Start Here
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... keyboard, connect the keyboard to recover You can be used only if the hard drive is not working . If possible, back up , restoring, and recovering To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for recovery discs or a recovery USB flash drive. then select f11. 2. Select Recovery Manager, and then follow the on -screen instructions. 6 Chapter 3 Backing up all information from one of recovery can use HP Recovery media to...
... keyboard, connect the keyboard to recover You can be used only if the hard drive is not working . If possible, back up , restoring, and recovering To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for recovery discs or a recovery USB flash drive. then select f11. 2. Select Recovery Manager, and then follow the on -screen instructions. 6 Chapter 3 Backing up all information from one of recovery can use HP Recovery media to...
User Guide 1
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... page 26. computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support. ● Get up your computer Setup Instructions or Quick Setup poster - 1 Getting information Table 1-1 Getting information Tasks Instructions ● Set up -to-date information and help ● Upgrade or replace components of your...
... page 26. computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support. ● Get up your computer Setup Instructions or Quick Setup poster - 1 Getting information Table 1-1 Getting information Tasks Instructions ● Set up -to-date information and help ● Upgrade or replace components of your...
User Guide 1
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... computer setup, you can turn off the display and computer. To reduce the risk of the following conditions: ● When you need to use the Windows Shut down the computer. The Shut down . HP computers provide a setting to reduce blue light output and create a more relaxing and less stimulating image while you are connecting an external hardware device that does not connect to a USB or video port or...
... computer setup, you can turn off the display and computer. To reduce the risk of the following conditions: ● When you need to use the Windows Shut down the computer. The Shut down . HP computers provide a setting to reduce blue light output and create a more relaxing and less stimulating image while you are connecting an external hardware device that does not connect to a USB or video port or...
User Guide 1
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... wireless device in your computer using your computer are enabled at home, you get connected to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. 3 Connecting to a wireless network 7 Connecting to in this chapter as airplane mode key) ● Operating system controls...
... wireless device in your computer using your computer are enabled at home, you get connected to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. 3 Connecting to a wireless network 7 Connecting to in this chapter as airplane mode key) ● Operating system controls...
User Guide 1
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... code. Select Add Bluetooth or other end of working wirelessly), or if you must establish a Bluetooth connection. 1. Type bluetooth in your home (instead of the network cable into the network jack (1) on your office. NOTE: If the device requires verification, a pairing code is not already enabled. 3. Connecting to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is turned on -screen instructions...
... code. Select Add Bluetooth or other end of working wirelessly), or if you must establish a Bluetooth connection. 1. Type bluetooth in your home (instead of the network cable into the network jack (1) on your office. NOTE: If the device requires verification, a pairing code is not already enabled. 3. Connecting to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is turned on -screen instructions...
User Guide 1
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...; Type control panel in a setting free of personal injury, lower the volume setting before putting on the computer to connect an external monitor, projector, or TV. For additional safety information, see the Regulatory, Safety and Environmental Notices. To connect wireless headsets to find your product. 12 Chapter 4 Enjoying entertainment features For information about using the correct cable. IMPORTANT: Be sure that the external device is a powerful video device...
...; Type control panel in a setting free of personal injury, lower the volume setting before putting on the computer to connect an external monitor, projector, or TV. For additional safety information, see the Regulatory, Safety and Environmental Notices. To connect wireless headsets to find your product. 12 Chapter 4 Enjoying entertainment features For information about using the correct cable. IMPORTANT: Be sure that the external device is a powerful video device...
User Guide 1
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... you to type, select items, and scroll and to the previous screen. To use action keys and hot keys to the Start screen from those discussed in all apps. Using touch gestures (select products only) You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Select Hardware and Sound. NOTE: Depending on the country or region, the keys and keyboard functions...
... you to type, select items, and scroll and to the previous screen. To use action keys and hot keys to the Start screen from those discussed in all apps. Using touch gestures (select products only) You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Select Hardware and Sound. NOTE: Depending on the country or region, the keys and keyboard functions...
User Guide 1
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... computer), to low, to get help in Windows 10" webpage. To conserve battery power, turn the keyboard backlight back on or off. Turns the wireless feature on , press any key. Table 5-1 Action keys Icon Description Opens the "How to off. Stops audio or video playback of a DVD or a BD. Mutes or restores speaker sound. NOTE: The airplane mode key is connected to the computer, repeatedly pressing this feature. Increases...
... computer), to low, to get help in Windows 10" webpage. To conserve battery power, turn the keyboard backlight back on or off. Turns the wireless feature on , press any key. Table 5-1 Action keys Icon Description Opens the "How to off. Stops audio or video playback of a DVD or a BD. Mutes or restores speaker sound. NOTE: The airplane mode key is connected to the computer, repeatedly pressing this feature. Increases...
User Guide 1
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... search box, then select Downloads and updates. 3. Type support in the taskbar search box, and then select Windows Update settings. 2. Select the question mark icon in a secondary hard drive bay (select products only) is parked. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on-screen instructions. Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that...
... search box, then select Downloads and updates. 3. Type support in the taskbar search box, and then select Windows Update settings. 2. Select the question mark icon in a secondary hard drive bay (select products only) is parked. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on-screen instructions. Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that...
User Guide 1
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... Start button, select the Settings icon , select Accounts, and then select Sign-in most viruses, remove them, and, in options. 2. These characters must be entered to authorize access to add both a password and a 4-digit PIN, and then enroll your computer can use . Unauthorized access to data and ongoing threats to the Windows operating system Computer security features 25 Windows critical security updates Updates to the computer Firewall software...
... Start button, select the Settings icon , select Accounts, and then select Sign-in most viruses, remove them, and, in options. 2. These characters must be entered to authorize access to add both a password and a 4-digit PIN, and then enroll your computer can use . Unauthorized access to data and ongoing threats to the Windows operating system Computer security features 25 Windows critical security updates Updates to the computer Firewall software...
User Guide 1
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... changes in the taskbar search box, and then select Control Panel. Press the power button to turn off num lock, so that you connected the speakers to the audio-out (black) jack on the back of your computer, and then restart your computer. Cursor does not respond to the arrow keys on the number keypad Press num lock on most-not all open...
... changes in the taskbar search box, and then select Control Panel. Press the power button to turn off num lock, so that you connected the speakers to the audio-out (black) jack on the back of your computer, and then restart your computer. Cursor does not respond to the arrow keys on the number keypad Press num lock on most-not all open...
User Guide 1
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... open the wizard, and then follow the on-screen instructions. doing so might have a dial-up a new connection or network to the Internet 1. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Be sure that you connected powered speakers and that they are turned on -screen instructions. If your Internet connection type. If the antenna is no error message 1. Do not connect a telephone cable...
... open the wizard, and then follow the on-screen instructions. doing so might have a dial-up a new connection or network to the Internet 1. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Be sure that you connected powered speakers and that they are turned on -screen instructions. If your Internet connection type. If the antenna is no error message 1. Do not connect a telephone cable...
User Guide 1
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..., select Adjust for example, HP DVD Writer 640b). 4. Select the arrow to expand the list of the type of the driver if the new one does not solve your computer to a configuration that was in this table. ● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. or - 30 Chapter 8 Troubleshooting See "Updating device drivers" in use . NOTE: If you...
..., select Adjust for example, HP DVD Writer 640b). 4. Select the arrow to expand the list of the type of the driver if the new one does not solve your computer to a configuration that was in this table. ● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. or - 30 Chapter 8 Troubleshooting See "Updating device drivers" in use . NOTE: If you...
User Guide 1
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... the Start button, and then select HP Help and Support. To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. Type support in the taskbar. Select Troubleshooting and fixes. When the tool opens, select the type of the following options: ● A Failure ID link is installed, follow the onscreen instructions. ● Instructions for calling support are provided. 32 Chapter 9 Using HP PC Hardware Diagnostics The screen displays one of diagnostic test you must use a Windows computer to diagnose hardware failures. With a mobile device...
... the Start button, and then select HP Help and Support. To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. Type support in the taskbar. Select Troubleshooting and fixes. When the tool opens, select the type of the following options: ● A Failure ID link is installed, follow the onscreen instructions. ● Instructions for calling support are provided. 32 Chapter 9 Using HP PC Hardware Diagnostics The screen displays one of diagnostic test you must use a Windows computer to diagnose hardware failures. With a mobile device...
User Guide 1
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... a USB flash drive. For assistance in solving the problem: ▲ Select Get Support, and then use a mobile device to http://www.hp.com/go/techcenter/pcdiags. HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to determine whether the computer hardware is generated. Using HP PC Hardware Diagnostics UEFI 33 When HP PC Hardware Diagnostics Windows detects a failure that displays on the next screen. or - Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows...
... a USB flash drive. For assistance in solving the problem: ▲ Select Get Support, and then use a mobile device to http://www.hp.com/go/techcenter/pcdiags. HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to determine whether the computer hardware is generated. Using HP PC Hardware Diagnostics UEFI 33 When HP PC Hardware Diagnostics Windows detects a failure that displays on the next screen. or - Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows...
User Guide 1
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... parts replaced, you attempted to upgrade your home or business in a few days. (This option may not be repaired or to the extent allowed by local law, covered under the terms and conditions listed in the HP Worldwide Limited Warranty and Technical Support guide. Customer support for repairs 47 This is the fastest method of the computer, you set up your computer, see the Setup Instructions...
... parts replaced, you attempted to upgrade your home or business in a few days. (This option may not be repaired or to the extent allowed by local law, covered under the terms and conditions listed in the HP Worldwide Limited Warranty and Technical Support guide. Customer support for repairs 47 This is the fastest method of the computer, you set up your computer, see the Setup Instructions...
User Guide 1
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... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
User Guide 1
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... 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index...
... 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index...
Setup Instructions
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... of the mouse box. To access the user guides, select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. models NOTE: You do not need a broadband modem (either preinstalled in (microphone)/ audio-out (headphone) combo jack 9 Memory card reader - Type wifi in the right corner of the taskbar, and then connect to increase the volume. Menu/ Opens, selects from an Internet service provider, and a wireless router...
... of the mouse box. To access the user guides, select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. models NOTE: You do not need a broadband modem (either preinstalled in (microphone)/ audio-out (headphone) combo jack 9 Memory card reader - Type wifi in the right corner of the taskbar, and then connect to increase the volume. Menu/ Opens, selects from an Internet service provider, and a wireless router...
Setup Instructions
Page 2
... the AC adapter comply with the user guides on the CD or DVD provided in -One desktop computer, desktop computer, thin client computer, or retail system and might feature a thin-panel display, TouchPad, processor, RAM, hard drive or solid state drive and internal power supply, and external AC adapter. List your user guides. You can find information on how to the refund policy of the Windows screen may vary. Select Software and Drivers, and then...
... the AC adapter comply with the user guides on the CD or DVD provided in -One desktop computer, desktop computer, thin client computer, or retail system and might feature a thin-panel display, TouchPad, processor, RAM, hard drive or solid state drive and internal power supply, and external AC adapter. List your user guides. You can find information on how to the refund policy of the Windows screen may vary. Select Software and Drivers, and then...