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These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu ● Improved search options ● Enhanced backup and recovery information For details about your computer. 1 Introducing Windows 10 This guide describes new Windows® 10 features, which may update some of the information provided with your computer hardware and software, see the User Guide. Go to http://www.hp.com/ support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. 1
These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu ● Improved search options ● Enhanced backup and recovery information For details about your computer. 1 Introducing Windows 10 This guide describes new Windows® 10 features, which may update some of the information provided with your computer hardware and software, see the User Guide. Go to http://www.hp.com/ support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. 1
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To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for recovery discs or a recovery USB flash drive. or Turn on or restart the tablet, and then quickly hold down button; then select f11. 2. Using HP Recovery media, you can be used if your computer display when you to perform a system recovery without keyboards: Turn on -screen instructions. orFor computers or tablets with a detachable keyboard, connect the keyboard to retain. Using HP Recovery media to...
To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for recovery discs or a recovery USB flash drive. or Turn on or restart the tablet, and then quickly hold down button; then select f11. 2. Using HP Recovery media, you can be used if your computer display when you to perform a system recovery without keyboards: Turn on -screen instructions. orFor computers or tablets with a detachable keyboard, connect the keyboard to retain. Using HP Recovery media to...
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... want to boot. 4. For tablets without keyboards: ▲ Turn on or restart the tablet, and then quickly hold down the volume down the Windows button; Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. Restore and recovery 7 Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the selection to an optical drive or a USB flash drive. then...
... want to boot. 4. For tablets without keyboards: ▲ Turn on or restart the tablet, and then quickly hold down the volume down the Windows button; Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. Restore and recovery 7 Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the selection to an optical drive or a USB flash drive. then...
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...; operating Get Help app: system ▲ Select the Start button, and then select the Get Help app. ● Find Windows password information ● Find links to driver updates ● Read frequently asked questions ● Troubleshoot the most common See Troubleshooting on page 26. Then select User Guides. ● Order parts and find your product. 1 Getting information Table 1-1 Getting information Tasks Instructions ● Set up , restoring...
...; operating Get Help app: system ▲ Select the Start button, and then select the Get Help app. ● Find Windows password information ● Find links to driver updates ● Read frequently asked questions ● Troubleshoot the most common See Troubleshooting on page 26. Then select User Guides. ● Order parts and find your product. 1 Getting information Table 1-1 Getting information Tasks Instructions ● Set up , restoring...
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... a setting to reduce blue light output and create a more relaxing and less stimulating image while you are connecting an external hardware device that does not connect to a USB or video port or to save your eyes. Installing copied software could result in Hibernation, first exit Sleep or Hibernation by briefly pressing the power button. 4 Chapter 2 Getting to your work habits for indoor viewing. Adjusting Low Blue Light Mode (select...
... a setting to reduce blue light output and create a more relaxing and less stimulating image while you are connecting an external hardware device that does not connect to a USB or video port or to save your eyes. Installing copied software could result in Hibernation, first exit Sleep or Hibernation by briefly pressing the power button. 4 Chapter 2 Getting to your work habits for indoor viewing. Adjusting Low Blue Light Mode (select...
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... and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. In a WLAN, the mobile wireless device in your wireless devices, not the status of each device communicates directly with one or more of these features: ● Airplane mode key...
... and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. In a WLAN, the mobile wireless device in your wireless devices, not the status of each device communicates directly with one or more of these features: ● Airplane mode key...
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... the list, and then follow these steps: 1. refer to the documentation provided with the device. Connecting to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is turned on. Enable Bluetooth, if it is displayed. Select Add Bluetooth or other end of working wirelessly), or if you are adding, follow the on-screen instructions to verify that device is...
... the list, and then follow these steps: 1. refer to the documentation provided with the device. Connecting to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is turned on. Enable Bluetooth, if it is displayed. Select Add Bluetooth or other end of working wirelessly), or if you are adding, follow the on-screen instructions to verify that device is...
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... connect an external monitor, projector, or TV. To reduce the risk of personal injury, lower the volume setting before putting on your viewing enjoyment, use one of background noise. To access this document: ▲ Type HP Documentation in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. To view or change system sounds, or manage audio devices. Use the audio control panel to view and control audio settings. ▲ Type control panel...
... connect an external monitor, projector, or TV. To reduce the risk of personal injury, lower the volume setting before putting on your viewing enjoyment, use one of background noise. To access this document: ▲ Type HP Documentation in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. To view or change system sounds, or manage audio devices. Use the audio control panel to view and control audio settings. ▲ Type control panel...
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... perform specific functions. The keyboard also allows you to use action keys and hot keys to perform the same functions as you to quickly return to perform routine tasks. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Under Devices and Printers, select Mouse. Action keys Depending on the computer model, your keyboard may support...
... perform specific functions. The keyboard also allows you to use action keys and hot keys to perform the same functions as you to quickly return to perform routine tasks. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Under Devices and Printers, select Mouse. Action keys Depending on the computer model, your keyboard may support...
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... airplane mode key is possible. For example, if a monitor is possible. 20 Chapter 5 Navigating the screen NOTE: A wireless network must be set up the computer), to low, to off this key alternates the screen image from high (when you first start up before a wireless connection is connected to as you hold down the key. To turn on . To conserve battery power, turn off or on the computer. Switches the screen image between display devices connected...
... airplane mode key is possible. For example, if a monitor is possible. 20 Chapter 5 Navigating the screen NOTE: A wireless network must be set up the computer), to low, to off this key alternates the screen image from high (when you first start up before a wireless connection is connected to as you hold down the key. To turn on . To conserve battery power, turn off or on the computer. Switches the screen image between display devices connected...
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...-screen instructions. On the Downloads and updates page, make the selection for updates and messages. 3. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on-screen instructions. Type support in the taskbar. 2. Without the latest driver, you update your programs and drivers on a regular basis. Cleaning your computer Use the following methods: ● Updating using Windows 10 on page 22 ● Updating using Windows 10 S on page 22 Updating using Windows...
...-screen instructions. On the Downloads and updates page, make the selection for updates and messages. 3. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on-screen instructions. Type support in the taskbar. 2. Without the latest driver, you update your programs and drivers on a regular basis. Cleaning your computer Use the following methods: ● Updating using Windows 10 on page 22 ● Updating using Windows 10 S on page 22 Updating using Windows...
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... use Windows Hello to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that is preinstalled on your computer can detect most viruses, remove them, and, in most cases, repair damage caused by swiping your finger or looking at the camera. To set up Windows Hello, follow the on the computer, includes firewall software. Unauthorized access...
... use Windows Hello to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that is preinstalled on your computer can detect most viruses, remove them, and, in most cases, repair damage caused by swiping your finger or looking at the camera. To set up Windows Hello, follow the on the computer, includes firewall software. Unauthorized access...
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... Keyboard commands and typing are not recognized by the computer Use the mouse to reactivate the mouse. ● Replace the batteries in the keyboard and/or mouse. not detected synchronization. ● Be sure that you connected the speakers to the back of the computer. (Additional audio jacks are used . Select System and Security. 2. Mouse (with powered speakers. Press alt+tab to navigate to your changes in Suspend mode...
... Keyboard commands and typing are not recognized by the computer Use the mouse to reactivate the mouse. ● Replace the batteries in the keyboard and/or mouse. not detected synchronization. ● Be sure that you connected the speakers to the back of the computer. (Additional audio jacks are used . Select System and Security. 2. Mouse (with powered speakers. Press alt+tab to navigate to your changes in Suspend mode...
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... Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Type control panel in the notification area 2. Select Troubleshoot problems. No network connection 1. If your computer, and then disconnect and reconnect the speakers. Turn off your system has an external antenna, try moving the antenna to open the wizard, and then follow the on -screen instructions. A modem uses a standard telephone cable, whereas the network adapter uses a network cable...
... Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Type control panel in the notification area 2. Select Troubleshoot problems. No network connection 1. If your computer, and then disconnect and reconnect the speakers. Turn off your system has an external antenna, try moving the antenna to open the wizard, and then follow the on -screen instructions. A modem uses a standard telephone cable, whereas the network adapter uses a network cable...
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...-ROM drives). 3. Type file explorer in this table. ● Reinstall the software program or hardware driver. See "Updating device drivers" in use . See "Microsoft System Restore" in the taskbar search box, and then select File Explorer. 2. See Backing up, restoring, and recovering on -screen instructions. - Software troubleshooting Table 8-8 Software symptoms and solutions Symptom Possible solution To resolve general software problems, try these steps. Software programs are prompted for an administrator password...
...-ROM drives). 3. Type file explorer in this table. ● Reinstall the software program or hardware driver. See "Updating device drivers" in use . See "Microsoft System Restore" in the taskbar search box, and then select File Explorer. 2. See Backing up, restoring, and recovering on -screen instructions. - Software troubleshooting Table 8-8 Software symptoms and solutions Symptom Possible solution To resolve general software problems, try these steps. Software programs are prompted for an administrator password...
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... hardware failures. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are provided in order to run , and then follow the onscreen instructions. ● Instructions for calling support are provided. 32 Chapter 9 Using HP PC Hardware Diagnostics The tool runs within the Windows operating system in English only. ● You must download and install it from HP Help and Support or HP Support Assistant. 1. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. Select the Start button, and then select HP...
... hardware failures. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are provided in order to run , and then follow the onscreen instructions. ● Instructions for calling support are provided. 32 Chapter 9 Using HP PC Hardware Diagnostics The tool runs within the Windows operating system in English only. ● You must download and install it from HP Help and Support or HP Support Assistant. 1. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. Select the Start button, and then select HP...
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... in the search box that are provided. In the Diagnostics section, select Download, and then follow the on page 34. Service Center page displays, with your computer or USB flash drive. Go to http://www.hp.com/support. 2. The tool runs outside the operating system so that it may be downloaded to a USB flash drive on -screen instructions. Contact support, and provide the Failure ID code. Downloading HP Hardware Diagnostics Windows by using the product name or...
... in the search box that are provided. In the Diagnostics section, select Download, and then follow the on page 34. Service Center page displays, with your computer or USB flash drive. Go to http://www.hp.com/support. 2. The tool runs outside the operating system so that it may be downloaded to a USB flash drive on -screen instructions. Contact support, and provide the Failure ID code. Downloading HP Hardware Diagnostics Windows by using the product name or...
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... the HP Worldwide Limited Warranty and Technical Support guide. Before upgrading your hardware If you intend to upgrade your new computer. By breaking the security seal on the back of your hardware, do it only after you attempted to upgrade any problems setting up your system. After the security seal has been broken, your computer. Customer support for repairs If your computer needs to be repaired...
... the HP Worldwide Limited Warranty and Technical Support guide. Before upgrading your hardware If you intend to upgrade your new computer. By breaking the security seal on the back of your hardware, do it only after you attempted to upgrade any problems setting up your system. After the security seal has been broken, your computer. Customer support for repairs If your computer needs to be repaired...
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...34 starting 34 using 33 HP PC Hardware Diagnostics Windows downloading 32 installing 33 using 11 caring for your computer 22 cleaning your computer 22 computer security features 25 troubleshooting 26 connecting to a network 7 connecting to a wireless network 7 connecting to a WLAN 8 connecting to LAN 10 corporate WLAN connection 8 customer support, accessibility 45 D data transfer 18 Disk Cleanup software 21 Disk Defragmenter software 21 DisplayPort, identifying USB Type- Index A accessibility 41 accessibility needs assessment 42 action keys 19 keyboard backlight 20 airplane mode 7 airplane...
...34 starting 34 using 33 HP PC Hardware Diagnostics Windows downloading 32 installing 33 using 11 caring for your computer 22 cleaning your computer 22 computer security features 25 troubleshooting 26 connecting to a network 7 connecting to a wireless network 7 connecting to a WLAN 8 connecting to LAN 10 corporate WLAN connection 8 customer support, accessibility 45 D data transfer 18 Disk Cleanup software 21 Disk Defragmenter software 21 DisplayPort, identifying USB Type- Index A accessibility 41 accessibility needs assessment 42 action keys 19 keyboard backlight 20 airplane mode 7 airplane...
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See audio sound settings, using 12 speakers connecting 11 standards and legislation, accessibility 43 SuperSpeed port and DisplayPort connecting USB Type-C 13 support 46 system restore point, creating 37 T Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 ...
See audio sound settings, using 12 speakers connecting 11 standards and legislation, accessibility 43 SuperSpeed port and DisplayPort connecting USB Type-C 13 support 46 system restore point, creating 37 T Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 ...