Resolving Start Up and No Boot Problems Checklist
Page 1
... installed incorrectly, or there is no battery or AC power at the notebook, contact HP for at -a-time If possible, boot to BIOS mode (f10) and run Memory Test and Hard Drive Test If all USB devices and media cards. 2. Resolving Start Up and No Boot Problems Checklist Print and use recovery disk to recover the computer to the notebook. HP Notebook PCs - Perform a Hard Reset 1. Reconnect the AC power adapter (do hard reset If memory or hard drive components were replaced, reinstall original components Remove memory modules and replace...
... installed incorrectly, or there is no battery or AC power at the notebook, contact HP for at -a-time If possible, boot to BIOS mode (f10) and run Memory Test and Hard Drive Test If all USB devices and media cards. 2. Resolving Start Up and No Boot Problems Checklist Print and use recovery disk to recover the computer to the notebook. HP Notebook PCs - Perform a Hard Reset 1. Reconnect the AC power adapter (do hard reset If memory or hard drive components were replaced, reinstall original components Remove memory modules and replace...
Resolving Start Up and No Boot Problems Checklist
Page 2
... Troubleshooting A Problem When the computer starts into Safe Mode and then run Windows Update Symptom: Computer displays the Windows logo screen and stops responding Boot to Windows Advanced boot options (f8) and select Disable auto-restart to view error message o Search www.microsoft.com for terms in error message o Search www.hp.com for terms in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run in Safe mode to install...
... Troubleshooting A Problem When the computer starts into Safe Mode and then run Windows Update Symptom: Computer displays the Windows logo screen and stops responding Boot to Windows Advanced boot options (f8) and select Disable auto-restart to view error message o Search www.microsoft.com for terms in error message o Search www.hp.com for terms in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run in Safe mode to install...
HP ENVY17 3D Getting Started - Windows 7
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.... Resources Quick Setup poster HP Notebook Reference Guide To access this Web site, go to http://www.hp.com/ergo. Help and Support To access Help and Support, select Start > Help and Support. Safety & Comfort Guide To access this guide: Select Start > Help and Support > User Guides. - For information about ● How to set up the computer ● Help to identify computer components ● Power management features ● How to maximize battery life...
.... Resources Quick Setup poster HP Notebook Reference Guide To access this Web site, go to http://www.hp.com/ergo. Help and Support To access Help and Support, select Start > Help and Support. Safety & Comfort Guide To access this guide: Select Start > Help and Support > User Guides. - For information about ● How to set up the computer ● Help to identify computer components ● Power management features ● How to maximize battery life...
HP ENVY17 3D Getting Started - Windows 7
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.... The Settings window opens. 2. Click Apply. This setting provides uninterrupted movie playback when switching between 2D and 3D modes (factory default)- Click the Settings icon on your disc. You will not be able to view both 2D and 3D content. Select either 3D-only content or both the 2D and 3D main menu content on the type of the MediaSmart control panel. Using HP MediaSmart 17 Settings for 2D and 3D modes 3D discs have a disc with...
.... The Settings window opens. 2. Click Apply. This setting provides uninterrupted movie playback when switching between 2D and 3D modes (factory default)- Click the Settings icon on your disc. You will not be able to view both 2D and 3D content. Select either 3D-only content or both the 2D and 3D main menu content on the type of the MediaSmart control panel. Using HP MediaSmart 17 Settings for 2D and 3D modes 3D discs have a disc with...
HP ENVY17 3D Getting Started - Windows 7
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...: The computer fan starts up automatically to cool internal components. Connects a high-performance eSATA component, such as a highperformance monitor or projector. Left-side Component (1) Vent (2) External monitor port (3) RJ-45 (network) jack (4) Mini DisplayPort (5) HDMI port (6) eSATA/USB port (7) SuperSpeed USB port Description Enables airflow to cool internal components and prevent overheating. Connects an optional digital display device, such as an eSATA external hard drive, or connects an optional USB 2.0 device. Connects an optional video or audio device, such as...
...: The computer fan starts up automatically to cool internal components. Connects a high-performance eSATA component, such as a highperformance monitor or projector. Left-side Component (1) Vent (2) External monitor port (3) RJ-45 (network) jack (4) Mini DisplayPort (5) HDMI port (6) eSATA/USB port (7) SuperSpeed USB port Description Enables airflow to cool internal components and prevent overheating. Connects an optional digital display device, such as an eSATA external hard drive, or connects an optional USB 2.0 device. Connects an optional video or audio device, such as...
HP ENVY17 3D Getting Started - Windows 7
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... a user ID and password to the HP Notebook Reference Guide and information and Web site links provided in some locations)-These icons may be displayed either individually on . 34 Chapter 4 Networking The following wireless devices: ● Wireless local area network (WLAN) device ● HP Mobile Broadband Module, a wireless wide area network (WWAN) device ● Bluetooth® device For more of the following features will give you set up a new Internet account or configure the...
... a user ID and password to the HP Notebook Reference Guide and information and Web site links provided in some locations)-These icons may be displayed either individually on . 34 Chapter 4 Networking The following wireless devices: ● Wireless local area network (WLAN) device ● HP Mobile Broadband Module, a wireless wide area network (WWAN) device ● Bluetooth® device For more of the following features will give you set up a new Internet account or configure the...
HP ENVY17 3D Getting Started - Windows 7
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... 3D settings, adjusting 14 A action keys adjusting volume 39 Help and Support 38 identifying 26 keyboard backlight 39 muting speaker sound 39 screen brightness down 38 screen brightness up 38 switching screen image 39 using 38 wireless 39 ATI Catalyst Control Center 4 ATI Eyefinity 3 audio-in (microphone) jack, identifying 30 audio-out (headphone) jack, identifying 30 B backing up customized window, toolbar, and menu bar settings 60 personal files 60 bass settings hotkey 40 battery bay 64 battery bay, identifying 32 battery light...
... 3D settings, adjusting 14 A action keys adjusting volume 39 Help and Support 38 identifying 26 keyboard backlight 39 muting speaker sound 39 screen brightness down 38 screen brightness up 38 switching screen image 39 using 38 wireless 39 ATI Catalyst Control Center 4 ATI Eyefinity 3 audio-in (microphone) jack, identifying 30 audio-out (headphone) jack, identifying 30 B backing up customized window, toolbar, and menu bar settings 60 personal files 60 bass settings hotkey 40 battery bay 64 battery bay, identifying 32 battery light...
HP ENVY17 3D Getting Started - Windows 7
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...and number, computer 63 R recovering a program or driver 58 recovering from the dedicated recovery partition 59 recovering from the recovery discs 60 recovery discs 58 Recovery Manager 58, 59 recovery partition 58 recovery, system 59 refresh rate, adjusting 12 regulatory information regulatory label 64 wireless certification labels 64 restore points 61 RJ-45 (network) jack, identifying 29 S safety information, 3D 7 screen brightness keys 38 screen image, switching 39 scrolling TouchPad gesture 45 security cable slot, identifying 28 serial number, computer 63 service tag 63 settings control, HP...
...and number, computer 63 R recovering a program or driver 58 recovering from the dedicated recovery partition 59 recovering from the recovery discs 60 recovery discs 58 Recovery Manager 58, 59 recovery partition 58 recovery, system 59 refresh rate, adjusting 12 regulatory information regulatory label 64 wireless certification labels 64 restore points 61 RJ-45 (network) jack, identifying 29 S safety information, 3D 7 screen brightness keys 38 screen image, switching 39 scrolling TouchPad gesture 45 security cable slot, identifying 28 serial number, computer 63 service tag 63 settings control, HP...
HP ENVY 17 Getting Started - Windows 7
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or - Resources For information about Quick Setup poster ● How to set up the computer ● Help to identify computer components HP Notebook Reference Guide To access this guide, select Start > Help and Support > User Guides. ● Power management features ● How to maximize battery life ● How to use the multimedia features of the computer ● How to protect the computer ● How to care for...
or - Resources For information about Quick Setup poster ● How to set up the computer ● Help to identify computer components HP Notebook Reference Guide To access this guide, select Start > Help and Support > User Guides. ● Power management features ● How to maximize battery life ● How to use the multimedia features of the computer ● How to protect the computer ● How to care for...
HP ENVY 17 Getting Started - Windows 7
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... full system recovery 51 H hard drive installing 39 removing 35 hard drive bay, identifying 19 HDMI port, identifying 14 headphone (audio-out) jack 15 Help and Support key 25 hotkeys bass settings 27 description 27 display system information 27 using 27 I input power 60 integrated numeric keypad, identifying 10, 28 integrated webcam light, identifying 16 internal display switch, identifying 17 internal microphones, identifying 16 Internet connection setup 23 ISP, using 21 J jacks audio-in (microphone) 15 audio-out (headphone) 15 RJ-45 (network) 14 62...
... full system recovery 51 H hard drive installing 39 removing 35 hard drive bay, identifying 19 HDMI port, identifying 14 headphone (audio-out) jack 15 Help and Support key 25 hotkeys bass settings 27 description 27 display system information 27 using 27 I input power 60 integrated numeric keypad, identifying 10, 28 integrated webcam light, identifying 16 internal display switch, identifying 17 internal microphones, identifying 16 Internet connection setup 23 ISP, using 21 J jacks audio-in (microphone) 15 audio-out (headphone) 15 RJ-45 (network) 14 62...
HP ENVY 17 - Maintenance and Service Guide
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Category Ethernet Wireless External media card Ports Keyboard/pointing devices Description HP ENVY HD webcam (fixed, no tilt) with activity LED, 1280×800 by 24 frames per second Integrated 10/100/1000 GB network interface card (NIC) Integrated wireless local area network (WLAN) options by way of wireless module: Two WLAN antennas built into display assembly Support for the following WLAN formats: ● Broadcom 4312G 802.11b/g WiFi and 2070 Bluetooth 2.1+EDR Combo Adapter ● Broadcom...
Category Ethernet Wireless External media card Ports Keyboard/pointing devices Description HP ENVY HD webcam (fixed, no tilt) with activity LED, 1280×800 by 24 frames per second Integrated 10/100/1000 GB network interface card (NIC) Integrated wireless local area network (WLAN) options by way of wireless module: Two WLAN antennas built into display assembly Support for the following WLAN formats: ● Broadcom 4312G 802.11b/g WiFi and 2070 Bluetooth 2.1+EDR Combo Adapter ● Broadcom...
HP ENVY 17 - Maintenance and Service Guide
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... DisplayPort (5) HDMI port (6) eSATA/USB port (7) SuperSpeed USB port Description Enables airflow to cool internal components and prevent overheating. NOTE: The SuperSpeed USB port is normal for the internal fan to cycle on and off during routine operation. Connects an external VGA monitor or projector. It is also compatible with USB 1.0 and 2.0 devices. 12 Chapter 2 External component identification Connects an optional digital display device such as an eSATA external hard drive, or connects an optional USB device. Connects an optional video or audio device, such...
... DisplayPort (5) HDMI port (6) eSATA/USB port (7) SuperSpeed USB port Description Enables airflow to cool internal components and prevent overheating. NOTE: The SuperSpeed USB port is normal for the internal fan to cycle on and off during routine operation. Connects an external VGA monitor or projector. It is also compatible with USB 1.0 and 2.0 devices. 12 Chapter 2 External component identification Connects an optional digital display device such as an eSATA external hard drive, or connects an optional USB device. Connects an optional video or audio device, such...
HP ENVY 17 - Maintenance and Service Guide
Page 91
... reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is typically Local Disk (C:). 3. Identify the BIOS update that has an .exe extension (for your hard drive designation. b. Follow the on battery power, docked in an optional docking device, or connected to the hard drive. Windows 7-Open Windows Explorer by unplugging the power cord from the computer by selecting Start > Computer. The hard drive designation is running on -screen instructions to download your...
... reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is typically Local Disk (C:). 3. Identify the BIOS update that has an .exe extension (for your hard drive designation. b. Follow the on battery power, docked in an optional docking device, or connected to the hard drive. Windows 7-Open Windows Explorer by unplugging the power cord from the computer by selecting Start > Computer. The hard drive designation is running on -screen instructions to download your...
HP ENVY 17 - Maintenance and Service Guide
Page 117
... emitter board, spare part number 23, 30 J jacks audio-in 13 audio-out 13 headphone 13 microphone 13 network 12 RJ-45 12 K key components 8 keyboard product description 4 removal 51 spare part numbers 19, 29, 51 keys action 8 esc 8 fn 8 optical drive eject 8 Windows applications 8 Windows logo 8 L left-side components 12 light components 9 lights battery 14 caps lock 9 drive 11 mute 9 power 9, 11 TouchPad off indicator webcam 6 wireless 9 9, 10 M mass storage device, spare part numbers 25 memory module product description 2 removal 43 spare part numbers...
... emitter board, spare part number 23, 30 J jacks audio-in 13 audio-out 13 headphone 13 microphone 13 network 12 RJ-45 12 K key components 8 keyboard product description 4 removal 51 spare part numbers 19, 29, 51 keys action 8 esc 8 fn 8 optical drive eject 8 Windows applications 8 Windows logo 8 L left-side components 12 light components 9 lights battery 14 caps lock 9 drive 11 mute 9 power 9, 11 TouchPad off indicator webcam 6 wireless 9 9, 10 M mass storage device, spare part numbers 25 memory module product description 2 removal 43 spare part numbers...
HP ENVY 17 - Maintenance and Service Guide
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...1 display panel 2 Ethernet 4 external media cards 4 graphics 1 hard drives 2 keyboard 4 memory module 2 microphone 3 operating system 5 optical drives 3 pointing device 4 ports 4 power requirements 5 processors 1 product name 1 security 5 serviceability 5 video 3 wireless 4 product name 1, 17, 36 product number 17, 36 R removal/replacement preliminaries 31 procedures 36 right-side components 14 RJ-45 jack connector pinout 97 location 12 RTC battery removal 42 spare part number 21, 28, 42 Rubber Feet Kit, spare part number 20, 29, 53 S Screw Kit, spare part number 26, 29 security cable slot 14...
...1 display panel 2 Ethernet 4 external media cards 4 graphics 1 hard drives 2 keyboard 4 memory module 2 microphone 3 operating system 5 optical drives 3 pointing device 4 ports 4 power requirements 5 processors 1 product name 1 security 5 serviceability 5 video 3 wireless 4 product name 1, 17, 36 product number 17, 36 R removal/replacement preliminaries 31 procedures 36 right-side components 14 RJ-45 jack connector pinout 97 location 12 RTC battery removal 42 spare part number 21, 28, 42 Rubber Feet Kit, spare part number 20, 29, 53 S Screw Kit, spare part number 26, 29 security cable slot 14...
HP Notebook Reference Guide - Windows 7
Page 30
.... Windows XP-Select Start > Turn Off Computer > Turn Off. Setting power options Using power-saving states The computer has two power-saving states that affect any of the following emergency procedures in Hibernation, you must first exit Sleep or Hibernation before shutdown is possible. 1. Save your work and close all open programs. 2. The term Sleep is used throughout this guide to refer to both types of power controls. Windows 7-Select Start...
.... Windows XP-Select Start > Turn Off Computer > Turn Off. Setting power options Using power-saving states The computer has two power-saving states that affect any of the following emergency procedures in Hibernation, you must first exit Sleep or Hibernation before shutdown is possible. 1. Save your work and close all open programs. 2. The term Sleep is used throughout this guide to refer to both types of power controls. Windows 7-Select Start...
HP Notebook Reference Guide - Windows 7
Page 52
.... Under Volume, click the listing for more information, refer to AC power. 2. To run Disk Defragmenter: 1. A short time after the end of one of fragmented files, Disk Defragmenter may take more efficiently. NOTE: Windows includes the User Account Control feature to improve the security of your computer manually at any time. Refer to Help and Support for the hard drive, usually listed as installing software...
.... Under Volume, click the listing for more information, refer to AC power. 2. To run Disk Defragmenter: 1. A short time after the end of one of fragmented files, Disk Defragmenter may take more efficiently. NOTE: Windows includes the User Account Control feature to improve the security of your computer manually at any time. Refer to Help and Support for the hard drive, usually listed as installing software...
HP Notebook Reference Guide - Windows 7
Page 67
... Start > Help and Support > Maintain. b. Make a note of the path to the location on -screen instructions to download your selection to the hard drive. Updating the BIOS 57 If the system information is displayed. 3. Follow the on the HP Web site are ready to install the update. Make a note of the date, name, or other system information is not displayed, use the arrow keys to select Exit > Exit Discarding Changes...
... Start > Help and Support > Maintain. b. Make a note of the path to the location on -screen instructions to download your selection to the hard drive. Updating the BIOS 57 If the system information is displayed. 3. Follow the on the HP Web site are ready to install the update. Make a note of the date, name, or other system information is not displayed, use the arrow keys to select Exit > Exit Discarding Changes...
HP Notebook Reference Guide - Windows 7
Page 72
... battery level 21, 25 critical security updates, installing 52 D default settings, restoring 56 digital card inserting 29 removing 29 supported formats 29 Disk Cleanup software 42 Disk Defragmenter software 41 DisplayPort, connecting 17 docking connector 40 drive light 43 drive media 21 drivers 30 drives external 39 handling 41 hard 39 optical 39 using 41 E electrostatic discharge 61 entering a power-on password 51 entering an administrator password 51 eSATA cable, connecting 38 eSATA devices connecting 37 defined 37 removing 38 existing wireless network, connecting to 5 expansion port...
... battery level 21, 25 critical security updates, installing 52 D default settings, restoring 56 digital card inserting 29 removing 29 supported formats 29 Disk Cleanup software 42 Disk Defragmenter software 41 DisplayPort, connecting 17 docking connector 40 drive light 43 drive media 21 drivers 30 drives external 39 handling 41 hard 39 optical 39 using 41 E electrostatic discharge 61 entering a power-on password 51 entering an administrator password 51 eSATA cable, connecting 38 eSATA devices connecting 37 defined 37 removing 38 existing wireless network, connecting to 5 expansion port...
HP Notebook Reference Guide - Windows 7
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... current 22 power switch 20 power-on password creating 51 entering 51 managing 51 power-saving states 20 protecting the computer 49 protecting your wireless network 6 N network cable, connecting 12 network icon 2 O operating system controls 5 optical disc inserting 45 removing 46 optical drive 39 optional external devices, using 39 P passwords set in Setup Utility 50 set in Windows 50 PC Cards configuring 30 description 30 inserting 30 removing 32 removing insert 31 software and drivers 30 supported types 30 ports DisplayPort 17 expansion 39 external monitor 16 HDMI 17 VGA 16 power battery 23...
... current 22 power switch 20 power-on password creating 51 entering 51 managing 51 power-saving states 20 protecting the computer 49 protecting your wireless network 6 N network cable, connecting 12 network icon 2 O operating system controls 5 optical disc inserting 45 removing 46 optical drive 39 optional external devices, using 39 P passwords set in Setup Utility 50 set in Windows 50 PC Cards configuring 30 description 30 inserting 30 removing 32 removing insert 31 software and drivers 30 supported types 30 ports DisplayPort 17 expansion 39 external monitor 16 HDMI 17 VGA 16 power battery 23...