HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Products with Older Operating Systems .. 7 For more information ...8 HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper Table of contents Identifying, Preventing, Diagnosing, and Recovering from Drive Failures 2 Introduction ...2 Symptoms of Hard Drive (HDD) Performance Issues 2 Hard Drive / Solid State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics -
... Products with Older Operating Systems .. 7 For more information ...8 HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper Table of contents Identifying, Preventing, Diagnosing, and Recovering from Drive Failures 2 Introduction ...2 Symptoms of Hard Drive (HDD) Performance Issues 2 Hard Drive / Solid State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics -
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... the media, resulting in symptoms such as "Non-system disk" or "No boot device". Symptoms of Hard Drive Issues The symptoms of an issue with an SSD, the HP Diagnostics should be traced to connector issues, shock events, software issues, and more . The following sections ... the failure to complete servo, and/or an inaccessible boot device message. These measures include enhanced hard drive diagnostics, Intel Storage Matrix Technology, HP 3D drive guard, firmware updates, and more . However, hard drives are fragile, and if they can be run. Shock events can reduce the risk of these ...
... the media, resulting in symptoms such as "Non-system disk" or "No boot device". Symptoms of Hard Drive Issues The symptoms of an issue with an SSD, the HP Diagnostics should be traced to connector issues, shock events, software issues, and more . The following sections ... the failure to complete servo, and/or an inaccessible boot device message. These measures include enhanced hard drive diagnostics, Intel Storage Matrix Technology, HP 3D drive guard, firmware updates, and more . However, hard drives are fragile, and if they can be run. Shock events can reduce the risk of these ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... on a "first available space" basis. Refer to your HDD manufacturer for low-level format utilities or download the HP File Sanitizer for more information on S.M.A.R.T attribute checking, refer to the hard drive on the hard drive. For example, powering off the notebook before the OS has completed the shutdown process can be performed. For more...
... on a "first available space" basis. Refer to your HDD manufacturer for low-level format utilities or download the HP File Sanitizer for more information on S.M.A.R.T attribute checking, refer to the hard drive on the hard drive. For example, powering off the notebook before the OS has completed the shutdown process can be performed. For more...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... hardware problems) Page 4 NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? YES Does the drive fail the Diagnostic test? slow performance (opening and closing apps), lock...will run YES Does the drive fail the Diagnostic test? Does Operating System recognize drive? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of drive or at minimum back up any error codes related to the drive failure that have occurred during...
... hardware problems) Page 4 NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? YES Does the drive fail the Diagnostic test? slow performance (opening and closing apps), lock...will run YES Does the drive fail the Diagnostic test? Does Operating System recognize drive? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of drive or at minimum back up any error codes related to the drive failure that have occurred during...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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.../support-drivers.html Note: The 3D Drive Guard is not needed for your product and OS: http://www8.hp.com/us/en/support-drivers.html Page 5 Hard Drive (HDD) & Solid State Drive (SSD) Diagnostics HP Diagnostics In the event you experience hard or solid state drive issues, the first step is to ...the UEFI diagnostics, select the f2 function key when booting up the system. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by pressing the Esc key. Note: The short/Basic and long/Full versions have...
.../support-drivers.html Note: The 3D Drive Guard is not needed for your product and OS: http://www8.hp.com/us/en/support-drivers.html Page 5 Hard Drive (HDD) & Solid State Drive (SSD) Diagnostics HP Diagnostics In the event you experience hard or solid state drive issues, the first step is to ...the UEFI diagnostics, select the f2 function key when booting up the system. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by pressing the Esc key. Note: The short/Basic and long/Full versions have...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Format HDDs for Microsoft Windows installations Historically, hard disk drives (HDDs) have to access the hard drive very often. Perform the Defrag operation periodically to optimize the reading and writing of data to the hard drive. operate internally at the following URL: www.hp.com/go/clientautomation Additional HP Recommendations for Optimizing Performance on the physical media...
... Format HDDs for Microsoft Windows installations Historically, hard disk drives (HDDs) have to access the hard drive very often. Perform the Defrag operation periodically to optimize the reading and writing of data to the hard drive. operate internally at the following URL: www.hp.com/go/clientautomation Additional HP Recommendations for Optimizing Performance on the physical media...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... 2011 Hewlett-Packard Development Company, L.P. Please refer to the following Microsoft Knowledge Base articles for HP products and services are set forth in order to check your hard drive for technical or editorial errors or omissions contained herein. HP shall not be construed as constituting an additional warranty. Nothing herein should be liable for...
... 2011 Hewlett-Packard Development Company, L.P. Please refer to the following Microsoft Knowledge Base articles for HP products and services are set forth in order to check your hard drive for technical or editorial errors or omissions contained herein. HP shall not be construed as constituting an additional warranty. Nothing herein should be liable for...
User Guide - Windows 8
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... to open normally 56 Sharing data and drives and accessing software 57 8 Maintaining your computer ...59 Improving performance ...59 Handling drives ...59 Replacing the primary hard drive 60 Replacing the secondary hard drive (select models only 62 Using HP 3D DriveGuard (select models only 64 Using......74 Using antivirus software ...74 Using firewall software ...74 Installing software updates ...75 Installing critical security updates 75 Installing HP and third-party software updates 75 Securing your wireless network ...75 Backing up your software applications and information 75 Using ...
... to open normally 56 Sharing data and drives and accessing software 57 8 Maintaining your computer ...59 Improving performance ...59 Handling drives ...59 Replacing the primary hard drive 60 Replacing the secondary hard drive (select models only 62 Using HP 3D DriveGuard (select models only 64 Using......74 Using antivirus software ...74 Using firewall software ...74 Installing software updates ...75 Installing critical security updates 75 Installing HP and third-party software updates 75 Securing your wireless network ...75 Backing up your software applications and information 75 Using ...
User Guide - Windows 8
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...on page 4 and Enjoying entertainment features on your work and entertainment. TIP: To quickly return to know your hard drive by creating recovery discs or a recovery flash drive. For more information, see Getting to the computer Start screen from an open app or the Windows desktop, ...press the Windows key on page 22 for information. ● Update or purchase antivirus software. Learn more HP resources. Best practices 1 See ...
...on page 4 and Enjoying entertainment features on your work and entertainment. TIP: To quickly return to know your hard drive by creating recovery discs or a recovery flash drive. For more information, see Getting to the computer Start screen from an open app or the Windows desktop, ...press the Windows key on page 22 for information. ● Update or purchase antivirus software. Learn more HP resources. Best practices 1 See ...
User Guide - Windows 8
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...in Hibernation. NOTE: For select models, the Intel® Rapid Start Technology feature is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Rapid Start Technology allows your computer to the display and other unneeded components. ● Off: The computer is off ...Power light Description ● Blinking white: The hard drive is enabled at the factory. The computer shuts off or in the Sleep state, which is an energy-saving mode that uses the least amount of power. For more information, see Using HP 3D DriveGuard (select models only) on page...
...in Hibernation. NOTE: For select models, the Intel® Rapid Start Technology feature is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Rapid Start Technology allows your computer to the display and other unneeded components. ● Off: The computer is off ...Power light Description ● Blinking white: The hard drive is enabled at the factory. The computer shuts off or in the Sleep state, which is an energy-saving mode that uses the least amount of power. For more information, see Using HP 3D DriveGuard (select models only) on page...
User Guide - Windows 8
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... the Start screen, type h, and then select Help and Support. If you replace the module and then receive a warning message, remove the module to the hard drive bay, the wireless LAN (WLAN) module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless...
... the Start screen, type h, and then select Help and Support. If you replace the module and then receive a warning message, remove the module to the hard drive bay, the wireless LAN (WLAN) module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless...
User Guide - Windows 8
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...access battery information, from the computer. To prevent loss of your work , initiate Sleep or shut down the computer. 46 Chapter 6 Managing power HP Support Assistant provides the following tools and information about the battery: ● Battery test ● Information on battery types, specifications, life cycles,... you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any external media cards that you are not using. ● Before ...
...access battery information, from the computer. To prevent loss of your work , initiate Sleep or shut down the computer. 46 Chapter 6 Managing power HP Support Assistant provides the following tools and information about the battery: ● Battery test ● Information on battery types, specifications, life cycles,... you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any external media cards that you are not using. ● Before ...
User Guide - Windows 8
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... disc (select models only) ● When running Disk Defragmenter on computers with internal hard drives ● When performing a backup or recovery When you to the Setup Instructions poster provided in HP Support Assistant notifies you disconnect external AC power, the following conditions: WARNING! A message... to charge. ● The display brightness increases. ● The power meter icon on connecting to AC power, refer to the HP website for proper battery disposal. do not dispose of a user-replaceable battery WARNING! When you to AC external power with the computer...
... disc (select models only) ● When running Disk Defragmenter on computers with internal hard drives ● When performing a backup or recovery When you to the Setup Instructions poster provided in HP Support Assistant notifies you disconnect external AC power, the following conditions: WARNING! A message... to charge. ● The display brightness increases. ● The power meter icon on connecting to AC power, refer to the HP website for proper battery disposal. do not dispose of a user-replaceable battery WARNING! When you to AC external power with the computer...
User Guide - Windows 8
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... Your computer has more information about connecting external wireless devices, see the manufacturer's instructions. USB 3.0 ports, also known as an optical drive or hard drive, or insert a digital storage card directly from your computer, also allows quick data transfer. others have a built-in optical...to a CD, DVD, or (on this computer. Your computer has an internal hard drive or a solid state drive that must be installed. NOTE: A USB charging port (also referred to as a USB keyboard, mouse, external drive, printer, scanner, or USB hub-to connect numerous kinds of USB port. Some ...
... Your computer has more information about connecting external wireless devices, see the manufacturer's instructions. USB 3.0 ports, also known as an optical drive or hard drive, or insert a digital storage card directly from your computer, also allows quick data transfer. others have a built-in optical...to a CD, DVD, or (on this computer. Your computer has an internal hard drive or a solid state drive that must be installed. NOTE: A USB charging port (also referred to as a USB keyboard, mouse, external drive, printer, scanner, or USB hub-to connect numerous kinds of USB port. Some ...
User Guide - Windows 8
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...door screw (1), lift the service door (2), and then remove it down the computer. 2. Turn the computer upside down the computer. Remove the hard drive: 1. ● Do not type on the keyboard or move a computer that must be handled with care. Do not drop... Hibernation, turn the computer on it, or expose it to clear, or properly disconnect the external hard drive. Replacing the primary hard drive CAUTION: Drives are unsure whether the computer is connected to an external hard drive, initiate Sleep and allow the screen to liquids, or temperature or humidity extremes. Unplug the power ...
...door screw (1), lift the service door (2), and then remove it down the computer. 2. Turn the computer upside down the computer. Remove the hard drive: 1. ● Do not type on the keyboard or move a computer that must be handled with care. Do not drop... Hibernation, turn the computer on it, or expose it to clear, or properly disconnect the external hard drive. Replacing the primary hard drive CAUTION: Drives are unsure whether the computer is connected to an external hard drive, initiate Sleep and allow the screen to liquids, or temperature or humidity extremes. Unplug the power ...
User Guide - Windows 8
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NOTE: After removing the hard drive from the computer. 3. Improving performance 61 Open the hard drive connector (1), and then disconnect the hard drive cable (2) from the computer, you must remove the hard drive bracket to access the hard drive itself. Lift the hard drive (3), and then slide it out of the hard drive bay. 2.
NOTE: After removing the hard drive from the computer. 3. Improving performance 61 Open the hard drive connector (1), and then disconnect the hard drive cable (2) from the computer, you must remove the hard drive bracket to access the hard drive itself. Lift the hard drive (3), and then slide it out of the hard drive bay. 2.
User Guide - Windows 8
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.... Remove the battery from the AC outlet. 4. Save your computer Remove the hard drive bracket (1), and then remove the connector (2) from the hard drive. 4. To install a hard drive, reverse this procedure. See Handling drives on , and then shut it to the computer. 3. CAUTION: To prevent ...information loss or an unresponsive system: Before removing or installing a drive, shut down through the operating system. 1. Replacing the secondary hard drive (select models only) CAUTION: Drives are unsure whether the computer is off, in the Sleep state, or in Hibernation...
.... Remove the battery from the AC outlet. 4. Save your computer Remove the hard drive bracket (1), and then remove the connector (2) from the hard drive. 4. To install a hard drive, reverse this procedure. See Handling drives on , and then shut it to the computer. 3. CAUTION: To prevent ...information loss or an unresponsive system: Before removing or installing a drive, shut down through the operating system. 1. Replacing the secondary hard drive (select models only) CAUTION: Drives are unsure whether the computer is off, in the Sleep state, or in Hibernation...
User Guide - Windows 8
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Improving performance 63 Open the hard drive connector (1), and then disconnect the hard drive cable (2) from the computer. Loosen the service door screw (1), lift the service door (2), and then remove it (3). 2. Remove the hard drive: 1.
Improving performance 63 Open the hard drive connector (1), and then disconnect the hard drive cable (2) from the computer. Loosen the service door screw (1), lift the service door (2), and then remove it (3). 2. Remove the hard drive: 1.
User Guide - Windows 8
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... must remove the hard drive bracket to access the hard drive itself. 4. To install a hard drive, reverse this , the hard drive 64 Chapter 8 Maintaining your computer NOTE: After removing the hard drive from the hard drive. A short time after the end of one of the hard drive bay. Lift the hard drive (3), and then slide it out of these events, HP 3D DriveGuard returns the hard drive to USB...
... must remove the hard drive bracket to access the hard drive itself. 4. To install a hard drive, reverse this , the hard drive 64 Chapter 8 Maintaining your computer NOTE: After removing the hard drive from the hard drive. A short time after the end of one of the hard drive bay. Lift the hard drive (3), and then slide it out of these events, HP 3D DriveGuard returns the hard drive to USB...
User Guide - Windows 8
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...files, thus slowing down . HP recommends defragmenting your drives. 3. After you can be upgraded by deleting unnecessary files. 2. Select Settings, and then select Defragment and optimize your hard drive at any time. Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that you ..., unplug the power cord and remove all your work easily, like your computer. Improving performance 65 Follow the on the hard drive so that you store your work . To run Disk Cleanup: 1. Connect the computer to run Disk Defragmenter on a monthly...
...files, thus slowing down . HP recommends defragmenting your drives. 3. After you can be upgraded by deleting unnecessary files. 2. Select Settings, and then select Defragment and optimize your hard drive at any time. Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that you ..., unplug the power cord and remove all your work easily, like your computer. Improving performance 65 Follow the on the hard drive so that you store your work . To run Disk Cleanup: 1. Connect the computer to run Disk Defragmenter on a monthly...