HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... link power management with Serial ATA hard disk drives. The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Intel Matrix Storage Manager Technology. Updates to the Intel Matrix Storage Manager driver are configured...
... link power management with Serial ATA hard disk drives. The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Intel Matrix Storage Manager Technology. Updates to the Intel Matrix Storage Manager driver are configured...
HP Envy 6 Maintenance and Service Guide
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... screws) 128-GB solid-state drive only (does not include bracket, connector cable, isolators, or screws) TouchPad assembly (includes bracket) Hardware kit (keyboard bracket) Power button board (includes cable) Media card reader assembly (smart card reader) System board for use only with computer models equipped with an AMD 2.6GHz/2.1GHz processor (includes processor and replacement thermal material) System board for use only with computer models equipped with an AMD 2.6GHz/2.1GHz...
... screws) 128-GB solid-state drive only (does not include bracket, connector cable, isolators, or screws) TouchPad assembly (includes bracket) Hardware kit (keyboard bracket) Power button board (includes cable) Media card reader assembly (smart card reader) System board for use only with computer models equipped with an AMD 2.6GHz/2.1GHz processor (includes processor and replacement thermal material) System board for use only with computer models equipped with an AMD 2.6GHz/2.1GHz...
HP Envy 6 Maintenance and Service Guide
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... (BIOS), controls communication between all the input and output devices on or restart the computer, and then press esc while the "Press the ESC key for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. Use the arrow keys to enter Setup Utility. Starting Setup Utility NOTE: An external keyboard or mouse connected to a USB port can prevent the computer from operating properly. Changing...
... (BIOS), controls communication between all the input and output devices on or restart the computer, and then press esc while the "Press the ESC key for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. Use the arrow keys to enter Setup Utility. Starting Setup Utility NOTE: An external keyboard or mouse connected to a USB port can prevent the computer from operating properly. Changing...
HP Envy 6 Maintenance and Service Guide
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... press enter. Restoring factory settings in Setup Utility to the values that were set at the bottom of the BIOS may be available on the HP website. Turn on the HP website are not changed when you restore the factory settings. Most BIOS updates on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the factory, follow the on -screen instructions. 5. Using Setup Utility 73...
... press enter. Restoring factory settings in Setup Utility to the values that were set at the bottom of the BIOS may be available on the HP website. Turn on the HP website are not changed when you restore the factory settings. Most BIOS updates on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the factory, follow the on -screen instructions. 5. Using Setup Utility 73...
HP Envy 6 Maintenance and Service Guide
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... enter. The hard drive designation is running on battery power, docked in Windows) or by selecting Start > My Computer. 2. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than the BIOS version currently installed on your computer. Windows 7-Select Start > Help and Support > Maintain. You will need to access this information to reliable external power using Setup Utility. 1. If no instructions are displayed on your hard drive where the BIOS update is downloaded. Use the arrow keys...
... enter. The hard drive designation is running on battery power, docked in Windows) or by selecting Start > My Computer. 2. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than the BIOS version currently installed on your computer. Windows 7-Select Start > Help and Support > Maintain. You will need to access this information to reliable external power using Setup Utility. 1. If no instructions are displayed on your hard drive where the BIOS update is downloaded. Use the arrow keys...
HP Envy 6 Maintenance and Service Guide
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... creating recovery discs, number each disc before inserting it into an optional external optical drive (purchased separately). ● If necessary, you can exit the program before using HP Recovery Manager to restore your system. ● HP Recovery Manager restores only software that you use HP Recovery Manager to create either download the software from the manufacturer's website or reinstall the software from a dedicated recovery partition on -screen instructions. A system restore should be created per computer. For software not provided with this process. To create a set...
... creating recovery discs, number each disc before inserting it into an optional external optical drive (purchased separately). ● If necessary, you can exit the program before using HP Recovery Manager to restore your system. ● HP Recovery Manager restores only software that you use HP Recovery Manager to create either download the software from the manufacturer's website or reinstall the software from a dedicated recovery partition on -screen instructions. A system restore should be created per computer. For software not provided with this process. To create a set...
HP Envy 6 Maintenance and Service Guide
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... 29 H hard drive precautions 27 product description 2 removal 38 spare part numbers 18, 38 hard drive light 9 hard drive, spare part numbers 17, 18, 20 HDMI port, identifying 8 HP Recovery Manager 79 I integrated webcam light, identifying 4 internal display switch, identifying 4 internal microphones, identifying 4 J jacks audio-in (microphone) 10 audio-out (headphone) 10 network 8 RJ-45 (network) 8 K keyboard product description 3 removal 62 spare part numbers 14, 21, 62 keys action 6 esc 6 fn 6 Windows applications 6 Windows logo 6 L lights AC adapter 10 caps lock 7 hard drive 9 mute...
... 29 H hard drive precautions 27 product description 2 removal 38 spare part numbers 18, 38 hard drive light 9 hard drive, spare part numbers 17, 18, 20 HDMI port, identifying 8 HP Recovery Manager 79 I integrated webcam light, identifying 4 internal display switch, identifying 4 internal microphones, identifying 4 J jacks audio-in (microphone) 10 audio-out (headphone) 10 network 8 RJ-45 (network) 8 K keyboard product description 3 removal 62 spare part numbers 14, 21, 62 keys action 6 esc 6 fn 6 Windows applications 6 Windows logo 6 L lights AC adapter 10 caps lock 7 hard drive 9 mute...
HP Envy 6 Maintenance and Service Guide
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... audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drives 2 keyboard 3 memory module 1 microphone 2 operating system 3 optical drive 2 pointing device 3 ports 3 power requirements 3 processors 1 product name 1 serviceability 3 video 2 wireless 2 product name 1, 31 product number 31 R recovering from the dedicated recovery partition 79 recovering from the recovery discs 81 recovery discs 78 recovery, system 79 removal/replacement preliminaries 26 procedures 30 restore points 83 RJ-45 (network) jack, identifying 8 RTC battery removal 41 spare part numbers...
... audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drives 2 keyboard 3 memory module 1 microphone 2 operating system 3 optical drive 2 pointing device 3 ports 3 power requirements 3 processors 1 product name 1 serviceability 3 video 2 wireless 2 product name 1, 31 product number 31 R recovering from the dedicated recovery partition 79 recovering from the recovery discs 81 recovery discs 78 recovery, system 79 removal/replacement preliminaries 26 procedures 30 restore points 83 RJ-45 (network) jack, identifying 8 RTC battery removal 41 spare part numbers...
User Guide - Windows 8
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... your hardware and software information 4 Right side ...5 Left side ...6 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Button, speakers, and subwoofer 10 Keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 15 Using a WLAN ...15 Using an Internet service provider 16 Setting up a WLAN 16 Configuring a wireless router 16 Protecting your WLAN 16 Connecting to a WLAN 17 Using Bluetooth wireless devices 17 Connecting to a wired network ...18...
... your hardware and software information 4 Right side ...5 Left side ...6 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Button, speakers, and subwoofer 10 Keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 15 Using a WLAN ...15 Using an Internet service provider 16 Setting up a WLAN 16 Configuring a wireless router 16 Protecting your WLAN 16 Connecting to a WLAN 17 Using Bluetooth wireless devices 17 Connecting to a wired network ...18...
User Guide - Windows 8
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... wireless network ...54 Backing up your software applications and information 54 Using an optional security cable lock 54 10 Using Setup Utility (BIOS) and System Diagnostics 56 Starting Setup Utility (BIOS) ...56 Updating the BIOS ...56 Determining the BIOS version 56 Downloading a BIOS update 57 Using System Diagnostics ...58 11 Backing up, restoring, and recovering ...59 Creating recovery media and backups 60 Creating HP Recovery media 60 What you need to know 61 To create HP Recovery media 61 Restore and recovery ...62 Using Windows Refresh for quick and easy recovery 63 Remove...
... wireless network ...54 Backing up your software applications and information 54 Using an optional security cable lock 54 10 Using Setup Utility (BIOS) and System Diagnostics 56 Starting Setup Utility (BIOS) ...56 Updating the BIOS ...56 Determining the BIOS version 56 Downloading a BIOS update 57 Using System Diagnostics ...58 11 Backing up, restoring, and recovering ...59 Creating recovery media and backups 60 Creating HP Recovery media 60 What you need to know 61 To create HP Recovery media 61 Restore and recovery ...62 Using Windows Refresh for quick and easy recovery 63 Remove...
User Guide - Windows 8
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... connections: local area network (LAN) and modem connection. To connect the network cable, follow these steps: 1. Connecting to a local area network (LAN) Use a LAN connection if you want to connect to an existing network at your office. ● Audio devices (headset, speakers) ● Mouse Bluetooth devices provide peer-to-peer capability that allows you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you to set...
... connections: local area network (LAN) and modem connection. To connect the network cable, follow these steps: 1. Connecting to a local area network (LAN) Use a LAN connection if you want to connect to an existing network at your office. ● Audio devices (headset, speakers) ● Mouse Bluetooth devices provide peer-to-peer capability that allows you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you to set...
User Guide - Windows 8
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... you can safely delete to free up disk space by deleting unnecessary files. 2. Updates can run Disk Defragmenter on solid-state drives. However, depending on the size of your hard drive. 3. Follow the on -screen instructions. For additional information, access the Disk Defragmenter software Help. From the Start screen, type disk, select Settings, and then click Defragment and optimize your hard drive and the number of fragmented files, Disk Defragmenter may set Disk Defragmenter...
... you can safely delete to free up disk space by deleting unnecessary files. 2. Updates can run Disk Defragmenter on solid-state drives. However, depending on the size of your hard drive. 3. Follow the on -screen instructions. For additional information, access the Disk Defragmenter software Help. From the Start screen, type disk, select Settings, and then click Defragment and optimize your hard drive and the number of fragmented files, Disk Defragmenter may set Disk Defragmenter...
User Guide - Windows 8
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..., symbols, and numbers. ● Before you send your computer for more information. NOTE: This password cannot be used in Windows, nor is it displayed as screen-saver passwords, from the Start screen, type h, and then select Help and Support from the list of the power-on page 37 for service, back up your computer to require the user password to exit Sleep. You may also set in place...
..., symbols, and numbers. ● Before you send your computer for more information. NOTE: This password cannot be used in Windows, nor is it displayed as screen-saver passwords, from the Start screen, type h, and then select Help and Support from the list of the power-on page 37 for service, back up your computer to require the user password to exit Sleep. You may also set in place...
User Guide - Windows 8
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... software. A firewall can disable programs, utilities, or the operating system, or cause them , and in Setup Utility (BIOS): 1. There are designed to prevent unauthorized access to function abnormally. Microsoft sends out alerts regarding critical updates. To set of user-defined security criteria. To start Setup Utility (BIOS), turn on the network. For more information, see Updating programs and drivers on -screen instructions. When a firewall is installed on your computer as a trial offer. Your changes...
... software. A firewall can disable programs, utilities, or the operating system, or cause them , and in Setup Utility (BIOS): 1. There are designed to prevent unauthorized access to function abnormally. Microsoft sends out alerts regarding critical updates. To set of user-defined security criteria. To start Setup Utility (BIOS), turn on the network. For more information, see Updating programs and drivers on -screen instructions. When a firewall is installed on your computer as a trial offer. Your changes...
User Guide - Windows 8
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... unsuccessful installation, download and install a BIOS update only when the computer is more recent than your BIOS, make a note of the path to install the update. If the update is connected to reliable external power using the AC adapter. The hard drive designation is running on -screen instructions. Using the hard drive path you are ready to the location on your hard drive where the BIOS update is complete. Double-click the file that are displayed, follow these instructions...
... unsuccessful installation, download and install a BIOS update only when the computer is more recent than your BIOS, make a note of the path to install the update. If the update is connected to reliable external power using the AC adapter. The hard drive designation is running on -screen instructions. Using the hard drive path you are ready to the location on your hard drive where the BIOS update is complete. Double-click the file that are displayed, follow these instructions...
User Guide - Windows 8
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... remove the recovery partition to remove all personal data, apps, and settings, and reinstall Windows. From the Start screen, type h, and then select Help and Support. ● If you need to restore your computer using File History, see Removing the HP Recovery partition on your computer to its original state, Windows provides an easy way to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. See Using Windows Refresh for using a minimized image, you can use the Factory Reset option...
... remove the recovery partition to remove all personal data, apps, and settings, and reinstall Windows. From the Start screen, type h, and then select Help and Support. ● If you need to restore your computer using File History, see Removing the HP Recovery partition on your computer to its original state, Windows provides an easy way to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. See Using Windows Refresh for using a minimized image, you can use the Factory Reset option...
User Guide - Windows 8
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... . NOTE: During Refresh, a list of removed Windows Desktop apps will be prompted for your permission or password when using the f11 key or from your files, select Get started, and follow the on your computer using Refresh. How to remove everything and reinstall Windows on -screen instructions. Press f11 while the computer boots. -Or- Select Troubleshoot from the PC settings screen. 4. Restore and recovery 63 NOTE: You may...
... . NOTE: During Refresh, a list of removed Windows Desktop apps will be prompted for your permission or password when using the f11 key or from your files, select Get started, and follow the on your computer using Refresh. How to remove everything and reinstall Windows on -screen instructions. Press f11 while the computer boots. -Or- Select Troubleshoot from the PC settings screen. 4. Restore and recovery 63 NOTE: You may...
User Guide - Windows 8
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... software, using 53 audio functions, checking 22 audio-in (microphone) jack 5 audio-out (headphone) jacks 5 B back up personal files 60 backing up software and information 54 backups 59 bass settings hot key 34 battery discharging 39 low battery levels 39 battery information, finding 39 battery power 39 Beats Audio 21, 34 Beats Audio Control Panel 21 Beats Audio hot key 21 best practices 1 BIOS determining version 56 downloading an update 57 updating 56 Bluetooth device 14, 17 Bluetooth label 13 boot order changing HP Recovery Manager 65 bottom 13 buttons...
... software, using 53 audio functions, checking 22 audio-in (microphone) jack 5 audio-out (headphone) jacks 5 B back up personal files 60 backing up software and information 54 backups 59 bass settings hot key 34 battery discharging 39 low battery levels 39 battery information, finding 39 battery power 39 Beats Audio 21, 34 Beats Audio Control Panel 21 Beats Audio hot key 21 best practices 1 BIOS determining version 56 downloading an update 57 updating 56 Bluetooth device 14, 17 Bluetooth label 13 boot order changing HP Recovery Manager 65 bottom 13 buttons...
User Guide - Windows 8
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... input power 67 installing critical security updates 53 optional security cable lock 54 integrated webcam light, identifying 7, 20 internal display switch, identifying 7 internal microphones, identifying 7, 19 Internet connection setup 16 Internet security software, using 53 J jacks audio-in (microphone) 5 audio-out (headphone) 5 network 6 RJ-45 (network) 6 K keyboard hot keys, identifying 34 keys action 11 esc 11 Windows applications 11 Windows logo 11 L labels Bluetooth 13 regulatory 13 serial number 13 service 13 wireless certification 13 WLAN 13 lights AC adapter 5 caps lock 10 hard drive...
... input power 67 installing critical security updates 53 optional security cable lock 54 integrated webcam light, identifying 7, 20 internal display switch, identifying 7 internal microphones, identifying 7, 19 Internet connection setup 16 Internet security software, using 53 J jacks audio-in (microphone) 5 audio-out (headphone) 5 network 6 RJ-45 (network) 6 K keyboard hot keys, identifying 34 keys action 11 esc 11 Windows applications 11 Windows logo 11 L labels Bluetooth 13 regulatory 13 serial number 13 service 13 wireless certification 13 WLAN 13 lights AC adapter 5 caps lock 10 hard drive...
User Guide - Windows 8
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... USB ports, identifying 5, 20 using external AC power 40 using passwords 51 V vents, identifying 12 video 22 W webcam 20 webcam light, identifying 7, 19 webcam, identifying 7, 19 Windows backup 60 File History 60, 62 Refresh 62, 63 reinstall 62, 63 remove everything and reinstall option 63 reset 63 restoring files 62 system restore point 60, 62 Windows applications key, identifying 11 Windows logo key, identifying 11 Windows passwords 52 Windows security updates, installing 53 wireless button 15 wireless certification label 13 wireless controls button 15 operating...
... USB ports, identifying 5, 20 using external AC power 40 using passwords 51 V vents, identifying 12 video 22 W webcam 20 webcam light, identifying 7, 19 webcam, identifying 7, 19 Windows backup 60 File History 60, 62 Refresh 62, 63 reinstall 62, 63 remove everything and reinstall option 63 reset 63 restoring files 62 system restore point 60, 62 Windows applications key, identifying 11 Windows logo key, identifying 11 Windows passwords 52 Windows security updates, installing 53 wireless button 15 wireless certification label 13 wireless controls button 15 operating...