HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Controller (AHCI) Interface. Intel Matrix Storage Manager Driver provides support for disk traffic, and provides link power management with Serial ATA hard disk drives. Procedures for lower power consumption on computer systems equipped with Intel® Application Accelerator drivers. Updates to the Intel Matrix Storage Manager driver are configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp...
... Controller (AHCI) Interface. Intel Matrix Storage Manager Driver provides support for disk traffic, and provides link power management with Serial ATA hard disk drives. Procedures for lower power consumption on computer systems equipped with Intel® Application Accelerator drivers. Updates to the Intel Matrix Storage Manager driver are configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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Category Description Security Operating system Serviceability Security cable lock Fingerprint reader with Digital Persona software support Intel/VeriSign support Intel AT-p Ready support Preinstalled: ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module Computer models equipped with an AMD processor √ Computer models equipped with an Intel processor √ √ √ √ √ √ 9
Category Description Security Operating system Serviceability Security cable lock Fingerprint reader with Digital Persona software support Intel/VeriSign support Intel AT-p Ready support Preinstalled: ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module Computer models equipped with an AMD processor √ Computer models equipped with an Intel processor √ √ √ √ √ √ 9
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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...'s hardware components. Component replacement procedures This chapter provides removal and replacement procedures. See Battery on the service tag. This number describes the duration of the warranty period for battery removal instructions. This is necessary to remove the battery to locate documents, drivers, and support for the computer. 46 Chapter 4 Removal and replacement procedures There are needed. It is the alphanumeric identifier used to obtain these numbers. Item (1) (2) (3) Description Product name Serial number (s/n) Part number...
...'s hardware components. Component replacement procedures This chapter provides removal and replacement procedures. See Battery on the service tag. This number describes the duration of the warranty period for battery removal instructions. This is necessary to remove the battery to locate documents, drivers, and support for the computer. 46 Chapter 4 Removal and replacement procedures There are needed. It is the alphanumeric identifier used to obtain these numbers. Item (1) (2) (3) Description Product name Serial number (s/n) Part number...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... download or install a BIOS update while the computer is typically Local Disk (C:). 3. Make a note of the path to the hard drive. Make a note of the date, name, or other identifier. Click your hard drive. Double-click the file that are displayed, follow these steps: a. The BIOS installation begins. 5. Follow the on-screen instructions to download your selection to the location on battery power, docked in an optional docking device, or connected to reliable external power using...
... download or install a BIOS update while the computer is typically Local Disk (C:). 3. Make a note of the path to the hard drive. Make a note of the date, name, or other identifier. Click your hard drive. Double-click the file that are displayed, follow these steps: a. The BIOS installation begins. 5. Follow the on-screen instructions to download your selection to the location on battery power, docked in an optional docking device, or connected to reliable external power using...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... Removing the HP Recovery partition on reinstalling traditional applications. To start fresh and keep what is not working properly and you need to the replacement drive. Click Change PC settings in the bottom-right corner of removed traditional applications will be prompted for your permission or password when using HP Recovery Manager on -screen instructions. 110 Chapter 7 Backing up, restoring, and recovering Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see Recovering using HP Recovery Manager...
... Removing the HP Recovery partition on reinstalling traditional applications. To start fresh and keep what is not working properly and you need to the replacement drive. Click Change PC settings in the bottom-right corner of removed traditional applications will be prompted for your permission or password when using HP Recovery Manager on -screen instructions. 110 Chapter 7 Backing up, restoring, and recovering Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see Recovering using HP Recovery Manager...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... -screen instructions. Insert the HP Recovery media you can change the selection for boot options. 4. Removing the HP Recovery partition HP Recovery Manager software allows you have an HP Recovery partition or if the hard drive is the order of devices listed in HP Recovery Manager, change the boot order: 1. IMPORTANT: Removing the HP Recovery partition means you created. 2. If possible, back up hard drive space. To change the computer boot order. From the Start screen, type recovery, and then select HP Recovery Manager. 2. or - Insert the HP Recovery USB flash drive you...
... -screen instructions. Insert the HP Recovery media you can change the selection for boot options. 4. Removing the HP Recovery partition HP Recovery Manager software allows you have an HP Recovery partition or if the hard drive is the order of devices listed in HP Recovery Manager, change the boot order: 1. IMPORTANT: Removing the HP Recovery partition means you created. 2. If possible, back up hard drive space. To change the computer boot order. From the Start screen, type recovery, and then select HP Recovery Manager. 2. or - Insert the HP Recovery USB flash drive you...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... Blu-ray Disc R/RW with SuperMulti Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 bottom components 20 button components 12 buttons optical drive eject button 18 power 12 TouchPad 14 TouchPad on/off 14 C cables, service considerations 42 caps lock light 16 Card Reader board removal 88 spare part number 26, 35...
... Blu-ray Disc R/RW with SuperMulti Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 bottom components 20 button components 12 buttons optical drive eject button 18 power 12 TouchPad 14 TouchPad on/off 14 C cables, service considerations 42 caps lock light 16 Card Reader board removal 88 spare part number 26, 35...
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...85 product description audio 7 chipset 3 display panel 5 Ethernet 7 external media cards 8 graphics 3 hard drive 6 keyboard 8 memory module 5 microphone 7 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 9 serviceability 9 solid-state drives 6 video 7 wireless 7 product name 1, 21, 46 R rear component 19 removal/replacement preliminaries 41 procedures 46 right-side components RJ-45 jack 17 RTC battery removal 52 spare part number 18 28, 37, 52 S Screw Kit, spare part number 32, 36 security cable slot 19 security, product...
...85 product description audio 7 chipset 3 display panel 5 Ethernet 7 external media cards 8 graphics 3 hard drive 6 keyboard 8 memory module 5 microphone 7 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 9 serviceability 9 solid-state drives 6 video 7 wireless 7 product name 1, 21, 46 R rear component 19 removal/replacement preliminaries 41 procedures 46 right-side components RJ-45 jack 17 RTC battery removal 52 spare part number 18 28, 37, 52 S Screw Kit, spare part number 32, 36 security cable slot 19 security, product...
User Guide - Windows 8
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... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...14 Bottom ...16 Labels ...17 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls 18 Using the wireless button 19 Using operating system controls 19 Using a WLAN ...19 Using an Internet service provider 20 Setting up a WLAN 20 Configuring a wireless router 20 v
... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...14 Bottom ...16 Labels ...17 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls 18 Using the wireless button 19 Using operating system controls 19 Using a WLAN ...19 Using an Internet service provider 20 Setting up a WLAN 20 Configuring a wireless router 20 v
User Guide - Windows 8
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... Handling drives ...62 Replacing a hard drive ...63 Using HP 3D DriveGuard 65 Using Disk Defragmenter 65 Using Disk Cleanup ...65 Adding or replacing memory modules 66 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and cover 69 Cleaning the TouchPad and keyboard 69 Traveling with or shipping your computer 70 9 Securing your computer and information 71 Using passwords ...72 Setting Windows passwords 72 Setting Setup Utility (BIOS) passwords 73 Using the fingerprint reader ...73 Using HP SimplePass (select models...
... Handling drives ...62 Replacing a hard drive ...63 Using HP 3D DriveGuard 65 Using Disk Defragmenter 65 Using Disk Cleanup ...65 Adding or replacing memory modules 66 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and cover 69 Cleaning the TouchPad and keyboard 69 Traveling with or shipping your computer 70 9 Securing your computer and information 71 Using passwords ...72 Setting Windows passwords 72 Setting Setup Utility (BIOS) passwords 73 Using the fingerprint reader ...73 Using HP SimplePass (select models...
User Guide - Windows 8
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... USB power performance. Beats Audio is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound. Connects an external VGA monitor or projector. 25 Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. NOTE: For details about different types of personal injury, adjust the volume before using headphones, earbuds, or a headset. Beats Audio is enabled by default Opens Beats Audio Control Panel, which allows you to an optical disc. Connects an optional video or audio device...
... USB power performance. Beats Audio is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound. Connects an external VGA monitor or projector. 25 Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. NOTE: For details about different types of personal injury, adjust the volume before using headphones, earbuds, or a headset. Beats Audio is enabled by default Opens Beats Audio Control Panel, which allows you to an optical disc. Connects an optional video or audio device...
User Guide - Windows 8
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... Switches between open app or the Desktop. f6 Plays the previous track of an audio CD or the previous section of a DVD or a BD. f11 Mutes or restores speaker sound. NOTE: A wireless network must be set up before a wireless connection is possible. Press the Windows logo in combination with Windows 8 functions. Closes an active app. 40 Chapter 5 Navigating using touch gestures, pointing devices and the keyboard f9 Decreases speaker volume...
... Switches between open app or the Desktop. f6 Plays the previous track of an audio CD or the previous section of a DVD or a BD. f11 Mutes or restores speaker sound. NOTE: A wireless network must be set up before a wireless connection is possible. Press the Windows logo in combination with Windows 8 functions. Closes an active app. 40 Chapter 5 Navigating using touch gestures, pointing devices and the keyboard f9 Decreases speaker volume...
User Guide - Windows 8
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... any external media cards that you leave your work, initiate Sleep or shut down the computer. Conserving battery power Tips for conserving battery power and maximizing battery life: ● Lower the brightness on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from the computer when it is not being used or charged. ● Turn off wireless when you are not using. ● Before you are not using them...
... any external media cards that you leave your work, initiate Sleep or shut down the computer. Conserving battery power Tips for conserving battery power and maximizing battery life: ● Lower the brightness on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from the computer when it is not being used or charged. ● Turn off wireless when you are not using. ● Before you are not using them...
User Guide - Windows 8
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... Universal Serial Bus (USB) port on select models) Blu-ray Disc (BD). NOTE: For more information about connecting external wireless devices, see the manufacturer's instructions. 54 Chapter 7 Managing and sharing information For added capacity or functionality, connect an external drive (purchased separately), such as an optical drive or hard drive, or insert a digital storage card directly from your personal files. A USB flash drive, connected to use the computer's power to run; Some devices use , see Connecting to a CD, DVD...
... Universal Serial Bus (USB) port on select models) Blu-ray Disc (BD). NOTE: For more information about connecting external wireless devices, see the manufacturer's instructions. 54 Chapter 7 Managing and sharing information For added capacity or functionality, connect an external drive (purchased separately), such as an optical drive or hard drive, or insert a digital storage card directly from your personal files. A USB flash drive, connected to use the computer's power to run; Some devices use , see Connecting to a CD, DVD...
User Guide - Windows 8
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Hard drives connected to run more efficiently. NOTE: It is not necessary to USB ports are protected by HP 3D DriveGuard. To run Disk Defragmenter: 1. For more efficiently. To run Disk Cleanup: 1. From the Start screen, type disk, select Settings, and then select Free up disk space and help the computer run Disk Defragmenter on -screen instructions. Improving performance 65 A short time after the end of one of fragmented...
Hard drives connected to run more efficiently. NOTE: It is not necessary to USB ports are protected by HP 3D DriveGuard. To run Disk Defragmenter: 1. For more efficiently. To run Disk Cleanup: 1. From the Start screen, type disk, select Settings, and then select Free up disk space and help the computer run Disk Defragmenter on -screen instructions. Improving performance 65 A short time after the end of one of fragmented...
User Guide - Windows 8
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..., remove, connect, or disconnect any instructions that are displayed on the screen after it to reliable external power using the AC adapter. Follow the on your hard drive that has an .exe extension (for HP updates now. 3. If the update is more recent than your BIOS, make a note of the date, name, or other identifier. NOTE: If you can delete the downloaded file from your hard drive. Follow any device, cable...
..., remove, connect, or disconnect any instructions that are displayed on the screen after it to reliable external power using the AC adapter. Follow the on your hard drive that has an .exe extension (for HP updates now. 3. If the update is more recent than your BIOS, make a note of the date, name, or other identifier. NOTE: If you can delete the downloaded file from your hard drive. Follow any device, cable...
User Guide - Windows 8
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...can use the Factory Reset option of HP Recovery Manager to restore your system. Other applications included in HP Recovery Manager. Minimized Image Recovery installs only drivers and hardware-enabling applications. From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on page 86. ● If you have replaced the hard drive, you wish to remove the recovery partition to restore your computer using Windows Refresh. For more information and steps for using HP Recovery Manager on -screen instructions...
...can use the Factory Reset option of HP Recovery Manager to restore your system. Other applications included in HP Recovery Manager. Minimized Image Recovery installs only drivers and hardware-enabling applications. From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on page 86. ● If you have replaced the hard drive, you wish to remove the recovery partition to restore your computer using Windows Refresh. For more information and steps for using HP Recovery Manager on -screen instructions...
User Guide - Windows 8
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... bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release latch 16 battery temperature 49 Beats Audio 14, 26, 41 Beats Audio Control Panel 26 Beats Audio hot key 27 BIOS determining version 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
... bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release latch 16 battery temperature 49 Beats Audio 14, 26, 41 Beats Audio Control Panel 26 Beats Audio hot key 27 BIOS determining version 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
User Guide - Windows 8
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... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 24 wireless 11 low battery level 48 M maintenance Disk Cleanup 65 Disk Defragmenter 65 memory module inserting 67 removing 66 replacing 66 memory module compartment, identifying 16 memory module service door, removing 66 minimized image creating 86 minimized image recovery 87 mouse, external setting preferences 33 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 15, 41 O operating environment 90 optical disc inserting 59 removing 60 optical drive eject button...
... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 24 wireless 11 low battery level 48 M maintenance Disk Cleanup 65 Disk Defragmenter 65 memory module inserting 67 removing 66 replacing 66 memory module compartment, identifying 16 memory module service door, removing 66 minimized image creating 86 minimized image recovery 87 mouse, external setting preferences 33 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 15, 41 O operating environment 90 optical disc inserting 59 removing 60 optical drive eject button...
User Guide - Windows 8
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... (network) jack, identifying 7 rotating TouchPad gesture 36 S scrolling TouchPad gesture 35 security cable lock, installing 77 security cable slot, identifying 6 security, wireless 21 serial number 17 serial number, computer 17 service labels locating 17 setting password protection on wakeup 45 setup of WLAN 20 Setup Utility (BIOS) passwords 73 shipping the computer 70 shutdown 53 Sleep exiting 44 initiating 44 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 31 Disk Cleanup 65 Disk Defragmenter 65 software updates, installing 76 speakers, identifying 9, 25 storing a battery...
... (network) jack, identifying 7 rotating TouchPad gesture 36 S scrolling TouchPad gesture 35 security cable lock, installing 77 security cable slot, identifying 6 security, wireless 21 serial number 17 serial number, computer 17 service labels locating 17 setting password protection on wakeup 45 setup of WLAN 20 Setup Utility (BIOS) passwords 73 shipping the computer 70 shutdown 53 Sleep exiting 44 initiating 44 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 31 Disk Cleanup 65 Disk Defragmenter 65 software updates, installing 76 speakers, identifying 9, 25 storing a battery...