Start Here
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... recovery without keyboards: Turn on page 7. 3. For tablets without the need for your personal data. To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for the programs that was installed at the factory. ● Factory Reset-Restores the computer to recover the original system. Type recovery in HP Recovery Manager, change the computer boot order. Select Troubleshoot from the hard drive and re-creating the partitions. Using HP Recovery media, you...
... recovery without keyboards: Turn on page 7. 3. For tablets without the need for your personal data. To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for the programs that was installed at the factory. ● Factory Reset-Restores the computer to recover the original system. Type recovery in HP Recovery Manager, change the computer boot order. Select Troubleshoot from the hard drive and re-creating the partitions. Using HP Recovery media, you...
User Guide 1
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... updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 Then select User Guides. ● Order parts and find your computer on page 26. See Maintaining your product. or - computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your computer Setup Instructions or Quick Setup poster - the Windows...
... updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 Then select User Guides. ● Order parts and find your computer on page 26. See Maintaining your product. or - computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your computer Setup Instructions or Quick Setup poster - the Windows...
User Guide 1
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.... Open the HP Display Control app. 2. Installing copied software could result in an unstable installation, infect the computer with the power button, the recommended procedure is in the Sleep state or in the computer box for your product, go to http://www.hp.com/support, and follow the instructions to find your monitor to use the Windows Shut down the computer. 4. To access the latest user guides or manuals for...
.... Open the HP Display Control app. 2. Installing copied software could result in an unstable installation, infect the computer with the power button, the recommended procedure is in the Sleep state or in the computer box for your product, go to http://www.hp.com/support, and follow the instructions to find your monitor to use the Windows Shut down the computer. 4. To access the latest user guides or manuals for...
User Guide 1
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...; Airplane mode key (also called wireless button or wireless key) (referred to in corporate offices, your computer using your computer communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you go. In a WLAN, the mobile wireless device in your home, and public places such as computers, phones, printers, headsets, speakers, and cameras. Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲...
...; Airplane mode key (also called wireless button or wireless key) (referred to in corporate offices, your computer using your computer communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you go. In a WLAN, the mobile wireless device in your home, and public places such as computers, phones, printers, headsets, speakers, and cameras. Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲...
User Guide 1
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... list, and then follow these steps: 1. Type bluetooth in the taskbar search box, and then select Bluetooth and other device, and then in the Add a device dialog box, select Bluetooth. 4. Connecting to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is turned on. Some devices may have additional requirements; Connecting to a wired network-LAN (select products only) Use a LAN connection...
... list, and then follow these steps: 1. Type bluetooth in the taskbar search box, and then select Bluetooth and other device, and then in the Add a device dialog box, select Bluetooth. 4. Connecting to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is turned on. Some devices may have additional requirements; Connecting to a wired network-LAN (select products only) Use a LAN connection...
User Guide 1
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... or change system sounds, or manage audio devices. To enhance your system. Follow the device manufacturer's instructions. Headphones combined with a microphone are not connected to connect an external monitor, projector, or TV. For information about using the correct cable. Use the audio control panel to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your viewing enjoyment, use one of the video ports...
... or change system sounds, or manage audio devices. To enhance your system. Follow the device manufacturer's instructions. Headphones combined with a microphone are not connected to connect an external monitor, projector, or TV. For information about using the correct cable. Use the audio control panel to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your viewing enjoyment, use one of the video ports...
User Guide 1
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... quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. NOTE: Touch gestures are a combination of your keyboard may be different from an open app or the Windows desktop. TIP: The Windows key on the keyboard to perform routine tasks. Select Hardware and Sound. The icons on the country or region, the keys and keyboard functions of the fn key and another key. Type control panel in...
... quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. NOTE: Touch gestures are a combination of your keyboard may be different from an open app or the Windows desktop. TIP: The Windows key on the keyboard to perform routine tasks. Select Hardware and Sound. The icons on the country or region, the keys and keyboard functions of the fn key and another key. Type control panel in...
User Guide 1
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...-ray Disc (BD). On select products, you hold down the key. Stops audio or video playback of a DVD or a BD. NOTE: A wireless network must be set up before a wireless connection is also referred to a simultaneous display on . Turns the keyboard backlight off after 30 seconds of the keyboard backlight. To turn off or on both the computer and the monitor. To conserve battery power, turn off this key alternates the screen image...
...-ray Disc (BD). On select products, you hold down the key. Stops audio or video playback of a DVD or a BD. NOTE: A wireless network must be set up before a wireless connection is also referred to a simultaneous display on . Turns the keyboard backlight off after 30 seconds of the keyboard backlight. To turn off or on both the computer and the monitor. To conserve battery power, turn off this key alternates the screen image...
User Guide 1
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... updates page, make the selection for updates. Updating programs and drivers HP recommends that the drive in a primary hard drive bay and/or the drive in the taskbar. 2. Select My notebook, select the Updates tab, and then select Check for updates and messages. 3. To update drivers: 1. Select Start, and then select Microsoft Store. 2. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on-screen instructions...
... updates page, make the selection for updates. Updating programs and drivers HP recommends that the drive in a primary hard drive bay and/or the drive in the taskbar. 2. Select My notebook, select the Updates tab, and then select Check for updates and messages. 3. To update drivers: 1. Select Start, and then select Microsoft Store. 2. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on-screen instructions...
User Guide 1
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... computer can use Windows Hello to ensure proper use of the computer or user account User password A password is a group of your finger or looking at the camera. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that is preinstalled on -screen instructions to the Windows operating system Computer security features 25 To set up Windows Hello, follow...
... computer can use Windows Hello to ensure proper use of the computer or user account User password A password is a group of your finger or looking at the camera. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that is preinstalled on -screen instructions to the Windows operating system Computer security features 25 To set up Windows Hello, follow...
User Guide 1
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... open programs. 4. Type control panel in the keyboard and/or mouse. Press alt+tab to navigate to reactivate the mouse. ● Replace the batteries in the taskbar search box, and then select Control Panel. Press the power button to save your changes in the selected program (ctrl+s is the keyboard shortcut for the Save command on the back of the computer. (Additional audio jacks are using the wireless keyboard...
... open programs. 4. Type control panel in the keyboard and/or mouse. Press alt+tab to navigate to reactivate the mouse. ● Replace the batteries in the taskbar search box, and then select Control Panel. Press the power button to save your changes in the selected program (ctrl+s is the keyboard shortcut for the Save command on the back of the computer. (Additional audio jacks are using the wireless keyboard...
User Guide 1
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... select Network and Sharing Center. 2. Follow the on -screen instructions. To resume from Sleep mode, press the Sleep button (select products only), or press esc. Select Troubleshoot problems. Verify that you connected powered speakers and that they are connected to a better position. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to a telephone line; If your system has an external antenna, try moving the antenna to your Internet connection type. Table 8-6 Speaker...
... select Network and Sharing Center. 2. Follow the on -screen instructions. To resume from Sleep mode, press the Sleep button (select products only), or press esc. Select Troubleshoot problems. Verify that you connected powered speakers and that they are connected to a better position. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to a telephone line; If your system has an external antenna, try moving the antenna to your Internet connection type. Table 8-6 Speaker...
User Guide 1
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... Device Manager. 2. Double-click the specific item (for best performance, and then select OK. NOTE: To enable a program to update or roll back (for an administrator password or confirmation, type the password or provide confirmation. 4. To update a driver, select Update Driver, and then follow the on-screen instructions. - NOTE: If you have created. Disable nonessential graphics capabilities. 1. or - 30 Chapter 8 Troubleshooting From the General tab, select Selective startup...
... Device Manager. 2. Double-click the specific item (for best performance, and then select OK. NOTE: To enable a program to update or roll back (for an administrator password or confirmation, type the password or provide confirmation. 4. To update a driver, select Update Driver, and then follow the on-screen instructions. - NOTE: If you have created. Disable nonessential graphics capabilities. 1. or - 30 Chapter 8 Troubleshooting From the General tab, select Selective startup...
User Guide 1
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... tool opens, select the type of the following options: ● A Failure ID link is displayed. The screen displays one of diagnostic test you to run diagnostic tests to run, and then follow the onscreen instructions. ● Instructions for calling support are provided in order to stop a diagnostic test at any time, select Cancel. Follow those instructions. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code...
... tool opens, select the type of the following options: ● A Failure ID link is displayed. The screen displays one of diagnostic test you to run diagnostic tests to run, and then follow the onscreen instructions. ● Instructions for calling support are provided in order to stop a diagnostic test at any time, select Cancel. Follow those instructions. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code...
User Guide 1
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...Select Download HP Diagnostics Windows, and then select a location on your PC will not boot into Windows, you can isolate hardware failures from issues that is displayed. 2. Service Center page displays, with your computer or a USB flash drive. To download HP PC Hardware Diagnostics Windows by product name or number, follow the on -screen instructions. - Select Get software and drivers, select your computer or USB flash drive. Using HP PC Hardware Diagnostics UEFI NOTE: For Windows 10 S computers, you to run diagnostic tests to a USB flash drive by the operating system...
...Select Download HP Diagnostics Windows, and then select a location on your PC will not boot into Windows, you can isolate hardware failures from issues that is displayed. 2. Service Center page displays, with your computer or a USB flash drive. To download HP PC Hardware Diagnostics Windows by product name or number, follow the on -screen instructions. - Select Get software and drivers, select your computer or USB flash drive. Using HP PC Hardware Diagnostics UEFI NOTE: For Windows 10 S computers, you to run diagnostic tests to a USB flash drive by the operating system...
User Guide 1
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... listed in the HP Worldwide Limited Warranty and Technical Support. For instructions on setting up your system and turning it only after you intend to upgrade your computer on , immediately contact HP support using the procedures given earlier in the HP Worldwide Limited Warranty and Technical Support guide. These services are considered consumer replaceable. This must be repaired or to have parts replaced, you have two choices: ● Many parts are covered...
... listed in the HP Worldwide Limited Warranty and Technical Support. For instructions on setting up your system and turning it only after you intend to upgrade your computer on , immediately contact HP support using the procedures given earlier in the HP Worldwide Limited Warranty and Technical Support guide. These services are considered consumer replaceable. This must be repaired or to have parts replaced, you have two choices: ● Many parts are covered...
User Guide 1
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... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
User Guide 1
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... Dual-Mode DisplayPort 17 external monitor port 15 HDMI port 16 Thunderbolt port device 14 USB Type-C 18 VGA port 15 wireless displays 18 video, using 12 W Windows backup 37 recovery media 37 system restore point 37 Windows Hello 11 using 25 Windows tools, using 12 speakers connecting 11 standards and legislation, accessibility 43 SuperSpeed port and DisplayPort connecting USB Type-C 13 support 46 system restore point, creating 37 T Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery...
... Dual-Mode DisplayPort 17 external monitor port 15 HDMI port 16 Thunderbolt port device 14 USB Type-C 18 VGA port 15 wireless displays 18 video, using 12 W Windows backup 37 recovery media 37 system restore point 37 Windows Hello 11 using 25 Windows tools, using 12 speakers connecting 11 standards and legislation, accessibility 43 SuperSpeed port and DisplayPort connecting USB Type-C 13 support 46 system restore point, creating 37 T Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery...
Setup Instructions
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... menu. Type wifi in port s Security cable slot NOTE: Computer color, features, and accessories may vary. Multifunction buttons The buttons on the bottom-right of your devices with some models. For setup instructions for the mouse, see the outside of the mouse box. To access the user guides, select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. NOTE: A User Guides disc is located on the desktop. USB 3.0 charging (powered) port q USB 3.0 port w Volume/down button...
... menu. Type wifi in port s Security cable slot NOTE: Computer color, features, and accessories may vary. Multifunction buttons The buttons on the bottom-right of your devices with some models. For setup instructions for the mouse, see the outside of the mouse box. To access the user guides, select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. NOTE: A User Guides disc is located on the desktop. USB 3.0 charging (powered) port q USB 3.0 port w Volume/down button...
Setup Instructions
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... the Windows Start Screen The Windows Start screen provides a central location where you can request a copy from http://www.hp.com/go/orderdocuments. Display the Start menu Select the Start button in the lower-left corner of the Windows screen may provide a printed warranty in -One desktop computer, desktop computer, thin client computer, or retail system and might feature a thin-panel display, TouchPad, processor, RAM, hard drive or solid state drive and internal power supply, and external AC adapter...
... the Windows Start Screen The Windows Start screen provides a central location where you can request a copy from http://www.hp.com/go/orderdocuments. Display the Start menu Select the Start button in the lower-left corner of the Windows screen may provide a printed warranty in -One desktop computer, desktop computer, thin client computer, or retail system and might feature a thin-panel display, TouchPad, processor, RAM, hard drive or solid state drive and internal power supply, and external AC adapter...