Maintenance and Service Guide 1
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... you switch to Windows, you switch out of Windows functionality. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to S Mode. ISP fees may apply and additional requirements may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to most models. High-speed internet and Microsoft account required. Software terms By installing, copying, downloading, or otherwise using any further information or to change without...
... you switch to Windows, you switch out of Windows functionality. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to S Mode. ISP fees may apply and additional requirements may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to most models. High-speed internet and Microsoft account required. Software terms By installing, copying, downloading, or otherwise using any further information or to change without...
Maintenance and Service Guide 1
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......4 Locating hardware ...4 Locating software...4 Right side ...4 Left side ...5 Display ...6 Low blue light mode (select products only) ...6 Keyboard area...7 Touchpad settings and components ...8 Touchpad settings ...8 Adjusting touchpad settings ...8 Turning on the touchpad ...8 Touchpad components ...8 Lights ...9 Button and speakers...10 Special keys ...11 Action keys...13 HP Hubs Launcher (select products only) ...14 Bottom ...14 Labels...15 3 Illustrated parts catalog ...18 Computer major components...18 Display assembly subcomponents...20 Cables...21 Miscellaneous parts...22 4 Removal...
......4 Locating hardware ...4 Locating software...4 Right side ...4 Left side ...5 Display ...6 Low blue light mode (select products only) ...6 Keyboard area...7 Touchpad settings and components ...8 Touchpad settings ...8 Adjusting touchpad settings ...8 Turning on the touchpad ...8 Touchpad components ...8 Lights ...9 Button and speakers...10 Special keys ...11 Action keys...13 HP Hubs Launcher (select products only) ...14 Bottom ...14 Labels...15 3 Illustrated parts catalog ...18 Computer major components...18 Display assembly subcomponents...20 Cables...21 Miscellaneous parts...22 4 Removal...
Maintenance and Service Guide 1
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... 5 Removal and replacement procedures for authorized service provider parts 33 Component replacement procedures...33 Preparation for disassembly ...33 Bottom cover ...33 Battery ...34 Memory modules...35 WLAN module ...37 Solid-state drive ...39 Heat sink ...40 Fan assembly ...41 Display assembly panel ...43 Power connector cable ...44 System board...44 IR board...47 Speakers ...48 Hall sensor board...50 Touchpad ...51 RJ-45 door ...52 Display assembly...53 Keyboard with top cover...57 6 Using Setup Utility (BIOS) ...59 Starting Setup Utility (BIOS...
... 5 Removal and replacement procedures for authorized service provider parts 33 Component replacement procedures...33 Preparation for disassembly ...33 Bottom cover ...33 Battery ...34 Memory modules...35 WLAN module ...37 Solid-state drive ...39 Heat sink ...40 Fan assembly ...41 Display assembly panel ...43 Power connector cable ...44 System board...44 IR board...47 Speakers ...48 Hall sensor board...50 Touchpad ...51 RJ-45 door ...52 Display assembly...53 Keyboard with top cover...57 6 Using Setup Utility (BIOS) ...59 Starting Setup Utility (BIOS...
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... system restore ...67 Restoring and recovery methods ...67 Recovering using HP Recovery media ...67 Changing the computer boot order ...68 Using HP Sure Recover (select products only) ...68 9 Using HP PC Hardware Diagnostics ...69 Using HP PC Hardware Diagnostics Windows (select products only 69 Using an HP PC Hardware Diagnostics Windows hardware failure ID code 69 Accessing HP PC Hardware Diagnostics Windows 69 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant 69 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only 70 Downloading HP...
... system restore ...67 Restoring and recovery methods ...67 Recovering using HP Recovery media ...67 Changing the computer boot order ...68 Using HP Sure Recover (select products only) ...68 9 Using HP PC Hardware Diagnostics ...69 Using HP PC Hardware Diagnostics Windows (select products only 69 Using an HP PC Hardware Diagnostics Windows hardware failure ID code 69 Accessing HP PC Hardware Diagnostics Windows 69 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant 69 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only 70 Downloading HP...
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... Environmental Notices. NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device. (3) Audio-out (headphone)/Audio-in the search box, and then select HP Documentation. Also, blue light mode automatically adjusts blue light emissions when you to know your computer WARNING! Also connects an optional headset microphone. Low blue light mode (select products only) Your computer display is shipped from the memory card reader. To access this guide: ▲ Select the...
... Environmental Notices. NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device. (3) Audio-out (headphone)/Audio-in the search box, and then select HP Documentation. Also, blue light mode automatically adjusts blue light emissions when you to know your computer WARNING! Also connects an optional headset microphone. Low blue light mode (select products only) Your computer display is shipped from the memory card reader. To access this guide: ▲ Select the...
Maintenance and Service Guide 1
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.... Bottom cover To remove the bottom cover, use the procedures described in this procedure and illustration. 5 Removal and replacement procedures for authorized service provider parts This chapter provides removal and replacement procedures for authorized service provider parts 33 If you are on -screen instructions. Disconnect all external devices from the computer. 3. Accessing these procedures: For initial safety procedures, see Preparation for disassembly To remove and replace computer components, use these parts can...
.... Bottom cover To remove the bottom cover, use the procedures described in this procedure and illustration. 5 Removal and replacement procedures for authorized service provider parts This chapter provides removal and replacement procedures for authorized service provider parts 33 If you are on -screen instructions. Disconnect all external devices from the computer. 3. Accessing these procedures: For initial safety procedures, see Preparation for disassembly To remove and replace computer components, use these parts can...
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... WLAN module to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable connects to restore device functionality, and then contact technical support. Remove the bottom cover (see Bottom cover on page 34). Remove the WLAN module: 1. Prepare the computer for disassembly (see Battery on page 33). 3. Remove the battery (see Preparation for authorized service provider parts Table 5-4 WLAN module descriptions and part numbers Description Intel Wireless Wi-Fi6e AX 211 Wi-Fi + Bluetooth®...
... WLAN module to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable connects to restore device functionality, and then contact technical support. Remove the bottom cover (see Bottom cover on page 34). Remove the WLAN module: 1. Prepare the computer for disassembly (see Battery on page 33). 3. Remove the battery (see Preparation for authorized service provider parts Table 5-4 WLAN module descriptions and part numbers Description Intel Wireless Wi-Fi6e AX 211 Wi-Fi + Bluetooth®...
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... computer for more information. Remove the bottom cover (see Display assembly panel on page 43). Table 5-10 System board descriptions and part numbers Description System board (includes processor): All system boards use the following components (as applicable) from the system board: ● Webcam cable (1) ● Power connector cable (2) ● IR board cable (ZIF) (3) System board 45 Remove the system board: 1. Please search for the related advisory for disassembly (see Heat sink...
... computer for more information. Remove the bottom cover (see Display assembly panel on page 43). Table 5-10 System board descriptions and part numbers Description System board (includes processor): All system boards use the following components (as applicable) from the system board: ● Webcam cable (1) ● Power connector cable (2) ● IR board cable (ZIF) (3) System board 45 Remove the system board: 1. Please search for the related advisory for disassembly (see Heat sink...
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... Touch Panel Firmware. Select Support, and then select Software & Drivers to Help and Support at http://www.hp.com. Position a suction cup tool on the display panel glass, away from the camera module to avoid damage, and then rotate the locking lever down to create a gap so that is installed under the left (3) and right corners of the display panel assembly. Continue to lock the cup (1). To remove the panel, use...
... Touch Panel Firmware. Select Support, and then select Software & Drivers to Help and Support at http://www.hp.com. Position a suction cup tool on the display panel glass, away from the camera module to avoid damage, and then rotate the locking lever down to create a gap so that is installed under the left (3) and right corners of the display panel assembly. Continue to lock the cup (1). To remove the panel, use...
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... regarding installing and troubleshooting the file. Select Main, and then make note of system and extended memory. Errors can prevent the computer from operating properly. ▲ Turn on page 59). 2. Determining the BIOS version To decide whether you must be available on the HP website. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on or restart the computer and quickly press f10. - Setup Utility (BIOS) includes settings for the types of devices installed, the startup...
... regarding installing and troubleshooting the file. Select Main, and then make note of system and extended memory. Errors can prevent the computer from operating properly. ▲ Turn on page 59). 2. Determining the BIOS version To decide whether you must be available on the HP website. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on or restart the computer and quickly press f10. - Setup Utility (BIOS) includes settings for the types of devices installed, the startup...
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... the Search icon in the taskbar, type file in an optional docking device, or connected to reliable external power using the AC adapter. Downloading a BIOS update After you review the prerequisites, you are ready to a network, consult the network administrator before downloading and installing a BIOS update. Identify the most recent BIOS update and compare it has been downloaded to follow these instructions: ● Do not disconnect power from the computer by unplugging the...
... the Search icon in the taskbar, type file in an optional docking device, or connected to reliable external power using the AC adapter. Downloading a BIOS update After you review the prerequisites, you are ready to a network, consult the network administrator before downloading and installing a BIOS update. Identify the most recent BIOS update and compare it has been downloaded to follow these instructions: ● Do not disconnect power from the computer by unplugging the...
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... Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start Computer Setup includes settings for types of devices installed, the startup sequence of the computer, and amount of the screen, or use a pointing device to select the item. ● To scroll up and down, select the up and protect your changes, select Main, select Ignore Changes and Exit, and then select Yes. To start Computer Setup, turn on -screen instructions. NOTE: If...
... Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start Computer Setup includes settings for types of devices installed, the startup sequence of the computer, and amount of the screen, or use a pointing device to select the item. ● To scroll up and down, select the up and protect your changes, select Main, select Ignore Changes and Exit, and then select Yes. To start Computer Setup, turn on -screen instructions. NOTE: If...
Maintenance and Service Guide 1
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..., remove, connect, or disconnect any device, cable, or cord. NOTE: Restoring defaults will not change the hard drive mode. 1. NOTE: If you must then press enter. Determining the BIOS version To decide whether you can access BIOS version information (also known as ROM date and System BIOS) by unplugging the power cord from the AC outlet. NOTE: Your password settings and security settings are not changed when you are using arrow keys to...
..., remove, connect, or disconnect any device, cable, or cord. NOTE: Restoring defaults will not change the hard drive mode. 1. NOTE: If you must then press enter. Determining the BIOS version To decide whether you can access BIOS version information (also known as ROM date and System BIOS) by unplugging the power cord from the AC outlet. NOTE: Your password settings and security settings are not changed when you are using arrow keys to...
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... any software updates, especially system BIOS updates. Select a boot device, press enter, and then follow these steps. 1. Follow the on -screen instructions. 64 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start Select the question mark icon (select products only) in the search box, and then select File Explorer. 2. Access the Boot Device Options menu: ● Turn on -screen instructions. Select Updates, and then select Check for and download BIOS updates. 1. Complete the installation by following...
... any software updates, especially system BIOS updates. Select a boot device, press enter, and then follow these steps. 1. Follow the on -screen instructions. 64 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start Select the question mark icon (select products only) in the search box, and then select File Explorer. 2. Access the Boot Device Options menu: ● Turn on -screen instructions. Select Updates, and then select Check for and download BIOS updates. 1. Complete the installation by following...
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... start the recovery process. Using a recent backup can return your system You have . Restoring and recovering your machine to a working state faster. IMPORTANT: If you cannot create recovery media yourself, contact support to avoid information loss. Backing up information and creating recovery media These methods of creating recovery media and backups are available on -screen instructions. NOTE: If you will be a lengthy process. IMPORTANT: For a tablet with an external USB flash drive or using the HP recovery discs...
... start the recovery process. Using a recent backup can return your system You have . Restoring and recovering your machine to a working state faster. IMPORTANT: If you cannot create recovery media yourself, contact support to avoid information loss. Backing up information and creating recovery media These methods of creating recovery media and backups are available on -screen instructions. NOTE: If you will be a lengthy process. IMPORTANT: For a tablet with an external USB flash drive or using the HP recovery discs...
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... the Start button, select All apps, select the Get Help app, and then enter the task you want to perform. Restoring and recovery methods After you run the first method, test to see Using the HP Cloud Recovery Download Tool to create recovery media (select products only) on a bootable USB flash drive using HP Recovery media. On select products, it returns your computer to its state at the factory. HP recommends...
... the Start button, select All apps, select the Get Help app, and then enter the task you want to perform. Restoring and recovery methods After you run the first method, test to see Using the HP Cloud Recovery Download Tool to create recovery media (select products only) on a bootable USB flash drive using HP Recovery media. On select products, it returns your computer to its state at the factory. HP recommends...
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... installed recovery software. Access the system Startup menu. ● For computers or tablets with HP Sure Recover, a PC operating system (OS) recovery solution built into the hardware and software. HP Sure Recover can restore the system and install: ● Latest version of the operating system ● Platform-specific device drivers ● Software applications, in BIOS for HP Sure Recover, go to the keyboard base before beginning these steps. You can change the boot order: 1. Select the optical drive or USB flash drive...
... installed recovery software. Access the system Startup menu. ● For computers or tablets with HP Sure Recover, a PC operating system (OS) recovery solution built into the hardware and software. HP Sure Recover can restore the system and install: ● Latest version of the operating system ● Platform-specific device drivers ● Software applications, in BIOS for HP Sure Recover, go to the keyboard base before beginning these steps. You can change the boot order: 1. Select the optical drive or USB flash drive...
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...light sensor, identifying 7 audio adjusting volume 13 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 audio, product description 1 B backup, creating 66 backups 66 battery illustrated 19 spare part number 19 BIOS determining version 59, 63 downloading an update 60, 63, 64 starting the Setup Utility 59 updating 59, 63 Bluetooth label 15 boot order changing using the f9 prompt 64 boot order, changing 68 bottom components 14 bottom cover illustrated 19 removal 33 spare part number 19, 33 buttons left touchpad 8, 9 power 11, 12 right touchpad 8, 9 C cables spare part numbers...
...light sensor, identifying 7 audio adjusting volume 13 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 audio, product description 1 B backup, creating 66 backups 66 battery illustrated 19 spare part number 19 BIOS determining version 59, 63 downloading an update 60, 63, 64 starting the Setup Utility 59 updating 59, 63 Bluetooth label 15 boot order changing using the f9 prompt 64 boot order, changing 68 bottom components 14 bottom cover illustrated 19 removal 33 spare part number 19, 33 buttons left touchpad 8, 9 power 11, 12 right touchpad 8, 9 C cables spare part numbers...
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... light mode 6 M media card reader, product description 2 memory module product description 1 memory modules removal 35 spare part numbers 35 microphone product description 1 microphone mute light, identifying 10 model name 1 mute light, identifying 10 mute microphone action key 13 mute volume action key 13 N next track action key 14 O operating system, product description 2 P packaging guidelines 24, 30 pause action key 14 play action key 13, 14 pointing device, product description 2 ports HDMI 5 product description 2 USB SuperSpeed 6 USB SuperSpeed port with HP Sleep and Charge 5 USB Type...
... light mode 6 M media card reader, product description 2 memory module product description 1 memory modules removal 35 spare part numbers 35 microphone product description 1 microphone mute light, identifying 10 model name 1 mute light, identifying 10 mute microphone action key 13 mute volume action key 13 N next track action key 14 O operating system, product description 2 P packaging guidelines 24, 30 pause action key 14 play action key 13, 14 pointing device, product description 2 ports HDMI 5 product description 2 USB SuperSpeed 6 USB SuperSpeed port with HP Sleep and Charge 5 USB Type...
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... 3 setup utility navigating and selecting 62 restoring factory settings 62 SIM slot, identifying 6 slots SIM card 6 software locating 4 software installed locating 4 solid-state drive product description 1 removal and replacement 39 specifications 76, 77 spare part country codes 57 speaker removal 48 spare part number 48 speaker volume action keys 13 speakers 11, 15 special keys identifying 11 using 11 specifications computer 75 display 75, 76 hard drive 75 solid-state drive 76, 77 static electricity 24, 25 support information 30 Sure Start using 65...
... 3 setup utility navigating and selecting 62 restoring factory settings 62 SIM slot, identifying 6 slots SIM card 6 software locating 4 software installed locating 4 solid-state drive product description 1 removal and replacement 39 specifications 76, 77 spare part country codes 57 speaker removal 48 spare part number 48 speaker volume action keys 13 speakers 11, 15 special keys identifying 11 using 11 specifications computer 75 display 75, 76 hard drive 75 solid-state drive 76, 77 static electricity 24, 25 support information 30 Sure Start using 65...