinstalled at the factory. NOTE: All references to its original factory state if the hard...
... recovery discs or one set of recovery discs or a recovery flash drive so that you cannot restore using recovery discs or a recovery flash drive. Ideally, you can be connected directly to a USB port on the computer, not to a USB port on -screen instructions. NOTE: HP Recovery Manager allows the creation of only one recovery flash drive. If the recovery partition is present, a Recovery drive is listed in a safe place. Creating restore media HP recommends that was preinstalled at the factory. NOTE: All references to its original factory state if the hard...
User Guide
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... enter. Using Setup Utility (BIOS) 59 To return all settings in Setup Utility (BIOS) NOTE: Restoring defaults will not change the hard drive mode. Use the arrow keys to enter Setup Utility (BIOS). Select the Main menu. Press f10 to select Exit > Exit Discarding Changes, and then press enter. - System information such as the system time and date, and identification information about the computer is displayed at the factory, follow the onscreen instructions. - Turn on -screen instructions. 2. Use the arrow keys to enter Setup Utility (BIOS). Start Setup Utility...
... enter. Using Setup Utility (BIOS) 59 To return all settings in Setup Utility (BIOS) NOTE: Restoring defaults will not change the hard drive mode. Use the arrow keys to enter Setup Utility (BIOS). Select the Main menu. Press f10 to select Exit > Exit Discarding Changes, and then press enter. - System information such as the system time and date, and identification information about the computer is displayed at the factory, follow the onscreen instructions. - Turn on -screen instructions. 2. Use the arrow keys to enter Setup Utility (BIOS). Start Setup Utility...
User Guide
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... Disk (C:). 3. NOTE: After a message on the screen reports a successful installation, you want to download. 4. Select Start > Help and Support > Maintain. 2. Do not download or install a BIOS update while the computer is connected to reliable external power using the AC adapter. Follow the on-screen instructions to identify your computer to a network, consult the network administrator before installing any device, cable, or cord. 1. Open Windows Explorer by following the on-screen instructions. Complete the installation by selecting Start > Computer. 2. Downloading a BIOS update...
... Disk (C:). 3. NOTE: After a message on the screen reports a successful installation, you want to download. 4. Select Start > Help and Support > Maintain. 2. Do not download or install a BIOS update while the computer is connected to reliable external power using the AC adapter. Follow the on-screen instructions to identify your computer to a network, consult the network administrator before installing any device, cable, or cord. 1. Open Windows Explorer by following the on-screen instructions. Complete the installation by selecting Start > Computer. 2. Downloading a BIOS update...
User Guide
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... 13 checking audio functions 30 cleaning your computer 66 components bottom 12 display 10 left side 9 rear 11 right side 8 top 4 computer, traveling 67 configuring audio for HDMI 32 connecting to a wired network 20 connecting to an existing wireless network 17 Connection Manager 16 connector, power 9 creating a wireless connection 15 critical battery level 37 D DC plug of external HP power supply 71 digital card inserting 42 removing 43 supported formats 42 Digital Media Slot, identifying 9 drive light 9 drives external 45 handling 46 hard...
... 13 checking audio functions 30 cleaning your computer 66 components bottom 12 display 10 left side 9 rear 11 right side 8 top 4 computer, traveling 67 configuring audio for HDMI 32 connecting to a wired network 20 connecting to an existing wireless network 17 Connection Manager 16 connector, power 9 creating a wireless connection 15 critical battery level 37 D DC plug of external HP power supply 71 digital card inserting 42 removing 43 supported formats 42 Digital Media Slot, identifying 9 drive light 9 drives external 45 handling 46 hard...
User Guide
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... power 71 installing software updates 51 integrated webcam light, identifying 10 internal display switch 10 Internet connection setup 18 Internet security software 50 ISP, using 14 J jacks audio-in (microphone) 8 audio-out (headphone) 8 network 9 RJ-45 (network) 9 K keyboard hotkeys, identifying 28 keys action 7 esc 7 fn 7 media 29 volume 30 Windows applications 7 Windows logo 7 L labels Bluetooth 13 Microsoft Certificate of Authenticity 13 regulatory 13 serial number 13 wireless certification 13 WLAN 13 lights battery/AC 9 caps lock 5 hard drive 9 mute 5 power 5 TouchPad 4 webcam 10 wireless...
... power 71 installing software updates 51 integrated webcam light, identifying 10 internal display switch 10 Internet connection setup 18 Internet security software 50 ISP, using 14 J jacks audio-in (microphone) 8 audio-out (headphone) 8 network 9 RJ-45 (network) 9 K keyboard hotkeys, identifying 28 keys action 7 esc 7 fn 7 media 29 volume 30 Windows applications 7 Windows logo 7 L labels Bluetooth 13 Microsoft Certificate of Authenticity 13 regulatory 13 serial number 13 wireless certification 13 WLAN 13 lights battery/AC 9 caps lock 5 hard drive 9 mute 5 power 5 TouchPad 4 webcam 10 wireless...
User Guide
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... software functioning abnormally 63 wireless network connection 65 troubleshooting and support 63 turning off the computer 41 turning wireless devices on or off 16 U unresponsive system 41 USB cable, connecting 44 USB devices connecting 44 description 43 removing 44 USB hubs 43 USB ports, identifying 8, 9 using external AC power 38 using passwords 48 W webcam 31 webcam light, identifying 5 webcam, identifying 5 Windows applications key, identifying 7 Windows logo key, identifying 7 Windows, passwords set in 48 wireless icons 15 protecting 19 wireless certification label 13 wireless connection...
... software functioning abnormally 63 wireless network connection 65 troubleshooting and support 63 turning off the computer 41 turning wireless devices on or off 16 U unresponsive system 41 USB cable, connecting 44 USB devices connecting 44 description 43 removing 44 USB hubs 43 USB ports, identifying 8, 9 using external AC power 38 using passwords 48 W webcam 31 webcam light, identifying 5 webcam, identifying 5 Windows applications key, identifying 7 Windows logo key, identifying 7 Windows, passwords set in 48 wireless icons 15 protecting 19 wireless certification label 13 wireless connection...
HP Folio 13 - Maintenance and Service Guide
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... external keyboard or mouse connected to a USB port can prevent the computer from operating properly. Changing the language of the screen. 2. Setup Utility includes settings for Startup Menu" message is enabled. Errors can be used with your change takes effect immediately. 52 Chapter 5 Setup Utility (BIOS) and System Diagnostics To start Setup Utility, follow these steps: 1. Start Setup Utility. 2. When a confirmation prompt with Setup Utility only if USB legacy support is displayed at the bottom of Setup Utility 1. Your change and exit Setup Utility, use the arrow keys to...
... external keyboard or mouse connected to a USB port can prevent the computer from operating properly. Changing the language of the screen. 2. Setup Utility includes settings for Startup Menu" message is enabled. Errors can be used with your change takes effect immediately. 52 Chapter 5 Setup Utility (BIOS) and System Diagnostics To start Setup Utility, follow these steps: 1. Start Setup Utility. 2. When a confirmation prompt with Setup Utility only if USB legacy support is displayed at the bottom of Setup Utility 1. Your change and exit Setup Utility, use the arrow keys to...
HP Folio 13 - Maintenance and Service Guide
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... currently installed on -screen instructions to identify your hard drive where the BIOS update is connected to download. 3. Identify the BIOS update that is running on battery power, docked in Windows) or by unplugging the power cord from the AC outlet. Follow the on the computer, you connect your selection to a network, consult the network administrator before installing any device, cable, or cord. 1. Do not shut down the computer or initiate Sleep...
... currently installed on -screen instructions to identify your hard drive where the BIOS update is connected to download. 3. Identify the BIOS update that is running on battery power, docked in Windows) or by unplugging the power cord from the AC outlet. Follow the on the computer, you connect your selection to a network, consult the network administrator before installing any device, cable, or cord. 1. Do not shut down the computer or initiate Sleep...
HP Folio 13 - Maintenance and Service Guide
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... ESC key for Startup Menu" message is running, press esc. 56 Chapter 5 Setup Utility (BIOS) and System Diagnostics Windows 7-Open Windows Explorer by selecting Start > My Computer. 2. If the test detects a damaged sector, it reports an error, replace the memory modules immediately. ● Battery test-This test analyzes the condition of the memory modules. You can delete the downloaded file from your hard drive. Using the hard drive path you recorded earlier, open the...
... ESC key for Startup Menu" message is running, press esc. 56 Chapter 5 Setup Utility (BIOS) and System Diagnostics Windows 7-Open Windows Explorer by selecting Start > My Computer. 2. If the test detects a damaged sector, it reports an error, replace the memory modules immediately. ● Battery test-This test analyzes the condition of the memory modules. You can delete the downloaded file from your hard drive. Using the hard drive path you recorded earlier, open the...
HP Folio 13 - Maintenance and Service Guide
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... space. 68 Chapter 8 Statement of this memory write protected? firmware access to this utility. Only factory or by an firmware administrator updates using the render the PC F10 setup utility nonfunctional. Non Volatile Memory Type Amount (Size) System BIOS 4 to 5 MBytes Does this memory? is protection to Data and iAMT updated via block all direct third party data Intel secure read/write store. hardware Provisioning Code is updated.
... space. 68 Chapter 8 Statement of this memory write protected? firmware access to this utility. Only factory or by an firmware administrator updates using the render the PC F10 setup utility nonfunctional. Non Volatile Memory Type Amount (Size) System BIOS 4 to 5 MBytes Does this memory? is protection to Data and iAMT updated via block all direct third party data Intel secure read/write store. hardware Provisioning Code is updated.
HP Folio 13 - Maintenance and Service Guide
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... description 1 components bottom 12 buttons 6 display 4 keys 7 left-side 10 lights 8 rear 9 right-side 11 TouchPad 9 computer feet locations 27 removal 27 spare part number 27 computer major components 14 computer part number 26 computer specifications 57 connectors, service considerations 21 D Digital Media Slot, identifying 10 display components 4 specifications 58 display assembly spare part numbers 36 display assembly, spare part numbers 19 display panel removal 36 display panel, product description 1 display switch 5 drive light 10 drives, preventing damage 22 DVD±RW and CD...
... description 1 components bottom 12 buttons 6 display 4 keys 7 left-side 10 lights 8 rear 9 right-side 11 TouchPad 9 computer feet locations 27 removal 27 spare part number 27 computer major components 14 computer part number 26 computer specifications 57 connectors, service considerations 21 D Digital Media Slot, identifying 10 display components 4 specifications 58 display assembly spare part numbers 36 display assembly, spare part numbers 19 display panel removal 36 display panel, product description 1 display switch 5 drive light 10 drives, preventing damage 22 DVD±RW and CD...
HP Folio 13 - Maintenance and Service Guide
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...media cards 2 graphics 1 hard drives 1 keyboard 2 memory module 1 microphone 1 operating system 3 optical drive 1 pointing device 2 ports 2 power requirements 2 processors 1 product name 1 serviceability 3 video 1 wireless 2 product name 1, 26 product number 26 R rear components 9 rear corner covers spare part number 20 recovering from the dedicated recovery partition 61 recovering from the recovery discs 62 recovery discs 60 recovery, system 61 removal/replacement preliminaries 21 procedures 26 restore points 64 right-side components 11 RJ-45 (network) jack, identifying 10 RTC battery removal...
...media cards 2 graphics 1 hard drives 1 keyboard 2 memory module 1 microphone 1 operating system 3 optical drive 1 pointing device 2 ports 2 power requirements 2 processors 1 product name 1 serviceability 3 video 1 wireless 2 product name 1, 26 product number 26 R rear components 9 rear corner covers spare part number 20 recovering from the dedicated recovery partition 61 recovering from the recovery discs 62 recovery discs 60 recovery, system 61 removal/replacement preliminaries 21 procedures 26 restore points 64 right-side components 11 RJ-45 (network) jack, identifying 10 RTC battery removal...