Troubleshooting and Maintenance Guide
Page 2
.... The BIOS menu is equal to 1,048,576 bytes, and one partition on the PC. 2. Note about one gigabyte is displayed. Hewlett-Packard Company P.O. Use of this document is as advertised. The information in the U.S. The storage capacity of the hard disk drive is subject to take full advantage of memory For computers with the Microsoft® Windows® operating system...
.... The BIOS menu is equal to 1,048,576 bytes, and one partition on the PC. 2. Note about one gigabyte is displayed. Hewlett-Packard Company P.O. Use of this document is as advertised. The information in the U.S. The storage capacity of the hard disk drive is subject to take full advantage of memory For computers with the Microsoft® Windows® operating system...
Troubleshooting and Maintenance Guide
Page 6
... screen, and then select Restart. Or, press and hold the Power button on the computer for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to a backup hard disk drive. 4. disk drive error. 1. If Windows opens, immediately back up Windows. If the display (monitor) is not, contact Support. Computer does not start . Select the Power icon in , and turn off the computer, and then press the Power button to be properly connected...
... screen, and then select Restart. Or, press and hold the Power button on the computer for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to a backup hard disk drive. 4. disk drive error. 1. If Windows opens, immediately back up Windows. If the display (monitor) is not, contact Support. Computer does not start . Select the Power icon in , and turn off the computer, and then press the Power button to be properly connected...
Troubleshooting and Maintenance Guide
Page 7
... Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is not detected. see Keeping the computer free of dust, dirt, and heat on the screen are Adjust the monitor resolution setting in an exceedingly hot environment. Press the Power button to turn off . Keyboard and mouse (with cable) does not work or is not lit. Reconnect the power plug...
... Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is not detected. see Keeping the computer free of dust, dirt, and heat on the screen are Adjust the monitor resolution setting in an exceedingly hot environment. Press the Power button to turn off . Keyboard and mouse (with cable) does not work or is not lit. Reconnect the power plug...
Troubleshooting and Maintenance Guide
Page 8
... interference from a USB connector on the computer, and then reconnect it . ● Replace the batteries in the selected program (Ctrl+S is established, continue by using the following illustrations are using the arrow keys on the number keypad. After saving changes in all -programs). 3. Click the left mouse button to reactivate it . IMPORTANT: During these steps, place the wireless keyboard and wireless mouse on the same...
... interference from a USB connector on the computer, and then reconnect it . ● Replace the batteries in the selected program (Ctrl+S is established, continue by using the following illustrations are using the arrow keys on the number keypad. After saving changes in all -programs). 3. Click the left mouse button to reactivate it . IMPORTANT: During these steps, place the wireless keyboard and wireless mouse on the same...
Troubleshooting and Maintenance Guide
Page 9
... (or speaker system). To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Under Network and Internet, select Connect to a local area network (LAN). If your Internet connection type. Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; Your computer might damage the network adapter. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. From the Start screen, type control panel, select Control Panel, select Network and...
... (or speaker system). To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Under Network and Internet, select Connect to a local area network (LAN). If your Internet connection type. Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; Your computer might damage the network adapter. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. From the Start screen, type control panel, select Control Panel, select Network and...
Troubleshooting and Maintenance Guide
Page 10
... the hard disk drive, and then reinstall the operating system, programs, and drivers. To update a driver, select Update Driver, and then follow the on page 8) - Restores the software (if it on your computer, use the System Recovery program. From the Start screen, type device manager, and then select Device Manager. 2. Select the Driver tab. 5. If you have a problem that might not be due to software that was installed on again. This erases all open programs...
... the hard disk drive, and then reinstall the operating system, programs, and drivers. To update a driver, select Update Driver, and then follow the on page 8) - Restores the software (if it on your computer, use the System Recovery program. From the Start screen, type device manager, and then select Device Manager. 2. Select the Driver tab. 5. If you have a problem that might not be due to software that was installed on again. This erases all open programs...
Troubleshooting and Maintenance Guide
Page 11
... to remove, and then select Uninstall. NOTE: Do not use the HP Recovery Manager program to continue. 2. Check to reinstall a program in the computer box. To uninstall a program: 1. Software troubleshooting 7 To check the list of installable programs or to be available on CDs or DVDs included in the HP Recovery Manager: 1. Select the program you can reinstall it is there. From the Start screen, type control panel, and...
... to remove, and then select Uninstall. NOTE: Do not use the HP Recovery Manager program to continue. 2. Check to reinstall a program in the computer box. To uninstall a program: 1. Software troubleshooting 7 To check the list of installable programs or to be available on CDs or DVDs included in the HP Recovery Manager: 1. Select the program you can reinstall it is there. From the Start screen, type control panel, and...
Troubleshooting and Maintenance Guide
Page 12
... hard disk drive. NOTE: Always use these steps to a removable disc or USB flash drive. Through recovery media that cannot be used for data storage. ● Recovery Media - Back up any software programs you must choose one of the original factory-shipped software. Some features might not be available on page 8 NOTE: The recovery image uses a portion of Microsoft Windows. Disconnect all data and programs you created or installed. Run System Recovery from the Windows Start screen...
... hard disk drive. NOTE: Always use these steps to a removable disc or USB flash drive. Through recovery media that cannot be used for data storage. ● Recovery Media - Back up any software programs you must choose one of the original factory-shipped software. Some features might not be available on page 8 NOTE: The recovery image uses a portion of Microsoft Windows. Disconnect all data and programs you created or installed. Run System Recovery from the Windows Start screen...
Troubleshooting and Maintenance Guide
Page 13
... your keyboard until the computer turns off . 4. Follow the on -screen instructions. 4. From the Start screen, type recovery, and then select HP Recovery Manager. Select Windows Recovery Environment. 6. Turn off the computer, reconnect all data and programs you see Creating recovery media on the screen. 5. Press the Power button to a removable disc or USB flash drive. As soon as you created or installed. When the recovery is working , follow these steps to continue. 5. To perform a system recovery using discs, insert...
... your keyboard until the computer turns off . 4. Follow the on -screen instructions. 4. From the Start screen, type recovery, and then select HP Recovery Manager. Select Windows Recovery Environment. 6. Turn off the computer, reconnect all data and programs you see Creating recovery media on the screen. 5. Press the Power button to a removable disc or USB flash drive. As soon as you created or installed. When the recovery is working , follow these steps to continue. 5. To perform a system recovery using discs, insert...
Troubleshooting and Maintenance Guide
Page 14
... the specific number of recovery discs. From the Start screen, type recovery, and then select HP Recovery Manager. 5. Skip to continue. 10 Chapter 3 System recovery Choosing recovery media ● To create recovery discs, your computer must use high-quality discs to create your hard disk drive. Create recovery media from the disc. If prompted, click Yes to allow the program to step 7. 6. Use the arrow keys to select the USB device and press Enter to turn on -screen instructions. Press the Power button to boot...
... the specific number of recovery discs. From the Start screen, type recovery, and then select HP Recovery Manager. 5. Skip to continue. 10 Chapter 3 System recovery Choosing recovery media ● To create recovery discs, your computer must use high-quality discs to create your hard disk drive. Create recovery media from the disc. If prompted, click Yes to allow the program to step 7. 6. Use the arrow keys to select the USB device and press Enter to turn on -screen instructions. Press the Power button to boot...
Troubleshooting and Maintenance Guide
Page 15
... list of media. From the Start screen, type recovery, and then select HP Recovery Manager. The program lets you know how much storage is grayed out on the screen. Click Next. Insert the USB flash drive into a USB port on it is required to run system recovery. Select Recovery Media Creation, select Create recovery media with a USB flash drive, and then select Next. 5. NOTE: Recovery Media Creation formats the flash drive and deletes all open programs. 2. NOTE: Do not use media cards...
... list of media. From the Start screen, type recovery, and then select HP Recovery Manager. The program lets you know how much storage is grayed out on the screen. Click Next. Insert the USB flash drive into a USB port on it is required to run system recovery. Select Recovery Media Creation, select Create recovery media with a USB flash drive, and then select Next. 5. NOTE: Recovery Media Creation formats the flash drive and deletes all open programs. 2. NOTE: Do not use media cards...
Troubleshooting and Maintenance Guide
Page 16
... on your Windows operating system installation clean, restoring it to the original configuration when you no longer need and uninstall them. Software updates Use Windows Update to clean the computer and monitor: 12 Chapter 4 Maintenance Use System Recovery to wipe your computer to create (or "burn") backup discs of important information, including personal files, e-mail messages, and website bookmarks. Make a backup of your hardware and new versions of important...
... on your Windows operating system installation clean, restoring it to the original configuration when you no longer need and uninstall them. Software updates Use Windows Update to clean the computer and monitor: 12 Chapter 4 Maintenance Use System Recovery to wipe your computer to create (or "burn") backup discs of important information, including personal files, e-mail messages, and website bookmarks. Make a backup of your hardware and new versions of important...
Troubleshooting and Maintenance Guide
Page 17
... power to dust the computer case and the monitor case. Wipe the body of electric shock.) 1. After the roller ball and rollers are completely dry, replace the ball and ball-cover ring. For more thorough cleaning, use isopropyl (rubbing) alcohol and a lint-free cloth. NOTE: To remove sticker residue or a spill on the keyboard keys and along the grooves. 2. From the Start screen...
... power to dust the computer case and the monitor case. Wipe the body of electric shock.) 1. After the roller ball and rollers are completely dry, replace the ball and ball-cover ring. For more thorough cleaning, use isopropyl (rubbing) alcohol and a lint-free cloth. NOTE: To remove sticker residue or a spill on the keyboard keys and along the grooves. 2. From the Start screen...
Regulatory, Safety and Environmental Notices User Guide
Page 7
... warning notice 26 Norway and Sweden: Cable grounding notice for products with a TV tuner 26 4 Safety notices for desktops, thin clients and personal workstations 27 Important safety information ...27 Installation conditions ...27 Battery replacement notice ...28 Headset and earphone volume level notice 28 Laser safety ...29 Power supply and power cord set requirements 29 Power supply class I grounding requirements 29 Brazil...
... warning notice 26 Norway and Sweden: Cable grounding notice for products with a TV tuner 26 4 Safety notices for desktops, thin clients and personal workstations 27 Important safety information ...27 Installation conditions ...27 Battery replacement notice ...28 Headset and earphone volume level notice 28 Laser safety ...29 Power supply and power cord set requirements 29 Power supply class I grounding requirements 29 Brazil...
Regulatory, Safety and Environmental Notices User Guide
Page 27
... avoid the possibility of this product, refer to its operation in such a manner that are shipped with a wireless LAN device. These radar stations can cause interference with the Australian and New Zealand Standards. In normal use , due to the part, series, or model number found on the product. Products with wireless LAN devices This product may be equipped with this product to be...
... avoid the possibility of this product, refer to its operation in such a manner that are shipped with a wireless LAN device. These radar stations can cause interference with the Australian and New Zealand Standards. In normal use , due to the part, series, or model number found on the product. Products with wireless LAN devices This product may be equipped with this product to be...
Regulatory, Safety and Environmental Notices User Guide
Page 35
... easily accessible at http://www.hp.com/ergo and on the Documentation CD that is included with the product. Installation conditions See installation instructions before installing or removing your computer and void any service procedures. To reduce the risk of electrical shock. Always disconnect the modem cord from the telephone network, plug your computer has a grounded plug. 4 Safety notices for computer users...
... easily accessible at http://www.hp.com/ergo and on the Documentation CD that is included with the product. Installation conditions See installation instructions before installing or removing your computer and void any service procedures. To reduce the risk of electrical shock. Always disconnect the modem cord from the telephone network, plug your computer has a grounded plug. 4 Safety notices for computer users...
Regulatory, Safety and Environmental Notices User Guide
Page 37
... authorized replacement. Finland Laite on some products have external power switches. There are classified as Class 1 Laser Products in accordance with the standard IEC/EN 60825-1 and comply with its requirements. Only use the power cord supplied with those specified herein or in hazardous radiation exposure. These contain lasers and are no user-serviceable components inside. • Do not operate controls, make adjustments...
... authorized replacement. Finland Laite on some products have external power switches. There are classified as Class 1 Laser Products in accordance with the standard IEC/EN 60825-1 and comply with its requirements. Only use the power cord supplied with those specified herein or in hazardous radiation exposure. These contain lasers and are no user-serviceable components inside. • Do not operate controls, make adjustments...
Regulatory, Safety and Environmental Notices User Guide
Page 39
... proper electrical grounding of the mast and supporting structure, grounding of the lead-in wire to an antenna-discharge unit, size of grounding conductors, location of antenna-discharge unit, connection to section 820.93 of time, unplug the product from lightning and power line surges. Lightning Protection For added protection of any product during a lightning storm...
... proper electrical grounding of the mast and supporting structure, grounding of the lead-in wire to an antenna-discharge unit, size of grounding conductors, location of antenna-discharge unit, connection to section 820.93 of time, unplug the product from lightning and power line surges. Lightning Protection For added protection of any product during a lightning storm...
Regulatory, Safety and Environmental Notices User Guide
Page 47
... their Content As required by China's Management Methods for Controlling Pollution by Electronic Information Products Part Name Battery Cables Camera Chassis/Other Flash memory card reader Floppy disk drive Hard disk drive Headphones I/O PCAs Keyboard Liquid crystal display (LCD) panel Media (CD/DVD/floppy) Memory Motherboard, processor, heat sinks Mouse Optical disk drive Optional docking device Power adapter Power supply Remote control Smart card/Java™ card reader Speakers, external TV tuner USB flash memory drive Lead (Pb) X X X X X X X X X X X O X X X X X X X X X X X X Toxic and...
... their Content As required by China's Management Methods for Controlling Pollution by Electronic Information Products Part Name Battery Cables Camera Chassis/Other Flash memory card reader Floppy disk drive Hard disk drive Headphones I/O PCAs Keyboard Liquid crystal display (LCD) panel Media (CD/DVD/floppy) Memory Motherboard, processor, heat sinks Mouse Optical disk drive Optional docking device Power adapter Power supply Remote control Smart card/Java™ card reader Speakers, external TV tuner USB flash memory drive Lead (Pb) X X X X X X X X X X X O X X X X X X X X X X X X Toxic and...
Regulatory, Safety and Environmental Notices User Guide
Page 52
... necessary to restore the operating system, you must also reset the ENERGY STAR settings (if applicable) after a period of this energy efficiency is by the EPA to verify the factory default power settings for your desktop or workstation, select Start > Control Panel, and then type Power Options in homes, offices, and factories. For Windows 7, to promote energy efficiency and reduce air pollution through user interaction with an external monitor that...
... necessary to restore the operating system, you must also reset the ENERGY STAR settings (if applicable) after a period of this energy efficiency is by the EPA to verify the factory default power settings for your desktop or workstation, select Start > Control Panel, and then type Power Options in homes, offices, and factories. For Windows 7, to promote energy efficiency and reduce air pollution through user interaction with an external monitor that...