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EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Maintenance and Service Guide - Page 1
HP EliteBook 820 G4 Notebook PC HP EliteBook 828 G4 Notebook PC
Maintenance and Service Guide
EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Maintenance and Service Guide - Page 2
... services are set forth in all features are common to change without notice.
The only warranties for details. Bluetooth is a trademark of Windows.
Your product does not support Windows 8 or Windows 7
In accordance with permission. AMD is a trademark owned by the terms of the computer, please contact your sole remedy is subject to most models. HP...
EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Maintenance and Service Guide - Page 8
... assembly ...67 Top cover ...68
7 Interpreting system validation diagnostic front panel LEDs and audible codes 69
8 Computer Setup (BIOS), TPM, and HP Sure Start 71 Using Computer Setup ...71 Starting Computer Setup ...71 Navigating and selecting in Computer Setup 71 Restoring factory settings in Computer Setup 71 Updating the BIOS ...72 Determining the BIOS version 72 Downloading a BIOS...
EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Maintenance and Service Guide - Page 25
Locate these numbers before you troubleshoot system problems or travel internationally with the computer. Component (1) Model name (select products only) (2) Product number (3) Serial ... bay, under the service door, or on the computer provide information you may need when you contact support. IMPORTANT: Check the following locations for use. When contacting support, you
will probably ...
EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Maintenance and Service Guide - Page 26
..., including model, serial number, product key, and length of your country or region, and then follow the on-screen instructions. See Labels on the service tag at the bottom of warranty, are on page 15 for your computer, go to http://partsurfer.hp.com, select your computer. For complete and current information on supported parts for...
EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Maintenance and Service Guide - Page 40
5 Removal and replacement procedures for Customer Self-Repair parts
This chapter provides removal and replacement procedures for Customer Self-Repair parts Make special note of your warranty. Installing a part not supported by unplugging the power cord from the computer by the Customer Self-Repair program may void your computer. See Labels on -screen instructions.
Disconnect the ...
EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Maintenance and Service Guide - Page 50
... Enter a product name/number box, type the computer model information, and then click Search. 4. Memory modules
NOTE: Primary and expansion memory is installed in a side-by first unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.)
40 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Maintenance and Service Guide - Page 59
... select your country or region, and then follow the on-screen instructions. Only HP authorized service providers should only be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts. For complete and current information on supported parts for Authorized Service Provider only parts. CAUTION: Components described in this chapter should perform the removal and...
EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Maintenance and Service Guide - Page 83
...installation, follow these steps: 1. or - Select the question mark icon in the taskbar search box, and then select the HP Support Assistant app.
- You may need to access this information to locate the update...installation, you are ready to install the update.
If no instructions are revealed on -screen instructions. Changing the boot order using the AC adapter. Downloading a BIOS update...
EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Maintenance and Service Guide - Page 84
... users. To access TPM settings in Computer Setup (BIOS). NOTE: If you shall bear all the liabilities wholly and solely. Start Computer Setup. ● Turn on or restart the computer, and when the HP logo appears, press f9 to http://www.hp.com/support. Using HP Sure Start (select products only)
Select computer models are configured with relevant...
EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Maintenance and Service Guide - Page 87
..., and then select This PC. ● If your computer model. ● Use HP Recovery Manager to your computer does not list the Windows partition and...instructions. The backup can also find contact information on the HP website.
See the Worldwide Telephone Numbers booklet included with a detachable keyboard, connect the keyboard to http://www.hp.com/support, select your system from support...
EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Maintenance and Service Guide - Page 98
...)
System BIOS
4 MBytes to
configuration using a utility from the
firmware. Yes
Stores NIC
NIC EEPROM is programmed A utility is not write-
module is installed in an
PC
Code is updated when the
inappropriate manner can be run from and is managed
Embedded Controller.
Select Drivers &
88 Chapter 13 Statement of
The content is available from...
EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Maintenance and Service Guide - Page 99
... this memory write-protected?
enrollment in only specific ZBook and EliteBook models. For more information, go to the flash. What is the
purpose of the driver
from the device
memory and is required for
third-party data factory or by an
updating the firmware. Yes
Stores
Management Engine Code is The Intel chipset is this
and calibration...
EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Maintenance and Service Guide - Page 104
...part number 17 spare part numbers 46 keypad embedded numeric 11 keys esc 11 fn 11 function 11 Windows key 11
L labels
Bluetooth 15 regulatory 15 serial number 15 service 15 wireless certification 15 WLAN 15 legacy support...charging 5 power button, identifying 10 power connector, identifying 6 power cord set requirements 84 power lights 9, 14 power requirements, product description 3 processor ...
EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Maintenance and Service Guide - Page 105
..., product description 3 serial number 15 serial number, computer 15 service labels, locating 15 serviceability, product description 4 setup utility
navigating and selecting 71 restoring factory settings 71 SIM spare part numbers 23 SIM card slot, identifying 6 slots security cable 6 SIM card 6 smart card 6 smart card reader spare part number 17 smart card reader board removal 58 spare...
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