Reference Guide
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... province to province in Canada, and from defects in materials and workmanship for the particular failure or damage. 5. For HP printer products, the use of a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to service the printer for the duration specified above will be either...
... province to province in Canada, and from defects in materials and workmanship for the particular failure or damage. 5. For HP printer products, the use of a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to service the printer for the duration specified above will be either...
User Guide
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... ...67 Use reports ...68 7 Work with cartridges ...72 Check the estimated ink levels ...73 Replace the cartridges ...74 Order ink supplies ...76 Use single-cartridge mode ...77 Cartridge warranty information ...78 Anonymous usage information storage ...79 Tips for working with cartridges ...80 8 Connect Your Printer ...81 Set up... Tips for setting up and using a networked printer 91 9 Solve a problem ...92 Jams and paper-feed issues ...93 Ink cartridge issues ...98 Printing issues ...100 Copy issues ...108 Scan issues ...109 Fax issues ...110 Network and connection issues ...119 Printer hardware issues...
... ...67 Use reports ...68 7 Work with cartridges ...72 Check the estimated ink levels ...73 Replace the cartridges ...74 Order ink supplies ...76 Use single-cartridge mode ...77 Cartridge warranty information ...78 Anonymous usage information storage ...79 Tips for working with cartridges ...80 8 Connect Your Printer ...81 Set up... Tips for setting up and using a networked printer 91 9 Solve a problem ...92 Jams and paper-feed issues ...93 Ink cartridge issues ...98 Printing issues ...100 Copy issues ...108 Scan issues ...109 Fax issues ...110 Network and connection issues ...119 Printer hardware issues...
User Guide
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Printer parts Front view Figure 2-1 Front and top views of HP ENVY 7640 e-All-in-One series Feature 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 ENWW Description Lid Lid-backing Scanner glass Printer model name Cartridge access door Memory device area Cartridge access area Ink cartridges Photo tray On button (also referred to as the...
Printer parts Front view Figure 2-1 Front and top views of HP ENVY 7640 e-All-in-One series Feature 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 ENWW Description Lid Lid-backing Scanner glass Printer model name Cartridge access door Memory device area Cartridge access area Ink cartridges Photo tray On button (also referred to as the...
User Guide
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...with most types of office paper. Use HP paper for less smearing, bolder blacks, and vivid colors. ● HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. Original HP inks and HP Advanced Photo Paper have been designed to work... longer lasting documents. ● HP Office Paper HP Office Paper is a high-quality multifunction paper. At this time, some portions of the HP website are long lasting and vivid, print after print. HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you...
...with most types of office paper. Use HP paper for less smearing, bolder blacks, and vivid colors. ● HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. Original HP inks and HP Advanced Photo Paper have been designed to work... longer lasting documents. ● HP Office Paper HP Office Paper is a high-quality multifunction paper. At this time, some portions of the HP website are long lasting and vivid, print after print. HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you...
User Guide
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... produce great results, time after time. Notes ● Original HP ink cartridges are designed and tested with HP printers and papers to help you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. Product service or repairs required... To print a black and white document using a non-HP supply will not be covered under warranty. If you believe you purchased original HP ink cartridges, go to: www.hp.com/go/anticounterfeit ● Ink level warnings and indicators provide estimates for planning purposes only....
... produce great results, time after time. Notes ● Original HP ink cartridges are designed and tested with HP printers and papers to help you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. Product service or repairs required... To print a black and white document using a non-HP supply will not be covered under warranty. If you believe you purchased original HP ink cartridges, go to: www.hp.com/go/anticounterfeit ● Ink level warnings and indicators provide estimates for planning purposes only....
User Guide
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...printing delays. Touch Reports and touch Fax Confirmation . 4. A confirmation message that the printheads and ink cartridges are not legible, you scan the fax to send from the control panel or the HP software. When you send and receive. Touch to select one of the following topics: ●... You can set to print a report only if there is a problem sending or receiving a fax. You do not need to replace the ink cartridges until the print quality becomes unacceptable. Touch Fax Setup . 3. NOTE: Ensure that indicates whether a fax was successfully sent appears briefly on the...
...printing delays. Touch Reports and touch Fax Confirmation . 4. A confirmation message that the printheads and ink cartridges are not legible, you scan the fax to send from the control panel or the HP software. When you send and receive. Touch to select one of the following topics: ●... You can set to print a report only if there is a problem sending or receiving a fax. You do not need to replace the ink cartridges until the print quality becomes unacceptable. Touch Fax Setup . 3. NOTE: Ensure that indicates whether a fax was successfully sent appears briefly on the...
User Guide
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Slide the new cartridge in the slot until it clicks. 4. NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing a new ink cartridge. ENWW Replace the cartridges 75 c. Close the cartridge access door.
Slide the new cartridge in the slot until it clicks. 4. NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing a new ink cartridge. ENWW Replace the cartridges 75 c. Close the cartridge access door.
User Guide
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... Programs, click HP, click the folder for the HP ENVY 7640 series, go to the Information and Support pane. Click Supplies Info. To order original HP supplies for the printer, and then select the icon with cartridges ENWW In the printer software, click Shop, and then click Shop For Supplies Online. NOTE: Ordering ink cartridges online is located...
... Programs, click HP, click the folder for the HP ENVY 7640 series, go to the Information and Support pane. Click Supplies Info. To order original HP supplies for the printer, and then select the icon with cartridges ENWW In the printer software, click Shop, and then click Shop For Supplies Online. NOTE: Ordering ink cartridges online is located...
User Guide
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... can copy documents, copy photos, and print jobs from each ink cartridge. If the message is displayed and two ink cartridges are installed in the HP ENVY 7640 series to operate the HP ENVY 7640 series with only one ink cartridge. ENWW Use single-cartridge mode 77 When plastic tape covers the ink cartridge contacts, the printer cannot detect that the protective piece of plastic...
... can copy documents, copy photos, and print jobs from each ink cartridge. If the message is displayed and two ink cartridges are installed in the HP ENVY 7640 series to operate the HP ENVY 7640 series with only one ink cartridge. ENWW Use single-cartridge mode 77 When plastic tape covers the ink cartridge contacts, the printer cannot detect that the protective piece of plastic...
User Guide
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... YYYY/MM format, may be found on the cartridge as the HP ink is used in its designated HP printing device. During the warranty period the cartridge is covered as long as indicated: For a copy of the HP Limited Warranty Statement for the printer, see the ...refilled, remanufactured, refurbished, misused, or tampered with cartridges ENWW Cartridge warranty information The HP cartridge warranty is applicable when the cartridge is not depleted and the end of warranty date has not been reached. This warranty does not cover HP ink cartridges that came with the product. 78 Chapter 7 Work...
... YYYY/MM format, may be found on the cartridge as the HP ink is used in its designated HP printing device. During the warranty period the cartridge is covered as long as indicated: For a copy of the HP Limited Warranty Statement for the printer, see the ...refilled, remanufactured, refurbished, misused, or tampered with cartridges ENWW Cartridge warranty information The HP cartridge warranty is applicable when the cartridge is not depleted and the end of warranty date has not been reached. This warranty does not cover HP ink cartridges that came with the product. 78 Chapter 7 Work...
User Guide
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9 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Fax issues ● Network and connection issues ● Printer hardware issues ● HP support 92 Chapter 9 Solve a problem ENWW
9 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Fax issues ● Network and connection issues ● Printer hardware issues ● HP support 92 Chapter 9 Solve a problem ENWW
User Guide
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NOTE: The HP online troubleshooting wizards may not be available in more jams later. 1. Check the paper path inside the printer. Press the (Power button) to do you ... of the paper path cover and remove the cover. Jams and paper-feed issues What do ? Open the ink cartridge access door. 3. CAUTION: To prevent possible damage to clear the jam. Use an HP online troubleshooting wizard Instructions for clearing paper jams Paper jams can occur in the automatic document feeder and resolving...
NOTE: The HP online troubleshooting wizards may not be available in more jams later. 1. Check the paper path inside the printer. Press the (Power button) to do you ... of the paper path cover and remove the cover. Jams and paper-feed issues What do ? Open the ink cartridge access door. 3. CAUTION: To prevent possible damage to clear the jam. Use an HP online troubleshooting wizard Instructions for clearing paper jams Paper jams can occur in the automatic document feeder and resolving...
User Guide
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... when you are removing it towards you are removing it from the rollers, check the rollers and wheels for torn pieces of paper. 5. Close the ink cartridge access door. 6.
... when you are removing it towards you are removing it from the rollers, check the rollers and wheels for torn pieces of paper. 5. Close the ink cartridge access door. 6.
User Guide
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... sides with a damp lint-free cloth. Wipe only the contacts with the bottom pointing up and locate the electrical contacts on the cartridge. 6. Ink cartridge issues First try removing and reinserting the ink cartridges. If you still receive the error message, turn the product off, and then on page 74 for more information. Feature 1 Description...
... sides with a damp lint-free cloth. Wipe only the contacts with the bottom pointing up and locate the electrical contacts on the cartridge. 6. Ink cartridge issues First try removing and reinserting the ink cartridges. If you still receive the error message, turn the product off, and then on page 74 for more information. Feature 1 Description...
User Guide
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ENWW Ink cartridge issues 99 NOTE: If one ink cartridge is causing problems, you can remove it and use the single-cartridge mode to operate the HP ENVY 7640 series with only one cartridge.
ENWW Ink cartridge issues 99 NOTE: If one ink cartridge is causing problems, you can remove it and use the single-cartridge mode to operate the HP ENVY 7640 series with only one cartridge.
User Guide
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...most print quality issues. Plug the power cord back into the printer, or connect to the side of the printer under the cartridge access door. 9. ENWW Printing issues 103 Troubleshoot print quality issues online Read general instructions in the Help for resolving print quality issues...Media drop-down list and print quality from the wall outlet. 6. To check the power connection and reset the printer 1. Try using original HP ink cartridges. 2. Look at least 15 seconds. 7. NOTE: If the printer is fully plugged into the wall outlet. 8. Wait at the On ...
...most print quality issues. Plug the power cord back into the printer, or connect to the side of the printer under the cartridge access door. 9. ENWW Printing issues 103 Troubleshoot print quality issues online Read general instructions in the Help for resolving print quality issues...Media drop-down list and print quality from the wall outlet. 6. To check the power connection and reset the printer 1. Try using original HP ink cartridges. 2. Look at least 15 seconds. 7. NOTE: If the printer is fully plugged into the wall outlet. 8. Wait at the On ...
User Guide
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... low on your operating system, do one of the following to determine if the cartridges are low on -screen instructions. 5. b. If you remove and reinstall the same ink cartridge, the HP All-in -One remembers the alignment values for that ink cartridge, so you do one of the scanner glass. In the printer software, click Print...
... low on your operating system, do one of the following to determine if the cartridges are low on -screen instructions. 5. b. If you remove and reinstall the same ink cartridge, the HP All-in -One remembers the alignment values for that ink cartridge, so you do one of the scanner glass. In the printer software, click Print...
User Guide
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... the blue, magenta, yellow, and black boxes on -screen instructions. From the printer control panel, touch Setup . c. Clean the ink cartridges automatically, if the diagnostic page shows steaks or missing portions of the following to open the printer software: ● Windows 8.1: Click the..., click Print, Scan & Fax and then click Maintain Your Printer to print a diagnostics page. b. Make sure you are using original HP cartridges. 2. Click Print Diagnostic Information on the Device Reports tab to access the Printer Toolbox. To print a diagnostics page from the printer software...
... the blue, magenta, yellow, and black boxes on -screen instructions. From the printer control panel, touch Setup . c. Clean the ink cartridges automatically, if the diagnostic page shows steaks or missing portions of the following to open the printer software: ● Windows 8.1: Click the..., click Print, Scan & Fax and then click Maintain Your Printer to print a diagnostics page. b. Make sure you are using original HP cartridges. 2. Click Print Diagnostic Information on the Device Reports tab to access the Printer Toolbox. To print a diagnostics page from the printer software...
User Guide
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... fax test You can also use HP's online troubleshooting wizard. Set up correctly for faxing according to your fax setup to check the status of the printer and to the right and touch Setup , touch Setup Wizard, and then follow the onscreen instructions. Make sure the ink cartridges are installed and that the...
... fax test You can also use HP's online troubleshooting wizard. Set up correctly for faxing according to your fax setup to check the status of the printer and to the right and touch Setup , touch Setup Wizard, and then follow the onscreen instructions. Make sure the ink cartridges are installed and that the...
User Guide
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... information about contacting HP support, see HP support on . On the bottom of the output tray, move the output tray lock to the unlocked position, and then shift the release lever to clean the printhead, or you might have colored paper loaded in the input tray when you align the ink cartridges, the alignment...
... information about contacting HP support, see HP support on . On the bottom of the output tray, move the output tray lock to the unlocked position, and then shift the release lever to clean the printhead, or you might have colored paper loaded in the input tray when you align the ink cartridges, the alignment...