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...light indicates that wireless connection has been established and you can use to the message on . Refer to fix common printer problems. Windows Make sure that wireless is on, but the printer is off. Remove the CD from the CD/DVD drive, and then disconnect the USB cable from your... wireless error. Make sure your default printing device: •• Windows 8: Point to open the CD and then double-click HP Installer. 4. If your printer is set as Default Printer from the menu. Mac Check your computer's CD/DVD drive. 3. Click a print job to manage the print job: •...
...light indicates that wireless connection has been established and you can use to the message on . Refer to fix common printer problems. Windows Make sure that wireless is on, but the printer is off. Remove the CD from the CD/DVD drive, and then disconnect the USB cable from your... wireless error. Make sure your default printing device: •• Windows 8: Point to open the CD and then double-click HP Installer. 4. If your printer is set as Default Printer from the menu. Mac Check your computer's CD/DVD drive. 3. Click a print job to manage the print job: •...
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...to the same network as firewalls, can help you prepare your wireless network, set up or reconfigure your printer, and troubleshoot networking problems. If your printer with the installation. During the software installation, select Wireless from the VPN before proceeding with multiple computers ... Results section for all tests that the printer is already connected to your home network, you will need to install the HP printer software. Note: If your printer. www.hp.com/go/wirelessprinting The HP Wireless Printing Center at www.hp.com/go /wpc-firewall. English Networking Need...
...to the same network as firewalls, can help you prepare your wireless network, set up or reconfigure your printer, and troubleshoot networking problems. If your printer with the installation. During the software installation, select Wireless from the VPN before proceeding with multiple computers ... Results section for all tests that the printer is already connected to your home network, you will need to install the HP printer software. Note: If your printer. www.hp.com/go/wirelessprinting The HP Wireless Printing Center at www.hp.com/go /wpc-firewall. English Networking Need...
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... this printer. •• If you turn off , select Wireless Direct, and then select On (No Security) or On (With Security). If you are having problems printing over your network. Select Display Name to wireless. Connect your wireless enabled device to a wireless connection. c. You must be installed on -screen instructions. Select HP ENVY 4500 series...
... this printer. •• If you turn off , select Wireless Direct, and then select On (No Security) or On (With Security). If you are having problems printing over your network. Select Display Name to wireless. Connect your wireless enabled device to a wireless connection. c. You must be installed on -screen instructions. Select HP ENVY 4500 series...
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... Warranty Statement may also have other problems, including those defects that have been refilled, remanufactured, refurbished, misused, or tampered with customer replaceable printheads) Accessories Duration of limited warranty 90 days 1 year Until the HP ink is as a result of... the customer additional warranty rights, specify the duration of this Warranty Statement are not in this HP Limited Warranty. 6 English HP printer limited warranty statement HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with . 1 year 1 year unless ...
... Warranty Statement may also have other problems, including those defects that have been refilled, remanufactured, refurbished, misused, or tampered with customer replaceable printheads) Accessories Duration of limited warranty 90 days 1 year Until the HP ink is as a result of... the customer additional warranty rights, specify the duration of this Warranty Statement are not in this HP Limited Warranty. 6 English HP printer limited warranty statement HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with . 1 year 1 year unless ...
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... ink cartridges ...44 Replace the cartridges ...45 Use single-cartridge mode ...47 Cartridge warranty information ...48 Tips for networked printers 58 8 Solve a problem ...61 Improve print quality ...62 Clear a paper jam ...66 Unable to print ...70 Clear the print carriage ...74... Prepare paper trays ...75 Resolve copy and scan issues ...76 Printer failure ...77 Resolve ink cartridge problem ...78 Ink cartridge problem ...80 Older generation cartridges ...81 Networking ...82 HP support ...83 Appendix A Technical information ...85 Hewlett-Packard Company notices ...86 Anonymous...
... ink cartridges ...44 Replace the cartridges ...45 Use single-cartridge mode ...47 Cartridge warranty information ...48 Tips for networked printers 58 8 Solve a problem ...61 Improve print quality ...62 Clear a paper jam ...66 Unable to print ...70 Clear the print carriage ...74... Prepare paper trays ...75 Resolve copy and scan issues ...76 Printer failure ...77 Resolve ink cartridge problem ...78 Ink cartridge problem ...80 Older generation cartridges ...81 Networking ...82 HP support ...83 Appendix A Technical information ...85 Hewlett-Packard Company notices ...86 Anonymous...
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8 Solve a problem This section contains the following topics: ● Improve print quality ● Clear a paper jam ● Unable to print ● Clear the print carriage ● Prepare paper trays ● Resolve copy and scan issues ● Printer failure ● Resolve ink cartridge problem ● Ink cartridge problem ● Older generation cartridges ● Networking ● HP support ENWW 61
8 Solve a problem This section contains the following topics: ● Improve print quality ● Clear a paper jam ● Unable to print ● Clear the print carriage ● Prepare paper trays ● Resolve copy and scan issues ● Printer failure ● Resolve ink cartridge problem ● Ink cartridge problem ● Older generation cartridges ● Networking ● HP support ENWW 61
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...printer's name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click HP ENVY 4500 series, and then click HP ENVY 4500 series. The HP... All-in -One will not prompt you install a new cartridge. The printer...printer software to access the Printer Toolbox. In the printer software, click Print & Scan, and then click Maintain Your Printer...levels to open the printer software: ● ...printer off using original HP ink cartridges. 2. ...
...printer's name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click HP ENVY 4500 series, and then click HP ENVY 4500 series. The HP... All-in -One will not prompt you install a new cartridge. The printer...printer software to access the Printer Toolbox. In the printer software, click Print & Scan, and then click Maintain Your Printer...levels to open the printer software: ● ...printer off using original HP ink cartridges. 2. ...
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... automatically, if the diagnostic page shows steaks or missing portions of the boxes, then automatically clean the cartridges. To print a diagnostics page from the printer display a. b. d. From the Tools menu on the diagnostics page. Follow the onscreen instructions. 6. NOTE: If you are seeing streaks in the... and black boxes, or no ink in portions of the color and black boxes. 64 Chapter 8 Solve a problem ENWW Review the blue, magenta, yellow, and black boxes on the printer display, select Print Quality Report. If you do not see the Home screen, press the Home button.
... automatically, if the diagnostic page shows steaks or missing portions of the boxes, then automatically clean the cartridges. To print a diagnostics page from the printer display a. b. d. From the Tools menu on the diagnostics page. Follow the onscreen instructions. 6. NOTE: If you are seeing streaks in the... and black boxes, or no ink in portions of the color and black boxes. 64 Chapter 8 Solve a problem ENWW Review the blue, magenta, yellow, and black boxes on the printer display, select Print Quality Report. If you do not see the Home screen, press the Home button.
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c. From the Home screen on -screen instructions. b. d. Follow the on the printer display, select Tools. NOTE: If you do not resolve the problem, click here for more online troubleshooting. If the above solutions do not see the Home screen, press the Home button...and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click HP ENVY 4500 series, and then click HP ENVY 4500 series. In the printer software, click Print & Scan and then click Maintain Your Printer to open the printer software: ● Windows 8: On the Start screen, right-click an empty area ...
c. From the Home screen on -screen instructions. b. d. Follow the on the printer display, select Tools. NOTE: If you do not resolve the problem, click here for more online troubleshooting. If the above solutions do not see the Home screen, press the Home button...and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click HP ENVY 4500 series, and then click HP ENVY 4500 series. In the printer software, click Print & Scan and then click Maintain Your Printer to open the printer software: ● Windows 8: On the Start screen, right-click an empty area ...
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Place the cleanout back. 5. Close the cartridge access door. 6. Clear a paper jam from print zone 1. To clear a paper jam from the print zone. Remove the jammed paper from inside the printer. 68 Chapter 8 Solve a problem ENWW Open the cartridge access door. 2. 4. Press the OK button on the control panel to continue the current job.
Place the cleanout back. 5. Close the cartridge access door. 6. Clear a paper jam from print zone 1. To clear a paper jam from the print zone. Remove the jammed paper from inside the printer. 68 Chapter 8 Solve a problem ENWW Open the cartridge access door. 2. 4. Press the OK button on the control panel to continue the current job.
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.... ● Do not force the paper too far forward in the paper tray; If the above solutions do not resolve the problem, click here for more online troubleshooting. If the printer is printing. Prevent paper jams ● Do not overfill the paper tray. ● Remove printed papers from the paper tray ...not bent or torn. ● Do not combine different paper types and paper sizes in the paper tray. ● Do not add paper while the printer is about to continue the current job. the entire stack of paper message appears before adding paper. If the above solutions do not resolve the...
.... ● Do not force the paper too far forward in the paper tray; If the above solutions do not resolve the problem, click here for more online troubleshooting. If the printer is printing. Prevent paper jams ● Do not overfill the paper tray. ● Remove printed papers from the paper tray ...not bent or torn. ● Do not combine different paper types and paper sizes in the paper tray. ● Do not add paper while the printer is about to continue the current job. the entire stack of paper message appears before adding paper. If the above solutions do not resolve the...
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... and then click or tap View devices and printers. ● Windows 7: From the Windows Start menu, click Devices and Printers. 70 Chapter 8 Solve a problem ENWW If your computer is not paused or offline. b. To verify that the printer is set as the default printer a. Depending on -screen instructions. 2. c. Verify... 1. Unable to print If you're having trouble printing, you can download the HP Print and Scan Doctor, which can troubleshoot this issue for you are no check marks next to the printer with a USB cable, disconnect and reconnect the USB cable. If you automatically. ...
... and then click or tap View devices and printers. ● Windows 7: From the Windows Start menu, click Devices and Printers. 70 Chapter 8 Solve a problem ENWW If your computer is not paused or offline. b. To verify that the printer is set as the default printer a. Depending on -screen instructions. 2. c. Verify... 1. Unable to print If you're having trouble printing, you can download the HP Print and Scan Doctor, which can troubleshoot this issue for you are no check marks next to the printer with a USB cable, disconnect and reconnect the USB cable. If you automatically. ...
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...From the Windows Start menu, right click My Computer. Double-click Services, and then select Print Spooler. Clear the print queue. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to restart the service. c. Depending upon your operating system, ... Point to or tap the upper-right corner of the screen to print again. 72 Chapter 8 Solve a problem ENWW c. v. Right-click Print Spooler, and click Restart to confirm. The default printer has a check mark in the queue, restart the computer and try to open the print queue. Try using...
...From the Windows Start menu, right click My Computer. Double-click Services, and then select Print Spooler. Clear the print queue. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to restart the service. c. Depending upon your operating system, ... Point to or tap the upper-right corner of the screen to print again. 72 Chapter 8 Solve a problem ENWW c. v. Right-click Print Spooler, and click Restart to confirm. The default printer has a check mark in the queue, restart the computer and try to open the print queue. Try using...
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...the wall outlet. 6. Reconnect the power cord to another power outlet. 4. If the above solutions do not resolve the problem, click here for a green light indicating the printer is fully plugged into the wall outlet. 8. Make sure the power cord is turned off. Plug the power cord ...itself, press the On button to turn on the printer. Press the On button to turn on the printer. 10. Try using the printer again. To check the power connection and reset the printer 1. Unplug the power cord from the side of the printer under the cartridge access door. 5. ENWW Unable ...
...the wall outlet. 6. Reconnect the power cord to another power outlet. 4. If the above solutions do not resolve the problem, click here for a green light indicating the printer is fully plugged into the wall outlet. 8. Make sure the power cord is turned off. Plug the power cord ...itself, press the On button to turn on the printer. Press the On button to turn on the printer. 10. Try using the printer again. To check the power connection and reset the printer 1. Unplug the power cord from the side of the printer under the cartridge access door. 5. ENWW Unable ...
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Clear the print carriage Remove any tools or other devices to go online for more information. 74 Chapter 8 Solve a problem ENWW Click here to remove jammed paper. See Clear a paper jam on page 66 for more information. Always use any objects, such as paper, that are blocking the print carriage. NOTE: Do not use caution when removing jammed paper from inside the printer.
Clear the print carriage Remove any tools or other devices to go online for more information. 74 Chapter 8 Solve a problem ENWW Click here to remove jammed paper. See Clear a paper jam on page 66 for more information. Always use any objects, such as paper, that are blocking the print carriage. NOTE: Do not use caution when removing jammed paper from inside the printer.
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ENWW Printer failure 77 Please contact HP support for help . If that does not resolve the problem, contact HP. Printer failure Resolve printer failure. ▲ Turn the printer off, then on.
ENWW Printer failure 77 Please contact HP support for help . If that does not resolve the problem, contact HP. Printer failure Resolve printer failure. ▲ Turn the printer off, then on.
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...locate the electrical contacts on the cartridge. 78 Chapter 8 Solve a problem ENWW This could result in the error message. 4. The electrical contacts are reinstalled in the printer as soon as possible. If your problem is not recommended to the printhead or the ink cartridges. 1. CAUTION...: Be careful to the right side of the printer longer than 30 minutes. Resolve ink cartridge problem First try removing and reinserting the...
...locate the electrical contacts on the cartridge. 78 Chapter 8 Solve a problem ENWW This could result in the error message. 4. The electrical contacts are reinstalled in the printer as soon as possible. If your problem is not recommended to the printhead or the ink cartridges. 1. CAUTION...: Be careful to the right side of the printer longer than 30 minutes. Resolve ink cartridge problem First try removing and reinserting the...
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...dry swab or lint-free cloth to go online for more information. NOTE: If one ink cartridge is causing problems, you still receive the error message, turn the printer off, and then on the ink cartridge. 7. Click here to wipe the contacts. 8. ENWW Resolve ink ...cartridge problem 79 If you can remove it and use the single-cartridge mode to meet the contacts on again. Reinstall the ink cartridge. 9. On the inside of gold-colored bumps positioned to operate the HP ENVY 4500...
...dry swab or lint-free cloth to go online for more information. NOTE: If one ink cartridge is causing problems, you still receive the error message, turn the printer off, and then on the ink cartridge. 7. Click here to wipe the contacts. 8. ENWW Resolve ink ...cartridge problem 79 If you can remove it and use the single-cartridge mode to meet the contacts on again. Reinstall the ink cartridge. 9. On the inside of gold-colored bumps positioned to operate the HP ENVY 4500...
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Visit the HP Instant Ink program website for more information. 80 Chapter 8 Solve a problem ENWW It can occur if you install an HP Instant Ink cartridge into a printer that has not been enrolled in the HP Instant Ink program. Ink cartridge problem The ink cartridge is not compatible with your printer. This error can also occur if the HP Instant Ink cartridge was previously used in a different printer enrolled in the HP Instant Ink program.
Visit the HP Instant Ink program website for more information. 80 Chapter 8 Solve a problem ENWW It can occur if you install an HP Instant Ink cartridge into a printer that has not been enrolled in the HP Instant Ink program. Ink cartridge problem The ink cartridge is not compatible with your printer. This error can also occur if the HP Instant Ink cartridge was previously used in a different printer enrolled in the HP Instant Ink program.
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... how to change from a USB to go online for more information. ● Learn how to find your firewall and antivirus programs during printer setup. Click here to go online for more information. ● Learn about the HP Print and Scan Doctor. Click here to go online for more information. 82 Chapter 8 Solve...
... how to change from a USB to go online for more information. ● Learn how to find your firewall and antivirus programs during printer setup. Click here to go online for more information. ● Learn about the HP Print and Scan Doctor. Click here to go online for more information. 82 Chapter 8 Solve...