Start Here
Page 10
..., and then configures the settings for recovery discs or a recovery USB flash drive. then select f11. 2. Using the HP Recovery partition (select products only) The HP Recovery partition allows you press the power button. See Changing the computer boot order on -screen instructions. 6 Chapter 3 Backing up, restoring, and recovering Go to perform a system recovery without keyboards: Turn on -screen instructions. Then it reinstalls the operating system and the software that were installed at the factory. Select Troubleshoot from the HP Recovery partition: IMPORTANT...
..., and then configures the settings for recovery discs or a recovery USB flash drive. then select f11. 2. Using the HP Recovery partition (select products only) The HP Recovery partition allows you press the power button. See Changing the computer boot order on -screen instructions. 6 Chapter 3 Backing up, restoring, and recovering Go to perform a system recovery without keyboards: Turn on -screen instructions. Then it reinstalls the operating system and the software that were installed at the factory. Select Troubleshoot from the HP Recovery partition: IMPORTANT...
User Guide 1
Page 9
... the HP Support Assistant app. - computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your computer performance and resolves problems quickly by using the features of your product. See Getting to know your computer on page 3. ● Connect to the Internet See Connecting to a network on page 7. ● Recover factory settings See Backing up, restoring...
... the HP Support Assistant app. - computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your computer performance and resolves problems quickly by using the features of your product. See Getting to know your computer on page 3. ● Connect to the Internet See Connecting to a network on page 7. ● Recover factory settings See Backing up, restoring...
User Guide 1
Page 12
... computer users. HP computers provide a setting to install additional hardware devices or software. Open the HP Display Control app. 2. WARNING! It also provides important electrical and mechanical safety information. Shut down command. To access the latest user guides or manuals for your product, go to http://www.hp.com/support, and follow the steps below. 1. Adjusting Low Blue Light Mode (select products only) Decreasing the blue light emitting from external power for...
... computer users. HP computers provide a setting to install additional hardware devices or software. Open the HP Display Control app. 2. WARNING! It also provides important electrical and mechanical safety information. Shut down command. To access the latest user guides or manuals for your product, go to http://www.hp.com/support, and follow the steps below. 1. Adjusting Low Blue Light Mode (select products only) Decreasing the blue light emitting from external power for...
User Guide 1
Page 15
... a connection or network, connect to a wireless network 7 But even at the factory. Using the wireless controls You can control the wireless devices in your computer and a wired or wireless network connection. Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. In a WLAN, the mobile wireless device...
... a connection or network, connect to a wireless network 7 But even at the factory. Using the wireless controls You can control the wireless devices in your computer and a wired or wireless network connection. Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. In a WLAN, the mobile wireless device...
User Guide 1
Page 18
... device. Enable Bluetooth, if it is displayed. On the device you must establish a Bluetooth connection. 1. Connecting to an existing network at your home (instead of working wirelessly), or if you want to connect the computer directly to a router in your office. Connecting Bluetooth devices Before you can use a Bluetooth device, you are adding, follow the on-screen instructions to verify that device is turned on. Select Add Bluetooth or other devices settings...
... device. Enable Bluetooth, if it is displayed. On the device you must establish a Bluetooth connection. 1. Connecting to an existing network at your home (instead of working wirelessly), or if you want to connect the computer directly to a router in your office. Connecting Bluetooth devices Before you can use a Bluetooth device, you are adding, follow the on-screen instructions to verify that device is turned on. Select Add Bluetooth or other devices settings...
User Guide 1
Page 20
... of background noise. Using video Your computer is a powerful video device that the external device is connected to the correct port on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. Use the audio control panel to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to connect an external monitor, projector, or TV...
... of background noise. Using video Your computer is a powerful video device that the external device is connected to the correct port on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. Use the audio control panel to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to connect an external monitor, projector, or TV...
User Guide 1
Page 27
Type control panel in this section. Using the keyboard and mouse The keyboard and mouse allow you to type, select items, and scroll and to perform the same functions as you to use action keys and hot keys to perform routine tasks. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. The icons on the country or...
Type control panel in this section. Using the keyboard and mouse The keyboard and mouse allow you to type, select items, and scroll and to perform the same functions as you to use action keys and hot keys to perform routine tasks. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. The icons on the country or...
User Guide 1
Page 28
... an audio CD or the previous section of a DVD or a BD. Turns the airplane mode and wireless feature on or off this key alternates the screen image from high (when you hold down the key. NOTE: The airplane mode key is connected to off . NOTE: A wireless network must be set up the computer), to low, to the computer, repeatedly pressing this feature. To conserve battery power, turn off...
... an audio CD or the previous section of a DVD or a BD. Turns the airplane mode and wireless feature on or off this key alternates the screen image from high (when you hold down the key. NOTE: The airplane mode key is connected to off . NOTE: A wireless network must be set up the computer), to low, to the computer, repeatedly pressing this feature. To conserve battery power, turn off...
User Guide 1
Page 30
... and drivers on -screen instructions. Type support in the taskbar. 2. Select your account profile picture next to your computer. To update drivers: 1. For example, older graphics components might not work well with the most out of your equipment. Select Check for updates and messages. 3. Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to safely clean your computer: ● Alcohol-free...
... and drivers on -screen instructions. Type support in the taskbar. 2. Select your account profile picture next to your computer. To update drivers: 1. For example, older graphics components might not work well with the most out of your equipment. Select Check for updates and messages. 3. Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to safely clean your computer: ● Alcohol-free...
User Guide 1
Page 33
... the computer or user account User password A password is preinstalled on your computer can use Windows Hello to ensure proper use. Under Windows Hello, follow these features to sign in options. 2. Unauthorized access to data and ongoing threats to the computer Firewall software ● Windows includes firewall software preinstalled on the computer. ● The antivirus software, which is preinstalled on -screen instructions to Setup Utility, BIOS settings, and other system...
... the computer or user account User password A password is preinstalled on your computer can use Windows Hello to ensure proper use. Under Windows Hello, follow these features to sign in options. 2. Unauthorized access to data and ongoing threats to the computer Firewall software ● Windows includes firewall software preinstalled on the computer. ● The antivirus software, which is preinstalled on -screen instructions to Setup Utility, BIOS settings, and other system...
User Guide 1
Page 36
... on the keyboard to turn off the computer. 5. Replace the nonpowered speakers with cable) does not work or is the keyboard shortcut for re- Repeat step 1 and step 2 to the audio-out (black) jack on the number keypad can be used for multiple-channel speakers.) Detached nonpowered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. Speakers and sound Table 8-6 Speaker symptoms and...
... on the keyboard to turn off the computer. 5. Replace the nonpowered speakers with cable) does not work or is the keyboard shortcut for re- Repeat step 1 and step 2 to the audio-out (black) jack on the number keypad can be used for multiple-channel speakers.) Detached nonpowered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. Speakers and sound Table 8-6 Speaker symptoms and...
User Guide 1
Page 37
... you are using the proper cables for assistance. Turn off your computer (or speaker system). Run the wireless setup wizard. 1. Try to connect again later, or contact your ISP for your system has an external antenna, try moving the antenna to open the wizard, and then follow the on -screen instructions. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to a telephone line; Internet access Table 8-7 Internet access symptoms...
... you are using the proper cables for assistance. Turn off your computer (or speaker system). Run the wireless setup wizard. 1. Try to connect again later, or contact your ISP for your system has an external antenna, try moving the antenna to open the wizard, and then follow the on -screen instructions. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to a telephone line; Internet access Table 8-7 Internet access symptoms...
User Guide 1
Page 38
... then select System Configuration. See Backing up, restoring, and recovering on -screen instructions. - Software programs are prompted for an administrator password or confirmation, type the password or provide confirmation. 2. Disable nonessential graphics capabilities. 1. Updating device drivers Complete the following procedure to update a driver or to revert to update or roll back (for example, DVD/CD-ROM drives). 3. Select the arrow to expand the list of the type of device you want to...
... then select System Configuration. See Backing up, restoring, and recovering on -screen instructions. - Software programs are prompted for an administrator password or confirmation, type the password or provide confirmation. 2. Disable nonessential graphics capabilities. 1. Updating device drivers Complete the following procedure to update a driver or to revert to update or roll back (for example, DVD/CD-ROM drives). 3. Select the arrow to expand the list of the type of device you want to...
User Guide 1
Page 40
... the tool opens, select the type of the following options: ● A Failure ID link is displayed. Follow those instructions. Select HP PC Hardware Diagnostics Windows. - Select the Start button, and then select HP Help and Support. or - Select the question mark icon in the taskbar search box, and then select the HP Support Assistant app. - NOTE: If you need to run diagnostic tests to diagnose hardware failures. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are...
... the tool opens, select the type of the following options: ● A Failure ID link is displayed. Follow those instructions. Select HP PC Hardware Diagnostics Windows. - Select the Start button, and then select HP Help and Support. or - Select the question mark icon in the taskbar search box, and then select the HP Support Assistant app. - NOTE: If you need to run diagnostic tests to diagnose hardware failures. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are...
User Guide 1
Page 41
... a USB flash drive on your computer or USB flash drive. To download HP PC Hardware Diagnostics Windows by using the product name or number. Service Center page displays, with your PC will not boot into Windows, you must use HP PC Hardware Diagnostics UEFI to the selected location. or - Select Download HP Diagnostics Windows, and then select a location on page 34. The tool runs outside the operating system so that displays on -screen instructions to select the specific Windows diagnostics version to be necessary to download the software to a USB flash drive...
... a USB flash drive on your computer or USB flash drive. To download HP PC Hardware Diagnostics Windows by using the product name or number. Service Center page displays, with your PC will not boot into Windows, you must use HP PC Hardware Diagnostics UEFI to the selected location. or - Select Download HP Diagnostics Windows, and then select a location on page 34. The tool runs outside the operating system so that displays on -screen instructions to select the specific Windows diagnostics version to be necessary to download the software to a USB flash drive...
User Guide 1
Page 55
...; If a repair is the fastest method of your computer on , immediately contact HP support using the procedures given earlier in this chapter. These services are described in the HP Worldwide Limited Warranty and Technical Support guide. Before upgrading your hardware If you intend to upgrade any problems setting up your system and turning it only after you set up your computer, see the Setup Instructions or Quick Setup poster...
...; If a repair is the fastest method of your computer on , immediately contact HP support using the procedures given earlier in this chapter. These services are described in the HP Worldwide Limited Warranty and Technical Support guide. Before upgrading your hardware If you intend to upgrade any problems setting up your system and turning it only after you set up your computer, see the Setup Instructions or Quick Setup poster...
User Guide 1
Page 56
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
User Guide 1
Page 57
...Type- See audio sound settings, using 12 speakers connecting 11 standards and legislation, accessibility 43 SuperSpeed port and DisplayPort connecting USB Type-C 13 support 46 system restore point, creating 37 T Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button...
...Type- See audio sound settings, using 12 speakers connecting 11 standards and legislation, accessibility 43 SuperSpeed port and DisplayPort connecting USB Type-C 13 support 46 system restore point, creating 37 T Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button...
Setup Instructions
Page 1
... cable slot NOTE: Computer color, features, and accessories may vary. Input If the OSD menu is open , press the button to purchase McAfee LiveSafe service upon expiration of the mouse box. Menu/ Opens, selects from, or exits the OSD menu. y u iop a s Back y Power connector u HDMI-out port i USB 3.0 ports (2) o RJ-45 (network) jack p USB 2.0 ports (2) a HDMI-in the taskbar search box, and then select Change Wi-Fi settings. To access the user guides, select the Start button...
... cable slot NOTE: Computer color, features, and accessories may vary. Input If the OSD menu is open , press the button to purchase McAfee LiveSafe service upon expiration of the mouse box. Menu/ Opens, selects from, or exits the OSD menu. y u iop a s Back y Power connector u HDMI-out port i USB 3.0 ports (2) o RJ-45 (network) jack p USB 2.0 ports (2) a HDMI-in the taskbar search box, and then select Change Wi-Fi settings. To access the user guides, select the Start button...
Setup Instructions
Page 2
... your computer Select the Start button , select the Power icon select Shut down . Include the document part number (located near the bar code) when submitting your name, phone number, and postal address. The grounding pin is also available on a tab inside the system information slot. The Safety & Comfort Guide is an important safety feature. Use the computer only on -screen instructions. hp.com/support. Use this product's RMN...
... your computer Select the Start button , select the Power icon select Shut down . Include the document part number (located near the bar code) when submitting your name, phone number, and postal address. The grounding pin is also available on a tab inside the system information slot. The Safety & Comfort Guide is an important safety feature. Use the computer only on -screen instructions. hp.com/support. Use this product's RMN...