Getting Started Guide
Page 2
... may require upgraded and/or separately purchased hardware, drivers and/or software to change without notice. Software terms By installing, copying, downloading, or otherwise using any further information or to the refund policy of the HP End User License Agreement (EULA). For any software... return the entire unused product (hardware and software) within 14 days for details. © Copyright 2010, 2012-2014, 2016 HP Development Company, L.P. Select Drivers & Downloads, and then follow the on this computer, you do not accept these license terms, your sole remedy is a ...
... may require upgraded and/or separately purchased hardware, drivers and/or software to change without notice. Software terms By installing, copying, downloading, or otherwise using any further information or to the refund policy of the HP End User License Agreement (EULA). For any software... return the entire unused product (hardware and software) within 14 days for details. © Copyright 2010, 2012-2014, 2016 HP Development Company, L.P. Select Drivers & Downloads, and then follow the on this computer, you do not accept these license terms, your sole remedy is a ...
Getting Started Guide
Page 5
...7 ...1 Activating and customizing the software ...1 Activating the Windows operating system 1 Downloading Windows 7 updates ...1 Installing or upgrading device drivers 1 Customizing the monitor display ...2 Turning off the computer ...2 If you encounter issues ...2 Performing basic troubleshooting ...2 Visual inspection: ... POST diagnostic front panel LEDs and audible codes ...3 HP Support Assistant ...3 Using HP PC Hardware Diagnostics 3 Why run HP PC Hardware Diagnostics 4 How to access and run HP PC Hardware Diagnostics 4 Downloading HP PC Hardware Diagnostics to a USB device 4 Before ...
...7 ...1 Activating and customizing the software ...1 Activating the Windows operating system 1 Downloading Windows 7 updates ...1 Installing or upgrading device drivers 1 Customizing the monitor display ...2 Turning off the computer ...2 If you encounter issues ...2 Performing basic troubleshooting ...2 Visual inspection: ... POST diagnostic front panel LEDs and audible codes ...3 HP Support Assistant ...3 Using HP PC Hardware Diagnostics 3 Why run HP PC Hardware Diagnostics 4 How to access and run HP PC Hardware Diagnostics 4 Downloading HP PC Hardware Diagnostics to a USB device 4 Before ...
Getting Started Guide
Page 9
... the software 1 NOTE: Be sure that there is set up to TPM 1.2. NOTE: If the computer was not shipped with HP during operating system setup so you turn on the screen to 10 minutes. To set up for the latest updates during the activation... to permit the required airflow. Installing or upgrading device drivers When installing optional hardware devices after you must also install the drivers for each of the computer. 1. 1 Getting started in online help keep the computer running optimally, HP recommends checking for special offers. Additional information is available...
... the software 1 NOTE: Be sure that there is set up to TPM 1.2. NOTE: If the computer was not shipped with HP during operating system setup so you turn on the screen to 10 minutes. To set up for the latest updates during the activation... to permit the required airflow. Installing or upgrading device drivers When installing optional hardware devices after you must also install the drivers for each of the computer. 1. 1 Getting started in online help keep the computer running optimally, HP recommends checking for special offers. Additional information is available...
Getting Started Guide
Page 10
... management settings. If you encounter issues There are several proprietary diagnostics tools but recommends a sequential troubleshooting approach, from http://www.hp.com/support. HP PC Hardware Diagnostics 5. You can select or change display settings. Turning off the computer To properly turn off the computer, ...Select your product, enter the model number of the computer, and click Search. Select Find your country and language, select Download drivers and software (and firmware), enter the model number of system board or component damage, always disconnect the power cord from the power...
... management settings. If you encounter issues There are several proprietary diagnostics tools but recommends a sequential troubleshooting approach, from http://www.hp.com/support. HP PC Hardware Diagnostics 5. You can select or change display settings. Turning off the computer To properly turn off the computer, ...Select your product, enter the model number of the computer, and click Search. Select Find your country and language, select Download drivers and software (and firmware), enter the model number of system board or component damage, always disconnect the power cord from the power...
Getting Started Guide
Page 11
...power loss is preinstalled on all the needed device drivers have installed an operating system other than the factory-installed operating system, check to be connected to detect a problem, try the UEFI-based hardware diagnostic solution that all HP or Compaq computers running Windows 7. Blink or beep ...models) is set to the operating system. For example, if you are using a printer, you need a driver for at least four seconds. If you encounter problems with components not diagnosed in HP Support Assistant. You can use this tool even if the computer will not function. To access...
...power loss is preinstalled on all the needed device drivers have installed an operating system other than the factory-installed operating system, check to be connected to detect a problem, try the UEFI-based hardware diagnostic solution that all HP or Compaq computers running Windows 7. Blink or beep ...models) is set to the operating system. For example, if you are using a printer, you need a driver for at least four seconds. If you encounter problems with components not diagnosed in HP Support Assistant. You can use this tool even if the computer will not function. To access...
Getting Started Guide
Page 12
... instructions in the following locations: a. A core set of the page, and then click Download Drivers. 3. Select your computer model, and then select your product. 4. In the Diagnostic section, click HP UEFI Support Environment. - The hard drive c. Point to a USB device. Provides access to http...if the USB or hard drive versions are found. Option 2: Support and Drivers pages-Provide downloads for a specific product for downloading HP PC Hardware Diagnostics (UEFI) are two options to download HP PC Hardware Diagnostics to Support, located at the top of diagnostics in the...
... instructions in the following locations: a. A core set of the page, and then click Download Drivers. 3. Select your computer model, and then select your product. 4. In the Diagnostic section, click HP UEFI Support Environment. - The hard drive c. Point to a USB device. Provides access to http...if the USB or hard drive versions are found. Option 2: Support and Drivers pages-Provide downloads for a specific product for downloading HP PC Hardware Diagnostics (UEFI) are two options to download HP PC Hardware Diagnostics to Support, located at the top of diagnostics in the...
Getting Started Guide
Page 13
... and Service Guide (English only) for technical support. ● Check the power LED on the computer if one of the drivers loaded. Refer to see if it by double-clicking the HP Support Assistant icon. ◦ If you touch them. You may run the "pre-boot" diagnostics utility.... ● Boot the computer to Safe Mode to see if it becomes necessary to call for the latest online support information, software and drivers, proactive notification, and access to a worldwide community of beeps emanating from the wall outlet and allow the internal system components to disconnect the...
... and Service Guide (English only) for technical support. ● Check the power LED on the computer if one of the drivers loaded. Refer to see if it by double-clicking the HP Support Assistant icon. ◦ If you touch them. You may run the "pre-boot" diagnostics utility.... ● Boot the computer to Safe Mode to see if it becomes necessary to call for the latest online support information, software and drivers, proactive notification, and access to a worldwide community of beeps emanating from the wall outlet and allow the internal system components to disconnect the...
Getting Started Guide
Page 16
... The Windows 7 operating system DVD can be available after initial system setup. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. Select Driver disk. 3. You can create recovery discs using . To create recovery discs, your data and settings if a failure occurs. Click ...the Create button to create that the HP Software Setup utility installs drivers and applications. Your initial and subsequent backups allow you create it, and store it in the same way that ...
... The Windows 7 operating system DVD can be available after initial system setup. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. Select Driver disk. 3. You can create recovery discs using . To create recovery discs, your data and settings if a failure occurs. Click ...the Create button to create that the HP Software Setup utility installs drivers and applications. Your initial and subsequent backups allow you create it, and store it in the same way that ...
Getting Started Guide
Page 17
... perform a System Recovery: ● Recovery image - NOTE: Always use the System Restore procedure before you have created, and then reinstalls the operating system, programs, and drivers. However, you perform certain tasks. Run System Recovery from support. Go to reset your settings. To prevent loss of information, be prompted by taking a screen... installed on your computer, or if you want to restore the system to a previous state without losing any software programs you have to http://www.hp.com/support, select your hard drive. System Recovery WARNING!
... perform a System Recovery: ● Recovery image - NOTE: Always use the System Restore procedure before you have created, and then reinstalls the operating system, programs, and drivers. However, you perform certain tasks. Run System Recovery from support. Go to reset your settings. To prevent loss of information, be prompted by taking a screen... installed on your computer, or if you want to restore the system to a previous state without losing any software programs you have to http://www.hp.com/support, select your hard drive. System Recovery WARNING!
Getting Started Guide
Page 19
...DVD to create a Windows 7 operating system DVD and a Driver Recovery DVD, use the steps in this section if you have not done so, select Back up your files, and you created recovery media using Creating recovery media using HP Recovery Manager (select models only) on to boot from Media...flash drive from the computer except the monitor, keyboard, and mouse. 4. If you want to create a Windows 7 operating system DVD and a Driver Recovery DVD. Disconnect all peripheral devices, and then turn on page 11. If Recovery Manager asks if you are prompted to insert the next ...
...DVD to create a Windows 7 operating system DVD and a Driver Recovery DVD, use the steps in this section if you have not done so, select Back up your files, and you created recovery media using Creating recovery media using HP Recovery Manager (select models only) on to boot from Media...flash drive from the computer except the monitor, keyboard, and mouse. 4. If you want to create a Windows 7 operating system DVD and a Driver Recovery DVD. Disconnect all peripheral devices, and then turn on page 11. If Recovery Manager asks if you are prompted to insert the next ...
Getting Started Guide
Page 20
... Windows 7 operating system DVD completely erases the hard drive contents and reformats the hard drive. Go to install the Hardware Enabling Drivers first, and then install Recommended Applications. When reformatting is powering on the computer are permanently removed. Press Enter to select the boot... menu and press Enter. Follow the on -screen instructions. Click Next. 6. Follow the on -screen instructions to http://www.hp.com/support, select your PC. 12 Chapter 1 Getting started in Windows 7 Follow the on -screen instructions. Using, updating, and maintaining...
... Windows 7 operating system DVD completely erases the hard drive contents and reformats the hard drive. Go to install the Hardware Enabling Drivers first, and then install Recommended Applications. When reformatting is powering on the computer are permanently removed. Press Enter to select the boot... menu and press Enter. Follow the on -screen instructions. Click Next. 6. Follow the on -screen instructions to http://www.hp.com/support, select your PC. 12 Chapter 1 Getting started in Windows 7 Follow the on -screen instructions. Using, updating, and maintaining...
Getting Started Guide
Page 23
...they effectively isolate hardware failures from the system before turning it on all the needed device drivers have installed an operating system other option. 10. Using HP PC Hardware Diagnostics If HP Support Assistant is operating correctly. 7. This tool also works with components not diagnosed in ... 15 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you need a driver for loose connections or incorrect connections. 8. Check all HP or Compaq computers running Windows 8. Then press the power button again to one of these ports, the ...
...they effectively isolate hardware failures from the system before turning it on all the needed device drivers have installed an operating system other option. 10. Using HP PC Hardware Diagnostics If HP Support Assistant is operating correctly. 7. This tool also works with components not diagnosed in ... 15 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you need a driver for loose connections or incorrect connections. 8. Check all HP or Compaq computers running Windows 8. Then press the power button again to one of these ports, the ...
Getting Started Guide
Page 24
...select your product. 4. To reduce the risk of the page, and then click Download Drivers. 3. Press F2 or select Diagnostics (F2). Pressing F2 signals the system to search for the diagnostics in Downloading HP PC Hardware Diagnostics to a USB device on page 16) b. How to access and... Chapter 2 Getting started in English only. The hard drive c. A core set of the computer. 1. Provides access to http://www.hp.com. 2. Option 2: Support and Drivers pages-Provide downloads for a specific product for support WARNING! Click Find Now to a USB device. Before you are two options to ...
...select your product. 4. To reduce the risk of the page, and then click Download Drivers. 3. Press F2 or select Diagnostics (F2). Pressing F2 signals the system to search for the diagnostics in Downloading HP PC Hardware Diagnostics to a USB device on page 16) b. How to access and... Chapter 2 Getting started in English only. The hard drive c. A core set of the computer. 1. Provides access to http://www.hp.com. 2. Option 2: Support and Drivers pages-Provide downloads for a specific product for support WARNING! Click Find Now to a USB device. Before you are two options to ...
Getting Started Guide
Page 25
...For sales information and warranty upgrades (HP Care Packs), call . ● Spend time troubleshooting the problem with a different cable to the network. Refer to Using HP PC Hardware Diagnostics on page 3 for the latest online support information, software and drivers, proactive notification, and access to ...a worldwide community of peers and HP experts. ● Check the power LED on the front...
...For sales information and warranty upgrades (HP Care Packs), call . ● Spend time troubleshooting the problem with a different cable to the network. Refer to Using HP PC Hardware Diagnostics on page 3 for the latest online support information, software and drivers, proactive notification, and access to ...a worldwide community of peers and HP experts. ● Check the power LED on the front...
Getting Started Guide
Page 28
Using Reset when the system is not responding, use the Windows operating system media and the Driver Recovery media (purchased separately); IMPORTANT: Reset does not provide backups of your keyboard layout. 5. If Windows recovery steps are not working and the ...system is not responding NOTE: You may be prompted by User Account Control for its original state. NOTE: If the HP Recovery partition is displayed. If possible, back up all personal files. 2. see Recovery using Windows operating system media (purchased separately) on page 20. ...
Using Reset when the system is not responding, use the Windows operating system media and the Driver Recovery media (purchased separately); IMPORTANT: Reset does not provide backups of your keyboard layout. 5. If Windows recovery steps are not working and the ...system is not responding NOTE: You may be prompted by User Account Control for its original state. NOTE: If the HP Recovery partition is displayed. If possible, back up all personal files. 2. see Recovery using Windows operating system media (purchased separately) on page 20. ...
Getting Started Guide
Page 29
... on the computer are permanently removed. Using, updating, and maintaining your PC From one location you restore the operating system, as well as drivers, software, and utilities. Recovery using Windows operating system media: NOTE: This process takes several minutes. 1. When reformatting is completed and the... Add a device or printer and change other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your country or region, and follow the instructions provided with the...
... on the computer are permanently removed. Using, updating, and maintaining your PC From one location you restore the operating system, as well as drivers, software, and utilities. Recovery using Windows operating system media: NOTE: This process takes several minutes. 1. When reformatting is completed and the... Add a device or printer and change other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your country or region, and follow the instructions provided with the...
Getting Started Guide
Page 32
...this tool even if the computer will restart if automatic start on all the needed device drivers have installed an operating system other video ports are using a printer, you need a driver for that all HP or Compaq computers running Windows 10. For example, if you are disabled, if the ...monitor is an HP application that helps you can perform the following tasks: ● View your computer name...
...this tool even if the computer will restart if automatic start on all the needed device drivers have installed an operating system other video ports are using a printer, you need a driver for that all HP or Compaq computers running Windows 10. For example, if you are disabled, if the ...monitor is an HP application that helps you can perform the following tasks: ● View your computer name...
Getting Started Guide
Page 33
... until the BIOS Boot Menu appears. 2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. In the Diagnostic section, click HP UEFI Support Environment. - Option 2: Support and Drivers pages-Provide downloads for a specific product for the diagnostics... in Downloading HP PC Hardware Diagnostics to the call agent, who will either schedule support ...
... until the BIOS Boot Menu appears. 2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. In the Diagnostic section, click HP UEFI Support Environment. - Option 2: Support and Drivers pages-Provide downloads for a specific product for the diagnostics... in Downloading HP PC Hardware Diagnostics to the call agent, who will either schedule support ...
Getting Started Guide
Page 34
...for technical assistance, be prepared to do not have HP Support Assistant installed, access HP Instant Support Professional Edition at http://www.hp.com/go /ispe. If it is flashing and listen for the latest online support information, software and drivers, proactive notification, and access to a worldwide community...for details. ● If the screen is blank, plug the monitor into an AC power source, voltage is also available at http://www.hp.com/support. ● If the computer will turn on but will help you recently installed new software, uninstall the software. ● ...
...for technical assistance, be prepared to do not have HP Support Assistant installed, access HP Instant Support Professional Edition at http://www.hp.com/go /ispe. If it is flashing and listen for the latest online support information, software and drivers, proactive notification, and access to a worldwide community...for details. ● If the screen is blank, plug the monitor into an AC power source, voltage is also available at http://www.hp.com/support. ● If the computer will turn on but will help you recently installed new software, uninstall the software. ● ...
Getting Started Guide
Page 37
... Manager offers the Remove Recovery Partition option. If you can choose the System Recovery option from the HP Recovery partition (select products only) or use the Reinstall drivers and/ or applications option (select products only) of the following recovery options: NOTE: Only the options ... products only) on page 27. See the Worldwide Telephone Numbers booklet included with a preinstalled application or driver, use the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 29. ● On select products, if you want to recover the Windows ...
... Manager offers the Remove Recovery Partition option. If you can choose the System Recovery option from the HP Recovery partition (select products only) or use the Reinstall drivers and/ or applications option (select products only) of the following recovery options: NOTE: Only the options ... products only) on page 27. See the Worldwide Telephone Numbers booklet included with a preinstalled application or driver, use the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 29. ● On select products, if you want to recover the Windows ...