Getting Started Guide
Page 10
...model number of the computer, and press Enter. In Windows 7, if prompted for the operating system, from http://www.hp.com/support. If you encounter issues There are several proprietary diagnostics tools but recommends a sequential troubleshooting approach, from the power... source before opening the computer. 2 Chapter 1 Getting started in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. HP PC Hardware Diagnostics 5. System recovery Performing basic troubleshooting Perform the troubleshooting procedures in this section...
...model number of the computer, and press Enter. In Windows 7, if prompted for the operating system, from http://www.hp.com/support. If you encounter issues There are several proprietary diagnostics tools but recommends a sequential troubleshooting approach, from the power... source before opening the computer. 2 Chapter 1 Getting started in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. HP PC Hardware Diagnostics 5. System recovery Performing basic troubleshooting Perform the troubleshooting procedures in this section...
Getting Started Guide
Page 11
...diagnostic front panel LEDs and audible codes If you see flashing LEDs on the front of the computer or if you hear beeps, see the Maintenance and Service Guide (English only) for that printer model. ● Remove any bootable media (CD/DVD or USB device) from the system...a single monitor, the monitor must be sure that the voltage select switch (some models) is set in Computer Setup. HP Support Assistant HP Support Assistant is an HP application that HP includes on all cable connections for loose connections or incorrect connections. ● Wake the computer by pressing and holding the ...
...diagnostic front panel LEDs and audible codes If you see flashing LEDs on the front of the computer or if you hear beeps, see the Maintenance and Service Guide (English only) for that printer model. ● Remove any bootable media (CD/DVD or USB device) from the system...a single monitor, the monitor must be sure that the voltage select switch (some models) is set in Computer Setup. HP Support Assistant HP Support Assistant is an HP application that HP includes on all cable connections for loose connections or incorrect connections. ● Wake the computer by pressing and holding the ...
Getting Started Guide
Page 13
... calling for technical support. ● Check the power LED on but will not boot into the operating system, you touch them. Refer to the Maintenance and Service Guide (English only) for a series of beeps emanating from the computer. Use the arrow keys to highlight Last Known Good Configuration, and... operating system, use one is functioning properly. ● If you are error codes that your service call is also available at http://www.hp.com/go /bizsupport for technical assistance, be sure to disconnect the power cord from the wall outlet and allow the internal system components to ...
... calling for technical support. ● Check the power LED on but will not boot into the operating system, you touch them. Refer to the Maintenance and Service Guide (English only) for a series of beeps emanating from the computer. Use the arrow keys to highlight Last Known Good Configuration, and... operating system, use one is functioning properly. ● If you are error codes that your service call is also available at http://www.hp.com/go /bizsupport for technical assistance, be sure to disconnect the power cord from the wall outlet and allow the internal system components to ...
Getting Started Guide
Page 14
...of backing up , restoring, and recovering in Windows 7 To access Help and Support, select Start > Help and Support. 3. NOTE: HP recommends that you print the recovery procedures and save them for you add hardware and software programs, create system restore points. There are accidentally...replaced. The media can restore the files that Windows uses, such as your computer when you add photos, video, music, and other system maintenance (such as a software update, security scanning, or system diagnostics). ◦ Remove any hardware that was recently installed. ◦ Write down ...
...of backing up , restoring, and recovering in Windows 7 To access Help and Support, select Start > Help and Support. 3. NOTE: HP recommends that you print the recovery procedures and save them for you add hardware and software programs, create system restore points. There are accidentally...replaced. The media can restore the files that Windows uses, such as your computer when you add photos, video, music, and other system maintenance (such as a software update, security scanning, or system diagnostics). ◦ Remove any hardware that was recently installed. ◦ Write down ...
Getting Started Guide
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... Recovery WARNING! For information about User Account Control, see Help and Support: Select Start > Help and Support. Select Start > All Programs > Maintenance > Backup and Restore. 2. System Recovery completely erases and reformats the hard drive, deleting all user information so you perform certain tasks. This includes...you have a problem that might be a time-saver if you have to reset your preferences. ● When backing up to http://www.hp.com/support, select your backup. ● Store personal files in the Documents library, and back it up regularly. ● Back up templates...
... Recovery WARNING! For information about User Account Control, see Help and Support: Select Start > Help and Support. Select Start > All Programs > Maintenance > Backup and Restore. 2. System Recovery completely erases and reformats the hard drive, deleting all user information so you perform certain tasks. This includes...you have a problem that might be a time-saver if you have to reset your preferences. ● When backing up to http://www.hp.com/support, select your backup. ● Store personal files in the Documents library, and back it up regularly. ● Back up templates...
Getting Started Guide
Page 22
... 2. Be sure that the voltage select switch (some models) is dim. 14 Chapter 2 Getting started in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. System restore 7. Check to see that the computer is on (the power light is on the desktop, and... then click Personalize to display the charms, and then click Settings. 2. HP Support 6. Check to see that the monitor is on (the monitor light is on the Start screen. 2. Select Find your issue is always...
... 2. Be sure that the voltage select switch (some models) is dim. 14 Chapter 2 Getting started in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. System restore 7. Check to see that the computer is on (the power light is on the desktop, and... then click Personalize to display the charms, and then click Settings. 2. HP Support 6. Check to see that the monitor is on (the monitor light is on the Start screen. 2. Select Find your issue is always...
Getting Started Guide
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... to the call agent, who will not function. Check all products. You can select or change the primary video source in HP Support Assistant. HP Support Assistant is operating correctly. 7. Why run outside of diagnosing hardware issues and expedite the support process when issues are using ...a printer, you see the Maintenance and Service Guide (English only) for that all HP or Compaq computers running Windows 8. This ID can use this tool even if the computer will restart if automatic...
... to the call agent, who will not function. Check all products. You can select or change the primary video source in HP Support Assistant. HP Support Assistant is operating correctly. 7. Why run outside of diagnosing hardware issues and expedite the support process when issues are using ...a printer, you see the Maintenance and Service Guide (English only) for that all HP or Compaq computers running Windows 8. This ID can use this tool even if the computer will restart if automatic...
Getting Started Guide
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... tools. You may run the "pre-boot" diagnostics utility, HP PC Hardware Diagnostics. NOTE: For sales information and warranty upgrades (HP Care Packs), call is also available). ◦ If you encounter issues 17 Refer to the Maintenance and Service Guide (English only) for more information. ●...recently installed. ◦ Write down the product ID number, computer and monitor serial numbers, and the failure ID produced by clicking the HP Support Assistant app, clicking My computer, and then clicking Diagnostics. ◦ If you know is blank, plug the monitor into the operating...
... tools. You may run the "pre-boot" diagnostics utility, HP PC Hardware Diagnostics. NOTE: For sales information and warranty upgrades (HP Care Packs), call is also available). ◦ If you encounter issues 17 Refer to the Maintenance and Service Guide (English only) for more information. ●...recently installed. ◦ Write down the product ID number, computer and monitor serial numbers, and the failure ID produced by clicking the HP Support Assistant app, clicking My computer, and then clicking Diagnostics. ◦ If you know is blank, plug the monitor into the operating...
Getting Started Guide
Page 31
HP provides several proprietary diagnostics tools but recommends a sequential troubleshooting approach, from the power source before taking further action: ● Be sure that the computer and ... to the more complex. ● Visual inspection ● Blink or beep codes ● HP Support Assistant troubleshooter ● HP PC Hardware Diagnostics ● HP Support ● System restore ● System recovery Performing basic troubleshooting Perform the troubleshooting procedures in this section in the comprehensive Maintenance and Service Guide (English only) available at http://www...
HP provides several proprietary diagnostics tools but recommends a sequential troubleshooting approach, from the power source before taking further action: ● Be sure that the computer and ... to the more complex. ● Visual inspection ● Blink or beep codes ● HP Support Assistant troubleshooter ● HP PC Hardware Diagnostics ● HP Support ● System restore ● System recovery Performing basic troubleshooting Perform the troubleshooting procedures in this section in the comprehensive Maintenance and Service Guide (English only) available at http://www...
Getting Started Guide
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... Hardware Diagnostics If HP Support Assistant is set as the primary video source. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you see the Maintenance and Service Guide (English only) for your computer after installing a non-Plug and Play expansion ...board or other video ports are using a printer, you need a driver for at least four seconds. You can perform the following tasks: ● View your PC Using HP Support Assistant...
... Hardware Diagnostics If HP Support Assistant is set as the primary video source. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you see the Maintenance and Service Guide (English only) for your computer after installing a non-Plug and Play expansion ...board or other video ports are using a printer, you need a driver for at least four seconds. You can perform the following tasks: ● View your PC Using HP Support Assistant...
Getting Started Guide
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.... ● If you recently installed new software, uninstall the software. ● Comprehensive online technical support is also available at http://www.hp.com/go /bizsupport for more information. ● If the computer will boot into the operating system, use one is available, or replace... the appropriate solutions as described in Windows 10 You may run the "pre-boot" diagnostics utility, HP PC Hardware Diagnostics. To reduce the risk of peers and HP experts. Refer to the Maintenance and Service Guide (English only) for support WARNING! Before you are working on a network: ...
.... ● If you recently installed new software, uninstall the software. ● Comprehensive online technical support is also available at http://www.hp.com/go /bizsupport for more information. ● If the computer will boot into the operating system, use one is available, or replace... the appropriate solutions as described in Windows 10 You may run the "pre-boot" diagnostics utility, HP PC Hardware Diagnostics. To reduce the risk of peers and HP experts. Refer to the Maintenance and Service Guide (English only) for support WARNING! Before you are working on a network: ...
Getting Started Guide
Page 40
... Reference Guide-Provides an overview of the product hardware, as well as instructions for your desktop. Accessing user guides (Linux systems) Double-click the HP User Manuals icon on parts removal and replacement, troubleshooting, Desktop Management, setup utilities, safety, routine care, connector pin assignments, POST error messages, ... information that ensures compliance with US, Canadian, and various international regulations. includes information on RTC batteries, memory, and power supply. ● Maintenance and Service Guide (English only)-Provides information on your language.
... Reference Guide-Provides an overview of the product hardware, as well as instructions for your desktop. Accessing user guides (Linux systems) Double-click the HP User Manuals icon on parts removal and replacement, troubleshooting, Desktop Management, setup utilities, safety, routine care, connector pin assignments, POST error messages, ... information that ensures compliance with US, Canadian, and various international regulations. includes information on RTC batteries, memory, and power supply. ● Maintenance and Service Guide (English only)-Provides information on your language.
Hardware Reference Guide
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Front panel components (EliteDesk 800 and ProDesk 600) NOTE: Your computer model may look slightly different from the illustration in (microphone... as a cell phone, camera, activity tracker, or smartwatch. If it is flashing red, there is a problem with HP Sleep and Charge* 7 Dual-state power button 4 Headphone jack *When the computer is on . NOTE: The drive light... is normally white when the power is displaying a diagnostic code. Refer to the Maintenance and Service Guide to interpret the code. 2 Chapter 1 Product features Item Icon 1 Component Item Icon USB Type-C SuperSpeed ...
Front panel components (EliteDesk 800 and ProDesk 600) NOTE: Your computer model may look slightly different from the illustration in (microphone... as a cell phone, camera, activity tracker, or smartwatch. If it is flashing red, there is a problem with HP Sleep and Charge* 7 Dual-state power button 4 Headphone jack *When the computer is on . NOTE: The drive light... is normally white when the power is displaying a diagnostic code. Refer to the Maintenance and Service Guide to interpret the code. 2 Chapter 1 Product features Item Icon 1 Component Item Icon USB Type-C SuperSpeed ...
Hardware Reference Guide
Page 9
Refer to the Maintenance and Service Guide to interpret the code. If it is flashing red, there is a problem with HP Sleep and Charge* 5 Drive light 3 Headphone jack 6 Dual-state power button *When the computer is on . Item Icon 1 Component USB 3.x port Item Icon 4 Component Audio-...
Refer to the Maintenance and Service Guide to interpret the code. If it is flashing red, there is a problem with HP Sleep and Charge* 5 Drive light 3 Headphone jack 6 Dual-state power button *When the computer is on . Item Icon 1 Component USB 3.x port Item Icon 4 Component Audio-...
Maintenance and Service Guide
Page 9
...: The drive light is normally white when the power is on some computer models only). Refer to the Maintenance and Service Guide to interpret the code. Front panel components (EliteDesk 800 and ProDesk 600) NOTE: Your computer model may vary depending on , the USB port connects a USB device...* 7 Dual-state power button 4 Headphone jack *When the computer is on the model. Item Icon 1 Component Item Icon USB Type-C SuperSpeed port with HP Sleep and 5 Charge* Component Audio-out (headset)/Audio-in (microphone) combo jack 2 USB 3.x port 6 Drive light 3 USB 3.x port with the...
...: The drive light is normally white when the power is on some computer models only). Refer to the Maintenance and Service Guide to interpret the code. Front panel components (EliteDesk 800 and ProDesk 600) NOTE: Your computer model may vary depending on , the USB port connects a USB device...* 7 Dual-state power button 4 Headphone jack *When the computer is on the model. Item Icon 1 Component Item Icon USB Type-C SuperSpeed port with HP Sleep and 5 Charge* Component Audio-out (headset)/Audio-in (microphone) combo jack 2 USB 3.x port 6 Drive light 3 USB 3.x port with the...
Maintenance and Service Guide
Page 10
Refer to the Maintenance and Service Guide to interpret the code. 2 Chapter 1 Product features If it is flashing red, there is a problem with HP Sleep and Charge* 5 Drive light 3 Headphone jack 6 Dual-state power button *When the computer is on . NOTE: The drive light is normally white when the ...
Refer to the Maintenance and Service Guide to interpret the code. 2 Chapter 1 Product features If it is flashing red, there is a problem with HP Sleep and Charge* 5 Drive light 3 Headphone jack 6 Dual-state power button *When the computer is on . NOTE: The drive light is normally white when the ...
Maintenance and Service Guide
Page 117
...corrupted or has been replaced. As you add photos, video, music, and other system maintenance (such as a software update, security scanning, or system diagnostics). If files are two types of your computer. NOTE: HP recommends that you backed up. The media can be used to restore the contents of... save them for you automatically during a Windows update and during other personal files, create a backup of certain hard drive contents saved by HP and Windows to help you return your computer to a proper working state or even back to reinstall the original operating system in cases where...
...corrupted or has been replaced. As you add photos, video, music, and other system maintenance (such as a software update, security scanning, or system diagnostics). If files are two types of your computer. NOTE: HP recommends that you backed up. The media can be used to restore the contents of... save them for you automatically during a Windows update and during other personal files, create a backup of certain hard drive contents saved by HP and Windows to help you return your computer to a proper working state or even back to reinstall the original operating system in cases where...
Maintenance and Service Guide
Page 120
... includes software that you have created from files stored on page 114. 112 Chapter 10 System backup and recovery Go to http://www.hp.com/support, select your hard drive. Run System Recovery from a recovery image stored on -screen instructions. See System Recovery using Windows... 113 or System Recovery when Windows is a file that was not installed on page 113. ● Recovery media - Select Start > All Programs > Maintenance > Backup and Restore. 2. To start System Restore: 1. NOTE: For detailed instructions on -screen instructions to set from support. To create a backup ...
... includes software that you have created from files stored on page 114. 112 Chapter 10 System backup and recovery Go to http://www.hp.com/support, select your hard drive. Run System Recovery from a recovery image stored on -screen instructions. See System Recovery using Windows... 113 or System Recovery when Windows is a file that was not installed on page 113. ● Recovery media - Select Start > All Programs > Maintenance > Backup and Restore. 2. To start System Restore: 1. NOTE: For detailed instructions on -screen instructions to set from support. To create a backup ...