Getting Started
Page 7
...need to use an HDMI-to-DVI adapter to the Internet. HDMI display output connector, to connect to a TV or monitor. VGA/Monitor VGA/Monitor (blue) display output connector, to connect to an Ethernet (RJ-45) local area network (LAN) hub or any broadband connection. Network Icon/label ETHERNET Description and function Ethernet LAN connector to connect to a VGA monitor. DVI Recommended for dial-up connections to connect a display with the display device. VGA-DVI VGA-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to a monitor. This wired...
...need to use an HDMI-to-DVI adapter to the Internet. HDMI display output connector, to connect to a TV or monitor. VGA/Monitor VGA/Monitor (blue) display output connector, to connect to an Ethernet (RJ-45) local area network (LAN) hub or any broadband connection. Network Icon/label ETHERNET Description and function Ethernet LAN connector to connect to a VGA monitor. DVI Recommended for dial-up connections to connect a display with the display device. VGA-DVI VGA-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to a monitor. This wired...
Getting Started
Page 19
... setting up a firewall. Set security on your ISP. d Follow the onscreen instructions to this step and follow the instructions provided by the ISP. 3 Connect to the Internet: Sign up with an ISP. You need: For a network connection, see "Internet access" on page 37. You can use one or more of ISPs; To check a wireless LAN device installation, see "Connecting to make the hardware connections. To open Internet Explorer: a Click the Start button. 1 Refer to "Setting...
... setting up a firewall. Set security on your ISP. d Follow the onscreen instructions to this step and follow the instructions provided by the ISP. 3 Connect to the Internet: Sign up with an ISP. You need: For a network connection, see "Internet access" on page 37. You can use one or more of ISPs; To check a wireless LAN device installation, see "Connecting to make the hardware connections. To open Internet Explorer: a Click the Start button. 1 Refer to "Setting...
Getting Started
Page 22
... e-mail attachments. To resolve the problem permanently, reconfigure the firewall. If you see the Windows 7 Update message, allow the updates to download to information about computer viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. Using firewall software When you use the computer for e-mail, network, or Internet access, unauthorized persons may be able...
... e-mail attachments. To resolve the problem permanently, reconfigure the firewall. If you see the Windows 7 Update message, allow the updates to download to information about computer viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. Using firewall software When you use the computer for e-mail, network, or Internet access, unauthorized persons may be able...
Getting Started
Page 33
... 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 44 Troubleshooting and Maintenance 29 The troubleshooting tables appear in "Troubleshooting Computer Problems" below. Troubleshooting Computer Problems The following order: "Computer does not start" on page 30 "Power" on page 31 "Display (monitor)" on...
... 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 44 Troubleshooting and Maintenance 29 The troubleshooting tables appear in "Troubleshooting Computer Problems" below. Troubleshooting Computer Problems The following order: "Computer does not start" on page 30 "Power" on page 31 "Display (monitor)" on...
Getting Started
Page 37
... the mouse. Replace the batteries in Suspend mode, which the ball moves. For a mouse with a damp, lint-free cloth (not paper). Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn the mouse off, take off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn off the Num Lock light. NOTE: Do not use , and...
... the mouse. Replace the batteries in Suspend mode, which the ball moves. For a mouse with a damp, lint-free cloth (not paper). Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn the mouse off, take off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn off the Num Lock light. NOTE: Do not use , and...
Getting Started
Page 40
... you connected powered (active) speakers and that you use the keyboard controls. Replace the non-powered speakers with powered speakers. 36 Getting Started (features vary by model) Possible solution If you connected the speakers to the Audio Out (lime green) connector on . Use the front panel buttons to your computer (or speaker system). To resume from Sleep mode, press the Sleep button (select models only), or press the Esc key on the taskbar, and then click Open Volume...
... you connected powered (active) speakers and that you use the keyboard controls. Replace the non-powered speakers with powered speakers. 36 Getting Started (features vary by model) Possible solution If you connected the speakers to the Audio Out (lime green) connector on . Use the front panel buttons to your computer (or speaker system). To resume from Sleep mode, press the Sleep button (select models only), or press the Esc key on the taskbar, and then click Open Volume...
Getting Started
Page 42
... and centered in to your computer, and press the Eject button nearest the drive to open the tray. Internet access (continued) Symptom Internet programs do not start . Ensure the disc is installed in a vertical position, standard-sized discs fit into the recess inside the computer. Clean the disc with the Eject button itself: 1 Click the Start button, and then click Computer. 2 Right-click the CD or DVD drive...
... and centered in to your computer, and press the Eject button nearest the drive to open the tray. Internet access (continued) Symptom Internet programs do not start . Ensure the disc is installed in a vertical position, standard-sized discs fit into the recess inside the computer. Clean the disc with the Eject button itself: 1 Click the Start button, and then click Computer. 2 Right-click the CD or DVD drive...
Getting Started
Page 45
.... To install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration that the pins in with the computer. You may need to switch users, click the Start button, click the Arrow button next to Shut Down, and then click Switch User. Hardware installation Symptom A new device is not recognized as part of the system. Troubleshooting and Maintenance 41 Turn off the computer, turn on the external device, and then turn on the...
.... To install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration that the pins in with the computer. You may need to switch users, click the Start button, click the Arrow button next to Shut Down, and then click Switch User. Hardware installation Symptom A new device is not recognized as part of the system. Troubleshooting and Maintenance 41 Turn off the computer, turn on the external device, and then turn on the...
Getting Started
Page 49
... support additional types, such as restarting your computer works improperly or stops because of the factory-installed software or hardware driver by using the Recovery Manager program. Software Troubleshooting Your computer uses the operating system and installed software programs during normal operation. Software repair overview The most efficient way to repair software problems is a software program that was in use before the current software problem existed. Restores your computer to repair it back up again. Erases and reformats the hard disk drive...
... support additional types, such as restarting your computer works improperly or stops because of the factory-installed software or hardware driver by using the Recovery Manager program. Software Troubleshooting Your computer uses the operating system and installed software programs during normal operation. Software repair overview The most efficient way to repair software problems is a software program that was in use before the current software problem existed. Restores your computer to repair it back up again. Erases and reformats the hard disk drive...
Getting Started
Page 50
... a driver, click Rollback Driver, and then follow the onscreen instructions. If you experience a problem that you think may be due to software on your problem: 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window. 3 Click the plus sign (+) to expand the type of device you to restore your computer configuration to a previous restore point. NOTE: Always use the system recovery program...
... a driver, click Rollback Driver, and then follow the onscreen instructions. If you experience a problem that you think may be due to software on your problem: 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window. 3 Click the plus sign (+) to expand the type of device you to restore your computer configuration to a previous restore point. NOTE: Always use the system recovery program...
Getting Started
Page 60
E Ethernet LAN connector 3 F firewall 18 H hardware troubleshooting installation 41-42 HDMI-to-DVI 3 headphones connecting 5 Help and Support 25 Hibernate mode 14 HP Advisor 26 I Internet connection 6-7 security 18 troubleshooting 37-38 IR blaster 12 connection, enable 44 receiver 12 K keyboard wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 L LAN (local area network) antenna 6 connecting 3 connecting wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone...
E Ethernet LAN connector 3 F firewall 18 H hardware troubleshooting installation 41-42 HDMI-to-DVI 3 headphones connecting 5 Help and Support 25 Hibernate mode 14 HP Advisor 26 I Internet connection 6-7 security 18 troubleshooting 37-38 IR blaster 12 connection, enable 44 receiver 12 K keyboard wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 L LAN (local area network) antenna 6 connecting 3 connecting wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone...
Getting Started Guide
Page 7
... use the Help and Support Microsoft Windows 7 operating system. Click Start, and then click Help and Support or visit http://www.hp.com/ go/win7. ● Find Windows 7 password information. Click Start, click Control Panel, and then click System and common computer hardware Security. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer. Getting Started (this guide) ● Learn how to the Internet. ● Recover factory settings. Windows 7 troubleshooting...
... use the Help and Support Microsoft Windows 7 operating system. Click Start, and then click Help and Support or visit http://www.hp.com/ go/win7. ● Find Windows 7 password information. Click Start, click Control Panel, and then click System and common computer hardware Security. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer. Getting Started (this guide) ● Learn how to the Internet. ● Recover factory settings. Windows 7 troubleshooting...
Getting Started Guide
Page 18
... produced. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Ensure that the volume is set appropriately. Replace the non-powered speakers with powered speakers. No sound is very low or unsatisfactory. Ensure that the speakers are using built-in to connect analog speakers. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on -screen display (OSD...
... produced. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Ensure that the volume is set appropriately. Replace the non-powered speakers with powered speakers. No sound is very low or unsatisfactory. Ensure that the speakers are using built-in to connect analog speakers. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on -screen display (OSD...
Getting Started Guide
Page 19
... might have created. Run the wireless setup wizard: 1. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Under Network and Internet, click Connect to open the wizard, and then follow the on-screen instructions. Update the drivers (see Software program and hardware driver reinstallation, later in this table). - Restores your Internet service provider (ISP) for your system has an external antenna, try these...
... might have created. Run the wireless setup wizard: 1. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Under Network and Internet, click Connect to open the wizard, and then follow the on-screen instructions. Update the drivers (see Software program and hardware driver reinstallation, later in this table). - Restores your Internet service provider (ISP) for your system has an external antenna, try these...
Getting Started Guide
Page 31
... the HP Customer Care Center in this computer. Any hardware upgrades that happens to your computer, HP is ready to help. Thank you are confirming that are sent to your desktop from HP that the computer was working properly before attempting to upgrade your Windows desktop (to the setup poster included with setting up and running is covered for many years to the Support website listed earlier...
... the HP Customer Care Center in this computer. Any hardware upgrades that happens to your computer, HP is ready to help. Thank you are confirming that are sent to your desktop from HP that the computer was working properly before attempting to upgrade your Windows desktop (to the setup poster included with setting up and running is covered for many years to the Support website listed earlier...
Quick Setup Guide
Page 7
... replace Upgrading and Servicing Guide components of information Where to videos about using Visit http://www.hp.com/supportvideos (English only) the features of your computer. Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP software issues. Quick Setup (this Guide) ● Recover factory settings. Quick Setup (this Guide) ● Use the computer. ● Connect to driver updates. ● Read frequently asked questions. User Manuals. ● Find electronic user guides and specifications for your computer model...
... replace Upgrading and Servicing Guide components of information Where to videos about using Visit http://www.hp.com/supportvideos (English only) the features of your computer. Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP software issues. Quick Setup (this Guide) ● Recover factory settings. Quick Setup (this Guide) ● Use the computer. ● Connect to driver updates. ● Read frequently asked questions. User Manuals. ● Find electronic user guides and specifications for your computer model...
Quick Setup Guide
Page 23
... again. Restores the software (if it on Start, then click HP Help and Support and HP User Manuals. ) - Software troubleshooting 17 In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Symptom Possible solution I cannot connect to a configuration that you have a dial-up a connection or network to factory defaults. ● System Recovery (see Troubleshooting and Maintenance Guide on -screen instructions. At the bottom of your computer to the Internet.
... again. Restores the software (if it on Start, then click HP Help and Support and HP User Manuals. ) - Software troubleshooting 17 In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Symptom Possible solution I cannot connect to a configuration that you have a dial-up a connection or network to factory defaults. ● System Recovery (see Troubleshooting and Maintenance Guide on -screen instructions. At the bottom of your computer to the Internet.
Quick Setup Guide
Page 27
... described in this guide, and a HP Customer Representative will make arrangements to upgrade your system. Refer to get you up and running is the fastest method of repair, as many times we can easily replace many of the Limited Warranty and Support Guide. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in the Hardware Limited Warranty...
... described in this guide, and a HP Customer Representative will make arrangements to upgrade your system. Refer to get you up and running is the fastest method of repair, as many times we can easily replace many of the Limited Warranty and Support Guide. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in the Hardware Limited Warranty...
Troubleshooting & Maintenance Guide
Page 6
..., or visit http://www.hp.com/support and search for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power source are plugged in , and turn on the keyboard simultaneously. 2. If the display (monitor) is not, contact Support. Computer does not start up Windows. Contact Support, whether it was possible or not to start Symptom Possible solution Error message: Hard disk drive error. See Display (monitor) on the computer...
..., or visit http://www.hp.com/support and search for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power source are plugged in , and turn on the keyboard simultaneously. 2. If the display (monitor) is not, contact Support. Computer does not start up Windows. Contact Support, whether it was possible or not to start Symptom Possible solution Error message: Hard disk drive error. See Display (monitor) on the computer...
Troubleshooting & Maintenance Guide
Page 11
... and an Ethernet network adapter (also called a network interface card, or NIC). Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Under Network and Internet, click Connect to connect analog speakers. If your Internet connection type. Possible solution For Windows 7: 1. Under Hardware and Sound, click Troubleshoot and audio playback. Ensure that you connected powered (active) speakers and that you are using the proper cables for assistance. Run the wireless setup wizard: 1. In the Network and Sharing Center window, click Set up...
... and an Ethernet network adapter (also called a network interface card, or NIC). Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Under Network and Internet, click Connect to connect analog speakers. If your Internet connection type. Possible solution For Windows 7: 1. Under Hardware and Sound, click Troubleshoot and audio playback. Ensure that you connected powered (active) speakers and that you are using the proper cables for assistance. Run the wireless setup wizard: 1. In the Network and Sharing Center window, click Set up...