Start Here
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... work, you can also find contact information from the media provided by using HP Recovery Manager on page 3. You can choose the System Recovery option from support. For more information, see Recovering using HP Recovery Manager on page 7. See the Worldwide Telephone Numbers booklet included with a preinstalled application or driver, use the Factory Reset option of HP Recovery media. For more information see Creating HP Recovery media (select products only) on -screen instructions. ● If you need to reclaim hard drive space, HP Recovery Manager...
... work, you can also find contact information from the media provided by using HP Recovery Manager on page 3. You can choose the System Recovery option from support. For more information, see Recovering using HP Recovery Manager on page 7. See the Worldwide Telephone Numbers booklet included with a preinstalled application or driver, use the Factory Reset option of HP Recovery media. For more information see Creating HP Recovery media (select products only) on -screen instructions. ● If you need to reclaim hard drive space, HP Recovery Manager...
Start Here
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... Creating HP Recovery media (select products only) on -screen instructions. Select Remove Recovery Partition, and then follow the on or restart the tablet, and then quickly hold down button; Restore and recovery 7 Changing the computer boot order If your computer does not restart in HP Recovery Manager, you to remove the HP Recovery partition to free up hard drive space. To change the selection to an optical drive or a USB flash drive. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard...
... Creating HP Recovery media (select products only) on -screen instructions. Select Remove Recovery Partition, and then follow the on or restart the tablet, and then quickly hold down button; Restore and recovery 7 Changing the computer boot order If your computer does not restart in HP Recovery Manager, you to remove the HP Recovery partition to free up hard drive space. To change the selection to an optical drive or a USB flash drive. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard...
Maintenance and Service Guide
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... Hard drive ...31 WLAN module ...33 Optical drive ...35 TouchPad ...37 Power connector cable ...39 USB board ...40 USB board cable ...42 System board ...43 Heat sink ...47 Fan ...49 Speakers ...50 Display assembly ...51 6 Using Setup Utility (BIOS) ...54 Starting Setup Utility (BIOS) ...54 Updating Setup Utility (BIOS) ...54 Determining the BIOS version ...54 Downloading a BIOS update ...55 7 Using HP PC Hardware Diagnostics (UEFI) ...56 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 56 8 Specifications ...58 Computer specifications ...58 9 Backing up, restoring, and recovering...
... Hard drive ...31 WLAN module ...33 Optical drive ...35 TouchPad ...37 Power connector cable ...39 USB board ...40 USB board cable ...42 System board ...43 Heat sink ...47 Fan ...49 Speakers ...50 Display assembly ...51 6 Using Setup Utility (BIOS) ...54 Starting Setup Utility (BIOS) ...54 Updating Setup Utility (BIOS) ...54 Determining the BIOS version ...54 Downloading a BIOS update ...55 7 Using HP PC Hardware Diagnostics (UEFI) ...56 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 56 8 Specifications ...58 Computer specifications ...58 9 Backing up, restoring, and recovering...
Maintenance and Service Guide
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... for use in the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the terminals on , and then shut it down through the operating system. 2. Remove the Phillips M2.0×2.7 screw (2) that regulates wireless devices in your country or region. Remove the WLAN module: 1. NOTE: The WLAN antenna cable labeled "1/MAIN" connects to restore device functionality, and then contact technical support. Turn...
... for use in the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the terminals on , and then shut it down through the operating system. 2. Remove the Phillips M2.0×2.7 screw (2) that regulates wireless devices in your country or region. Remove the WLAN module: 1. NOTE: The WLAN antenna cable labeled "1/MAIN" connects to restore device functionality, and then contact technical support. Turn...
Maintenance and Service Guide
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... then select File Explorer. 2. If the update is typically Local Disk (C:). 3. Type file in an optional docking device, or connected to install the update. Updating Setup Utility (BIOS) 55 or - Click Updates, and then click Check for example, filename.exe). At the download area, follow these instructions: ● Do not disconnect power from the computer by following the on -screen instructions. 4. The hard drive designation is more recent than your...
... then select File Explorer. 2. If the update is typically Local Disk (C:). 3. Type file in an optional docking device, or connected to install the update. Updating Setup Utility (BIOS) 55 or - Click Updates, and then click Check for example, filename.exe). At the download area, follow these instructions: ● Do not disconnect power from the computer by following the on -screen instructions. 4. The hard drive designation is more recent than your...
Maintenance and Service Guide
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...) of HP Recovery media or if the HP Recovery media does not work, you can choose the System Recovery option from the HP Recovery partition (select products only) or use the Factory Reset option of expertise: IMPORTANT: Not all products. ● Windows offers several options for your situation and level of HP Recovery media. For software not provided with the computer. If you have not already created recovery media, see Removing the HP Recovery partition (select products only) on -screen instructions...
...) of HP Recovery media or if the HP Recovery media does not work, you can choose the System Recovery option from the HP Recovery partition (select products only) or use the Factory Reset option of expertise: IMPORTANT: Not all products. ● Windows offers several options for your situation and level of HP Recovery media. For software not provided with the computer. If you have not already created recovery media, see Removing the HP Recovery partition (select products only) on -screen instructions...
Maintenance and Service Guide
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... recovering So before beginning these steps to remove the HP Recovery partition: 1. Select Remove Recovery Partition, and then follow the on -screen instructions. Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the selection to free up hard drive space. Turn on or restart the tablet, and then quickly hold down the volume down the volume up button; Type recovery in BIOS where the computer looks for boot options. Access the system Startup menu...
... recovering So before beginning these steps to remove the HP Recovery partition: 1. Select Remove Recovery Partition, and then follow the on -screen instructions. Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the selection to free up hard drive space. Turn on or restart the tablet, and then quickly hold down the volume down the volume up button; Type recovery in BIOS where the computer looks for boot options. Access the system Startup menu...
Maintenance and Service Guide
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..., 31 hard drive rubber bracket removal 32, 36 spare part number 15, 31 HDMI port identifying 4 HDMI-to-VGA adapter, spare part number 18 heat sink removal 47 spare part number 16, 47 hinge cover, spare part number 14 HP PC Hardware Diagnostics (UEFI) using 56 HP Recovery Manager correcting boot problems 64 starting 63 HP Recovery media creating 60 recovery 63 HP Recovery partition recovery 63 removing 64 I I/O Bracket Kit contents 15 spare part number 15 integrated numeric keypad, identifying 10 internal microphones, identifying 6 J jacks audio-out (headphone)/audio-in (microphone) 4 network...
..., 31 hard drive rubber bracket removal 32, 36 spare part number 15, 31 HDMI port identifying 4 HDMI-to-VGA adapter, spare part number 18 heat sink removal 47 spare part number 16, 47 hinge cover, spare part number 14 HP PC Hardware Diagnostics (UEFI) using 56 HP Recovery Manager correcting boot problems 64 starting 63 HP Recovery media creating 60 recovery 63 HP Recovery partition recovery 63 removing 64 I I/O Bracket Kit contents 15 spare part number 15 integrated numeric keypad, identifying 10 internal microphones, identifying 6 J jacks audio-out (headphone)/audio-in (microphone) 4 network...
Maintenance and Service Guide
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... 2 display panel 1 external media cards 2 graphics 1 hard drive 2 keyboard 3 memory module 1 microphone 2 operating system 3 optical drive 2 pointing device 3 ports 3 power requirements 3 processors 1 product name 1 security 3 sensors 2 serviceability 3 solid-state drive 2 video 2 wireless 2 product name 1 product name and number, computer 12 R recover options 62 recovery discs 61, 63 HP Recovery Manager 62 media 63 starting 63 supported discs 61 system 62 USB flash drive 63 using HP Recovery media 61 recovery media creating 60 creating using HP Recovery Manager 61 recovery partition removing...
... 2 display panel 1 external media cards 2 graphics 1 hard drive 2 keyboard 3 memory module 1 microphone 2 operating system 3 optical drive 2 pointing device 3 ports 3 power requirements 3 processors 1 product name 1 security 3 sensors 2 serviceability 3 solid-state drive 2 video 2 wireless 2 product name 1 product name and number, computer 12 R recover options 62 recovery discs 61, 63 HP Recovery Manager 62 media 63 starting 63 supported discs 61 system 62 USB flash drive 63 using HP Recovery media 61 recovery media creating 60 creating using HP Recovery Manager 61 recovery partition removing...
User Guide
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Table of contents 1 Starting right ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...4 Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...7 Display ...8 Top ...9 TouchPad ...9 Lights ...10 Button, speakers, and vent ...11 Keys ...12 Using the action keys ...13 Bottom ...14 Labels ...15 3 Connecting to a network ...16 Connecting to a wireless network ...16 Using the wireless controls ...16 Airplane mode key ...16 Operating system controls 16 Connecting to a WLAN ...17 Using HP Mobile Broadband (select products only 18 Using GPS (select...
Table of contents 1 Starting right ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...4 Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...7 Display ...8 Top ...9 TouchPad ...9 Lights ...10 Button, speakers, and vent ...11 Keys ...12 Using the action keys ...13 Bottom ...14 Labels ...15 3 Connecting to a network ...16 Connecting to a wireless network ...16 Using the wireless controls ...16 Airplane mode key ...16 Operating system controls 16 Connecting to a WLAN ...17 Using HP Mobile Broadband (select products only 18 Using GPS (select...
User Guide
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... only 42 Securing your wireless network ...42 Backing up your software applications and information 42 Using an optional security cable (select products only 42 9 Using Setup Utility (BIOS) ...43 Starting Setup Utility (BIOS) ...43 Updating Setup Utility (BIOS) ...43 Determining the BIOS version ...43 Downloading a BIOS update ...44 10 Using HP PC Hardware Diagnostics (UEFI) ...45 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 45 11 Backing up, restoring, and recovering ...47 Creating recovery media and backups ...47 Creating HP Recovery media (select products only 47...
... only 42 Securing your wireless network ...42 Backing up your software applications and information 42 Using an optional security cable (select products only 42 9 Using Setup Utility (BIOS) ...43 Starting Setup Utility (BIOS) ...43 Updating Setup Utility (BIOS) ...43 Determining the BIOS version ...43 Downloading a BIOS update ...44 10 Using HP PC Hardware Diagnostics (UEFI) ...45 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 45 11 Backing up, restoring, and recovering ...47 Creating recovery media and backups ...47 Creating HP Recovery media (select products only 47...
User Guide
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... select Control Panel. 2. The wireless light indicates the overall power state of your computer and a wired or wireless network connection. This chapter will help you get connected to a network, and diagnose and repair network problems. To use operating system controls: 1. All the wireless devices on your home, and public places such as computers, phones, printers, headsets, speakers, and cameras. Operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to...
... select Control Panel. 2. The wireless light indicates the overall power state of your computer and a wired or wireless network connection. This chapter will help you get connected to a network, and diagnose and repair network problems. To use operating system controls: 1. All the wireless devices on your home, and public places such as computers, phones, printers, headsets, speakers, and cameras. Operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to...
User Guide
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... safety information, see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to view and control audio settings. ▲ Type control panel in (microphone) combo jack on using an HDMI cable (select products only) NOTE: To connect an HDMI device to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. To connect wireless headsets to a network. As a result, your computer...
... safety information, see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to view and control audio settings. ▲ Type control panel in (microphone) combo jack on using an HDMI cable (select products only) NOTE: To connect an HDMI device to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. To connect wireless headsets to a network. As a result, your computer...
User Guide
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...: 1. Using Disk Defragmenter HP recommends using Disk Defragmenter to a USB port is unnecessary for traveling with (or shipping) the computer. NOTE: Only internal hard drives are protected by performing regular maintenance tasks with the display closed while the computer is important to perform regular maintenance to keep your computer in an optional docking device or connected to defragment your hard drive at least once a month. Follow the on -screen instructions. Type disk...
...: 1. Using Disk Defragmenter HP recommends using Disk Defragmenter to a USB port is unnecessary for traveling with (or shipping) the computer. NOTE: Only internal hard drives are protected by performing regular maintenance tasks with the display closed while the computer is important to perform regular maintenance to keep your computer in an optional docking device or connected to defragment your hard drive at least once a month. Follow the on -screen instructions. Type disk...
User Guide
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...; Tablets without keyboards: 1. or Turn on -screen instructions to your fingerprint or facial ID. Turn on password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in notebook mode and you can prevent the computer from operating properly. To set up button. - The on -screen instructions. Your changes take effect when the computer restarts. NOTE: To start Setup Utility, your computer and information Select Security, and then follow these steps: 1. Using Windows Hello...
...; Tablets without keyboards: 1. or Turn on -screen instructions to your fingerprint or facial ID. Turn on password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in notebook mode and you can prevent the computer from operating properly. To set up button. - The on -screen instructions. Your changes take effect when the computer restarts. NOTE: To start Setup Utility, your computer and information Select Security, and then follow these steps: 1. Using Windows Hello...
User Guide
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... about computer viruses, type support in the taskbar. Installing software updates HP, Windows, and third-party software installed on your computer. Using Internet security software 41 Antivirus software can disable programs, utilities, or the operating system, or cause them , and in most cases, repair any damage they have caused. An antivirus program may be a combination of both hardware and software. or - Using firewall software Firewalls are two types of firewalls to consider...
... about computer viruses, type support in the taskbar. Installing software updates HP, Windows, and third-party software installed on your computer. Using Internet security software 41 Antivirus software can disable programs, utilities, or the operating system, or cause them , and in most cases, repair any damage they have caused. An antivirus program may be a combination of both hardware and software. or - Using firewall software Firewalls are two types of firewalls to consider...
User Guide
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Select Windows Update, and then follow the on -screen instructions. Using HP Touchpoint Manager (select products only) HP Touchpoint Manager is a cloud-based IT solution that enables businesses to your computer, follow the on -screen instructions. 3. WLANs in -house solutions. HP Touchpoint Manager helps protect devices against malware and other attacks, monitors device health, and enables you set up your network from unauthorized access. Backing up your software applications and information Regularly back...
Select Windows Update, and then follow the on -screen instructions. Using HP Touchpoint Manager (select products only) HP Touchpoint Manager is a cloud-based IT solution that enables businesses to your computer, follow the on -screen instructions. 3. WLANs in -house solutions. HP Touchpoint Manager helps protect devices against malware and other attacks, monitors device health, and enables you set up your network from unauthorized access. Backing up your software applications and information Regularly back...
User Guide
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... install the update. Type file in an optional docking device, or connected to reliable external power using the AC adapter. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to an optional power source. The hard drive designation is more recent than your hard drive. 44 Chapter 9 Using Setup Utility (BIOS) Complete the installation by unplugging the power cord from your BIOS version, make...
... install the update. Type file in an optional docking device, or connected to reliable external power using the AC adapter. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to an optional power source. The hard drive designation is more recent than your hard drive. 44 Chapter 9 Using Setup Utility (BIOS) Complete the installation by unplugging the power cord from your BIOS version, make...
User Guide
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...definition devices, connecting 22, 24 HP 3D DriveGuard 35 HP Fast Charge 31 HP Mobile Broadband activating 18 IMEI number 18 MEID number 18 HP Orbit 19 HP PC Hardware Diagnostics (UEFI) using 45 HP Recovery Manager correcting boot problems 51 starting 50 HP Recovery media creating 47 recovery 50 HP Recovery partition recovery 50 removing 51 HP resources 2 HP Touchpoint Manager 42 I IMEI number 18 initiating Sleep and Hibernation 29 input power 52 installing optional security cable 42 integrated numeric keypad, identifying 12 internal microphones, identifying 8 Internet security software, using...
...definition devices, connecting 22, 24 HP 3D DriveGuard 35 HP Fast Charge 31 HP Mobile Broadband activating 18 IMEI number 18 MEID number 18 HP Orbit 19 HP PC Hardware Diagnostics (UEFI) using 45 HP Recovery Manager correcting boot problems 51 starting 50 HP Recovery media creating 47 recovery 50 HP Recovery partition recovery 50 removing 51 HP resources 2 HP Touchpoint Manager 42 I IMEI number 18 initiating Sleep and Hibernation 29 input power 52 installing optional security cable 42 integrated numeric keypad, identifying 12 internal microphones, identifying 8 Internet security software, using...
User Guide
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... connection 17 R recover options 49 recovery discs 48, 50 HP Recovery Manager 49 media 50 starting 50 supported discs 48 system 49 USB flash drive 50 using HP Recovery media 48 recovery media creating 47 creating using HP Recovery Manager 48 recovery partition removing 51 regulatory information regulatory label 15 wireless certification labels 15 RJ-45 (network) jack, identifying 7 RJ-45 (network) status lights, identifying 7 S security cable slot, identifying 7 security cable, installing 42 serial number 15 serial number, computer 15 service labels, locating 15 Setup Utility (BIOS) passwords...
... connection 17 R recover options 49 recovery discs 48, 50 HP Recovery Manager 49 media 50 starting 50 supported discs 48 system 49 USB flash drive 50 using HP Recovery media 48 recovery media creating 47 creating using HP Recovery Manager 48 recovery partition removing 51 regulatory information regulatory label 15 wireless certification labels 15 RJ-45 (network) jack, identifying 7 RJ-45 (network) status lights, identifying 7 S security cable slot, identifying 7 security cable, installing 42 serial number 15 serial number, computer 15 service labels, locating 15 Setup Utility (BIOS) passwords...