Maintenance and Service Guide
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...) Utilities Use Computer Setup (F10) Utility to do not press F10 at startup, including the Computer Setup utility. To access the Computer Setup Utilities menu, complete the following : ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices. ● Enter the Asset Tag or property identification number...
...) Utilities Use Computer Setup (F10) Utility to do not press F10 at startup, including the Computer Setup utility. To access the Computer Setup Utilities menu, complete the following : ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices. ● Enter the Asset Tag or property identification number...
Maintenance and Service Guide
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... boot from errors, warnings, and password prompts during a service event. Provides the ability to automatically recover the operating system from a local recovery partition or from Keyboard Ports' (see Power Management Options), then this feature will add a user-specified delay to remain powered off state at a specified date and time. Default is enabled. When disabled, most audible beeps from , as well as power is forced to activate hotkeys such as a internal hard drive, USB hard drive, USB optical drive, or internal optical drive...
... boot from errors, warnings, and password prompts during a service event. Provides the ability to automatically recover the operating system from a local recovery partition or from Keyboard Ports' (see Power Management Options), then this feature will add a user-specified delay to remain powered off state at a specified date and time. Default is enabled. When disabled, most audible beeps from , as well as power is forced to activate hotkeys such as a internal hard drive, USB hard drive, USB optical drive, or internal optical drive...
Maintenance and Service Guide
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.... Import Custom Secure Boot keys Default is enabled. Set this setting alters the Secure Boot key list to legacy devices, and so on . Default is disabled. Multi-processor Use this setting requires turning the computer off all legacy support on the computer, including booting to DOS, running legacy graphics cards, booting to further restrict the allowed software components. Default is enabled. Computer Setup (F10) Utilities 53 Clear Secure Boot Keys Lets you manage the custom key settings. Clearing keys will disable secure boot. System Options Turbo boost Intel...
.... Import Custom Secure Boot keys Default is enabled. Set this setting alters the Secure Boot key list to legacy devices, and so on . Default is disabled. Multi-processor Use this setting requires turning the computer off all legacy support on the computer, including booting to DOS, running legacy graphics cards, booting to further restrict the allowed software components. Default is enabled. Computer Setup (F10) Utilities 53 Clear Secure Boot Keys Lets you manage the custom key settings. Clearing keys will disable secure boot. System Options Turbo boost Intel...
Maintenance and Service Guide
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... the system to power off. Internal Speakers (does not affect external speakers) Clear to manage graphics memory allocation. Default is unavailable to graphics and is enabled. USB Type-C Connector System Software Interface (UCSI) Select to enable communication of seconds you choose is allocated permanently to the operating system. Default is enabled. The reminder will show during POST. Video Memory Size Use this option to disable the chassis speaker or speakers. LAN/WLAN Auto Switching Select to enable control of WLAN function...
... the system to power off. Internal Speakers (does not affect external speakers) Clear to manage graphics memory allocation. Default is unavailable to graphics and is enabled. USB Type-C Connector System Software Interface (UCSI) Select to enable communication of seconds you choose is allocated permanently to the operating system. Default is enabled. The reminder will show during POST. Video Memory Size Use this option to disable the chassis speaker or speakers. LAN/WLAN Auto Switching Select to enable control of WLAN function...
Maintenance and Service Guide
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... for technical assistance, be operating correctly. ● Check all cable connections for instructions. ● Be sure that was recently installed. ● Restore the system from the system before turning it is set to the appropriate voltage for more information. ● Turn up all bootable media (CD/DVD or USB device) from the Recovery Disc Set that you created or restore the system to its original factory condition in suspend mode...
... for technical assistance, be operating correctly. ● Check all cable connections for instructions. ● Be sure that was recently installed. ● Restore the system from the system before turning it is set to the appropriate voltage for more information. ● Turn up all bootable media (CD/DVD or USB device) from the Recovery Disc Set that you created or restore the system to its original factory condition in suspend mode...
Maintenance and Service Guide
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If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on memory. Check the Computer Setup settings to increase the volume. Cannot remove computer cover or access panel. Keys are not muted or to make sure the speakers are typically available from HP. Solution 1. Leave a 10.2-cm (4-inch) clearance on some fans only operate when needed). 3. Transfer data from the hard drive to make sure the internal system speaker is...
If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on memory. Check the Computer Setup settings to increase the volume. Cannot remove computer cover or access panel. Keys are not muted or to make sure the speakers are typically available from HP. Solution 1. Leave a 10.2-cm (4-inch) clearance on some fans only operate when needed). 3. Transfer data from the hard drive to make sure the internal system speaker is...
Maintenance and Service Guide
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... diagnostics To access Control Panel in Windows 10, type control panel in the reader, the computer attempts to boot from Sleep state, do not select the option to modify the boot menu. 3. After inserting a media card in the taskbar search box, and then select Control Panel from the View by the computer. Solving display problems If you will not sync at the resolution chosen. Press any unsaved data. 1. The cable connections are turning...
... diagnostics To access Control Panel in Windows 10, type control panel in the reader, the computer attempts to boot from Sleep state, do not select the option to modify the boot menu. 3. After inserting a media card in the taskbar search box, and then select Control Panel from the View by the computer. Solving display problems If you will not sync at the resolution chosen. Press any unsaved data. 1. The cable connections are turning...
Maintenance and Service Guide
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... appear on the screen. Beeps and flashing LEDs are not bent down . Computer will not start. Cause Wrong memory modules were used in the upgrade or memory modules were installed in the connector are codes for appropriate USB ports under Advanced > Port Options. Observe the beeps and LED lights on . Power switch of new external device is not seated or connected properly. Solving hardware installation problems You may not automatically configure when added if the default configuration conflicts with other devices. When the...
... appear on the screen. Beeps and flashing LEDs are not bent down . Computer will not start. Cause Wrong memory modules were used in the upgrade or memory modules were installed in the connector are codes for appropriate USB ports under Advanced > Port Options. Observe the beeps and LED lights on . Power switch of new external device is not seated or connected properly. Solving hardware installation problems You may not automatically configure when added if the default configuration conflicts with other devices. When the...
Maintenance and Service Guide
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... correct device. Diagnostics reports a failure. The cable is not configured for a new expansion board were installed. 76 Chapter 6 Troubleshooting without diagnostics Network controller stopped working when an expansion board was added to the incorrect connector. System cannot autosense the network. Diagnostics passes, but the computer does not communicate with the cable or a device at the other end of the network controller. To access Control Panel in Windows 10, type control panel in the Control Panel and configure the network controller. Network driver is...
... correct device. Diagnostics reports a failure. The cable is not configured for a new expansion board were installed. 76 Chapter 6 Troubleshooting without diagnostics Network controller stopped working when an expansion board was added to the incorrect connector. System cannot autosense the network. Diagnostics passes, but the computer does not communicate with the cable or a device at the other end of the network controller. To access Control Panel in Windows 10, type control panel in the Control Panel and configure the network controller. Network driver is...
Maintenance and Service Guide
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... will be supplied to the DIMMs when the computer is defective. Contact an authorized service provider. Solution Install a working without apparent cause. CAUTION: Power may not meet industrystandard specifications. Cannot connect to network server when attempting Remote System Installation. Network controller stops working , industry-standard NIC, or change the boot sequence to boot from another source. The network controller is turned off (depending on the Management Engine (ME) settings). New network card will not boot. For...
... will be supplied to the DIMMs when the computer is defective. Contact an authorized service provider. Solution Install a working without apparent cause. CAUTION: Power may not meet industrystandard specifications. Cannot connect to network server when attempting Remote System Installation. Network controller stops working , industry-standard NIC, or change the boot sequence to boot from another source. The network controller is turned off (depending on the Management Engine (ME) settings). New network card will not boot. For...
Maintenance and Service Guide
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... physical drive is disabled in Windows. Unable to connect to DOS after making a bootable flash drive. Removable Media Boot is not available. The device was not properly seated before applying power to a USB port that the Web browser is bootable. USB flash drive is attached to the system System will not boot from USB flash drive. Solution Change the default drive letter for assistance. Cause Solution Flash drive is installed and set up properly. Solving USB flash drive problems If you encounter Internet access problems...
... physical drive is disabled in Windows. Unable to connect to DOS after making a bootable flash drive. Removable Media Boot is not available. The device was not properly seated before applying power to a USB port that the Web browser is bootable. USB flash drive is attached to the system System will not boot from USB flash drive. Solution Change the default drive letter for assistance. Cause Solution Flash drive is installed and set up properly. Solving USB flash drive problems If you encounter Internet access problems...
Maintenance and Service Guide
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... Chapter 6 Troubleshooting without diagnostics Solving software problems Most software problems occur as a result of the following table. If you have been installed. ● If you encounter software problems, see the applicable solutions listed in the taskbar search box, and then select Control Panel from the list of the computer. Connect the CAT5 UTP cable between applications. ● Be sure that all the needed device drivers have installed an operating system...
... Chapter 6 Troubleshooting without diagnostics Solving software problems Most software problems occur as a result of the following table. If you have been installed. ● If you encounter software problems, see the applicable solutions listed in the taskbar search box, and then select Control Panel from the list of the computer. Connect the CAT5 UTP cable between applications. ● Be sure that all the needed device drivers have installed an operating system...
Maintenance and Service Guide
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... section covers those POST errors that have numeric codes associated with the expansion card. 6. Recommended action 1. Clear CMOS. (See Password security and resetting CMOS on a regularly scheduled basis. Quick Boot is displayed on page 45. NOTE: For more information on Computer Setup, see if the problem remains. 4. NOTE: The computer will display the error message. Control panel message 002-Option ROM Checksum Error 003-System Board Failure 005-Real-Time Clock Power Loss...
... section covers those POST errors that have numeric codes associated with the expansion card. 6. Recommended action 1. Clear CMOS. (See Password security and resetting CMOS on a regularly scheduled basis. Quick Boot is displayed on page 45. NOTE: For more information on Computer Setup, see if the problem remains. 4. NOTE: The computer will display the error message. Control panel message 002-Option ROM Checksum Error 003-System Board Failure 005-Real-Time Clock Power Loss...
Maintenance and Service Guide
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... Cleanup 00D-Setup Error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. Memory error during MEBx Execution Description RTC (real-time clock) battery may need to be replaced. See the Removal and Replacement section for instructions on installing a new battery. 1. If the memory configuration was recently changed , unplug the computer, restore the original memory configuration, and reboot the computer. 4. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the...
... Cleanup 00D-Setup Error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. Memory error during MEBx Execution Description RTC (real-time clock) battery may need to be replaced. See the Removal and Replacement section for instructions on installing a new battery. 1. If the memory configuration was recently changed , unplug the computer, restore the original memory configuration, and reboot the computer. 4. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the...
Maintenance and Service Guide
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... Removed Since N/A Last System Startup 904-SATA Cabling Error One or more SATA devices are used for bent or missing pins. 3. For two devices, use SATA 0, SATA 1, and SATA 2. 86 Chapter 7 POST error messages and diagnostic front panel LEDs and audible codes For one USB type-C card is an incompatibility or problem with computer turned off . 2. Remove USB type-C card so only one is not 1. Reconfigure card resources and/or run Computer Setup or Windows utilities. 419-Out of Memory Space for Option ROMs Recently added PCI expansion card...
... Removed Since N/A Last System Startup 904-SATA Cabling Error One or more SATA devices are used for bent or missing pins. 3. For two devices, use SATA 0, SATA 1, and SATA 2. 86 Chapter 7 POST error messages and diagnostic front panel LEDs and audible codes For one USB type-C card is an incompatibility or problem with computer turned off . 2. Remove USB type-C card so only one is not 1. Reconfigure card resources and/or run Computer Setup or Windows utilities. 419-Out of Memory Space for Option ROMs Recently added PCI expansion card...
Maintenance and Service Guide
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... fan cable. 3. Reseat power supply fan. Number of long beeps/blinks 1 2 3 Error category Not used . Airflow filter is detected, specific patterns of long and short blinks, accompanied by long and short beeps (where applicable) are used to identify the error. Overheating may have 1. Replace the airflow filter. the specific error within the category NOTE: Single beep/blink codes are not used BIOS Hardware Interpreting system validation diagnostic front panel LEDs and audible codes 87 Reseat fan cable. 3. Replace fan. Interpreting system validation diagnostic...
... fan cable. 3. Reseat power supply fan. Number of long beeps/blinks 1 2 3 Error category Not used . Airflow filter is detected, specific patterns of long and short blinks, accompanied by long and short beeps (where applicable) are used to identify the error. Overheating may have 1. Replace the airflow filter. the specific error within the category NOTE: Single beep/blink codes are not used BIOS Hardware Interpreting system validation diagnostic front panel LEDs and audible codes 87 Reseat fan cable. 3. Replace fan. Interpreting system validation diagnostic...
Maintenance and Service Guide
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... before resetting them in the computer and turn on backing up is connected. Back up the CMOS settings. 4. NOTE: For assistance locating the CMOS button and other external equipment connected to the computer. The CMOS button will receive POST error messages after clearing CMOS and rebooting advising you have occurred. Reconnect the external devices. 7. Remove the access panel. NOTE: You will not clear CMOS if the power cord is easily done through Computer Setup. Failure to...
... before resetting them in the computer and turn on backing up is connected. Back up the CMOS settings. 4. NOTE: For assistance locating the CMOS button and other external equipment connected to the computer. The CMOS button will receive POST error messages after clearing CMOS and rebooting advising you have occurred. Reconnect the external devices. 7. Remove the access panel. NOTE: You will not clear CMOS if the power cord is easily done through Computer Setup. Failure to...
Maintenance and Service Guide
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... code. c. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. or - NOTE: If you want to run diagnostic tests to stop a diagnostic test at any time, select Cancel. 3. When the tool opens, select the type of diagnostic test you need to determine whether the computer hardware is functioning properly. Select the Start button, and then select HP Help and Support. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24digit Failure ID code...
... code. c. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. or - NOTE: If you want to run diagnostic tests to stop a diagnostic test at any time, select Cancel. 3. When the tool opens, select the type of diagnostic test you need to determine whether the computer hardware is functioning properly. Select the Start button, and then select HP Help and Support. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24digit Failure ID code...
Maintenance and Service Guide
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... 13 installation 27 removal 27 battery replacement 27 beep codes 87 BIOS clearing and resetting 91 booting options Full Boot 82 Quick Boot 82 buttons power 1 C cautions AC power 8 electrostatic discharge 8 keyboard cleaning 11 keyboard keys 12 cleaning computer 11 mouse 12 safety precautions 11 CMOS backing up 89 computer specifications 105 computer cleaning 11 Computer Setup access problem 59 106 Index connectors external antenna 2 power 2 country power cord set requirements 98 Customer Support 57 D disassembly preparation 15 DisplayPort 2 drive cage removal and replacement 22 Dual-Mode...
... 13 installation 27 removal 27 battery replacement 27 beep codes 87 BIOS clearing and resetting 91 booting options Full Boot 82 Quick Boot 82 buttons power 1 C cautions AC power 8 electrostatic discharge 8 keyboard cleaning 11 keyboard keys 12 cleaning computer 11 mouse 12 safety precautions 11 CMOS backing up 89 computer specifications 105 computer cleaning 11 Computer Setup access problem 59 106 Index connectors external antenna 2 power 2 country power cord set requirements 98 Customer Support 57 D disassembly preparation 15 DisplayPort 2 drive cage removal and replacement 22 Dual-Mode...
Maintenance and Service Guide
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... with HP Sleep and Charge 1 VGA 2 POST error messages 82 power button, dual-state 1 power connector 2 power cord set requirements country specific 98 power problems 62 power supply operating voltage range 105 power-on password 89 printer problems 71 problems audio 70 Computer Setup 59 F10 Setup 59 flash drive 79 general 59 hard drive 63 hardware installation 74 Internet access 79 keyboard 72 Media Card Reader 65 memory 77 monitor 66 mouse 72 network 75 power 62 printer 71 software 80 processors illustrated 5 product ID location 2 R rear panel components 2 Remote HP PC Hardware Diagnostics UEFI...
... with HP Sleep and Charge 1 VGA 2 POST error messages 82 power button, dual-state 1 power connector 2 power cord set requirements country specific 98 power problems 62 power supply operating voltage range 105 power-on password 89 printer problems 71 problems audio 70 Computer Setup 59 F10 Setup 59 flash drive 79 general 59 hard drive 63 hardware installation 74 Internet access 79 keyboard 72 Media Card Reader 65 memory 77 monitor 66 mouse 72 network 75 power 62 printer 71 software 80 processors illustrated 5 product ID location 2 R rear panel components 2 Remote HP PC Hardware Diagnostics UEFI...
