HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 4
... Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, perform a backup of Drive Failure Recommended Actions for End User to Take Document any important data! Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive...
... Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, perform a backup of Drive Failure Recommended Actions for End User to Take Document any important data! Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive...
User Guide - Windows 8
Page 9
...77 Downloading a BIOS update 78 Using System Diagnostics ...79 11 Backing up, restoring, and recovering ...80 Creating recovery media and backups 80 Creating HP Recovery media 81 Restore and recovery ...82 Using Windows Refresh for quick and easy recovery 83 Remove everything and reinstall Windows 83 ...Recovering using HP Recovery Manager 84 What you need to know 84 Using the HP Recovery partition to recover a minimized image (select models only) ...85 Using HP Recovery media to recover 85 Changing the computer boot order 85...
...77 Downloading a BIOS update 78 Using System Diagnostics ...79 11 Backing up, restoring, and recovering ...80 Creating recovery media and backups 80 Creating HP Recovery media 81 Restore and recovery ...82 Using Windows Refresh for quick and easy recovery 83 Remove everything and reinstall Windows 83 ...Recovering using HP Recovery Manager 84 What you need to know 84 Using the HP Recovery partition to recover a minimized image (select models only) ...85 Using HP Recovery media to recover 85 Changing the computer boot order 85...
User Guide - Windows 8
Page 58
...safety issues, use battery power when the computer is connected to AC external power with the computer, a replacement AC adapter provided by an HP warranty, instructions include a warranty ID. The computer does not use only the AC adapter provided with an approved AC adapter or an ...to a disc (select models only) ● When running Disk Defragmenter on computers with internal hard drives ● When performing a backup or recovery When you to the HP website for proper battery disposal. do not dispose of fire or burns, do not short external contacts; do not disassemble, crush, ...
...safety issues, use battery power when the computer is connected to AC external power with the computer, a replacement AC adapter provided by an HP warranty, instructions include a warranty ID. The computer does not use only the AC adapter provided with an approved AC adapter or an ...to a disc (select models only) ● When running Disk Defragmenter on computers with internal hard drives ● When performing a backup or recovery When you to the HP website for proper battery disposal. do not dispose of fire or burns, do not short external contacts; do not disassemble, crush, ...
User Guide - Windows 8
Page 80
... suitable protective packaging and label the package "FRAGILE." ● If the computer has a wireless device installed, the use of your information. Keep the backup separate from the computer. ◦ Turn off, and then disconnect all external devices. ◦ Shut down the computer. ● Take along... a backup of these suggestions: ◦ Check the computer-related customs regulations for each country or region on your itinerary. ◦ Check the power ...
... suitable protective packaging and label the package "FRAGILE." ● If the computer has a wireless device installed, the use of your information. Keep the backup separate from the computer. ◦ Turn off, and then disconnect all external devices. ◦ Shut down the computer. ● Take along... a backup of these suggestions: ◦ Check the computer-related customs regulations for each country or region on your itinerary. ◦ Check the power ...
User Guide - Windows 8
Page 90
...9679; Creating recovery media and backups ● Restoring and recovering your computer to a proper working state or even back to help you safeguard your most recent backup. 1. This chapter provides information about the tools provided, see Help and Support. HP Recovery media you create will help... you return your system NOTE: This guide describes an overview of the HP Recovery partition on the computer. The backup can be used to . This step creates a backup of backing up, restoring and recovering options. Then it if you successfully set up ,...
...9679; Creating recovery media and backups ● Restoring and recovering your computer to a proper working state or even back to help you safeguard your most recent backup. 1. This chapter provides information about the tools provided, see Help and Support. HP Recovery media you create will help... you return your system NOTE: This guide describes an overview of the HP Recovery partition on the computer. The backup can be used to . This step creates a backup of backing up, restoring and recovering options. Then it if you successfully set up ,...
User Guide - Windows 8
Page 91
... be required. ● To create recovery discs, your computer from the hard drive and they are accidentally deleted from the HP website. As you can be connected to recover using File History. Do not use an external optical drive (purchased separately) to...security scanning, or system diagnostics). they can no longer be restored from libraries, desktop, contacts, and favorites. Creating recovery media and backups 81 Restoring files is connected to perform system recovery if the hard drive becomes corrupted. A system restore point contains information that the ...
... be required. ● To create recovery discs, your computer from the hard drive and they are accidentally deleted from the HP website. As you can be connected to recover using File History. Do not use an external optical drive (purchased separately) to...security scanning, or system diagnostics). they can no longer be restored from libraries, desktop, contacts, and favorites. Creating recovery media and backups 81 Restoring files is connected to perform system recovery if the hard drive becomes corrupted. A system restore point contains information that the ...
User Guide - Windows 8
Page 92
... reinstall Windows. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Minimized Image Recovery installs only drivers and hardware-enabling applications. HP Recovery Manager will be available for using HP Recovery Manager on your computer or were purchased from the backups you can choose to restore to a previous point, automatically created...
... reinstall Windows. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Minimized Image Recovery installs only drivers and hardware-enabling applications. HP Recovery Manager will be available for using HP Recovery Manager on your computer or were purchased from the backups you can choose to restore to a previous point, automatically created...
User Guide - Windows 8
Page 93
...traditional applications that you have replaced the hard drive, you can initiate this option by using Refresh. IMPORTANT: This option does not provide backups of HP Recovery media to restore the factory image to reinstall. Restore and recovery 83 For more information. NOTE: During Refresh, a list of ... reveal the charms. 2. You can use the Factory Reset option of your permission or password when using the f11 key or from the HP Recovery media. IMPORTANT: Refresh removes any personal information you wish to you. This option removes all personal data, apps, and settings from...
...traditional applications that you have replaced the hard drive, you can initiate this option by using Refresh. IMPORTANT: This option does not provide backups of HP Recovery media to restore the factory image to reinstall. Restore and recovery 83 For more information. NOTE: During Refresh, a list of ... reveal the charms. 2. You can use the Factory Reset option of your permission or password when using the f11 key or from the HP Recovery media. IMPORTANT: Refresh removes any personal information you wish to you. This option removes all personal data, apps, and settings from...
User Guide - Windows 8
Page 95
... the hard drive is still working properly. 1. See Changing the computer boot order on -screen instructions. Insert the HP Recovery media you press the power button. 2. IMPORTANT: HP Recovery Manager does not automatically provide backups of your computer, and then restart the computer. You can change the selection for boot options. 4. To start...
... the hard drive is still working properly. 1. See Changing the computer boot order on -screen instructions. Insert the HP Recovery media you press the power button. 2. IMPORTANT: HP Recovery Manager does not automatically provide backups of your computer, and then restart the computer. You can change the selection for boot options. 4. To start...
User Guide - Windows 8
Page 100
...Audio Control Panel 25 BIOS determining version 77 downloading an update 78 updating 77 Bluetooth device 17 label 16 Bluetooth device 20 boot order changing HP Recovery Manager 85 bottom 16 buttons left TouchPad 9 optical drive eject 5 power 12 right TouchPad 9 B backing up personal files 81 ...backing up software and information 75 backups 80 bass settings hot key 42 battery discharging 46 disposing 48 low battery levels 47 replacing 48 storing 47 battery information, finding 46 C cables...
...Audio Control Panel 25 BIOS determining version 77 downloading an update 78 updating 77 Bluetooth device 17 label 16 Bluetooth device 20 boot order changing HP Recovery Manager 85 bottom 16 buttons left TouchPad 9 optical drive eject 5 power 12 right TouchPad 9 B backing up personal files 81 ...backing up software and information 75 backups 80 bass settings hot key 42 battery discharging 46 disposing 48 low battery levels 47 replacing 48 storing 47 battery information, finding 46 C cables...
User Guide - Windows 8
Page 102
... Manager 84 media 85 starting 85 supported discs 81 system 84 USB flash drive 85 using HP Recovery media 82 recovery media creating 81 creating using HP Recovery Manager 82 recovery partition 85 removing 86 recycle computer 82, 83 refresh 83 computer 82 regulatory information regulatory label 16 ... external AC power 48 using passwords 71 V vents, identifying 6, 14 video 27 W webcam identifying 22 using 24 webcam light, identifying 8, 22 Windows backup 81 File History 81, 82 Refresh 82, 83 reinstall 82, 83 remove everything and reinstall option 83 reset 83 restoring files 82 system restore point...
... Manager 84 media 85 starting 85 supported discs 81 system 84 USB flash drive 85 using HP Recovery media 82 recovery media creating 81 creating using HP Recovery Manager 82 recovery partition 85 removing 86 recycle computer 82, 83 refresh 83 computer 82 regulatory information regulatory label 16 ... external AC power 48 using passwords 71 V vents, identifying 6, 14 video 27 W webcam identifying 22 using 24 webcam light, identifying 8, 22 Windows backup 81 File History 81, 82 Refresh 82, 83 reinstall 82, 83 remove everything and reinstall option 83 reset 83 restoring files 82 system restore point...
Start Here
Page 3
... connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery tools 6 4 Specifications update ...7 Input power ...7 5 More...
... connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery tools 6 4 Specifications update ...7 Input power ...7 5 More...
Start Here
Page 5
These new features include the following: ● Start button and Start menu ● Easier shutdown process ● Enhanced search options ● Enhanced snap multi-tasking capability ● Optional setting to go to the desktop upon sign-in ● Backup and recovery information ● Additional operating specifications 1 1 See what's new This guide describes new Windows® features, which may update some of the information provided with your computer.
These new features include the following: ● Start button and Start menu ● Easier shutdown process ● Enhanced search options ● Enhanced snap multi-tasking capability ● Optional setting to go to the desktop upon sign-in ● Backup and recovery information ● Additional operating specifications 1 1 See what's new This guide describes new Windows® features, which may update some of the information provided with your computer.
Start Here
Page 10
... path to check for your system does not support this feature. NOTE: If the HP Software Setup app does not appear, your computer. 2. 3 Backup, restore, and recovery updates The following backup, restore, and recovery procedures replace the procedures provided in the Search field, and then... follow the information provided. For additional backup information, type backup in the Search field. Checking for accessing HP Software Setup have changed . To check for the presence of the HP Recovery partition or Windows partition before performing system recovery tasks, the...
... path to check for your system does not support this feature. NOTE: If the HP Software Setup app does not appear, your computer. 2. 3 Backup, restore, and recovery updates The following backup, restore, and recovery procedures replace the procedures provided in the Search field, and then... follow the information provided. For additional backup information, type backup in the Search field. Checking for accessing HP Software Setup have changed . To check for the presence of the HP Recovery partition or Windows partition before performing system recovery tasks, the...
HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Maintenance and Service Guide
Page 9
... to a previous system restore point 97 Restoring specific files ...97 Restoring specific files using Windows Backup and Restore 97 Recovering the original system using HP Recovery Manager 97 What you need to know 97 Recovering using HP Recovery partition (select models only 98 Recovering using the recovery media 98 Changing the computer boot...
... to a previous system restore point 97 Restoring specific files ...97 Restoring specific files using Windows Backup and Restore 97 Recovering the original system using HP Recovery Manager 97 What you need to know 97 Recovering using HP Recovery partition (select models only 98 Recovering using the recovery media 98 Changing the computer boot...
HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Maintenance and Service Guide
Page 104
... should create recovery discs or a recovery flash drive using HP Recovery Manager. Use DVD-R, DVD+R, DVD-R DL, DVD+R DL discs or a flash drive. As you add photos, video, music, and other personal files, create a backup of recovery media can be required. Do not interrupt the... creation process. ● Store the recovery media in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the...
... should create recovery discs or a recovery flash drive using HP Recovery Manager. Use DVD-R, DVD+R, DVD-R DL, DVD+R DL discs or a flash drive. As you add photos, video, music, and other personal files, create a backup of recovery media can be required. Do not interrupt the... creation process. ● Store the recovery media in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the...
HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Maintenance and Service Guide
Page 105
... a virus or the system stops working properly. For example, if you download a photo from the list. For more information about using HP Recovery Manager on page 97. Select Recovery Manager from a digital camera and then restore the computer to restore, see Help and Support. Follow... You should create system restore points: ◦ Before you restore to recover your computer to the state it does affect software you should create backups on -screen instructions. In the left pane, click System Protection. 3. How completely you are able to a restore point and then change software...
... a virus or the system stops working properly. For example, if you download a photo from the list. For more information about using HP Recovery Manager on page 97. Select Recovery Manager from a digital camera and then restore the computer to restore, see Help and Support. Follow... You should create system restore points: ◦ Before you restore to recover your computer to the state it does affect software you should create backups on -screen instructions. In the left pane, click System Protection. 3. How completely you are able to a restore point and then change software...
HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Maintenance and Service Guide
Page 106
...prt sc. The screen image is repaired or restored. ◦ On a regular schedule to be sure you have to re-enter your backup storage device before inserting them into the optical drive. ● Store personal files in the Documents, Music, Pictures, and Videos libraries,...drive, a network drive, or discs. ● Connect the computer to AC power during backups. ● Allow enough time for the backup. Tips for a successful backup ● Number backup discs before you to back up files using Windows Backup and Restore. You may take more information. 96 Chapter 9 Windows 7 - To back ...
...prt sc. The screen image is repaired or restored. ◦ On a regular schedule to be sure you have to re-enter your backup storage device before inserting them into the optical drive. ● Store personal files in the Documents, Music, Pictures, and Videos libraries,...drive, a network drive, or discs. ● Connect the computer to AC power during backups. ● Allow enough time for the backup. Tips for a successful backup ● Number backup discs before you to back up files using Windows Backup and Restore. You may take more information. 96 Chapter 9 Windows 7 - To back ...
HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Maintenance and Service Guide
Page 107
...system recovery should be used as installing software, running correctly: 1. Restoring specific files using Windows Backup and Restore Windows allows you to restore files that were backed up before using HP Recovery Manager to recover your system. ● A system recovery must either download the software ... 1. Recovering the original system using Windows Backup and Restore on page 97), try them before . Usually uninstalling the software fixes the problems. If uninstalling does not fix the problems, you need to know ● HP Recovery Manager recovers only software that you have...
...system recovery should be used as installing software, running correctly: 1. Restoring specific files using Windows Backup and Restore Windows allows you to restore files that were backed up before using HP Recovery Manager to recover your system. ● A system recovery must either download the software ... 1. Recovering the original system using Windows Backup and Restore on page 97), try them before . Usually uninstalling the software fixes the problems. If uninstalling does not fix the problems, you need to know ● HP Recovery Manager recovers only software that you have...
HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Maintenance and Service Guide
Page 113
... keys identifying 7 antenna removal 67 spare part number 22, 67 Antenna Kit, spare part number 22, 67 audio, product description 3 audio-out (headphone) jacks 11 B backups 94 base enclosure removal 55 spare part numbers 20, 26, 30, 55 battery removal 39 spare part number 21 spare part numbers 39 battery release...
... keys identifying 7 antenna removal 67 spare part number 22, 67 Antenna Kit, spare part number 22, 67 audio, product description 3 audio-out (headphone) jacks 11 B backups 94 base enclosure removal 55 spare part numbers 20, 26, 30, 55 battery removal 39 spare part number 21 spare part numbers 39 battery release...