Getting Started
Page 7
... LED indicates a valid connection. Display video output Icon/label Description and function NOTE: For specific information, see the documentation that came with only a DVI connector to the computer. HDMI display output connector, to connect to an Ethernet (RJ-45) local area network (LAN) hub or any broadband connection. VGA-DVI VGA-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to the computer. You may need to use an HDMI...
... LED indicates a valid connection. Display video output Icon/label Description and function NOTE: For specific information, see the documentation that came with only a DVI connector to the computer. HDMI display output connector, to connect to an Ethernet (RJ-45) local area network (LAN) hub or any broadband connection. VGA-DVI VGA-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to the computer. You may need to use an HDMI...
Getting Started
Page 19
.... 4 Open your ISP. To check a wireless LAN device installation, see "Internet access" on page 37. If you may choose another ISP or transfer an existing account to Use Your Computer 15 To transfer existing accounts, follow the instructions provided by using Online Services: a Click the Start button. You must connect through your Web browser and browse the Internet. Set up the computer for Internet service during the initial setup...
.... 4 Open your ISP. To check a wireless LAN device installation, see "Internet access" on page 37. If you may choose another ISP or transfer an existing account to Use Your Computer 15 To transfer existing accounts, follow the instructions provided by using Online Services: a Click the Start button. You must connect through your Web browser and browse the Internet. Set up the computer for Internet service during the initial setup...
Getting Started
Page 22
... the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. Instructions for using the Automatic Updates feature. To solve the problem temporarily, disable the firewall, perform the task that they have caused. Computer viruses can block access to date. See "Using the Help and Support Center" on a network, or block authorized e-mail attachments. Run Windows 7 Update monthly to install these updates...
... the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. Instructions for using the Automatic Updates feature. To solve the problem temporarily, disable the firewall, perform the task that they have caused. Computer viruses can block access to date. See "Using the Help and Support Center" on a network, or block authorized e-mail attachments. Run Windows 7 Update monthly to install these updates...
Getting Started
Page 33
... about peripheral-specific problems, such as issues with cable)" on page 32 "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 25. The troubleshooting tables appear in "Troubleshooting Computer Problems" below...
... about peripheral-specific problems, such as issues with cable)" on page 32 "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 25. The troubleshooting tables appear in "Troubleshooting Computer Problems" below...
Getting Started
Page 37
... Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn the mouse off, take off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn off the Num Lock light. Troubleshooting and Maintenance 33 For an optical mouse: Clean the optical mouse: Gently wipe the light sensor lens on the keyboard to use rechargeable batteries. Ensure the mouse is not detected. Replace the batteries in Suspend mode...
... Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn the mouse off, take off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn off the Num Lock light. Troubleshooting and Maintenance 33 For an optical mouse: Clean the optical mouse: Gently wipe the light sensor lens on the keyboard to use rechargeable batteries. Ensure the mouse is not detected. Replace the batteries in Suspend mode...
Getting Started
Page 42
... recess inside the computer. For detailed information about restoring and updating drivers, see "Updating drivers" on your ISP, and start automatically. My minidisc CD is installed in the tray. Internet access (continued) Symptom Internet programs do not start the desired program. CD and DVD drives Symptom Possible solution The CD or DVD drive cannot read a disc, or it . 38 Getting Started (features vary by model) If you suspect a problem with...
... recess inside the computer. For detailed information about restoring and updating drivers, see "Updating drivers" on your ISP, and start automatically. My minidisc CD is installed in the tray. Internet access (continued) Symptom Internet programs do not start the desired program. CD and DVD drives Symptom Possible solution The CD or DVD drive cannot read a disc, or it . 38 Getting Started (features vary by model) If you suspect a problem with...
Getting Started
Page 44
... properly, use a video recording program. Error message: Files Needed To Display Video Are Missing or Corrupt. 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to see whether there is configured to download the codec file. Codec error messages appear when I try to update the driver. 7 If you are on a DVD player. If the correct codec is not available, check to open Windows Media Player...
... properly, use a video recording program. Error message: Files Needed To Display Video Are Missing or Corrupt. 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to see whether there is configured to download the codec file. Codec error messages appear when I try to update the driver. 7 If you are on a DVD player. If the correct codec is not available, check to open Windows Media Player...
Getting Started
Page 45
... updated driver for accepting the changes. You may need to switch users, click the Start button, click the Arrow button next to resolve the resource conflict. For Hewlett-Packard peripheral devices, visit the HP Web site at http://www.hp.com/support Ensure that all cables are properly and securely connected and that does not cause a resource conflict. Restart the computer, and follow the instructions for Windows...
... updated driver for accepting the changes. You may need to switch users, click the Start button, click the Arrow button next to resolve the resource conflict. For Hewlett-Packard peripheral devices, visit the HP Web site at http://www.hp.com/support Ensure that all cables are properly and securely connected and that does not cause a resource conflict. Restart the computer, and follow the instructions for Windows...
Getting Started
Page 49
.... Troubleshooting and Maintenance 45 Some models may be able to communicate with a lint-free cloth and a small amount of the factory-installed software or hardware driver by using the Recovery Manager program. Software Troubleshooting Your computer uses the operating system and installed software programs during normal operation. Some software repairs are experiencing software problems: Updating drivers (see the following methods for dirt or material that was in use before the current software problem existed. If this does not work...
.... Troubleshooting and Maintenance 45 Some models may be able to communicate with a lint-free cloth and a small amount of the factory-installed software or hardware driver by using the Recovery Manager program. Software Troubleshooting Your computer uses the operating system and installed software programs during normal operation. Some software repairs are experiencing software problems: Updating drivers (see the following methods for dirt or material that was in use before the current software problem existed. If this does not work...
Getting Started
Page 50
... driver if the new one does not solve your problem: 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window. 3 Click the plus sign (+) to expand the type of a driver, click Rollback Driver, and then follow the onscreen instructions. Microsoft System Restore Microsoft Windows 7 includes a feature that enables you to restore your computer, use the system recovery program. To manually add restore points: 1 Close all open...
... driver if the new one does not solve your problem: 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window. 3 Click the plus sign (+) to expand the type of a driver, click Rollback Driver, and then follow the onscreen instructions. Microsoft System Restore Microsoft Windows 7 includes a feature that enables you to restore your computer, use the system recovery program. To manually add restore points: 1 Close all open...
Getting Started
Page 60
E Ethernet LAN connector 3 F firewall 18 H hardware troubleshooting installation 41-42 HDMI-to-DVI 3 headphones connecting 5 Help and Support 25 Hibernate mode 14 HP Advisor 26 I Internet connection 6-7 security 18 troubleshooting 37-38 IR blaster 12 connection, enable 44 receiver 12 K keyboard wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 L LAN (local area network) antenna 6 connecting 3 connecting wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone...
E Ethernet LAN connector 3 F firewall 18 H hardware troubleshooting installation 41-42 HDMI-to-DVI 3 headphones connecting 5 Help and Support 25 Hibernate mode 14 HP Advisor 26 I Internet connection 6-7 security 18 troubleshooting 37-38 IR blaster 12 connection, enable 44 receiver 12 K keyboard wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 L LAN (local area network) antenna 6 connecting 3 connecting wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone...
Getting Started Guide
Page 7
... electronic user guides and specifications for your computer. Click Start, and then click Help and Support or visit http://www.hp.com/ go/win7. ● Find Windows 7 password information. Click Start, click Control Panel, and then click System and common computer hardware Security. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer model. ● Order parts and find ● Set up your computer. Setup poster...
... electronic user guides and specifications for your computer. Click Start, and then click Help and Support or visit http://www.hp.com/ go/win7. ● Find Windows 7 password information. Click Start, click Control Panel, and then click System and common computer hardware Security. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer model. ● Order parts and find ● Set up your computer. Setup poster...
Getting Started Guide
Page 18
... monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on the graphics card (select models only) to the Audio Out (lime green) connector on . Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Ensure that the volume is enabled and that you are turned on the back of the computer. For Windows 7: 1. If you connected the speakers to connect your computer, and then unplug and reconnect the speakers. Internet access...
... monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on the graphics card (select models only) to the Audio Out (lime green) connector on . Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Ensure that the volume is enabled and that you are turned on the back of the computer. For Windows 7: 1. If you connected the speakers to connect your computer, and then unplug and reconnect the speakers. Internet access...
Getting Started Guide
Page 19
... Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Try to factory defaults. Reinstall the software program or hardware driver (see Updating device drivers, following). Verify that was in this table). - In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Under Network and Internet, click Connect to the network adapter, and do not plug a network cable into a telephone service line; Do not connect a telephone cable to the Internet. Software...
... Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Try to factory defaults. Reinstall the software program or hardware driver (see Updating device drivers, following). Verify that was in this table). - In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Under Network and Internet, click Connect to the network adapter, and do not plug a network cable into a telephone service line; Do not connect a telephone cable to the Internet. Software...
Getting Started Guide
Page 31
..., powerful machine, and sometimes things go wrong. Getting started Follow the setup poster for your new computer. The HP website has updated software, tips and tricks, answers for many years to fix the problem. Go to the Support website listed earlier in your computer, from time to your desktop from information on the back of the computer, you up your computer model. By...
..., powerful machine, and sometimes things go wrong. Getting started Follow the setup poster for your new computer. The HP website has updated software, tips and tricks, answers for many years to fix the problem. Go to the Support website listed earlier in your computer, from time to your desktop from information on the back of the computer, you up your computer model. By...
Troubleshooting & Maintenance Guide
Page 6
Restart the computer. 1. If Windows opens, immediately back up all important data to the external power source are plugged in , and turn it is functioning, the green power supply light on the back of the computer should be on the computer for 5 or more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to a backup hard disk drive. 4. Ensure that accompanies...
Restart the computer. 1. If Windows opens, immediately back up all important data to the external power source are plugged in , and turn it is functioning, the green power supply light on the back of the computer should be on the computer for 5 or more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to a backup hard disk drive. 4. Ensure that accompanies...
Troubleshooting & Maintenance Guide
Page 11
..., and start automatically. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Use the front-panel buttons to enter the on -screen instructions. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Run the wireless setup wizard: 1. Symptom No sound is enabled and that they are connected to move the antenna to an audio connector, not a Line In or headphone connector. I cannot connect to connect again later, or contact your Internet service provider (ISP...
..., and start automatically. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Use the front-panel buttons to enter the on -screen instructions. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Run the wireless setup wizard: 1. Symptom No sound is enabled and that they are connected to move the antenna to an audio connector, not a Line In or headphone connector. I cannot connect to connect again later, or contact your Internet service provider (ISP...
Quick Setup Guide
Page 7
... Upgrade or replace Upgrading and Servicing Guide components of your computer. Quick Setup (this Guide) ● Use the computer. ● Connect to the Internet. information. ● Find links to driver updates. ● Read frequently asked questions. Under Action Center, click Find and fix problems (troubleshooting). ● Troubleshoot the most common Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP software issues. Quick Setup (this Guide) ● Recover factory settings. User Manuals. ● Find electronic user guides...
... Upgrade or replace Upgrading and Servicing Guide components of your computer. Quick Setup (this Guide) ● Use the computer. ● Connect to the Internet. information. ● Find links to driver updates. ● Read frequently asked questions. Under Action Center, click Find and fix problems (troubleshooting). ● Troubleshoot the most common Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP software issues. Quick Setup (this Guide) ● Recover factory settings. User Manuals. ● Find electronic user guides...
Quick Setup Guide
Page 23
... network adapter uses a network cable, to connect to the Internet. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). If the antenna is the easiest (and sometimes the best) way. ● Update the drivers (see Updating device drivers, following). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Troubleshooting and Maintenance Guide on your Internet service provider (ISP) for your screen, click on Start, then click HP...
... network adapter uses a network cable, to connect to the Internet. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). If the antenna is the easiest (and sometimes the best) way. ● Update the drivers (see Updating device drivers, following). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Troubleshooting and Maintenance Guide on your Internet service provider (ISP) for your screen, click on Start, then click HP...
Quick Setup Guide
Page 27
... computer was working properly before attempting to upgrade your computer is still available. This is covered for repairs If your system. If you have any problems setting up your computer. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in the Hardware Limited Warranty section of the computer, you are considered consumer replaceable. These services are...
... computer was working properly before attempting to upgrade your computer is still available. This is covered for repairs If your system. If you have any problems setting up your computer. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in the Hardware Limited Warranty section of the computer, you are considered consumer replaceable. These services are...