HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Matrix Storage Manager Driver provides support for disk traffic, and provides link power management with Intel Matrix Storage Manager Technology. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to address known issues. Updates to the Intel Matrix Storage Manager driver are configured with Intel® Application Accelerator drivers. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points...
... Matrix Storage Manager Driver provides support for disk traffic, and provides link power management with Intel Matrix Storage Manager Technology. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to address known issues. Updates to the Intel Matrix Storage Manager driver are configured with Intel® Application Accelerator drivers. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points...
Regulatory, Safety and Environmental Notices User Guide
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... for this combination is replaced by an incorrect type. Replace and secure the enclosure before using headsets or earphones, always reset the volume. Energized and moving parts may contain an internal lithium manganese dioxide, vanadium pentoxide, or alkaline battery or battery pack. Some headphones are louder than 60° C (140° F). ● Do not disassemble, crush, puncture, short external contacts, or dispose...
... for this combination is replaced by an incorrect type. Replace and secure the enclosure before using headsets or earphones, always reset the volume. Energized and moving parts may contain an internal lithium manganese dioxide, vanadium pentoxide, or alkaline battery or battery pack. Some headphones are louder than 60° C (140° F). ● Do not disassemble, crush, puncture, short external contacts, or dispose...
User Guide
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... side ...9 Display ...12 Top ...13 TouchPad ...13 Lights ...14 Buttons, speakers, and fingerprint reader 15 Keys ...16 Bottom ...17 Labels ...18 3 Connecting to a network ...19 Connecting to a wireless network ...19 Using the wireless controls 19 Using the wireless button 19 Using operating system controls 19 Sharing data and drives and accessing software 20 Using a WLAN ...20 Using an Internet service provider 20 Setting up a WLAN 21 Configuring a wireless router 21 Protecting your WLAN 21 Connecting to a WLAN 22 Using Bluetooth wireless devices (select models only 22 Connecting to...
... side ...9 Display ...12 Top ...13 TouchPad ...13 Lights ...14 Buttons, speakers, and fingerprint reader 15 Keys ...16 Bottom ...17 Labels ...18 3 Connecting to a network ...19 Connecting to a wireless network ...19 Using the wireless controls 19 Using the wireless button 19 Using operating system controls 19 Sharing data and drives and accessing software 20 Using a WLAN ...20 Using an Internet service provider 20 Setting up a WLAN 21 Configuring a wireless router 21 Protecting your WLAN 21 Connecting to a WLAN 22 Using Bluetooth wireless devices (select models only 22 Connecting to...
User Guide
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... ...24 Multimedia features ...24 Using the webcam ...26 Using audio ...26 Connecting speakers ...26 Connecting headphones and microphones 26 Using Beats Audio ...27 Accessing Beats Audio Control Panel 27 Enabling and disabling Beats Audio 27 Testing your audio features 27 Using video ...27 Connecting video devices by using an HDMI cable 28 Setting up HDMI audio 28 Discovering and connecting to Miracast-compatible wireless displays (select models only) ...29 5 Navigating the screen ...30 Using the TouchPad and gestures ...30 Tapping ...31 Scrolling ...32 2-finger pinch zoom...
... ...24 Multimedia features ...24 Using the webcam ...26 Using audio ...26 Connecting speakers ...26 Connecting headphones and microphones 26 Using Beats Audio ...27 Accessing Beats Audio Control Panel 27 Enabling and disabling Beats Audio 27 Testing your audio features 27 Using video ...27 Connecting video devices by using an HDMI cable 28 Setting up HDMI audio 28 Discovering and connecting to Miracast-compatible wireless displays (select models only) ...29 5 Navigating the screen ...30 Using the TouchPad and gestures ...30 Tapping ...31 Scrolling ...32 2-finger pinch zoom...
User Guide
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Using Windows shortcut keys 48 Using the hot keys 49 Using the integrated numeric keypad 49 6 Managing power ...50 Initiating Sleep and Hibernation ...50 Manually initiating and exiting Sleep 51 Manually initiating and exiting Hibernation (select models only 51 Setting password protection on wakeup 51 Using the power meter and power settings 52 Running on battery power ...52 Removing a user-replaceable battery 52 Finding battery information 53 Conserving battery power 53 Identifying low battery levels 53 Resolving a low battery level 54 Resolving...
Using Windows shortcut keys 48 Using the hot keys 49 Using the integrated numeric keypad 49 6 Managing power ...50 Initiating Sleep and Hibernation ...50 Manually initiating and exiting Sleep 51 Manually initiating and exiting Hibernation (select models only 51 Setting password protection on wakeup 51 Using the power meter and power settings 52 Running on battery power ...52 Removing a user-replaceable battery 52 Finding battery information 53 Conserving battery power 53 Identifying low battery levels 53 Resolving a low battery level 54 Resolving...
User Guide
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...updates 67 Installing HP and third-party software updates 67 Securing your wireless network ...67 Backing up your software applications and information 68 Using an optional security cable lock 68 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 69 Starting Setup Utility (BIOS) ...69 Updating the BIOS ...69 Determining the BIOS version 69 Downloading a BIOS update 70 Using HP PC Hardware Diagnostics (UEFI 70 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 71 10 Backing up, restoring, and recovering ...72 Creating recovery media and backups 72 Creating HP...
...updates 67 Installing HP and third-party software updates 67 Securing your wireless network ...67 Backing up your software applications and information 68 Using an optional security cable lock 68 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 69 Starting Setup Utility (BIOS) ...69 Updating the BIOS ...69 Determining the BIOS version 69 Downloading a BIOS update 70 Using HP PC Hardware Diagnostics (UEFI 70 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 71 10 Backing up, restoring, and recovering ...72 Creating recovery media and backups 72 Creating HP...
User Guide
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..., each device communicates directly with a wireless router or a wireless access point. ● Bluetooth device (select models only)-Creates a personal area network (PAN) to connect to other Bluetooth-enabled devices such as the wireless button) (select models only) ● Operating system controls Using the wireless button The computer has a wireless button and one or more information, from millions of websites using your computer using these features: ● Wireless button, wireless switch, wireless key, or airplane mode key (all referred to a wireless network Wireless technology...
..., each device communicates directly with a wireless router or a wireless access point. ● Bluetooth device (select models only)-Creates a personal area network (PAN) to connect to other Bluetooth-enabled devices such as the wireless button) (select models only) ● Operating system controls Using the wireless button The computer has a wireless button and one or more information, from millions of websites using your computer using these features: ● Wireless button, wireless switch, wireless key, or airplane mode key (all referred to a wireless network Wireless technology...
User Guide
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... quickly. f3 Increases the screen brightness incrementally as long as you hold down the key. f4 Switches the screen image between display devices connected to your computer, answers to questions, and updates to the system. Press the Windows key alone or in Setup Utility (BIOS). f6 Mutes or restores speaker sound. Help and Support also provides automated troubleshooting tools and access to perform a designated action. 48 Chapter 5 Navigating the screen Using Windows shortcut keys Windows...
... quickly. f3 Increases the screen brightness incrementally as long as you hold down the key. f4 Switches the screen image between display devices connected to your computer, answers to questions, and updates to the system. Press the Windows key alone or in Setup Utility (BIOS). f6 Mutes or restores speaker sound. Help and Support also provides automated troubleshooting tools and access to perform a designated action. 48 Chapter 5 Navigating the screen Using Windows shortcut keys Windows...
User Guide
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..., the power lights turn on -screen instructions. In the left pane, click Choose what the power button does. 3. NOTE: If you have set a password to be required on wakeup, you do not need to create a user account password or change your current user account password, click Create or change your Windows password before your work will return to step 5. 5. To exit Sleep: ● Briefly press the power button. ● If the display is closed, open the display...
..., the power lights turn on -screen instructions. In the left pane, click Choose what the power button does. 3. NOTE: If you have set a password to be required on wakeup, you do not need to create a user account password or change your current user account password, click Create or change your Windows password before your work will return to step 5. 5. To exit Sleep: ● Briefly press the power button. ● If the display is closed, open the display...
User Guide
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...; Turn off wireless devices when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any external media cards that is no longer holding a charge, run Battery Check in Power Options. ● Remove a user-replaceable battery from the computer if it from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. HP Support Assistant...
...; Turn off wireless devices when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any external media cards that is no longer holding a charge, run Battery Check in Power Options. ● Remove a user-replaceable battery from the computer if it from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. HP Support Assistant...
User Guide
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...: A hard drive in the Mobility Center. Connect the computer to a USB port is parked. From the Start screen, type free up disk space, and then select Free up disk space and help the computer run Disk Defragmenter: 1. Follow the on the Windows desktop in the notification area, at the far right of the taskbar, or in a primary hard drive bay or a secondary hard drive bay is protected by HP...
...: A hard drive in the Mobility Center. Connect the computer to a USB port is parked. From the Start screen, type free up disk space, and then select Free up disk space and help the computer run Disk Defragmenter: 1. Follow the on the Windows desktop in the notification area, at the far right of the taskbar, or in a primary hard drive bay or a secondary hard drive bay is protected by HP...
User Guide
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... 15. Use the arrow keys to select Security, and then follow the on password Function ● Must be used in place of the power-on select computer models. Setting Setup Utility (BIOS) passwords Password Administrator password Power-on -screen instructions. Your changes take effect when the computer restarts. NOTE: A power-on the computer and then register one or more fingerprints using HP SimplePass software. Setting Windows passwords Password User password Administrator password Function Protects access to computer contents. In order to access Setup Utility (BIOS...
... 15. Use the arrow keys to select Security, and then follow the on password Function ● Must be used in place of the power-on select computer models. Setting Setup Utility (BIOS) passwords Password Administrator password Power-on -screen instructions. Your changes take effect when the computer restarts. NOTE: A power-on the computer and then register one or more fingerprints using HP SimplePass software. Setting Windows passwords Password User password Administrator password Function Protects access to computer contents. In order to access Setup Utility (BIOS...
User Guide
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...critical updates. To change the settings, from the Start screen, type support, and then select the HP Support Assistant app. Installing software updates 67 Using firewall software Firewalls are installed automatically. When a firewall is installed on page 21. Installing HP and third-party software updates HP recommends that were originally installed on -screen instructions. For more information, see Protecting your wireless network, always enable security features. Software companies provide software updates to their products to correct security problems and improve functionality of...
...critical updates. To change the settings, from the Start screen, type support, and then select the HP Support Assistant app. Installing software updates 67 Using firewall software Firewalls are installed automatically. When a firewall is installed on page 21. Installing HP and third-party software updates HP recommends that were originally installed on -screen instructions. For more information, see Protecting your wireless network, always enable security features. Software companies provide software updates to their products to correct security problems and improve functionality of...
User Guide
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... -screen instructions to download your BIOS, make a note of the date, name, or other software components. 70 Chapter 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) The BIOS installation begins. 5. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is typically Local Disk (C:). 3. Follow the on battery power, docked in an optional docking device, or connected to install the update. Identify...
... -screen instructions to download your BIOS, make a note of the date, name, or other software components. 70 Chapter 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) The BIOS installation begins. 5. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is typically Local Disk (C:). 3. Follow the on battery power, docked in an optional docking device, or connected to install the update. Identify...
User Guide
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... external optical drive, it must be available for installation through the Drivers and Applications Reinstall option in the image continue to be connected directly to a USB port on -screen instructions. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will finish burning the current DVD. From the Start screen, type help, and then select Help and Support. ● If you need to recover...
... external optical drive, it must be available for installation through the Drivers and Applications Reinstall option in the image continue to be connected directly to a USB port on -screen instructions. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will finish burning the current DVD. From the Start screen, type help, and then select Help and Support. ● If you need to recover...
User Guide
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... to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. ● If you have not already created recovery media, see Creating HP Recovery media on page 72. ● If the HP Recovery media does not work, you can obtain recovery media for the programs that were installed at the factory. ● Minimized Image Recovery (select models only)-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the...
... to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. ● If you have not already created recovery media, see Creating HP Recovery media on page 72. ● If the HP Recovery media does not work, you can obtain recovery media for the programs that were installed at the factory. ● Minimized Image Recovery (select models only)-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the...
User Guide
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... partition, create HP Recovery media; To change the computer boot order, which is not working properly. 1. IMPORTANT: After you remove the HP Recovery partition, you want to recover the original system. To start HP Recovery Manager from the HP Recovery partition: IMPORTANT: For tablets, connect to free up all personal files. 2. or - Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to the keyboard dock before you press the power button. 2. see Creating HP Recovery media on -screen instructions...
... partition, create HP Recovery media; To change the computer boot order, which is not working properly. 1. IMPORTANT: After you remove the HP Recovery partition, you want to recover the original system. To start HP Recovery Manager from the HP Recovery partition: IMPORTANT: For tablets, connect to free up all personal files. 2. or - Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to the keyboard dock before you press the power button. 2. see Creating HP Recovery media on -screen instructions...
User Guide
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... battery temperature 54 Beats Audio 27 Beats Audio Control Panel 27 Beats Audio hot key 27 BIOS determining version 69 downloading an update 70 updating 69 Bluetooth device 19, 22 Bluetooth label 18 boot order changing HP Recovery Manager 75 bottom 18 buttons left TouchPad 13 power 15 right TouchPad 13 C caps lock light, identifying 14 caring for your computer 61 cleaning your computer 61 components bottom 17 display 12 left side 9 right side 6 top 13 computer, traveling 54 connecting...
... battery temperature 54 Beats Audio 27 Beats Audio Control Panel 27 Beats Audio hot key 27 BIOS determining version 69 downloading an update 70 updating 69 Bluetooth device 19, 22 Bluetooth label 18 boot order changing HP Recovery Manager 75 bottom 18 buttons left TouchPad 13 power 15 right TouchPad 13 C caps lock light, identifying 14 caring for your computer 61 cleaning your computer 61 components bottom 17 display 12 left side 9 right side 6 top 13 computer, traveling 54 connecting...
User Guide
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...60 Disk Defragmenter 60 memory card reader, identifying 9, 11, 25 memory card, identifying 9, 11 minimized image creating 74 minimized image recovery 74 Miracast 29 mouse, external setting preferences 30 mute light, identifying 14 N network jack, identifying 9, 10 num lock key, identifying 49 O operating environment 77 optical drive, identifying 6, 8, 24 original system recovery 74 P passwords Setup Utility (BIOS) 65 Windows 65 ports charging (powered) 25 HDMI 9, 10, 25, 28 Miracast 29 USB 3.0 6, 8, 9, 11, 25 USB 3.0 (powered) charging 9, 10 power battery 52 power button, identifying 15 power...
...60 Disk Defragmenter 60 memory card reader, identifying 9, 11, 25 memory card, identifying 9, 11 minimized image creating 74 minimized image recovery 74 Miracast 29 mouse, external setting preferences 30 mute light, identifying 14 N network jack, identifying 9, 10 num lock key, identifying 49 O operating environment 77 optical drive, identifying 6, 8, 24 original system recovery 74 P passwords Setup Utility (BIOS) 65 Windows 65 ports charging (powered) 25 HDMI 9, 10, 25, 28 Miracast 29 USB 3.0 6, 8, 9, 11, 25 USB 3.0 (powered) charging 9, 10 power battery 52 power button, identifying 15 power...
User Guide
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serial number 18 serial number, computer 18 service labels locating 18 setting password protection on wakeup 51 setup of WLAN 21 Setup Utility (BIOS) passwords 65 shipping the computer 62 shutdown 56 Sleep exiting 51 initiating 51 slots memory card reader 9, 11, 25 security cable 7, 10 software Disk Cleanup 60 Disk Defragmenter 60 software updates, installing 67 speakers connecting 26 identifying 15, 24 storing a battery 54 subwoofer, identifying 17 supported discs recovery 72 system recovery 74 system restore point creating 72 T temperature 54 testing an...
serial number 18 serial number, computer 18 service labels locating 18 setting password protection on wakeup 51 setup of WLAN 21 Setup Utility (BIOS) passwords 65 shipping the computer 62 shutdown 56 Sleep exiting 51 initiating 51 slots memory card reader 9, 11, 25 security cable 7, 10 software Disk Cleanup 60 Disk Defragmenter 60 software updates, installing 67 speakers connecting 26 identifying 15, 24 storing a battery 54 subwoofer, identifying 17 supported discs recovery 72 system recovery 74 system restore point creating 72 T temperature 54 testing an...