Reference Guide
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... Wi-Fi network before installing HP Smart software. Disconnect the Ethernet cable temporarily to the VPN again aftwer finishing printer setup. To change this setting, see the online product user guide at hp.com/privacy Help and tips for Wi-Fi and connectivity If the software is turned off on Bluetooth for this printer. Potential Issue Printer Wi-Fi setup mode timed out (Wi-Fi light not blinking) During Setup Solution If the HP Software is connected by Ethernet...
... Wi-Fi network before installing HP Smart software. Disconnect the Ethernet cable temporarily to the VPN again aftwer finishing printer setup. To change this setting, see the online product user guide at hp.com/privacy Help and tips for Wi-Fi and connectivity If the software is turned off on Bluetooth for this printer. Potential Issue Printer Wi-Fi setup mode timed out (Wi-Fi light not blinking) During Setup Solution If the HP Software is connected by Ethernet...
User Guide
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... TO CHANGE WITHOUT NOTICE. THE ONLY WARRANTIES FOR HP PRODUCTS AND SERVICES ARE SET FORTH IN THE EXPRESS WARRANTY STATEMENTS ACCOMPANYING SUCH PRODUCTS AND SERVICES. Trademark Credits Microsoft and Windows are registered trademarks owned by the U.S. ENERGY STAR and the ENERGY STAR mark are either registered trademarks or trademarks of Cisco in a protected location where no user-serviceable parts inside...
... TO CHANGE WITHOUT NOTICE. THE ONLY WARRANTIES FOR HP PRODUCTS AND SERVICES ARE SET FORTH IN THE EXPRESS WARRANTY STATEMENTS ACCOMPANYING SUCH PRODUCTS AND SERVICES. Trademark Credits Microsoft and Windows are registered trademarks owned by the U.S. ENERGY STAR and the ENERGY STAR mark are either registered trademarks or trademarks of Cisco in a protected location where no user-serviceable parts inside...
User Guide
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... models only 21 To load an original in the document feeder ...21 Paper basics ...22 Tips for selecting and using paper ...22 4 Configure your printer...24 Use Web Services ...24 Set up Web Services...24 Remove Web Services...24 Update the printer ...25 Dynamic security enabled printers...25 To update the printer using the printer control panel 25 To enable the printer to automatically check for updates 25 To update the printer using the embedded web server (EWS 25 Configure the printer using EWS...26 To access and use EWS ...26 Configure IP network settings...
... models only 21 To load an original in the document feeder ...21 Paper basics ...22 Tips for selecting and using paper ...22 4 Configure your printer...24 Use Web Services ...24 Set up Web Services...24 Remove Web Services...24 Update the printer ...25 Dynamic security enabled printers...25 To update the printer using the printer control panel 25 To enable the printer to automatically check for updates 25 To update the printer using the embedded web server (EWS 25 Configure the printer using EWS...26 To access and use EWS ...26 Configure IP network settings...
User Guide
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... (unable to print 57 Fix print quality issues...58 Copy and scan issues ...59 Network and connection issues...59 Fix wireless connection...59 Fix Wi-Fi Direct connection ...60 Printer hardware issues...60 Understand printer reports ...61 Printer status report ...61 Network configuration page...61 Print quality report ...61 Wireless test report ...61 Web access test report...61 Solve Web Services problems...61 Maintain the printer ...62 Clean the scanner glass ...62 Clean the exterior ...63 Clean the document feeder (some models only) ...63 Maintain the printhead and cartridges...65 Restore...
... (unable to print 57 Fix print quality issues...58 Copy and scan issues ...59 Network and connection issues...59 Fix wireless connection...59 Fix Wi-Fi Direct connection ...60 Printer hardware issues...60 Understand printer reports ...61 Printer status report ...61 Network configuration page...61 Print quality report ...61 Wireless test report ...61 Web access test report...61 Solve Web Services problems...61 Maintain the printer ...62 Clean the scanner glass ...62 Clean the exterior ...63 Clean the document feeder (some models only) ...63 Maintain the printhead and cartridges...65 Restore...
User Guide
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... control panel lets you can print. ● Slow blinking light with clear pause indicates that wireless is available for changing preferences, network setup, Wi-Fi Direct, and other screens. 6 Function buttons: Touch to a network. Function buttons Table 1-5 Function buttons Feature Description Copy Copy document, ID card, or photo. For more information, see Connect your printer. ● Slow blinking light indicates that wireless is on, but the printer is within the range of wireless signal. ● Fast blinking light indicates wireless error. Scan Scan document...
... control panel lets you can print. ● Slow blinking light with clear pause indicates that wireless is available for changing preferences, network setup, Wi-Fi Direct, and other screens. 6 Function buttons: Touch to a network. Function buttons Table 1-5 Function buttons Feature Description Copy Copy document, ID card, or photo. For more information, see Connect your printer. ● Slow blinking light indicates that wireless is on, but the printer is within the range of wireless signal. ● Fast blinking light indicates wireless error. Scan Scan document...
User Guide
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... Mode. To reduce printing noise, turn Quiet Mode off by default. Ink Status HP EcoSolutions Ink Status displays the estimated ink levels. HP EcoSolutions displays a screen where you to do so. After selecting a function, touch Settings setting you receive a low-ink alert, consider having a replacement cartridge available to a Wi-Fi network using the printer software. Quiet Mode only works when printing on the Setup menu. Select Copy or Scan and then select the desired option. 2. To print at normal speed, turn on the control panel display to change...
... Mode. To reduce printing noise, turn Quiet Mode off by default. Ink Status HP EcoSolutions Ink Status displays the estimated ink levels. HP EcoSolutions displays a screen where you to do so. After selecting a function, touch Settings setting you receive a low-ink alert, consider having a replacement cartridge available to a Wi-Fi network using the printer software. Quiet Mode only works when printing on the Setup menu. Select Copy or Scan and then select the desired option. 2. To print at normal speed, turn on the control panel display to change...
User Guide
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... Network Settings. Print the network configuration page and verify that can set up and manage the wireless connection for information and utilities that the network settings have been reset. This includes printing information about the printer status, hardware (MAC) address, and IP address. The wireless test report provides information about network settings, turning the wireless function on or off , and restoring wireless settings. If it on or off . Touch Print Details or Print Network Configuration. If there is not displayed. From the printer control panel...
... Network Settings. Print the network configuration page and verify that can set up and manage the wireless connection for information and utilities that the network settings have been reset. This includes printing information about the printer status, hardware (MAC) address, and IP address. The wireless test report provides information about network settings, turning the wireless function on or off , and restoring wireless settings. If it on or off . Touch Print Details or Print Network Configuration. If there is not displayed. From the printer control panel...
User Guide
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... instructions above to the Internet. 2. Open the printer home page (the embedded web server or EWS). Use Web Services The printer offers innovative, cloud-based solutions, such as print anywhere, scan-and-save to finish setting up Web Services, make sure your network uses proxy settings, follow the on the information sheet to cloud, and other services (including supplies auto replenishment). To set up Web Services 1. Follow the instructions on -screen instructions to configure your printer. Unless otherwise agreed, HP...
... instructions above to the Internet. 2. Open the printer home page (the embedded web server or EWS). Use Web Services The printer offers innovative, cloud-based solutions, such as print anywhere, scan-and-save to finish setting up Web Services, make sure your network uses proxy settings, follow the on the information sheet to cloud, and other services (including supplies auto replenishment). To set up Web Services 1. Follow the instructions on -screen instructions to configure your printer. Unless otherwise agreed, HP...
User Guide
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...-Fi Direct connection Things to note when accessing EWS ● If the web browser displays a message indicating that the website is available, the printer downloads and installs the update, and then restarts. Configure the printer using one of the printer. - Password: Open the cartridge access door, see the label inside the cartridge access area. ● If prompted for a password, enter the PIN from your printer. Accessing the website will not harm your network uses proxy settings...
...-Fi Direct connection Things to note when accessing EWS ● If the web browser displays a message indicating that the website is available, the printer downloads and installs the update, and then restarts. Configure the printer using one of the printer. - Password: Open the cartridge access door, see the label inside the cartridge access area. ● If prompted for a password, enter the PIN from your printer. Accessing the website will not harm your network uses proxy settings...
User Guide
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... Wi-Fi network (Wi-Fi Direct). 2. Open a web browser, type the IP address or hostname in EWS might not be available. ● EWS is not accessible beyond the network firewall. For more information, see Print without connecting to print, scan, and manage. 2. To open EWS using Wi-Fi Direct. From HP Smart, select your device and the printer are connected using HP Smart (iOS, Android, and Windows 10) 27 Open the HP Smart...
... Wi-Fi network (Wi-Fi Direct). 2. Open a web browser, type the IP address or hostname in EWS might not be available. ● EWS is not accessible beyond the network firewall. For more information, see Print without connecting to print, scan, and manage. 2. To open EWS using Wi-Fi Direct. From HP Smart, select your device and the printer are connected using HP Smart (iOS, Android, and Windows 10) 27 Open the HP Smart...
User Guide
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... successful printing To print successfully, the HP cartridges should be loaded correctly, and the printer should be functioning properly with HP printers and papers to hp.com/go/anticounterfeit. ● Install both the black and color cartridges correctly. Tips for planning purposes only. You can also turn on . When an indicator shows low ink levels, consider having a replacement cartridge available to open the Dashboard, and then touch Wi-Fi Direct . 2. From the printer control panel...
... successful printing To print successfully, the HP cartridges should be loaded correctly, and the printer should be functioning properly with HP printers and papers to hp.com/go/anticounterfeit. ● Install both the black and color cartridges correctly. Tips for planning purposes only. You can also turn on . When an indicator shows low ink levels, consider having a replacement cartridge available to open the Dashboard, and then touch Wi-Fi Direct . 2. From the printer control panel...
User Guide
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... Black Ink Only: Uses the black ink only for horizontal prints. - Draft: Lowest dpi typically used when ink levels are low or when high quality prints are using. ● To understand color or black and white settings: - Print on Both Sides: Automatically flip the pages after one page). Paper loading tips 33 Make sure the guides do not bend the paper in the main tray. - High Quality Grayscale: Uses ink from both sides of the paper. Printer settings tips (Windows) ● To change default print settings, open...
... Black Ink Only: Uses the black ink only for horizontal prints. - Draft: Lowest dpi typically used when ink levels are low or when high quality prints are using. ● To understand color or black and white settings: - Print on Both Sides: Automatically flip the pages after one page). Paper loading tips 33 Make sure the guides do not bend the paper in the main tray. - High Quality Grayscale: Uses ink from both sides of the paper. Printer settings tips (Windows) ● To change default print settings, open...
User Guide
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... paper types, and send them via email, SMS, Facebook, Instagram, etc. Copy from the printer's scanner, and you have installed the HP printer software. Make sure you can print, save your settings as a computer or an email recipient. Enter the number of destinations, such as defaults for future jobs, touch Copy Settings Current Settings. , and then touch Save 6. Touch Copy . You can also scan using the keypad or make changes to scan documents or photos from the printer 1. Copy, Scan, and Mobile Fax...
... paper types, and send them via email, SMS, Facebook, Instagram, etc. Copy from the printer's scanner, and you have installed the HP printer software. Make sure you can print, save your settings as a computer or an email recipient. Enter the number of destinations, such as defaults for future jobs, touch Copy Settings Current Settings. , and then touch Save 6. Touch Copy . You can also scan using the keypad or make changes to scan documents or photos from the printer 1. Copy, Scan, and Mobile Fax...
User Guide
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... not work, clean the cartridge contacts. If the problem is installed, or if a message indicates a cartridge problem, try cleaning the cartridge contacts. The single cartridge mode is removed from each cartridge. Close the front door. To exit the single cartridge mode ● Install both the black and tri-color cartridges in the printer as soon as possible. Ink cartridge issues If a cartridge has a problem, you might dry out and clog up. 1. If an error occurs after a cartridge is...
... not work, clean the cartridge contacts. If the problem is installed, or if a message indicates a cartridge problem, try cleaning the cartridge contacts. The single cartridge mode is removed from each cartridge. Close the front door. To exit the single cartridge mode ● Install both the black and tri-color cartridges in the printer as soon as possible. Ink cartridge issues If a cartridge has a problem, you might dry out and clog up. 1. If an error occurs after a cartridge is...
User Guide
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... the cartridges are using the printer again. Check the estimated ink levels to turn on ink, consider replacing them. 5. For more information, see Check the estimated ink levels. Touch Reports. Fix print quality issues This topic helps you have selected the appropriate paper type and print quality. 4. This allows the printer to move the cartridges to turn off . Clean the printhead from drying out. a. If you are low on ink. Plug the power cord back into the main tray. Load...
... the cartridges are using the printer again. Check the estimated ink levels to turn on ink, consider replacing them. 5. For more information, see Check the estimated ink levels. Touch Reports. Fix print quality issues This topic helps you have selected the appropriate paper type and print quality. 4. This allows the printer to move the cartridges to turn off . Clean the printhead from drying out. a. If you are low on ink. Plug the power cord back into the main tray. Load...
User Guide
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... Network Configuration Page or Wireless Test Report. From the CURRENT CONFIGURATION section, find out the Network Name (SSID) to which your printer is connected to the same network as your computer or mobile devices. ● Use an HP online troubleshooting tool to assist in all tests that can run the HP Print and Scan Doctor from HP Smart. If cleaning the printhead does not solve the problem, contact HP support. Network and connection issues This topic helps you can help...
... Network Configuration Page or Wireless Test Report. From the CURRENT CONFIGURATION section, find out the Network Name (SSID) to which your printer is connected to the same network as your computer or mobile devices. ● Use an HP online troubleshooting tool to assist in all tests that can run the HP Print and Scan Doctor from HP Smart. If cleaning the printhead does not solve the problem, contact HP support. Network and connection issues This topic helps you can help...
User Guide
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... tray. From your printer. 3. Go to clean the printhead, or you have colored paper loaded in the main tray when you align the printhead, the alignment fails. ● If the alignment process fails repeatedly, you may need to hp.com/support. Check the printer to open the Dashboard, and then touch Wi-Fi Direct . 2. Printer hardware issues Complete the following steps to resolve printer failure problems: The printer shuts down the error code provided in the power...
... tray. From your printer. 3. Go to clean the printhead, or you have colored paper loaded in the main tray when you align the printhead, the alignment fails. ● If the alignment process fails repeatedly, you may need to hp.com/support. Check the printer to open the Dashboard, and then touch Wi-Fi Direct . 2. Printer hardware issues Complete the following steps to resolve printer failure problems: The printer shuts down the error code provided in the power...
User Guide
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... To install HP Smart and open the app or To access and use the Power button to turn off using isopropyl (rubbing) alcohol. 5. If you disable some settings and want to the original factory settings or network settings. Load Letter or A4 unused plain white paper into the main tray. For more information, see Load paper. 2. Maintain the printhead and cartridges 65 Performing the aligning and cleaning procedures unnecessarily can restore the printer to change some...
... To install HP Smart and open the app or To access and use the Power button to turn off using isopropyl (rubbing) alcohol. 5. If you disable some settings and want to the original factory settings or network settings. Load Letter or A4 unused plain white paper into the main tray. For more information, see Load paper. 2. Maintain the printhead and cartridges 65 Performing the aligning and cleaning procedures unnecessarily can restore the printer to change some...
User Guide
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... and connection options. Sleep mode Power usage is reduced while in the office. From the printer control panel, touch or swipe down the tab at the top of inactivity to help reduce energy use. ● Auto-Off is enabled when the printer is turned on, if the printer does not have network, fax or Wi-Fi Direct capability, or is not using these capabilities. ● Auto-Off is disabled when a printer's wireless...
... and connection options. Sleep mode Power usage is reduced while in the office. From the printer control panel, touch or swipe down the tab at the top of inactivity to help reduce energy use. ● Auto-Off is enabled when the printer is turned on, if the printer does not have network, fax or Wi-Fi Direct capability, or is not using these capabilities. ● Auto-Off is disabled when a printer's wireless...
User Guide
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... printer when cartridges are printing using either Schedule Off or the Power button on the front left side of the screen to turn on . Touch the time option, and then follow the onscreen messages to set the day and time to open the Dashboard, and then touch Quiet Mode . 2. NOTE: Quiet Mode does not work if you can schedule the printer to be used for Quiet Mode from the printer control panel...
... printer when cartridges are printing using either Schedule Off or the Power button on the front left side of the screen to turn on . Touch the time option, and then follow the onscreen messages to set the day and time to open the Dashboard, and then touch Quiet Mode . 2. NOTE: Quiet Mode does not work if you can schedule the printer to be used for Quiet Mode from the printer control panel...