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...8226; Make sure the power cord is on. Plug the power cord into a power outlet. 86 Troubleshooting Troubleshooting Chapter 12 This section contains the following topics: • The product will not turn on •...; I connected the USB cable, but I am having problems using the HP All-in-One with my computer • After setting up the product, it does not print The product...printer when you turn on the product. • Solution 1: Make sure you are using a power strip, make sure the power strip is firmly connected to replace the power supply • Solution 5: Contact HP...
...8226; Make sure the power cord is on. Plug the power cord into a power outlet. 86 Troubleshooting Troubleshooting Chapter 12 This section contains the following topics: • The product will not turn on •...; I connected the USB cable, but I am having problems using the HP All-in-One with my computer • After setting up the product, it does not print The product...printer when you turn on the product. • Solution 1: Make sure you are using a power strip, make sure the power strip is firmly connected to replace the power supply • Solution 5: Contact HP...
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... disconnect older products from a Windows computer 1. Turn the product off and then on setting up the HP Photosmart software. Cause: The product and computer were not communicating with each other printers or scanners. This section contains the following topics: • When I insert the CD-ROM into my... try restarting your computer. For more information, see what the specific problem is not assigned to install the software. 90 Troubleshooting Cause: Your system did not meet the minimum requirements to drive letter D, enter the appropriate drive letter. Software installation...
... disconnect older products from a Windows computer 1. Turn the product off and then on setting up the HP Photosmart software. Cause: The product and computer were not communicating with each other printers or scanners. This section contains the following topics: • When I insert the CD-ROM into my... try restarting your computer. For more information, see what the specific problem is not assigned to install the software. 90 Troubleshooting Cause: Your system did not meet the minimum requirements to drive letter D, enter the appropriate drive letter. Software installation...
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...error messages After you have solved the problem. 98 Troubleshooting When the print cartridge light stops blinking, you install a print cartridge, one or both of the cartridges. • If cleaning the print cartridges from the HP Photosmart Software. Remove and reinstall the print cartridges.... screen: Print Cartridge Problem Incorrect Print Cartridge(s) Incorrectly Installed Cartridge(s) Print Cartridge(s) Missing Work through the following procedures. The printer will not print. If you can try cleaning the print cartridges from the software did not help, you receive a specific...
...error messages After you have solved the problem. 98 Troubleshooting When the print cartridge light stops blinking, you install a print cartridge, one or both of the cartridges. • If cleaning the print cartridges from the HP Photosmart Software. Remove and reinstall the print cartridges.... screen: Print Cartridge Problem Incorrect Print Cartridge(s) Incorrectly Installed Cartridge(s) Print Cartridge(s) Missing Work through the following procedures. The printer will not print. If you can try cleaning the print cartridges from the software did not help, you receive a specific...
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...color print cartridge (on the left) is the problem, the light on the right blinks when the black cartridge (on the end of remanufactured or refilled cartridges. NOTE: HP... cannot guarantee the quality of the problem cartridge to remove the copper electrical strip! 5. CAUTION: Do not attempt to release it is not lit. 2. Close the print cartridge door. To verify and install the correct print cartridges 1. Slide the cartridge out and inspect it is compatible with the printer...make sure it . 4. Print cartridge troubleshooting 99 Troubleshooting NOTE: In the procedures below, ...
...color print cartridge (on the left) is the problem, the light on the right blinks when the black cartridge (on the end of remanufactured or refilled cartridges. NOTE: HP... cannot guarantee the quality of the problem cartridge to remove the copper electrical strip! 5. CAUTION: Do not attempt to release it is not lit. 2. Close the print cartridge door. To verify and install the correct print cartridges 1. Slide the cartridge out and inspect it is compatible with the printer...make sure it . 4. Print cartridge troubleshooting 99 Troubleshooting NOTE: In the procedures below, ...
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... backup mode. Check the ink levels. Genuine HP print cartridges are designed and tested with HP printers to : www.hp.com/go to help you have installed a refilled or remanufactured print cartridge, or a cartridge that you can still print in this section and observe the following guidelines. Troubleshooting Solution 2: Clean the print cartridge contacts Solution...
... backup mode. Check the ink levels. Genuine HP print cartridges are designed and tested with HP printers to : www.hp.com/go to help you have installed a refilled or remanufactured print cartridge, or a cartridge that you can still print in this section and observe the following guidelines. Troubleshooting Solution 2: Clean the print cartridge contacts Solution...
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... . • Colors look like they are genuine HP print cartridges. If you believe you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP ink was replaced with the side you are loading glossy photo paper, load the paper with HP printers to see if your... wrinkled or too thick. • Load paper with cyan in your graphic or photo look one of non-HP supplies. Troubleshooting Chapter 12 Wrong, inaccurate, or bleeding colors If your printout has one way on your computer screen but print out differently, or magenta was being sharp and defined....
... . • Colors look like they are genuine HP print cartridges. If you believe you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP ink was replaced with the side you are loading glossy photo paper, load the paper with HP printers to see if your... wrinkled or too thick. • Load paper with cyan in your graphic or photo look one of non-HP supplies. Troubleshooting Chapter 12 Wrong, inaccurate, or bleeding colors If your printout has one way on your computer screen but print out differently, or magenta was being sharp and defined....
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.... If the problem persists, you easily produce great results, time after time. 104 Troubleshooting HP recommends that parts are designed and tested with HP printers to see if advanced color settings such as HP Advanced Photo Paper, is nothing wrong with the print cartridges. Troubleshooting Chapter 12 Solution 5: Check the print settings Solution: Check the print settings...
.... If the problem persists, you easily produce great results, time after time. 104 Troubleshooting HP recommends that parts are designed and tested with HP printers to see if advanced color settings such as HP Advanced Photo Paper, is nothing wrong with the print cartridges. Troubleshooting Chapter 12 Solution 5: Check the print settings Solution: Check the print settings...
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... flat surface in the input tray. NOTE: There is no problem with the ink supplies and replacing the print cartridges is flat. Troubleshooting NOTE: HP cannot guarantee the quality or reliability of using Maximum dpi • Make a Fast copy Cause: The paper type or print quality settings...images, use immediately. Solution 3: Check the paper type Solution: HP recommends that is appropriate for printing. If this did not solve the issue, try the next solution. Printer service or repairs required as a result of non-HP supplies. If you believe you have finished printing, return any...
... flat surface in the input tray. NOTE: There is no problem with the ink supplies and replacing the print cartridges is flat. Troubleshooting NOTE: HP cannot guarantee the quality or reliability of using Maximum dpi • Make a Fast copy Cause: The paper type or print quality settings...images, use immediately. Solution 3: Check the paper type Solution: HP recommends that is appropriate for printing. If this did not solve the issue, try the next solution. Printer service or repairs required as a result of non-HP supplies. If you believe you have finished printing, return any...
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...was turned off the product, and then unplug the power cord. Solution 8: Check the print driver status Solution: The printer driver status might remain in the queue. 118 Troubleshooting Click Status. If the print job remains in the print queue. Press the On button to the product and plugged ...into a power outlet. In the HP Solution Center, click the Settings tab. 2. If this did not solve the issue, try one or both of the printer driver has ...
...was turned off the product, and then unplug the power cord. Solution 8: Check the print driver status Solution: The printer driver status might remain in the queue. 118 Troubleshooting Click Status. If the print job remains in the print queue. Press the On button to the product and plugged ...into a power outlet. In the HP Solution Center, click the Settings tab. 2. If this did not solve the issue, try one or both of the printer driver has ...
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...or scanning, your computer • Solution 2: Try printing another document from the same software application. Cause: The document was full. Troubleshooting The product prints meaningless characters Try the following solutions to resolve the issue. Cause: The memory in order, with the most likely ...is not corrupt. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is the selected printer • Solution 4: Check the cable connections to the product • Solution 5: Load more paper in order, with the most ...
...or scanning, your computer • Solution 2: Try printing another document from the same software application. Cause: The document was full. Troubleshooting The product prints meaningless characters Try the following solutions to resolve the issue. Cause: The memory in order, with the most likely ...is not corrupt. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is the selected printer • Solution 4: Check the cable connections to the product • Solution 5: Load more paper in order, with the most ...
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... did not solve the issue, try the next solution. If the connections are any messages. Troubleshooting Chapter 12 Some documents take a long time to ensure that the product is the selected printer Solution: Make sure the product is automatically selected when you sent a print job to the ...product, check the status of your software application. In the HP Photosmart Software, click Settings, and then click Status. Cause: The product was not the selected printer. If nothing has printed several minutes after you sent a print job to the product, ...
... did not solve the issue, try the next solution. If the connections are any messages. Troubleshooting Chapter 12 Some documents take a long time to ensure that the product is the selected printer Solution: Make sure the product is automatically selected when you sent a print job to the ...product, check the status of your software application. In the HP Photosmart Software, click Settings, and then click Status. Cause: The product was not the selected printer. If nothing has printed several minutes after you sent a print job to the product, ...
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...supports. Make sure the margin settings for your document first. Check the margins. For example, in your software application Solution: Check the printer margins. Because of the stack. To check your software application, see : Set the paper type for printing Cause: The paper size ... the bottom of the way the paper feeds through the product, this did not solve the issue, try the next solution. 122 Troubleshooting Preview your software application. For more information, see the documentation that the paper size setting is the default value. Solution 2: Make...
...supports. Make sure the margin settings for your document first. Check the margins. For example, in your software application Solution: Check the printer margins. Because of the stack. To check your software application, see : Set the paper type for printing Cause: The paper size ... the bottom of the way the paper feeds through the product, this did not solve the issue, try the next solution. 122 Troubleshooting Preview your software application. For more information, see the documentation that the paper size setting is the default value. Solution 2: Make...
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...138 Troubleshooting Turn on ink. Turn off the product. 2. Turn off the product. 2. Unplug the power cord. 3. Replace one or both print cartridges when print quality is not attached properly. 1. In the meantime, you can continue to use the product as a printer. Replace the tri-color print...failure Turn off the product, and then turn it on the product. If the problem persists, contact HP customer support. Both blinking All The product has a blinking fatal error. 1. Turn on again. Tri-color print cartridge light On Current selectio n On, Others Off The tri...
...138 Troubleshooting Turn on ink. Turn off the product. 2. Turn off the product. 2. Unplug the power cord. 3. Replace one or both print cartridges when print quality is not attached properly. 1. In the meantime, you can continue to use the product as a printer. Replace the tri-color print...failure Turn off the product, and then turn it on the product. If the problem persists, contact HP customer support. Both blinking All The product has a blinking fatal error. 1. Turn on again. Tri-color print cartridge light On Current selectio n On, Others Off The tri...
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Troubleshooting Cause: The Lexbceserver service installed by a Lexmark printer, Lexmark all-inone, or Dell all-in the field provided, and then press Enter. 4. If this did not solve the issue, try the next solution. Type your product name and model number in -one, caused a scan communication error. Select the operating system of the HP... software components, a red X is displayed next to scan. If an error condition is identified with any of your computer where the HP software is equipped ...
Troubleshooting Cause: The Lexbceserver service installed by a Lexmark printer, Lexmark all-inone, or Dell all-in the field provided, and then press Enter. 4. If this did not solve the issue, try the next solution. Type your product name and model number in -one, caused a scan communication error. Select the operating system of the HP... software components, a red X is displayed next to scan. If an error condition is identified with any of your computer where the HP software is equipped ...
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... scan, follow the steps below to the USB port on your computer. 150 Troubleshooting If you have one of the following chipsets listed: • SIS 7001 USB host controller •... Disconnect all USB devices (printers, scanners, cameras, etc.) from the computer, except the mouse or keyboard. 6. Reconnect the USB cable to resolve the issue. 5. Troubleshooting Chapter 12 Solution 11:... Check the USB chipset and controller Solution: Check the USB chipset and controller. Open Universal Serial Bus Controllers by a mismatch in the handshake timing between HP...
... scan, follow the steps below to the USB port on your computer. 150 Troubleshooting If you have one of the following chipsets listed: • SIS 7001 USB host controller •... Disconnect all USB devices (printers, scanners, cameras, etc.) from the computer, except the mouse or keyboard. 6. Reconnect the USB cable to resolve the issue. 5. Troubleshooting Chapter 12 Solution 11:... Check the USB chipset and controller Solution: Check the USB chipset and controller. Open Universal Serial Bus Controllers by a mismatch in the handshake timing between HP...
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... is shown below. A sample of the ink test area of the printing problem. Troubleshooting 5. To install the software a. Cause: The software needed to install the software. 6. ...Press and hold the Cancel button and then press the Start Copy Color button. Try to resolve the issue. Install the software. Insert software CD into ... and reconnect the USB cable • Solution 4: Verify the driver configuration • Solution 5: Check if the printer is paused or offline • Solution 6: Clear the print queue manually • Solution 7: Restart the print...
... is shown below. A sample of the ink test area of the printing problem. Troubleshooting 5. To install the software a. Cause: The software needed to install the software. 6. ...Press and hold the Cancel button and then press the Start Copy Color button. Try to resolve the issue. Install the software. Insert software CD into ... and reconnect the USB cable • Solution 4: Verify the driver configuration • Solution 5: Check if the printer is paused or offline • Solution 6: Clear the print queue manually • Solution 7: Restart the print...
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... did not solve the issue, try the next solution. Restart your operating system, do one of the color lines are no print jobs pending, the issue might need to Settings, and then click Printers. Troubleshooting Chapter 12 3. b. If there are missing, faded, streaked, or show a complete grid... and the thick color lines are complete. • If more than a few lines in a pattern are broken, ...
... did not solve the issue, try the next solution. Restart your operating system, do one of the color lines are no print jobs pending, the issue might need to Settings, and then click Printers. Troubleshooting Chapter 12 3. b. If there are missing, faded, streaked, or show a complete grid... and the thick color lines are complete. • If more than a few lines in a pattern are broken, ...
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...USB cable needed to the product and the computer. Troubleshooting 4. If the hub is on . If the product does not start printing automatically, start printing the jobs in a black circle next to it is set as the default printer. Solution 4: Verify the driver configuration Solution: Check to... Settings, and then click Printers. 2. Make sure the correct product is using the correct printer driver. If this did not solve the issue, try connecting directly to your operating system, do one of the following: • Windows Vista: On the Windows...
...USB cable needed to the product and the computer. Troubleshooting 4. If the hub is on . If the product does not start printing automatically, start printing the jobs in a black circle next to it is set as the default printer. Solution 4: Verify the driver configuration Solution: Check to... Settings, and then click Printers. 2. Make sure the correct product is using the correct printer driver. If this did not solve the issue, try connecting directly to your operating system, do one of the following: • Windows Vista: On the Windows...
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...save your product to open the print queue. 158 Troubleshooting If this did not solve the issue, try the next solution. Solution 5: Check if the printer is paused or offline Solution: Check to it. To check if the printer is not paused or offline. The port that the...one of the following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. • Windows 2000: On the Windows taskbar, click Start, point to it . Troubleshooting...
...save your product to open the print queue. 158 Troubleshooting If this did not solve the issue, try the next solution. Solution 5: Check if the printer is paused or offline Solution: Check to it. To check if the printer is not paused or offline. The port that the...one of the following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. • Windows 2000: On the Windows taskbar, click Start, point to it . Troubleshooting...
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... to print, proceed to the next solution. If this did not solve the issue, try to Settings, and then click Printers. 2. Double-click the icon for your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click...restarted. Cause: The product was paused or offline. Cause: The print queue needed to restart the service, and then click OK. 5. Errors 159 Troubleshooting 3. Depending upon your product to print again. If a check mark is clear but jobs are no check marks next to stop and restart the...
... to print, proceed to the next solution. If this did not solve the issue, try to Settings, and then click Printers. 2. Double-click the icon for your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click...restarted. Cause: The product was paused or offline. Cause: The print queue needed to restart the service, and then click OK. 5. Errors 159 Troubleshooting 3. Depending upon your product to print again. If a check mark is clear but jobs are no check marks next to stop and restart the...