HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Storage Manager Driver provides support for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to the Intel Matrix Storage Manager driver are configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Updates to...
... Storage Manager Driver provides support for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to the Intel Matrix Storage Manager driver are configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Updates to...
User Guide
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... Locating software ...4 Right side ...5 Left side ...6 Display ...7 Top ...9 TouchPad ...9 Lights ...10 Buttons and speakers ...11 Keys ...12 Bottom ...13 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 16 Using a WLAN ...16 Using an Internet service provider 16 Setting up a WLAN 16 Configuring a wireless router 17 Protecting your WLAN 17 Connecting to a WLAN 17 Using HP Mobile Broadband (select models only 18 Inserting and removing a SIM 18 Using Bluetooth...
... Locating software ...4 Right side ...5 Left side ...6 Display ...7 Top ...9 TouchPad ...9 Lights ...10 Buttons and speakers ...11 Keys ...12 Bottom ...13 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 16 Using a WLAN ...16 Using an Internet service provider 16 Setting up a WLAN 16 Configuring a wireless router 17 Protecting your WLAN 17 Connecting to a WLAN 17 Using HP Mobile Broadband (select models only 18 Inserting and removing a SIM 18 Using Bluetooth...
User Guide
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... 43 Resolving a low battery level when the computer cannot exit Hibernation ....... 43 Running on external AC power ...44 Troubleshooting power problems 44 HP CoolSense (select models only 45 Refreshing your software content with Intel Smart Connect Technology (select models only 45 Shutting down (turning off) the computer 45 7 Managing and sharing information ...47 Using a USB device ...47 Connecting a USB device 47 Removing a USB device ...48 Connecting a powered USB device 48 Inserting and removing a digital storage card 49 8 Maintaining...
... 43 Resolving a low battery level when the computer cannot exit Hibernation ....... 43 Running on external AC power ...44 Troubleshooting power problems 44 HP CoolSense (select models only 45 Refreshing your software content with Intel Smart Connect Technology (select models only 45 Shutting down (turning off) the computer 45 7 Managing and sharing information ...47 Using a USB device ...47 Connecting a USB device 47 Removing a USB device ...48 Connecting a powered USB device 48 Inserting and removing a digital storage card 49 8 Maintaining...
User Guide
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... 56 Installing HP and third-party software updates 57 Securing your wireless network ...57 Backing up your software applications and information 57 Using an optional security cable lock 57 10 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 59 Starting Setup Utility (BIOS) ...59 Updating the BIOS ...59 Determining the BIOS version 59 Downloading a BIOS update 60 Using HP PC Hardware Diagnostics (UEFI) (select models only 60 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 61 11 Backing up, restoring, and recovering ...62 Creating recovery media and backups...
... 56 Installing HP and third-party software updates 57 Securing your wireless network ...57 Backing up your software applications and information 57 Using an optional security cable lock 57 10 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 59 Starting Setup Utility (BIOS) ...59 Updating the BIOS ...59 Determining the BIOS version 59 Downloading a BIOS update 60 Using HP PC Hardware Diagnostics (UEFI) (select models only 60 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 61 11 Backing up, restoring, and recovering ...62 Creating recovery media and backups...
User Guide
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.... 3 Connecting to a network Your computer can travel with a wireless router or a wireless access point. ● HP Mobile Broadband Module (select models only)-A wireless wide area network (WWAN) device that world. In a WLAN, the mobile wireless device in this chapter as computers, phones, printers, headsets, speakers, and cameras. The wireless light indicates the overall power state of your computer and a wired or wireless network connection. Using the wireless controls You can control the wireless devices in Help and Support...
.... 3 Connecting to a network Your computer can travel with a wireless router or a wireless access point. ● HP Mobile Broadband Module (select models only)-A wireless wide area network (WWAN) device that world. In a WLAN, the mobile wireless device in this chapter as computers, phones, printers, headsets, speakers, and cameras. The wireless light indicates the overall power state of your computer and a wired or wireless network connection. Using the wireless controls You can control the wireless devices in Help and Support...
User Guide
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... set up a connection or network, connect to a network, manage wireless networks, and diagnose and repair network problems. To use for Internet access. Setting up a WLAN To set up a WLAN and connect to the Internet, you need the following equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from the Start screen, type h, and then select Help and Support. Using operating system controls The Network and Sharing Center allows you to set up the modem, install a network cable to connect your wireless...
... set up a connection or network, connect to a network, manage wireless networks, and diagnose and repair network problems. To use for Internet access. Setting up a WLAN To set up a WLAN and connect to the Internet, you need the following equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from the Start screen, type h, and then select Help and Support. Using operating system controls The Network and Sharing Center allows you to set up the modem, install a network cable to connect your wireless...
User Guide
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... pointer on a external mouse. Under Devices and Printers, select Mouse. NOTE: TouchPad gestures are not supported in addition to one of each gesture: 1. NOTE: An external USB mouse (purchased separately) can customize the touch gestures by changing settings, button configurations, click speed, and pointer options. Review the Windows 8 Basics guide included with simple finger movements. To view a demonstration of the USB ports on common tasks using the TouchPad, touch screen, or the keyboard. Select Synaptics...
... pointer on a external mouse. Under Devices and Printers, select Mouse. NOTE: TouchPad gestures are not supported in addition to one of each gesture: 1. NOTE: An external USB mouse (purchased separately) can customize the touch gestures by changing settings, button configurations, click speed, and pointer options. Review the Windows 8 Basics guide included with simple finger movements. To view a demonstration of the USB ports on common tasks using the TouchPad, touch screen, or the keyboard. Select Synaptics...
User Guide
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... system. Icon Key Description f1 Opens Help and Support, which provides tutorials, information about the Windows operating system and your computer, answers to questions, and updates to your keyboard may have disabled the action key feature, you must press the fn key in Setup Utility. f6 Mutes or restores speaker sound. f4 Switches the screen image between display devices connected to the Start screen from operating properly. See Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI...
... system. Icon Key Description f1 Opens Help and Support, which provides tutorials, information about the Windows operating system and your computer, answers to questions, and updates to your keyboard may have disabled the action key feature, you must press the fn key in Setup Utility. f6 Mutes or restores speaker sound. f4 Switches the screen image between display devices connected to the Start screen from operating properly. See Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI...
User Guide
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... -screen instructions. If you would not be getting the most recent gaming software. NOTE: When cleaning the cover of your computer. To run more efficiently. Connect the computer to your equipment. From the Start screen, type d, and then type disk in removing dirt and debris. Updates can permanently damage the surface of HP programs and drivers. Go to http://www.hp.com/support to free up disk space...
... -screen instructions. If you would not be getting the most recent gaming software. NOTE: When cleaning the cover of your computer. To run more efficiently. Connect the computer to your equipment. From the Start screen, type d, and then type disk in removing dirt and debris. Updates can permanently damage the surface of HP programs and drivers. Go to http://www.hp.com/support to free up disk space...
User Guide
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... network administrator before installing any software updates, especially system BIOS updates. If the update is more recent than your hard drive. The hard drive designation is running on battery power, docked in an optional docking device, or connected to your BIOS, make a note of the path to the location on -screen instructions. The tool runs outside 60 Chapter 10 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Do not shut down the computer or initiate Sleep...
... network administrator before installing any software updates, especially system BIOS updates. If the update is more recent than your hard drive. The hard drive designation is running on battery power, docked in an optional docking device, or connected to your BIOS, make a note of the path to the location on -screen instructions. The tool runs outside 60 Chapter 10 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Do not shut down the computer or initiate Sleep...
User Guide
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... to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. From the Start screen, type h, and then select Help and Support. ● If you want to reset your computer using HP Recovery Manager on page 65. ● If you want a quick and easy way to recover the system without the requirements of expertise: ● If you need to correct a problem with a preinstalled application or driver, use Windows File History to restore your...
... to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. From the Start screen, type h, and then select Help and Support. ● If you want to reset your computer using HP Recovery Manager on page 65. ● If you want a quick and easy way to recover the system without the requirements of expertise: ● If you need to correct a problem with a preinstalled application or driver, use Windows File History to restore your...
User Guide
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... a USB port on -screen instructions. IMPORTANT: Removing the HP Recovery partition means you created into an optional external optical drive, and then restart the computer. - Insert the HP Recovery USB flash drive you can change the computer boot order, which is restarting, and then press f9 for recovery. Press and hold esc while the computer is the order of devices listed in HP Recovery Manager, change the computer boot order. Removing the HP Recovery partition HP Recovery Manager software allows you can no longer use HP Recovery media to ensure you created into...
... a USB port on -screen instructions. IMPORTANT: Removing the HP Recovery partition means you created into an optional external optical drive, and then restart the computer. - Insert the HP Recovery USB flash drive you can change the computer boot order, which is restarting, and then press f9 for recovery. Press and hold esc while the computer is the order of devices listed in HP Recovery Manager, change the computer boot order. Removing the HP Recovery partition HP Recovery Manager software allows you can no longer use HP Recovery media to ensure you created into...
User Guide
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... DriveGuard 50 hard drive light 7 HDMI configuring audio 25 HDMI port, connecting 24 HDMI port, identifying 6, 22 headphones, connecting 23 Hibernation exiting 41 initiated during critical battery level 43 initiating 41 high-definition devices, connecting 24, 26 hot keys bass settings 39 description 38 reveal system information 39 using 38 HP 3D DriveGuard 50 HP and third-party software updates, installing 57 HP Mobile Broadband, disabled 18 HP Recovery Manager 66 correcting boot problems 67 starting 66 HP Recovery media creating 63 recovery 67 HP Recovery partition 66 recovery 66 removing 67...
... DriveGuard 50 hard drive light 7 HDMI configuring audio 25 HDMI port, connecting 24 HDMI port, identifying 6, 22 headphones, connecting 23 Hibernation exiting 41 initiated during critical battery level 43 initiating 41 high-definition devices, connecting 24, 26 hot keys bass settings 39 description 38 reveal system information 39 using 38 HP 3D DriveGuard 50 HP and third-party software updates, installing 57 HP Mobile Broadband, disabled 18 HP Recovery Manager 66 correcting boot problems 67 starting 66 HP Recovery media creating 63 recovery 67 HP Recovery partition 66 recovery 66 removing 67...
User Guide
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... lights AC adapter 5 caps lock 10 hard drive 7 mute 10 power 7, 10 wireless 10 low battery level 43 M maintenance Disk Cleanup 51 Disk Defragmenter 50 Media Slot, identifying 6 microphone, connecting 23 minimized image creating 66 minimized image recovery 66 mouse, external setting preferences 27 mute light, identifying 10 N network jack, identifying 5 O operating environment 68 optional external devices, using 48 original system recovery 66 P passwords Setup Utility (BIOS) 55 Windows 55 pinching touch screen gesture 34 pinching TouchPad gesture 29 ports HDMI 6, 22, 24 Intel Wireless Display...
... lights AC adapter 5 caps lock 10 hard drive 7 mute 10 power 7, 10 wireless 10 low battery level 43 M maintenance Disk Cleanup 51 Disk Defragmenter 50 Media Slot, identifying 6 microphone, connecting 23 minimized image creating 66 minimized image recovery 66 mouse, external setting preferences 27 mute light, identifying 10 N network jack, identifying 5 O operating environment 68 optional external devices, using 48 original system recovery 66 P passwords Setup Utility (BIOS) 55 Windows 55 pinching touch screen gesture 34 pinching TouchPad gesture 29 ports HDMI 6, 22, 24 Intel Wireless Display...
HP Envy 14 Sleekbook - Maintenance and Service Guide
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... BrightView display assembly for use in silver models equipped with WWAN models 727501-001 Before removing the display panel, follow these steps: 1. Remove the battery (see Service cover on , and then shut it down the computer. Disconnect all external devices connected to the computer. 3. Display assembly Description Spare part number Touchscreen models (35.6-mm (14.0-inch) WLED): HD BrightView display assembly for use in silver models 727484-001 HD BrightView display assembly for use...
... BrightView display assembly for use in silver models equipped with WWAN models 727501-001 Before removing the display panel, follow these steps: 1. Remove the battery (see Service cover on , and then shut it down the computer. Disconnect all external devices connected to the computer. 3. Display assembly Description Spare part number Touchscreen models (35.6-mm (14.0-inch) WLED): HD BrightView display assembly for use in silver models 727484-001 HD BrightView display assembly for use...
HP Envy 14 Sleekbook - Maintenance and Service Guide
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... with Setup Utility only if USB legacy support is displayed, press enter. 5. Start Setup Utility. 2. To save your language selected is enabled. Using Setup Utility 81 Changing the language of Setup Utility 1. 5 Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on or restart the computer, and then press esc while the Press the ESC key for the types of peripherals installed, the startup...
... with Setup Utility only if USB legacy support is displayed, press enter. 5. Start Setup Utility. 2. To save your language selected is enabled. Using Setup Utility 81 Changing the language of Setup Utility 1. 5 Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on or restart the computer, and then press esc while the Press the ESC key for the types of peripherals installed, the startup...
HP Envy 14 Sleekbook - Maintenance and Service Guide
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... Windows) or by using the AC adapter. Identify the most recent BIOS update and compare it has been downloaded to select Exit, select Exit Discarding Changes, and then press enter. Follow the on-screen instructions to download your selection to the BIOS version currently installed on your hard drive that are displayed on your hard drive designation. Do not insert, remove, connect, or disconnect any instructions that contains the update. 84 Chapter 5 Setup Utility (BIOS...
... Windows) or by using the AC adapter. Identify the most recent BIOS update and compare it has been downloaded to select Exit, select Exit Discarding Changes, and then press enter. Follow the on-screen instructions to download your selection to the BIOS version currently installed on your hard drive that are displayed on your hard drive designation. Do not insert, remove, connect, or disconnect any instructions that contains the update. 84 Chapter 5 Setup Utility (BIOS...
HP Envy 14 Sleekbook - Maintenance and Service Guide
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... Start screen, type h, and then select Help and Support. ● If you need to restore your personal files and data, you want to reset your situation and level of expertise: ● If you need to correct a problem with a preinstalled application or driver, use Windows File History to the replacement drive. Even if you did not manually create a restore point, you can choose the System Recovery option from the HP Recovery partition (select models...
... Start screen, type h, and then select Help and Support. ● If you need to restore your personal files and data, you want to reset your situation and level of expertise: ● If you need to correct a problem with a preinstalled application or driver, use Windows File History to the replacement drive. Even if you did not manually create a restore point, you can choose the System Recovery option from the HP Recovery partition (select models...
HP Envy 14 Sleekbook - Maintenance and Service Guide
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Index A AC adapter 14 AC adapter, spare part numbers 25 action keys identifying 8 adapter spare part numbers 26 audio, product description 2 audio-out (headphone) jacks 14 B back up personal files 89 backups 88 battery removal 39 spare part numbers 21, 26, 39 BIOS determining version 83 downloading an update 84 Blu-ray ROM DVDR/RW Super Multi Double-Layer Drive precautions 33 boot order changing HP Recovery Manager 94 buttons left TouchPad 10 power 7 right TouchPad 10 C cables, service considerations 32 caps lock light, identifying 9 card reader board removal 54 spare part number 21...
Index A AC adapter 14 AC adapter, spare part numbers 25 action keys identifying 8 adapter spare part numbers 26 audio, product description 2 audio-out (headphone) jacks 14 B back up personal files 89 backups 88 battery removal 39 spare part numbers 21, 26, 39 BIOS determining version 83 downloading an update 84 Blu-ray ROM DVDR/RW Super Multi Double-Layer Drive precautions 33 boot order changing HP Recovery Manager 94 buttons left TouchPad 10 power 7 right TouchPad 10 C cables, service considerations 32 caps lock light, identifying 9 card reader board removal 54 spare part number 21...
HP Envy 14 Sleekbook - Maintenance and Service Guide
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...description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 graphics 1 hard drives 2 internal expansion cards 3 keyboard 3 memory module 1 microphone 2 operatingsystem 4 optical drives 2 pointing device 3 ports 3 power requirements 4 processors 1 product name 1 serviceability 4 video 2 wireless 2 product name 1 product number 15 R recovery 91, 92 discs 90, 94 HP Recovery Manager 93 media 94 starting 94 supported discs 90 system 93 USB flash drive 94 using HP Recovery media 90 recovery media creating 89 creating using HP Recovery Manager 90 recovery partition 94 removing 95...
...description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 graphics 1 hard drives 2 internal expansion cards 3 keyboard 3 memory module 1 microphone 2 operatingsystem 4 optical drives 2 pointing device 3 ports 3 power requirements 4 processors 1 product name 1 serviceability 4 video 2 wireless 2 product name 1 product number 15 R recovery 91, 92 discs 90, 94 HP Recovery Manager 93 media 94 starting 94 supported discs 90 system 93 USB flash drive 94 using HP Recovery media 90 recovery media creating 89 creating using HP Recovery Manager 90 recovery partition 94 removing 95...