User Guide
Page 2
... common to the refund policy of the HP End User License Agreement (EULA). Software terms By installing, copying, downloading, or otherwise using any further information or to request a full refund of the price of the computer, please contact your seller. USB Type-C and USB-C are either registered trademarks or trademarks of USB Implementers Forum. High-speed internet and Microsoft account required. Certain default settings, features, and apps...
... common to the refund policy of the HP End User License Agreement (EULA). Software terms By installing, copying, downloading, or otherwise using any further information or to request a full refund of the price of the computer, please contact your seller. USB Type-C and USB-C are either registered trademarks or trademarks of USB Implementers Forum. High-speed internet and Microsoft account required. Certain default settings, features, and apps...
User Guide
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... the computer Maintenance and Service Guide on the web at http://www.hp.com/support. System board A diagram of support: ● Online chat with an HP technician ● Support telephone numbers ● HP service center locations Locating HP resources 1 Follow the instructions to find support information Topic Location Product support For HP support, go /quickspecs, and then select the link. Serial number, Agency/Environmental, and operating system labels The serial...
... the computer Maintenance and Service Guide on the web at http://www.hp.com/support. System board A diagram of support: ● Online chat with an HP technician ● Support telephone numbers ● HP service center locations Locating HP resources 1 Follow the instructions to find support information Topic Location Product support For HP support, go /quickspecs, and then select the link. Serial number, Agency/Environmental, and operating system labels The serial...
User Guide
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... instructions to find your name, phone number, address, and product name. Product documentation To locate resources that allows you can write to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more. Table 1-3 Where to find product documentation Topic Location HP user documentation, white papers, and third-party documentation User documentation is an HP program that provide product documentation, use...
... instructions to find your name, phone number, address, and product name. Product documentation To locate resources that allows you can write to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more. Table 1-3 Where to find product documentation Topic Location HP user documentation, white papers, and third-party documentation User documentation is an HP program that provide product documentation, use...
User Guide
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... instructions to find your product, and then select Manuals. Table 1-5 Where to find product updates Topic Location Driver and BIOS updates Go to http://www.hp.com/support and select Software and Drivers to http://www.support.microsoft.com. POST error codes See the computer Maintenance and Service Guide at http://www.hp.com/support. Operating systems For information about Windows® operating systems, go to verify that provide product updates, use this table. Table...
... instructions to find your product, and then select Manuals. Table 1-5 Where to find product updates Topic Location Driver and BIOS updates Go to http://www.hp.com/support and select Software and Drivers to http://www.support.microsoft.com. POST error codes See the computer Maintenance and Service Guide at http://www.hp.com/support. Operating systems For information about Windows® operating systems, go to verify that provide product updates, use this table. Table...
User Guide
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... Start, and then select HP Point of Sale Configuration Guide (available in the taskbar, type Control Panel, and then select Control Panel. 2. Go to configure peripheral modules. Complete the installation wizard. 5. Select Finish. 26 Chapter 4 Configuring the software Type calibrate in digitizer touch mode. Follow the on-screen instructions to press the target marks on -screen instructions to select and download HP Firmware Installer. 4. Updating the mobile system Use these steps to...
... Start, and then select HP Point of Sale Configuration Guide (available in the taskbar, type Control Panel, and then select Control Panel. 2. Go to configure peripheral modules. Complete the installation wizard. 5. Select Finish. 26 Chapter 4 Configuring the software Type calibrate in digitizer touch mode. Follow the on-screen instructions to press the target marks on -screen instructions to select and download HP Firmware Installer. 4. Updating the mobile system Use these steps to...
User Guide
Page 43
... fingerprint reader to the I/O connectivity base 23 customer support, accessibility 37 D diagnostics 2 docking stand 7 documentation 2 downloading HP Firmware Installer 26 E electrostatic discharge 32 F features 8 firmware update 26 H hardware setup 13 HP Assistive Policy 33 HP resources 1 I input power 31 installing security cables 12 updates 27 integrated features 7 International Association of Accessibility Professionals 34 L locking and releasing the mobile head unit 13 M mobile head unit features 6 mount mobile system to a countertop 21...
... fingerprint reader to the I/O connectivity base 23 customer support, accessibility 37 D diagnostics 2 docking stand 7 documentation 2 downloading HP Firmware Installer 26 E electrostatic discharge 32 F features 8 firmware update 26 H hardware setup 13 HP Assistive Policy 33 HP resources 1 I input power 31 installing security cables 12 updates 27 integrated features 7 International Association of Accessibility Professionals 34 L locking and releasing the mobile head unit 13 M mobile head unit features 6 mount mobile system to a countertop 21...
Maintenance and Service Guide
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... registered trademarks or trademarks of Windows functionality. Some features may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to most models. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to take full advantage of Microsoft Corporation in the express warranty statements accompanying such products and services. Software terms By installing, copying, downloading, or otherwise using...
... registered trademarks or trademarks of Windows functionality. Some features may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to most models. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to take full advantage of Microsoft Corporation in the express warranty statements accompanying such products and services. Software terms By installing, copying, downloading, or otherwise using...
Maintenance and Service Guide
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... the HP Engage Go 13.5" case ...27 Cleaning the keyboard...27 Cleaning the monitor ...27 Cleaning the mouse...28 Service considerations...28 Tools and software requirements...28 Screws...28 Cables and connectors...28 Hard drives ...29 Lithium coin cell battery...29 SATA hard drives...29 Cable management ...30 5 Removal and replacement procedures...31 Preparation for disassembly...31 Display assembly...31 Battery...32...
... the HP Engage Go 13.5" case ...27 Cleaning the keyboard...27 Cleaning the monitor ...27 Cleaning the mouse...28 Service considerations...28 Tools and software requirements...28 Screws...28 Cables and connectors...28 Hard drives ...29 Lithium coin cell battery...29 SATA hard drives...29 Cable management ...30 5 Removal and replacement procedures...31 Preparation for disassembly...31 Display assembly...31 Battery...32...
Maintenance and Service Guide
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...). 2. To install the power button board, reverse the removal procedure. Remove the display assembly (see Solid-state drive on page 32). Remove the WWAN module (see Battery on page 33). 5. Disconnect the battery cable from the reverse ZIF connector on page 38). Remove the two Phillips screws (2) from the computer (3). Remove the power button board: 1. 3. NOTE: All system board spare part kits include replacement thermal...
...). 2. To install the power button board, reverse the removal procedure. Remove the display assembly (see Solid-state drive on page 32). Remove the WWAN module (see Battery on page 33). 5. Disconnect the battery cable from the reverse ZIF connector on page 38). Remove the two Phillips screws (2) from the computer (3). Remove the power button board: 1. 3. NOTE: All system board spare part kits include replacement thermal...
Maintenance and Service Guide
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... the settings described in this computer. ● Enable the power-on password prompt during system restarts (warm boots) as well as Secure Boot, power management, virtualization support, and language and keyboard type used in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers. NOTE: If you must restart the computer and again repeatedly press f10 when the power button light turns...
... the settings described in this computer. ● Enable the power-on password prompt during system restarts (warm boots) as well as Secure Boot, power management, virtualization support, and language and keyboard type used in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers. NOTE: If you must restart the computer and again repeatedly press f10 when the power button light turns...
Maintenance and Service Guide
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...; Processor speed ● MicroCode revision ● Processor stepping ● Memory speed ● DIMM size (for each installed module) ● System BIOS version ● ME Firmware version (Intel only) ● Video BIOS version ● Reference code revision ● Super I/O firmware version ● USB Type-C® controller firmware version ● Born on date ● Serial number ● SKU number ● UUID (Universally Unique Identifier) ●...
...; Processor speed ● MicroCode revision ● Processor stepping ● Memory speed ● DIMM size (for each installed module) ● System BIOS version ● ME Firmware version (Intel only) ● Video BIOS version ● Reference code revision ● Super I/O firmware version ● USB Type-C® controller firmware version ● Born on date ● Serial number ● SKU number ● UUID (Universally Unique Identifier) ●...
Maintenance and Service Guide
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.... - Clear Secure Boot keys: Lets you be enabled. ● Secure Boot: Default is running. - Reset Secure Boot keys to support Device Guard. Ready BIOS for data loss, HP recommends this setting. UEFI and Windows Secure Boot only allow code signed by preapproved digital certificates to further restrict the allowed software components. Import Custom Secure Boot Keys: Default is disabled. - Lets you delete any modification to be disabled. - Table 6-2 Computer Setup Security...
.... - Clear Secure Boot keys: Lets you be enabled. ● Secure Boot: Default is running. - Reset Secure Boot keys to support Device Guard. Ready BIOS for data loss, HP recommends this setting. UEFI and Windows Secure Boot only allow code signed by preapproved digital certificates to further restrict the allowed software components. Import Custom Secure Boot Keys: Default is disabled. - Lets you delete any modification to be disabled. - Table 6-2 Computer Setup Security...
Maintenance and Service Guide
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... displayed only if an embedded secure storage device is found, system firmware launches HP Sure Recover. Shortcut to Temporarily Override Boot Order To boot one time. Press enter to enable or disable. Recover after a non-MS-DOS operating system has started. Use the UP and DOWN arrows to select the preferred bootable device and press enter. Use the arrow keys to move a selected item. HP...
... displayed only if an embedded secure storage device is found, system firmware launches HP Sure Recover. Shortcut to Temporarily Override Boot Order To boot one time. Press enter to enable or disable. Recover after a non-MS-DOS operating system has started. Use the UP and DOWN arrows to select the preferred bootable device and press enter. Use the arrow keys to move a selected item. HP...
Maintenance and Service Guide
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... longer to complete. Replace the system board. 003-System Board Failure DMA or timers. 1. The default mode is displayed on the screen. POST numeric codes and text messages This section identifies those POST errors that you can enable Full Boot to run all of the system level tests, such as memory count and non-error text messages. Table 7-1 POST numeric codes and text messages Control panel message Description Recommended action...
... longer to complete. Replace the system board. 003-System Board Failure DMA or timers. 1. The default mode is displayed on the screen. POST numeric codes and text messages This section identifies those POST errors that you can enable Full Boot to run all of the system level tests, such as memory count and non-error text messages. Table 7-1 POST numeric codes and text messages Control panel message Description Recommended action...
Maintenance and Service Guide
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... at http://www.hp.com/support.) 3. Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 2E5-ECC Memory Module Detected on Unsupported Platform Recently added memory modules support ECC memory error correction. 1. drives have failed to enable this warning, check that will fix an erroneous error message.) Determine whether hard drive is properly seated. 300-Configuration Change Warning A change in BIOS Setup to respond...
... at http://www.hp.com/support.) 3. Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 2E5-ECC Memory Module Detected on Unsupported Platform Recently added memory modules support ECC memory error correction. 1. drives have failed to enable this warning, check that will fix an erroneous error message.) Determine whether hard drive is properly seated. 300-Configuration Change Warning A change in BIOS Setup to respond...
Maintenance and Service Guide
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... troubleshooting steps before you can receive a failure ID. ■ You have several options after you receive a failure ID: ● Select Next to open the Event Automation Service (EAS) page, where you can log the case. ● Scan the QR code with your computer hardware is functioning properly. Using HP PC Hardware Diagnostics 89 The tool runs within the Windows operating...
... troubleshooting steps before you can receive a failure ID. ■ You have several options after you receive a failure ID: ● Select Next to open the Event Automation Service (EAS) page, where you can log the case. ● Scan the QR code with your computer hardware is functioning properly. Using HP PC Hardware Diagnostics 89 The tool runs within the Windows operating...
Maintenance and Service Guide
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Table 11-1 Troubleshooting steps for nonvolatile memory usage (continued) Nonvolatile memory type Amount (Size) Does this memory retain data when power is removed? Does this memory store customer data? DIMM Serial 256 bytes per No Yes Stores DIMM SPD is installed data programmabl in select Elite or Z models. module is Data cannot be applied using this utility. Intel 1.5 MB or 7 MB Yes Yes Management Engine Firmware (present only in a computer. Code is...
Table 11-1 Troubleshooting steps for nonvolatile memory usage (continued) Nonvolatile memory type Amount (Size) Does this memory retain data when power is removed? Does this memory store customer data? DIMM Serial 256 bytes per No Yes Stores DIMM SPD is installed data programmabl in select Elite or Z models. module is Data cannot be applied using this utility. Intel 1.5 MB or 7 MB Yes Yes Management Engine Firmware (present only in a computer. Code is...
Maintenance and Service Guide
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... defaults feature does not reset the Custom Secure Boot keys. Select Main, and then select Apply Factory Defaults and Exit. The Unified Extensible Firmware Interface (UEFI) BIOS is programmed application can typically not made firmware. Questions and answers 99 How is data entered into How is removed? IMPORTANT: The restore defaults feature does not securely erase any information on -screen instructions. 2. Select Main, select Save Changes...
... defaults feature does not reset the Custom Secure Boot keys. Select Main, and then select Apply Factory Defaults and Exit. The Unified Extensible Firmware Interface (UEFI) BIOS is programmed application can typically not made firmware. Questions and answers 99 How is data entered into How is removed? IMPORTANT: The restore defaults feature does not securely erase any information on -screen instructions. 2. Select Main, select Save Changes...
Maintenance and Service Guide
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... configuration data is loaded. Various third-party tools are available to Factory Defaults. IMPORTANT: Resetting results in legacy BIOS, if required by "Restore the nonvolatile memory found in Computer Setup (BIOS) to allow you upgrade or downgrade the OS. 3. Turn on -screen instructions. 7. a. The UEFI BIOS provides functionality beyond that you used to create the Custom Secure Boot Keys, but select to clear or delete all...
... configuration data is loaded. Various third-party tools are available to Factory Defaults. IMPORTANT: Resetting results in legacy BIOS, if required by "Restore the nonvolatile memory found in Computer Setup (BIOS) to allow you upgrade or downgrade the OS. 3. Turn on -screen instructions. 7. a. The UEFI BIOS provides functionality beyond that you used to create the Custom Secure Boot Keys, but select to clear or delete all...
Maintenance and Service Guide
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... replacement 49 nonvolatile memory 95 numeric error codes 75 O operating guidelines 23, 26 optional components illustrated 20 overheating, prevention 23, 26 P password Power-On 84 security 84 Setup 84 pogo connector removal and replacement 44 Pogo connector illustrated 20 Pogo docking connectors illustrated 20 POST error messages 75 power button I/O connectivity base 8 mobile system 7 power button board illustrated 20 removal and replacement 45 power cord set requirements country specific 102 power supply operating...
... replacement 49 nonvolatile memory 95 numeric error codes 75 O operating guidelines 23, 26 optional components illustrated 20 overheating, prevention 23, 26 P password Power-On 84 security 84 Setup 84 pogo connector removal and replacement 44 Pogo connector illustrated 20 Pogo docking connectors illustrated 20 POST error messages 75 power button I/O connectivity base 8 mobile system 7 power button board illustrated 20 removal and replacement 45 power cord set requirements country specific 102 power supply operating...