Getting Started Guide
Page 2
... protected by copyright. Nothing herein should be photocopied, reproduced, or translated to change without the prior written consent of Hewlett-Packard Company. HP shall not be liable for HP products and services are either trademarks or registered trademarks of this document may be construed as constituting an additional warranty. This document contains...
... protected by copyright. Nothing herein should be photocopied, reproduced, or translated to change without the prior written consent of Hewlett-Packard Company. HP shall not be liable for HP products and services are either trademarks or registered trademarks of this document may be construed as constituting an additional warranty. This document contains...
Getting Started Guide
Page 3
...systems) The menu and books are displayed in English. To access the Safety and Comfort Guide: ▲ Select Start > All Programs > HP Safety and Comfort Guide. Select the guide you wish to Check Warranty and Support Entitlement Your warranty is available on the hard drive (some ...Manuals and double-click. Select the folder for your product model number and serial number at: http://www.hp.com/support/warranty-lookuptool HP Care Pack Services registration can be checked at: http://www.hp.com/go/lookuptool/ ENWW iii About This Book WARNING! To access your warranty: ▲ Select Start ...
...systems) The menu and books are displayed in English. To access the Safety and Comfort Guide: ▲ Select Start > All Programs > HP Safety and Comfort Guide. Select the guide you wish to Check Warranty and Support Entitlement Your warranty is available on the hard drive (some ...Manuals and double-click. Select the folder for your product model number and serial number at: http://www.hp.com/support/warranty-lookuptool HP Care Pack Services registration can be checked at: http://www.hp.com/go/lookuptool/ ENWW iii About This Book WARNING! To access your warranty: ▲ Select Start ...
Getting Started Guide
Page 5
... systems 3 Downloading the Latest Version of Vision Diagnostics 4 Turning Off the Computer ...4 Finding More Information ...5 Before You Call for Technical Support 5 Helpful Hints ...7 Basic Troubleshooting ...7 HP Support Assistant ...8 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 8 Restore and Recovery ...8 Microsoft System Restore ...8 System Recovery ...8 System Recovery Options 9 System Recovery from...
... systems 3 Downloading the Latest Version of Vision Diagnostics 4 Turning Off the Computer ...4 Finding More Information ...5 Before You Call for Technical Support 5 Helpful Hints ...7 Basic Troubleshooting ...7 HP Support Assistant ...8 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 8 Restore and Recovery ...8 Microsoft System Restore ...8 System Recovery ...8 System Recovery Options 9 System Recovery from...
Getting Started Guide
Page 7
... operating system is available in online help after you will see a brief movie followed by an online registration form. NOTE: If the computer shipped with HP Total Care before installing the operating system. Downloading Microsoft Windows Updates 1. Select the All Programs menu. Doing so may damage the software that runs the...
... operating system is available in online help after you will see a brief movie followed by an online registration form. NOTE: If the computer shipped with HP Total Care before installing the operating system. Downloading Microsoft Windows Updates 1. Select the All Programs menu. Doing so may damage the software that runs the...
Getting Started Guide
Page 8
... is recommended that came with C:\i386, or use the Browse button in the dialog box to install and launch Windows XP applications from http://www.hp.com/support. Each .iso file can select or change display settings. Then select Yes to the Microsoft Windows Update Web site. These CD image files...
... is recommended that came with C:\i386, or use the Browse button in the dialog box to install and launch Windows XP applications from http://www.hp.com/support. Each .iso file can select or change display settings. Then select Yes to the Microsoft Windows Update Web site. These CD image files...
Getting Started Guide
Page 9
...system software, applications, and related files stored on the hard drive. It can also be downloaded from your region see http://www.hp.com/support/contactHP. To obtain the support center telephone number for instructions on making backup copies of your PC Protecting the Software ... on page 4 for WinDVD - The software and image file names are recognized by Vision Diagnostics. Refer to play DVD movies ● HP Insight Diagnostics OR Vision Diagnostics - used to the operating system or backup utility documentation for your PC. You should run tests, save the...
...system software, applications, and related files stored on the hard drive. It can also be downloaded from your region see http://www.hp.com/support/contactHP. To obtain the support center telephone number for instructions on making backup copies of your PC Protecting the Software ... on page 4 for WinDVD - The software and image file names are recognized by Vision Diagnostics. Refer to play DVD movies ● HP Insight Diagnostics OR Vision Diagnostics - used to the operating system or backup utility documentation for your PC. You should run tests, save the...
Getting Started Guide
Page 10
... Diagnostics is included with the Survey tab displayed. In Windows Explorer, go to C:\SWSetup\ISOs and burn the file Vision Diagnostics.ISO to http://www.hp.com. 2. Downloading the Latest Version of Vision Diagnostics. 6. Go to a CD. 2. Select Download drivers and software (and firmware). 4. Click the...Refer to create the bootable CD. The system will boot into an optical drive on the computer. Click the Download button. NOTE: The HP Memory Test is a comprehensive memory diagnostic utility that is on, insert the CD into Vision Diagnostics. In Windows Vista, click Start, click...
... Diagnostics is included with the Survey tab displayed. In Windows Explorer, go to C:\SWSetup\ISOs and burn the file Vision Diagnostics.ISO to http://www.hp.com. 2. Downloading the Latest Version of Vision Diagnostics. 6. Go to a CD. 2. Select Download drivers and software (and firmware). 4. Click the...Refer to create the bootable CD. The system will boot into an optical drive on the computer. Click the Download button. NOTE: The HP Memory Test is a comprehensive memory diagnostic utility that is on, insert the CD into Vision Diagnostics. In Windows Vista, click Start, click...
Getting Started Guide
Page 11
... Diagnostics (Windows systems) on some models, you can reconfigure the power button to work in Computer Setup. To access the publications, select Start > All Programs > HP User Manuals. Refer to the Maintenance and Service Guide (English only) for more information. ● Run the Drive Protection System (DPS) Self-Test in On...
... Diagnostics (Windows systems) on some models, you can reconfigure the power button to work in Computer Setup. To access the publications, select Start > All Programs > HP User Manuals. Refer to the Maintenance and Service Guide (English only) for more information. ● Run the Drive Protection System (DPS) Self-Test in On...
Getting Started Guide
Page 12
... the service technician. ● Remove any software that will boot without all of the drivers loaded. NOTE: For sales information and warranty upgrades (HP Care Pack), call your service call for technical assistance, be a problem with a monitor that you know is handled properly: ● Be in...you are error codes that was recently added to your system. ● Remove any hardware that was recently installed. ● Double-click the HP Support Assistant icon on the Windows 7 desktop and run the automated diagnostics. ● Check the power LED on the front of the computer ...
... the service technician. ● Remove any software that will boot without all of the drivers loaded. NOTE: For sales information and warranty upgrades (HP Care Pack), call your service call for technical assistance, be a problem with a monitor that you know is handled properly: ● Be in...you are error codes that was recently added to your system. ● Remove any hardware that was recently installed. ● Double-click the HP Support Assistant icon on the Windows 7 desktop and run the automated diagnostics. ● Check the power LED on the front of the computer ...
Getting Started Guide
Page 13
... shut down the computer by pressing any key. ENWW Helpful Hints 7 For example, if you are using a printer, you need a driver for at http://www.hp.com/support. Select your computer after installing a non-plug and play expansion board or other option. ● Be sure that all bootable media (diskette, CD...
... shut down the computer by pressing any key. ENWW Helpful Hints 7 For example, if you are using a printer, you need a driver for at http://www.hp.com/support. Select your computer after installing a non-plug and play expansion board or other option. ● Be sure that all bootable media (diskette, CD...
Getting Started Guide
Page 14
...click Next, and then follow the onscreen instructions. This includes software that helps you installed after purchase. 8 Getting Started ENWW NOTE: HP Support Assistant is pre-installed on all data files you have created, and then reinstalls the operating system, programs, and drivers. ...factory. Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the front of Microsoft Windows. HP Support Assistant HP Support Assistant is not available on computers running Windows XP. Close all open programs. 2. Click Create, and then follow the...
...click Next, and then follow the onscreen instructions. This includes software that helps you installed after purchase. 8 Getting Started ENWW NOTE: HP Support Assistant is pre-installed on all data files you have created, and then reinstalls the operating system, programs, and drivers. ...factory. Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the front of Microsoft Windows. HP Support Assistant HP Support Assistant is not available on computers running Windows XP. Close all open programs. 2. Click Create, and then follow the...
Getting Started Guide
Page 15
...2. To create recovery media, see System Recovery from recovery media that contains a copy of the following order: 1. To purchase recovery discs, visit http://www.hp.com/support. If prompted, click Yes to allow the program to a removable disc or USB flash drive. Insert the disc or USB flash drive, select... Yes, and then click Next to restart the computer and run Recovery Manager from HP Support. Run the System Recovery from the Windows 7 Start Menu on page 11. If the computer is working and Windows 7 is a file that...
...2. To create recovery media, see System Recovery from recovery media that contains a copy of the following order: 1. To purchase recovery discs, visit http://www.hp.com/support. If prompted, click Yes to allow the program to a removable disc or USB flash drive. Insert the disc or USB flash drive, select... Yes, and then click Next to restart the computer and run Recovery Manager from HP Support. Run the System Recovery from the Windows 7 Start Menu on page 11. If the computer is working and Windows 7 is a file that...
Getting Started Guide
Page 16
Under I need help immediately, click System Recovery. 6. System Recovery begins. After System Recovery is working , create a backup DVD or backup USB flash drive containing all peripheral devices, and turn the computer back on page 11. Press the Power button to turn on . System Recovery begins. Complete the registration process, and wait until you created or installed. If using recovery media: 1. Otherwise, select Recover without backing up your files, and you will see Recovery Media on . If Windows 7 is not responding, but the computer is complete, click Finish to...
Under I need help immediately, click System Recovery. 6. System Recovery begins. After System Recovery is working , create a backup DVD or backup USB flash drive containing all peripheral devices, and turn the computer back on page 11. Press the Power button to turn on . System Recovery begins. Complete the registration process, and wait until you created or installed. If using recovery media: 1. Otherwise, select Recover without backing up your files, and you will see Recovery Media on . If Windows 7 is not responding, but the computer is complete, click Finish to...
Getting Started Guide
Page 17
3. Or, if the computer is normal for discs to store all the data (minimum of creating a recovery USB flash drive instead, using a USB flash drive, the program will automatically run System Recovery from Media or Hard Drive, select Media. If you are using a recovery DVD, the computer will tell you the size of the drive required to be rejected if they are not defect-free. If you are prompted to try again. ● The number of recovery discs or a recovery USB flash drive from the disc. If you are creating recovery discs, be prompted to insert a new blank disc to insert the ...
3. Or, if the computer is normal for discs to store all the data (minimum of creating a recovery USB flash drive instead, using a USB flash drive, the program will automatically run System Recovery from Media or Hard Drive, select Media. If you are using a recovery DVD, the computer will tell you the size of the drive required to be rejected if they are not defect-free. If you are prompted to try again. ● The number of recovery discs or a recovery USB flash drive from the disc. If you are creating recovery discs, be prompted to insert a new blank disc to insert the ...
Getting Started Guide
Page 18
... and other system settings ● Add a device or printer and change other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your computer 12 Getting Started ENWW Follow the onscreen instructions. Insert the USB flash...
... and other system settings ● Add a device or printer and change other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your computer 12 Getting Started ENWW Follow the onscreen instructions. Insert the USB flash...
Getting Started Guide
Page 19
To access the centralized PC management location, click Start > Devices and Printers then doubleclick on the picture of your PC. ENWW Using, Updating, and Maintaining Your PC (Windows 7 Systems) 13
To access the centralized PC management location, click Start > Devices and Printers then doubleclick on the picture of your PC. ENWW Using, Updating, and Maintaining Your PC (Windows 7 Systems) 13
HP ProtectTools Getting Started
Page 2
... Document Part Number: 678350-001 The only warranties for technical or editorial errors or omissions contained herein. Nothing herein should be liable for HP products and services are U.S. HP shall not be construed as constituting an additional warranty. Microsoft, Windows, and Windows Vista are set forth in the U.S. Intel is a trademark owned...
... Document Part Number: 678350-001 The only warranties for technical or editorial errors or omissions contained herein. Nothing herein should be liable for HP products and services are U.S. HP shall not be construed as constituting an additional warranty. Microsoft, Windows, and Windows Vista are set forth in the U.S. Intel is a trademark owned...