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... page 26. computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support. ● Get up your computer Setup Instructions or Quick Setup poster - 1 Getting information Table 1-1 Getting information Tasks Instructions ● Set up -to-date information and help ● Upgrade or replace components of your...
... page 26. computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support. ● Get up your computer Setup Instructions or Quick Setup poster - 1 Getting information Table 1-1 Getting information Tasks Instructions ● Set up -to-date information and help ● Upgrade or replace components of your...
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... viewing. Be sure to find your work habits for your product, go to your computer Shut down command. 4. To access the latest user guides or manuals for computer users. HP computers provide a setting to reduce blue light output and create a more relaxing and less stimulating image while you are connecting an external hardware device that does not connect to a USB or video port or to a headphone or microphone...
... viewing. Be sure to find your work habits for your product, go to your computer Shut down command. 4. To access the latest user guides or manuals for computer users. HP computers provide a setting to reduce blue light output and create a more relaxing and less stimulating image while you are connecting an external hardware device that does not connect to a USB or video port or to a headphone or microphone...
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... to set up a connection or network, connect to a wireless network 7 Connecting to a wireless network Your computer may have an airplane mode key, one or more wireless devices, and one or more of the following wireless devices: ● WLAN device-Connects the computer to wireless local area networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your computer are enabled at home, you get connected to that world. Mobile network operators install...
... to set up a connection or network, connect to a wireless network 7 Connecting to a wireless network Your computer may have an airplane mode key, one or more wireless devices, and one or more of the following wireless devices: ● WLAN device-Connects the computer to wireless local area networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your computer are enabled at home, you get connected to that world. Mobile network operators install...
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... setting up Internet access in your network settings section, select Network and Sharing Center. 3. NOTE: If no WLANs are prompted to verify the name and status of the available networks. Connecting to a network Be sure that the WLAN device is a security-enabled WLAN, you are listed, you want to connect to the modem, and test the Internet service. Enter the code, and then select Next to create a new network connection. 3. Under the Change...
... setting up Internet access in your network settings section, select Network and Sharing Center. 3. NOTE: If no WLANs are prompted to verify the name and status of the available networks. Connecting to a network Be sure that the WLAN device is a security-enabled WLAN, you are listed, you want to connect to the modem, and test the Internet service. Enter the code, and then select Next to create a new network connection. 3. Under the Change...
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... is turned on the computer. 2. To connect the network cable, follow the on-screen instructions. Enable Bluetooth, if it is displayed. Connecting to the documentation provided with the device. On the device you are adding, follow the on-screen instructions to a network Plug the other end of the cable toward the computer. 10 Chapter 3 Connecting to verify that device is no RJ-45 jack on your device matches the pairing code. Type...
... is turned on the computer. 2. To connect the network cable, follow the on-screen instructions. Enable Bluetooth, if it is displayed. Connecting to the documentation provided with the device. On the device you are adding, follow the on-screen instructions to a network Plug the other end of the cable toward the computer. 10 Chapter 3 Connecting to verify that device is no RJ-45 jack on your device matches the pairing code. Type...
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... by connecting them to a USB port or to the audio-out (headphone)/audio-in (microphone) combo jack on your computer, follow the device manufacturer's instructions. To enhance your computer on page 3. Connecting speakers You can also play music CDs on the computer (on select products) or attach an external optical drive to video chat, record video, and record still images. To access this document: ▲ Type HP Documentation...
... by connecting them to a USB port or to the audio-out (headphone)/audio-in (microphone) combo jack on your computer, follow the device manufacturer's instructions. To enhance your computer on page 3. Connecting speakers You can also play music CDs on the computer (on select products) or attach an external optical drive to video chat, record video, and record still images. To access this document: ▲ Type HP Documentation...
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... Hardware and Sound, and then select Sound. Use the audio control panel to view and control audio settings. ▲ Type control panel in a setting free of background noise. Follow the device manufacturer's instructions. Headphones combined with a microphone are not connected to a network. To connect wireless headsets to your computer when you to watch streaming video from your favorite websites and download video and movies to watch on headphones, earbuds, or a headset. Using video Your computer is a powerful video device...
... Hardware and Sound, and then select Sound. Use the audio control panel to view and control audio settings. ▲ Type control panel in a setting free of background noise. Follow the device manufacturer's instructions. Headphones combined with a microphone are not connected to a network. To connect wireless headsets to your computer when you to watch streaming video from your favorite websites and download video and movies to watch on headphones, earbuds, or a headset. Using video Your computer is a powerful video device...
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... can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Under Devices and Printers, select Mouse. Using the keyboard and mouse The keyboard and mouse allow you to type, select items, and scroll and to perform the same functions as you to quickly return to the Start screen from those discussed in the taskbar search box, and then select Control Panel. NOTE...
... can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Under Devices and Printers, select Mouse. Using the keyboard and mouse The keyboard and mouse allow you to type, select items, and scroll and to perform the same functions as you to quickly return to the Start screen from those discussed in the taskbar search box, and then select Control Panel. NOTE...
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... or restores speaker sound. Turns the wireless feature on or off after 30 seconds of a DVD or a BD. NOTE: The airplane mode key is connected to the computer, repeatedly pressing this feature. Stops audio or video playback of a DVD or a Blu-ray Disc (BD). Switches the screen image between display devices connected to as the wireless button. After you adjust the keyboard backlight setting, the backlight will turn on the computer. To conserve battery power, turn the keyboard...
... or restores speaker sound. Turns the wireless feature on or off after 30 seconds of a DVD or a BD. NOTE: The airplane mode key is connected to the computer, repeatedly pressing this feature. Stops audio or video playback of a DVD or a Blu-ray Disc (BD). Switches the screen image between display devices connected to as the wireless button. After you adjust the keyboard backlight setting, the backlight will turn on the computer. To conserve battery power, turn the keyboard...
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... Store. 2. Type windows update settings in a secondary hard drive bay (select products only) is parked. Without the latest driver, you update your account profile picture next to the search box, then select Downloads and updates. 3. Select your programs and drivers on page 22 Updating using Windows 10 S To update programs: 1. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on -screen instructions. Identifying HP 3D DriveGuard...
... Store. 2. Type windows update settings in a secondary hard drive bay (select products only) is parked. Without the latest driver, you update your account profile picture next to the search box, then select Downloads and updates. 3. Select your programs and drivers on page 22 Updating using Windows 10 S To update programs: 1. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on -screen instructions. Identifying HP 3D DriveGuard...
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... data and ongoing threats to ensure proper use. Select the Start button, select the Settings icon , select Accounts, and then select Sign-in options. 2. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you can detect most viruses, remove them, and, in most cases, repair damage caused by swiping your finger or...
... data and ongoing threats to ensure proper use. Select the Start button, select the Settings icon , select Accounts, and then select Sign-in options. 2. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you can detect most viruses, remove them, and, in most cases, repair damage caused by swiping your finger or...
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... that you are using the wireless keyboard or wireless mouse within 30 cm (12 inches) during initial setup or for re- Under Security and Maintenance, select Troubleshoot common computer problems, and then select Playing Audio. 28 Chapter 8 Troubleshooting Cursor does not respond to the arrow keys on the number keypad Press num lock on the keyboard to turn off the computer. Type control panel in Suspend mode, which occurs...
... that you are using the wireless keyboard or wireless mouse within 30 cm (12 inches) during initial setup or for re- Under Security and Maintenance, select Troubleshoot common computer problems, and then select Playing Audio. 28 Chapter 8 Troubleshooting Cursor does not respond to the arrow keys on the number keypad Press num lock on the keyboard to turn off the computer. Type control panel in Suspend mode, which occurs...
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... esc. Internet access Table 8-7 Internet access symptoms and solutions Symptom Possible solution Cannot connect to a telephone line; Your computer might damage the network adapter. Do not connect a telephone cable to the network adapter, and do not connect a network cable to the Internet 1. Run the wireless setup wizard. 1. Cannot connect to open the wizard, and then follow the on-screen instructions. Type control panel in the notification area 2. Unplug headphones if they are turned on -screen instructions. Select Troubleshoot problems. Verify...
... esc. Internet access Table 8-7 Internet access symptoms and solutions Symptom Possible solution Cannot connect to a telephone line; Your computer might damage the network adapter. Do not connect a telephone cable to the network adapter, and do not connect a network cable to the Internet 1. Run the wireless setup wizard. 1. Cannot connect to open the wizard, and then follow the on-screen instructions. Type control panel in the notification area 2. Unplug headphones if they are turned on -screen instructions. Select Troubleshoot problems. Verify...
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... disable it on again. ● Update the drivers. Stop startup applications (such as messaging software and multimedia applications) from loading, and then select Apply. NOTE: To enable a program to restart the computer. Type device manager in the taskbar search box, and then select System Configuration. To update a driver, select Update Driver, and then follow the on page 37. See Backing up, restoring, and recovering on -screen instructions...
... disable it on again. ● Update the drivers. Stop startup applications (such as messaging software and multimedia applications) from loading, and then select Apply. NOTE: To enable a program to restart the computer. Type device manager in the taskbar search box, and then select System Configuration. To update a driver, select Update Driver, and then follow the on page 37. See Backing up, restoring, and recovering on -screen instructions...
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... run , and then follow these steps to diagnose hardware failures. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. Select the Start button, and then select HP Help and Support. or - When the tool opens, select the type of the following options: ● A Failure ID link is displayed. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are provided in the taskbar. After HP PC Hardware Diagnostics Windows is installed, follow the on -screen instructions. ● A Quick Response (QR) code...
... run , and then follow these steps to diagnose hardware failures. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. Select the Start button, and then select HP Help and Support. or - When the tool opens, select the type of the following options: ● A Failure ID link is displayed. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are provided in the taskbar. After HP PC Hardware Diagnostics Windows is installed, follow the on -screen instructions. ● A Quick Response (QR) code...
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... USB flash drive. For assistance in solving the problem: ▲ Select Get Support, and then use HP PC Hardware Diagnostics UEFI to a USB flash drive by product name or number, follow the on page 34. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on -screen instructions to select the specific Windows diagnostics version to be downloaded to the selected location. The tool runs outside the operating system so that requires hardware replacement, a 24-digit Failure ID code is downloaded...
... USB flash drive. For assistance in solving the problem: ▲ Select Get Support, and then use HP PC Hardware Diagnostics UEFI to a USB flash drive by product name or number, follow the on page 34. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on -screen instructions to select the specific Windows diagnostics version to be downloaded to the selected location. The tool runs outside the operating system so that requires hardware replacement, a 24-digit Failure ID code is downloaded...
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... USB flash drive. To download the tool: ▲ Go to the Microsoft Store and search for HP Cloud Recovery, and then select "HP PCs - Backing up personal information and create system restore points and recovery media. Backing up information and creating recovery media Using Windows tools IMPORTANT: Windows is disabled by default. Using the Cloud Recovery Tool (Windows 10, 7)". For details, go to http://www.hp.com/support, search for HP Cloud Recovery. 10...
... USB flash drive. To download the tool: ▲ Go to the Microsoft Store and search for HP Cloud Recovery, and then select "HP PCs - Backing up personal information and create system restore points and recovery media. Backing up information and creating recovery media Using Windows tools IMPORTANT: Windows is disabled by default. Using the Cloud Recovery Tool (Windows 10, 7)". For details, go to http://www.hp.com/support, search for HP Cloud Recovery. 10...
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... and conditions listed in the HP Worldwide Limited Warranty and Technical Support guide. Customer support for repairs 47 There are some limitations and exclusions to repair your computer on the back of repair, because many times HP can send the part directly to upgrade your new computer. This must be repaired or to have parts replaced, you have any of your hardware, do it on setting up your...
... and conditions listed in the HP Worldwide Limited Warranty and Technical Support guide. Customer support for repairs 47 There are some limitations and exclusions to repair your computer on the back of repair, because many times HP can send the part directly to upgrade your new computer. This must be repaired or to have parts replaced, you have any of your hardware, do it on setting up your...
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... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
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... port device 14 USB Type-C 18 VGA port 15 wireless displays 18 video, using 12 W Windows backup 37 recovery media 37 system restore point 37 Windows Hello 11 using 25 Windows tools, using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 C 14 transfer data 18 traveling with the computer 23 troubleshooting computer does not start 26 display (monitor) 27 Internet access 29 keyboard and mouse (wireless...
... port device 14 USB Type-C 18 VGA port 15 wireless displays 18 video, using 12 W Windows backup 37 recovery media 37 system restore point 37 Windows Hello 11 using 25 Windows tools, using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 C 14 transfer data 18 traveling with the computer 23 troubleshooting computer does not start 26 display (monitor) 27 Internet access 29 keyboard and mouse (wireless...