HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Ma
Page 2
... drive is not detected by software issues. Shock events Shock events can fail. In the event of an apparent SSD failure, the HP Diagnostics should be traced to the system board. These measures include enhanced hard drive diagnostics, Intel Storage Matrix Technology..., HP 3D drive guard, firmware updates, and more . This white paper explains how companies and users can be run. These include (but are often caused by the BIOS or operating system may cause different error messages to be displayed ...
... drive is not detected by software issues. Shock events Shock events can fail. In the event of an apparent SSD failure, the HP Diagnostics should be traced to the system board. These measures include enhanced hard drive diagnostics, Intel Storage Matrix Technology..., HP 3D drive guard, firmware updates, and more . This white paper explains how companies and users can be run. These include (but are often caused by the BIOS or operating system may cause different error messages to be displayed ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Ma
Page 5
... booting up the system. Hard Drive (HDD) & Solid State Drive (SSD) Diagnostics HP Diagnostics In the event of an apparent drive failure, the first step is available through the commercial notebook system BIOS. attribute checking automatically runs. • If a fault is abruptly impacted by pressing the...SSD if installed. If no errors occur, the long/full test automatically runs. • If no errors occur, S.M.A.R.T. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by pressing the Esc key....
... booting up the system. Hard Drive (HDD) & Solid State Drive (SSD) Diagnostics HP Diagnostics In the event of an apparent drive failure, the first step is available through the commercial notebook system BIOS. attribute checking automatically runs. • If a fault is abruptly impacted by pressing the...SSD if installed. If no errors occur, the long/full test automatically runs. • If no errors occur, S.M.A.R.T. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by pressing the Esc key....
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Ma
Page 7
... periodically to the hard drive. For information about using external SATA communications based on a 512-byte sector; HP CMI - Client Management Interface HP has integrated SMART health monitoring into our management console portfolio. For example, adjust the power management settings if you... drive. however, this process, data is important to have the latest BIOS, firmware, and driver enhancements for your HP Business Notebook, refer to the following URL: www.hp.com/go/clientautomation Additional HP Recommendations for the latest releases. • Install and maintain a virus...
... periodically to the hard drive. For information about using external SATA communications based on a 512-byte sector; HP CMI - Client Management Interface HP has integrated SMART health monitoring into our management console portfolio. For example, adjust the power management settings if you... drive. however, this process, data is important to have the latest BIOS, firmware, and driver enhancements for your HP Business Notebook, refer to the following URL: www.hp.com/go/clientautomation Additional HP Recommendations for the latest releases. • Install and maintain a virus...
HP Notebook Reference Guide
Page 8
... ...50 Using passwords ...51 Setting passwords in Windows 52 Setting passwords in Computer Setup 53 Managing a BIOS administrator password 53 Entering a BIOS administrator password 54 Managing a DriveLock password 55 Using Computer Setup Automatic DriveLock 55 Entering an Automatic DriveLock password...Using Internet security software ...58 Using antivirus software ...58 Using firewall software ...58 Installing critical security updates ...58 Using HP ProtectTools Security Manager (select models only 59 Installing an optional security cable ...59 8 Maintenance ...60 Cleaning your computer ...
... ...50 Using passwords ...51 Setting passwords in Windows 52 Setting passwords in Computer Setup 53 Managing a BIOS administrator password 53 Entering a BIOS administrator password 54 Managing a DriveLock password 55 Using Computer Setup Automatic DriveLock 55 Entering an Automatic DriveLock password...Using Internet security software ...58 Using antivirus software ...58 Using firewall software ...58 Installing critical security updates ...58 Using HP ProtectTools Security Manager (select models only 59 Installing an optional security cable ...59 8 Maintenance ...60 Cleaning your computer ...
HP Notebook Reference Guide
Page 9
... factory settings in Computer Setup 66 Updating the BIOS ...67 Downloading SoftPaqs to update the BIOS 67 Creating a bootable USB flash drive using a SoftPaq 67 BIOS management using system diagnostics 67 Using f10 setup to update the BIOS 68 Determining the BIOS version 68 Downloading a BIOS update 69 BIOS Setup Menu ...69 Main menu ...70 Security menu...
... factory settings in Computer Setup 66 Updating the BIOS ...67 Downloading SoftPaqs to update the BIOS 67 Creating a bootable USB flash drive using a SoftPaq 67 BIOS management using system diagnostics 67 Using f10 setup to update the BIOS 68 Determining the BIOS version 68 Downloading a BIOS update 69 BIOS Setup Menu ...69 Main menu ...70 Security menu...
HP Notebook Reference Guide
Page 60
... Before you can track the computer if the unauthorized user accesses the Internet. Unauthorized access to Computer Setup (f10) BIOS administrator password in Computer Setup* internal network adapter 50 Chapter 7 Security 7 Security Protecting the computer Computer security is essential... registered face scenes, registered fingerprints, or other types of your information. For more information, see the HP ProtectTools Getting Started guide or the HP ProtectTools Security Manager software Help. NOTE: Some features listed in select regions. Computer risk Security feature Unauthorized ...
... Before you can track the computer if the unauthorized user accesses the Internet. Unauthorized access to Computer Setup (f10) BIOS administrator password in Computer Setup* internal network adapter 50 Chapter 7 Security 7 Security Protecting the computer Computer security is essential... registered face scenes, registered fingerprints, or other types of your information. For more information, see the HP ProtectTools Getting Started guide or the HP ProtectTools Security Manager software Help. NOTE: Some features listed in select regions. Computer risk Security feature Unauthorized ...
HP Notebook Reference Guide
Page 61
... same password for more than one Computer Setup feature. The embedded security password is an HP ProtectTools Security Manager password, can be enabled in Computer Setup to provide BIOS password protection in the Windows operating system. ● You can be enabled in Computer ... access to data Windows user password ● Firewall software ● Windows updates ● Drive Encryption for HP ProtectTools Unauthorized access to Computer Setup settings and other BIOS administrator password in a file on the computer. Using passwords A password is not working or will not load...
... same password for more than one Computer Setup feature. The embedded security password is an HP ProtectTools Security Manager password, can be enabled in Computer Setup to provide BIOS password protection in the Windows operating system. ● You can be enabled in Computer ... access to data Windows user password ● Firewall software ● Windows updates ● Drive Encryption for HP ProtectTools Unauthorized access to Computer Setup settings and other BIOS administrator password in a file on the computer. Using passwords A password is not working or will not load...
HP Notebook Reference Guide
Page 63
DriveLock user password* Protects access to the internal hard drive that enhances and enables other HP ProtectTools Security Manager security features. Press f10 to select Security > Setup BIOS Administrator Password, and then press enter. 4. Using passwords 53 DriveLock master password* Protects access...with the optional integrated Trusted Platform Module (TPM) embedded security chip that is an HP ProtectTools Security Manager password, can be enabled in Computer Setup to provide BIOS password protection in addition to support this password, follow the on-screen instructions. - ...
DriveLock user password* Protects access to the internal hard drive that enhances and enables other HP ProtectTools Security Manager security features. Press f10 to select Security > Setup BIOS Administrator Password, and then press enter. 4. Using passwords 53 DriveLock master password* Protects access...with the optional integrated Trusted Platform Module (TPM) embedded security chip that is an HP ProtectTools Security Manager password, can be enabled in Computer Setup to provide BIOS password protection in addition to support this password, follow the on-screen instructions. - ...
HP Notebook Reference Guide
Page 64
... f10 to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Deleting a BIOS administrator password 1. Read the warning. or - Use the arrow keys to enter Computer Setup. 3. When prompted, type your new password again to... then press enter. 8. Press f10 to select Security > Change Password, and then press enter. 4. After 3 unsuccessful attempts to enter the BIOS administrator password, you used to set the password), and then press enter. When prompted, type your current password. 5. Use the arrow keys ...
... f10 to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Deleting a BIOS administrator password 1. Read the warning. or - Use the arrow keys to enter Computer Setup. 3. When prompted, type your new password again to... then press enter. 8. Press f10 to select Security > Change Password, and then press enter. 4. After 3 unsuccessful attempts to enter the BIOS administrator password, you used to set the password), and then press enter. When prompted, type your current password. 5. Use the arrow keys ...
HP Notebook Reference Guide
Page 65
... device or the arrow keys to select Security > DriveLock Password, and then press follow these steps: 1. To confirm DriveLock protection on the drive you have a BIOS administrator password before you can set , change, or delete a DriveLock password in Computer Setup, follow the on-screen instructions. 4. When the Automatic DriveLock password is...
... device or the arrow keys to select Security > DriveLock Password, and then press follow these steps: 1. To confirm DriveLock protection on the drive you have a BIOS administrator password before you can set , change, or delete a DriveLock password in Computer Setup, follow the on-screen instructions. 4. When the Automatic DriveLock password is...
HP Notebook Reference Guide
Page 75
... Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on or restart the computer, and then press esc while the "Press the ESC key for ...
... Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on or restart the computer, and then press esc while the "Press the ESC key for ...
HP Notebook Reference Guide
Page 76
... the on -screen instructions. - or - NOTE: Your password settings and security settings are not changed when you restore the factory settings. 66 Chapter 9 Computer Setup (BIOS) and Advanced System Diagnostics or - Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter. Turn...
... the on -screen instructions. - or - NOTE: Your password settings and security settings are not changed when you restore the factory settings. 66 Chapter 9 Computer Setup (BIOS) and Advanced System Diagnostics or - Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter. Turn...
HP Notebook Reference Guide
Page 77
... and then click Cancel at the bottom of the hard drive, or the USB flash drive. 5. Using Computer Setup 67 To install BIOS updates from the HP website. 2. Insert the USB flash drive for example, 68CDD.bin) and then copy it with the same prefix as the .bin ...file named Readme.txt, which contains information regarding installing and troubleshooting the file. Download the SoftPaq from the HP website, follow the on . 5. NOTE: Verify that corresponds to the Hewlett-Packard\BIOS\New\ folder in c:\swsetup that the UEFI system diagnostics is displayed at the Update/USB bootable dialog box...
... and then click Cancel at the bottom of the hard drive, or the USB flash drive. 5. Using Computer Setup 67 To install BIOS updates from the HP website. 2. Insert the USB flash drive for example, 68CDD.bin) and then copy it with the same prefix as the .bin ...file named Readme.txt, which contains information regarding installing and troubleshooting the file. Download the SoftPaq from the HP website, follow the on . 5. NOTE: Verify that corresponds to the Hewlett-Packard\BIOS\New\ folder in c:\swsetup that the UEFI system diagnostics is displayed at the Update/USB bootable dialog box...
HP Notebook Reference Guide
Page 78
... To determine whether available BIOS updates contain later BIOS versions than those currently installed on your changes, click the Exit icon in c:\swsetup that the UEFI system diagnostics is displayed at the Update/USB bootable dialog box. 3. Download the SoftPaq from the HP website. Use a pointing device or ...the arrow keys to enter Computer Setup. 8. Use the tab key and the arrow keys to update the BIOS 1. Using f10 setup to select File > Ignore Changes and Exit, and...
... To determine whether available BIOS updates contain later BIOS versions than those currently installed on your changes, click the Exit icon in c:\swsetup that the UEFI system diagnostics is displayed at the Update/USB bootable dialog box. 3. Download the SoftPaq from the HP website. Use a pointing device or ...the arrow keys to enter Computer Setup. 8. Use the tab key and the arrow keys to update the BIOS 1. Using f10 setup to select File > Ignore Changes and Exit, and...
HP Notebook Reference Guide
Page 79
... Sleep or Hibernation. The hard drive designation is complete. Complete the installation by selecting Start > Computer. 2. Identify the BIOS update that has an .exe extension (for example, filename.exe). Open Windows Explorer by following the on -screen instructions ...screen instructions. Using Computer Setup 69 Select Start > Help and Support > Maintain. 2. Double-click the file that is later than the BIOS version currently installed on your hard drive designation. b. NOTE: After a message on the screen reports a successful installation, you recorded earlier,...
... Sleep or Hibernation. The hard drive designation is complete. Complete the installation by selecting Start > Computer. 2. Identify the BIOS update that has an .exe extension (for example, filename.exe). Open Windows Explorer by following the on -screen instructions ...screen instructions. Using Computer Setup 69 Select Start > Help and Support > Maintain. 2. Double-click the file that is later than the BIOS version currently installed on your hard drive designation. b. NOTE: After a message on the screen reports a successful installation, you recorded earlier,...
HP Notebook Reference Guide
Page 80
Control access to your computer. ● View specification information about the processor, memory size, and system BIOS. Diagnostics menu Select Primary Hard Disk Self Test Memory Test To do this Run a quick or comprehensive self-test on memory modules, hard drive SMART ... TPM status (select models only). Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to a good sector. 70 Chapter 9 Computer Setup (BIOS) and Advanced System Diagnostics Security menu Select Administrator password Power-on the system memory.
Control access to your computer. ● View specification information about the processor, memory size, and system BIOS. Diagnostics menu Select Primary Hard Disk Self Test Memory Test To do this Run a quick or comprehensive self-test on memory modules, hard drive SMART ... TPM status (select models only). Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to a good sector. 70 Chapter 9 Computer Setup (BIOS) and Advanced System Diagnostics Security menu Select Administrator password Power-on the system memory.
HP Notebook Reference Guide
Page 90
... 25 disposing 27 low battery levels 25 replacing 27 storing 26 Battery Check 25 battery information, finding 24 battery power 24 battery temperature 26 BIOS determining version 68 downloading an update 69 updating 67 Bluetooth device 2, 9 boot devices, enabling 73 buttons media 14 power 20 volume 15...eSATA 38 USB 36 caring for your computer 60 changing boot order 74 checking audio functions 15 cleaning your computer 60 Computer Setup BIOS administrator password 53 DriveLock password 55 enabling bootable devices 73 navigating and selecting 65 restoring factory settings 66 setting boot order 74 ...
... 25 disposing 27 low battery levels 25 replacing 27 storing 26 Battery Check 25 battery information, finding 24 battery power 24 battery temperature 26 BIOS determining version 68 downloading an update 69 updating 67 Bluetooth device 2, 9 boot devices, enabling 73 buttons media 14 power 20 volume 15...eSATA 38 USB 36 caring for your computer 60 changing boot order 74 checking audio functions 15 cleaning your computer 60 Computer Setup BIOS administrator password 53 DriveLock password 55 enabling bootable devices 73 navigating and selecting 65 restoring factory settings 66 setting boot order 74 ...
HP Notebook Reference Guide
Page 91
...battery level 26 initiating 21 high-definition devices, connecting 18, 19 hotkeys, media 14 HP 3D DriveGuard 44 HP Connection Manager 4 HP Mobile Broadband Module 7, 8 HP Power Assistant 24 HP ProtectTools Security Manager 59 HP USB Ethernet Adapter, connecting 13 hubs 35 I icons network 2 wireless 2 Intel ...operating system controls 4 optical disc inserting 45 removing 46 optical drive 40 optional external devices, using 39 P passwords administrator 52 BIOS administrator 53 DriveLock 55 user 52 ports expansion 40 external monitor 16 HDMI 18 Intel Wireless Display 19 VGA 16 power battery...
...battery level 26 initiating 21 high-definition devices, connecting 18, 19 hotkeys, media 14 HP 3D DriveGuard 44 HP Connection Manager 4 HP Mobile Broadband Module 7, 8 HP Power Assistant 24 HP ProtectTools Security Manager 59 HP USB Ethernet Adapter, connecting 13 hubs 35 I icons network 2 wireless 2 Intel ...operating system controls 4 optical disc inserting 45 removing 46 optical drive 40 optional external devices, using 39 P passwords administrator 52 BIOS administrator 53 DriveLock 55 user 52 ports expansion 40 external monitor 16 HDMI 18 Intel Wireless Display 19 VGA 16 power battery...
HP ProtectTools Getting Started
Page 34
... and then click Settings. 2. To require a combination of this computer ● For standard users 3. Click a credential, click Add, or right-click a credential, to access HP ProtectTools applications during a Windows session: 1. Settings To allow users of Administrative Console, click Security, and then click Authentication. 2. Click Apply. To return to the original... of user: ● For administrators of two authentication credentials, click the down arrow to skip Windows logon if authentication was already performed at the BIOS level or at the Drive Encryption level: 1.
... and then click Settings. 2. To require a combination of this computer ● For standard users 3. Click a credential, click Add, or right-click a credential, to access HP ProtectTools applications during a Windows session: 1. Settings To allow users of Administrative Console, click Security, and then click Authentication. 2. Click Apply. To return to the original... of user: ● For administrators of two authentication credentials, click the down arrow to skip Windows logon if authentication was already performed at the BIOS level or at the Drive Encryption level: 1.
HP ProtectTools Getting Started
Page 67
... and your user account is deactivated. Logging in after Drive Encryption is activated When you turn on the computer after authenticating at BIOS Pre-boot, without needing to reauthenticate at the Drive Encryption login screen: NOTE: When waking from Sleep or Standby, Drive Encryption...page, enter your Windows password or smart card PIN, or swipe a registered finger. NOTE: If the Windows administrator has enabled BIOS Pre-boot Security in HP ProtectTools Security Manager and if One-Step Logon is not displayed for software encryption or hardware encryption. 3. Multiple user logon: 1....
... and your user account is deactivated. Logging in after Drive Encryption is activated When you turn on the computer after authenticating at BIOS Pre-boot, without needing to reauthenticate at the Drive Encryption login screen: NOTE: When waking from Sleep or Standby, Drive Encryption...page, enter your Windows password or smart card PIN, or swipe a registered finger. NOTE: If the Windows administrator has enabled BIOS Pre-boot Security in HP ProtectTools Security Manager and if One-Step Logon is not displayed for software encryption or hardware encryption. 3. Multiple user logon: 1....