Maintenance and Service Guide
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... ...72 Creating HP Recovery media (select products only 72 Using Windows tools ...73 Restore and recovery ...74 Recovering using HP Recovery Manager 74 What you need to know before you get started 74 Using the HP Recovery partition (select products only 75 Using HP Recovery media to recover 75 Changing the computer boot order 76 Removing the HP Recovery partition (select products only 76 11 Specifications ...77 Computer specifications ...77 39.6-cm (15.6-in) display specifications ...78 Hard drive specifications ...79 Hard drive specifications, hybrid drives ...80 12 Power cord set...
... ...72 Creating HP Recovery media (select products only 72 Using Windows tools ...73 Restore and recovery ...74 Recovering using HP Recovery Manager 74 What you need to know before you get started 74 Using the HP Recovery partition (select products only 75 Using HP Recovery media to recover 75 Changing the computer boot order 76 Removing the HP Recovery partition (select products only 76 11 Specifications ...77 Computer specifications ...77 39.6-cm (15.6-in) display specifications ...78 Hard drive specifications ...79 Hard drive specifications, hybrid drives ...80 12 Power cord set...
Maintenance and Service Guide
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... unique to locate documents, drivers, and support for the product number or the model number. Part number/Product number (p/n) (3). Locate these numbers before you contact support. - Serial number (s/n) (2). The part number helps a service technician to identify your computer. Model description (select models only) (5). This number provides specific information about the product's hardware components. Product name (1). Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with...
... unique to locate documents, drivers, and support for the product number or the model number. Part number/Product number (p/n) (3). Locate these numbers before you contact support. - Serial number (s/n) (2). The part number helps a service technician to identify your computer. Model description (select models only) (5). This number provides specific information about the product's hardware components. Product name (1). Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with...
Maintenance and Service Guide
Page 44
... replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. WLAN module Description Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter Spare part number 756751-005 792610-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for Authorized Service Provider parts...
... replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. WLAN module Description Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter Spare part number 756751-005 792610-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for Authorized Service Provider parts...
Maintenance and Service Guide
Page 70
... insert, remove, connect, or disconnect any software updates, especially system BIOS updates. 1. The hard drive designation is more recent than your BIOS, make note of the Windows desktop. 2. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on -screen instructions. NOTE: If your hard drive that appear on the screen after it to the hard drive. b. You will need this path when you recorded earlier, open the folder on your computer is connected to reliable external power using the AC adapter. Using the hard drive path...
... insert, remove, connect, or disconnect any software updates, especially system BIOS updates. 1. The hard drive designation is more recent than your BIOS, make note of the Windows desktop. 2. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on -screen instructions. NOTE: If your hard drive that appear on the screen after it to the hard drive. b. You will need this path when you recorded earlier, open the folder on your computer is connected to reliable external power using the AC adapter. Using the hard drive path...
Maintenance and Service Guide
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... then select Specifications. - To use Setup Utility (BIOS): 1. Downloading a BIOS update CAUTION: To reduce the risk of the BIOS version. 3. or - At the download area, follow these steps: a. b. Follow any instructions that contains the update. Updating Setup Utility (BIOS) 63 Select Main, select System Information, and then make a note of the path to the location on battery power, docked in an optional docking device, or connected to install the update. Do not download or install a BIOS update while the...
... then select Specifications. - To use Setup Utility (BIOS): 1. Downloading a BIOS update CAUTION: To reduce the risk of the BIOS version. 3. or - At the download area, follow these steps: a. b. Follow any instructions that contains the update. Updating Setup Utility (BIOS) 63 Select Main, select System Information, and then make a note of the path to the location on battery power, docked in an optional docking device, or connected to install the update. Do not download or install a BIOS update while the...
Maintenance and Service Guide
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... the computer hard drive fails. For more information, see Creating HP Recovery media (select models only) on page 69. If you have not already created recovery media, see Creating HP Recovery media (select models only) on page 67. ● On select models, if you get started ● HP Recovery Manager recovers only software that you to recover the computer to original factory content, you have not already created recovery media, see Removing the HP Recovery partition (select models only) on -screen instructions. You can use HP Recovery media.
... the computer hard drive fails. For more information, see Creating HP Recovery media (select models only) on page 69. If you have not already created recovery media, see Creating HP Recovery media (select models only) on page 67. ● On select models, if you get started ● HP Recovery Manager recovers only software that you to recover the computer to original factory content, you have not already created recovery media, see Removing the HP Recovery partition (select models only) on -screen instructions. You can use HP Recovery media.
Maintenance and Service Guide
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... that were installed at the factory. Using the HP Recovery partition (select models only) The HP Recovery partition allows you to recover the original system. Follow the on -screen instructions. This type of devices listed in HP Recovery Manager, you press the power button. 2. Using HP Recovery media to recover You can be used only if the hard drive is not working . From the Start screen, type recovery, select Recovery Manager, and then select HP Recovery Environment. - Insert the HP Recovery media, and then restart the computer. See Changing the computer boot order on...
... that were installed at the factory. Using the HP Recovery partition (select models only) The HP Recovery partition allows you to recover the original system. Follow the on -screen instructions. This type of devices listed in HP Recovery Manager, you press the power button. 2. Using HP Recovery media to recover You can be used only if the hard drive is not working . From the Start screen, type recovery, select Recovery Manager, and then select HP Recovery Environment. - Insert the HP Recovery media, and then restart the computer. See Changing the computer boot order on...
Maintenance and Service Guide
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.... ● HP Recovery media must use the Factory Reset option (select products only), you can choose the System Recovery option from backup, refreshing the computer, and resetting the computer to its original state. For more information, see the Get started app. ▲ Select the Start button, and then select the Get started ● HP Recovery Manager recovers only software that was installed at the factory. For more information see Recovering using the HP Recovery partition (select products...
.... ● HP Recovery media must use the Factory Reset option (select products only), you can choose the System Recovery option from backup, refreshing the computer, and resetting the computer to its original state. For more information, see the Get started app. ▲ Select the Start button, and then select the Get started ● HP Recovery Manager recovers only software that was installed at the factory. For more information see Recovering using the HP Recovery partition (select products...
Maintenance and Service Guide
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... Turn on or restart the tablet, and then quickly hold down the volume down the Windows button; Follow the on page 72. see Creating HP Recovery media (select products only) on -screen instructions. NOTE: The Remove Recovery Partition option is the order of devices listed in BIOS where the computer looks for boot options. Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the selection to free up , restoring, and recovering in...
... Turn on or restart the tablet, and then quickly hold down the volume down the Windows button; Follow the on page 72. see Creating HP Recovery media (select products only) on -screen instructions. NOTE: The Remove Recovery Partition option is the order of devices listed in BIOS where the computer looks for boot options. Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the selection to free up , restoring, and recovering in...
Maintenance and Service Guide
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... illustrated 19 audio, product description 2 audio-out (headphone)/audio-in (microphone) jack, identifying 4 B backups 67, 72 battery illustrated 17 lights 5 removal 47 spare part number 47 BIOS determining version 59, 62 downloading an update 60, 63 starting the Setup Utility 59, 62 updating 59, 62 Bluetooth label 13 boot order changing 70, 76 bottom 13 bottom cover illustrated 17 buttons left TouchPad 9 power 5 right TouchPad 9 C cables, service considerations 22 caps lock light, identifying 10 chipset, product description 1 components bottom 11 display 7 left...
... illustrated 19 audio, product description 2 audio-out (headphone)/audio-in (microphone) jack, identifying 4 B backups 67, 72 battery illustrated 17 lights 5 removal 47 spare part number 47 BIOS determining version 59, 62 downloading an update 60, 63 starting the Setup Utility 59, 62 updating 59, 62 Bluetooth label 13 boot order changing 70, 76 bottom 13 bottom cover illustrated 17 buttons left TouchPad 9 power 5 right TouchPad 9 C cables, service considerations 22 caps lock light, identifying 10 chipset, product description 1 components bottom 11 display 7 left...
Maintenance and Service Guide
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... audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 graphics 1 hard drive 2 internal card expansion 3 keyboard 3 memory module 2 microphone 2 operating system 3 optical drive 2 pointing device 3 ports 3 power requirements 3 processor 1 product name 1 security 3 sensors 2 serviceability 3 video 2 wireless 2 product name 1 product name and number, computer 12 R recover options 68, 74 recovery discs 68, 70, 73, 75 HP Recovery Manager 69, 74 media 70, 75 starting 70, 75 supported discs 68, 73 system 69, 74 USB flash drive 70, 75 using HP Recovery media 68, 73 recovery media...
... audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 graphics 1 hard drive 2 internal card expansion 3 keyboard 3 memory module 2 microphone 2 operating system 3 optical drive 2 pointing device 3 ports 3 power requirements 3 processor 1 product name 1 security 3 sensors 2 serviceability 3 video 2 wireless 2 product name 1 product name and number, computer 12 R recover options 68, 74 recovery discs 68, 70, 73, 75 HP Recovery Manager 69, 74 media 70, 75 starting 70, 75 supported discs 68, 73 system 69, 74 USB flash drive 70, 75 using HP Recovery media 68, 73 recovery media...
Maintenance and Service Guide
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... 22 top cover illustrated 15 removal 27 spare part number 27 TouchPad buttons 9 TouchPad zone, identifying 9 transporting guidelines 24 traveling with the computer 13 U USB 2.0 port, identifying 6 USB 3.0 ports, identifying 4, 5 USB board removing 37 spare part number 16, 37 V vent, identifying 6 vents, identifying 11 video, product description 2 volume button, identifying 6 W webcam identifying 7 webcam light, identifying 7 webcam/microphone module illustrated 19 removing 51 Windows system restore point 67, 68, 72, 73 Windows key, identifying 11 Windows tools using 68, 73 wireless antennas...
... 22 top cover illustrated 15 removal 27 spare part number 27 TouchPad buttons 9 TouchPad zone, identifying 9 transporting guidelines 24 traveling with the computer 13 U USB 2.0 port, identifying 6 USB 3.0 ports, identifying 4, 5 USB board removing 37 spare part number 16, 37 V vent, identifying 6 vents, identifying 11 video, product description 2 volume button, identifying 6 W webcam identifying 7 webcam light, identifying 7 webcam/microphone module illustrated 19 removing 51 Windows system restore point 67, 68, 72, 73 Windows key, identifying 11 Windows tools using 68, 73 wireless antennas...
User Guide
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...41 Setting Windows passwords 41 Setting Setup Utility (BIOS) passwords 42 Using Internet security software ...42 Using antivirus software ...42 Using firewall software ...43 Installing software updates ...43 Installing critical security updates ...43 Using HP Touchpoint Manager (select models only 43 Securing your wireless network ...44 Backing up your software applications and information 44 Using an optional security cable lock 44 9 Using Setup Utility (BIOS) ...45 Starting Setup Utility (BIOS) ...45 Updating the BIOS ...45 Determining the BIOS version 45 Downloading a BIOS update 46...
...41 Setting Windows passwords 41 Setting Setup Utility (BIOS) passwords 42 Using Internet security software ...42 Using antivirus software ...42 Using firewall software ...43 Installing software updates ...43 Installing critical security updates ...43 Using HP Touchpoint Manager (select models only 43 Securing your wireless network ...44 Backing up your software applications and information 44 Using an optional security cable lock 44 9 Using Setup Utility (BIOS) ...45 Starting Setup Utility (BIOS) ...45 Updating the BIOS ...45 Determining the BIOS version 45 Downloading a BIOS update 46...
User Guide
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... select models, one wireless device is on. The wireless light indicates the overall power state of these features: ● Wireless button or wireless key (also called the airplane mode key) (referred to in this chapter as the wireless button) ● Operating system controls Wireless button The computer has a wireless button, one or more information about wireless technology, the Internet, and networking, see the information and website links provided in Help and Support. ▲ From the Start screen, type...
... select models, one wireless device is on. The wireless light indicates the overall power state of these features: ● Wireless button or wireless key (also called the airplane mode key) (referred to in this chapter as the wireless button) ● Operating system controls Wireless button The computer has a wireless button, one or more information about wireless technology, the Internet, and networking, see the information and website links provided in Help and Support. ▲ From the Start screen, type...
User Guide
Page 41
... the Start screen or the Windows desktop, point to the upper-right or lower-right corner of the following ways: ● Briefly press the power button. ● If the computer is closed, raise the display. ● Press a key on the keyboard. ● Tap or swipe the TouchPad. You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. Setting password protection on and your work...
... the Start screen or the Windows desktop, point to the upper-right or lower-right corner of the following ways: ● Briefly press the power button. ● If the computer is closed, raise the display. ● Press a key on the keyboard. ● Tap or swipe the TouchPad. You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. Setting password protection on and your work...
User Guide
Page 52
... from operating properly. Setting Setup Utility (BIOS) passwords Password Administrator password Power-on password Function ● Must be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you cannot access Setup Utility (BIOS). ● Must be kept up to function abnormally. NOTE: If your choice in Setup Utility (BIOS). Turn on -screen instructions. Select Security, and then follow the on or restart the tablet, and then quickly hold down the volume down the Windows button. 2. or...
... from operating properly. Setting Setup Utility (BIOS) passwords Password Administrator password Power-on password Function ● Must be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you cannot access Setup Utility (BIOS). ● Must be kept up to function abnormally. NOTE: If your choice in Setup Utility (BIOS). Turn on -screen instructions. Select Security, and then follow the on or restart the tablet, and then quickly hold down the volume down the Windows button. 2. or...
User Guide
Page 53
... hardware and software. From the Windows desktop, right-click the Start button, and then select Control Panel. 2. Installing critical security updates CAUTION: Microsoft sends out alerts regarding critical updates. Customers can be preinstalled on your home network to protect all the computers on . ● Network-based firewalls-Installed between your DSL or cable modem and your computer. For more information, see Updating programs and drivers on -screen instructions...
... hardware and software. From the Windows desktop, right-click the Start button, and then select Control Panel. 2. Installing critical security updates CAUTION: Microsoft sends out alerts regarding critical updates. Customers can be preinstalled on your home network to protect all the computers on . ● Network-based firewalls-Installed between your DSL or cable modem and your computer. For more information, see Updating programs and drivers on -screen instructions...
User Guide
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... BIOS, make a note of the path to reliable external power using the AC adapter. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - At the download area, follow these steps: a. You may need to access this information to locate the update later, after the download is connected to a network, consult the network administrator before installing any instructions that contains the update. 46 Chapter 9 Using Setup Utility (BIOS) Follow any software updates, especially system BIOS updates...
... BIOS, make a note of the path to reliable external power using the AC adapter. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - At the download area, follow these steps: a. You may need to access this information to locate the update later, after the download is connected to a network, consult the network administrator before installing any instructions that contains the update. 46 Chapter 9 Using Setup Utility (BIOS) Follow any software updates, especially system BIOS updates...
User Guide
Page 68
...HP PC Hardware Diagnostics (UEFI) downloading 48 HP Recovery Manager correcting boot problems 53 starting 53 HP Recovery media creating 50 recovery 53 HP Recovery partition recovery 53 removing 54 HP resources 2 HP Touchpoint Manager 43 I initiating Sleep and Hibernation 30 input power 55 installing critical security updates 43 optional security cable lock 44 integrated numeric keypad, identifying 13, 29 Intel WiDi certified displays, connecting 24 internal display switch, identifying 8 internal microphones, identifying 8 Internet security software, using 42 J jacks audio-out (headphone)/audio...
...HP PC Hardware Diagnostics (UEFI) downloading 48 HP Recovery Manager correcting boot problems 53 starting 53 HP Recovery media creating 50 recovery 53 HP Recovery partition recovery 53 removing 54 HP resources 2 HP Touchpoint Manager 43 I initiating Sleep and Hibernation 30 input power 55 installing critical security updates 43 optional security cable lock 44 integrated numeric keypad, identifying 13, 29 Intel WiDi certified displays, connecting 24 internal display switch, identifying 8 internal microphones, identifying 8 Internet security software, using 42 J jacks audio-out (headphone)/audio...
User Guide
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...N network jack, identifying 6 num lock key, identifying 13, 29 O one-finger slide touch screen gesture 28 operating environment 55 original system recovery 52 P passwords Setup Utility (BIOS) 42 Windows 41 ports HDMI 5, 23 Miracast 24 USB 2.0 7 USB 3.0 5 USB 3.0 charging 5 power AC 34 battery 32 power button, identifying 6 power connector, identifying 6 power meter, using 32 power settings, using 32 product name and number, computer 15 public WLAN connection 18 R recover options 51 recovery discs 51, 53 HP Recovery Manager 52 media 53 starting 53 supported discs 51 system 52 USB flash drive 53...
...N network jack, identifying 6 num lock key, identifying 13, 29 O one-finger slide touch screen gesture 28 operating environment 55 original system recovery 52 P passwords Setup Utility (BIOS) 42 Windows 41 ports HDMI 5, 23 Miracast 24 USB 2.0 7 USB 3.0 5 USB 3.0 charging 5 power AC 34 battery 32 power button, identifying 6 power connector, identifying 6 power meter, using 32 power settings, using 32 product name and number, computer 15 public WLAN connection 18 R recover options 51 recovery discs 51, 53 HP Recovery Manager 52 media 53 starting 53 supported discs 51 system 52 USB flash drive 53...