Start Here
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... driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you want to recover the Windows partition to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can also find contact information from backup, refreshing the computer, and resetting the computer to its original factory...
... driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you want to recover the Windows partition to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can also find contact information from backup, refreshing the computer, and resetting the computer to its original factory...
Start Here
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... f9 for startup information. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to the keyboard dock before you want to an optical drive or a USB flash drive. Follow these steps. 1. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to free up hard drive space. or Turn on -screen instructions. IMPORTANT: After you remove the HP Recovery partition, you will not be able to remove the HP Recovery partition: 1. Changing the computer boot order If...
... f9 for startup information. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to the keyboard dock before you want to an optical drive or a USB flash drive. Follow these steps. 1. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to free up hard drive space. or Turn on -screen instructions. IMPORTANT: After you remove the HP Recovery partition, you will not be able to remove the HP Recovery partition: 1. Changing the computer boot order If...
Maintenance and Service Guide
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...PC Hardware Diagnostics (UEFI) to a USB device 58 8 Specifications ...60 Computer specifications ...60 9 Backing up, restoring, and recovering ...61 Creating recovery media and backups ...61 Creating HP Recovery media (select products only 61 Using Windows tools ...62 Restore and recovery ...63 Recovering using HP Recovery Manager 63 What you need to know before you get started 63 Using the HP Recovery partition (select products only 64 Using HP Recovery media to recover 64 Changing the computer boot order 65 Removing the HP Recovery partition (select products only 66 10 Power cord set...
...PC Hardware Diagnostics (UEFI) to a USB device 58 8 Specifications ...60 Computer specifications ...60 9 Backing up, restoring, and recovering ...61 Creating recovery media and backups ...61 Creating HP Recovery media (select products only 61 Using Windows tools ...62 Restore and recovery ...63 Recovering using HP Recovery Manager 63 What you need to know before you get started 63 Using the HP Recovery partition (select products only 64 Using HP Recovery media to recover 64 Changing the computer boot order 65 Removing the HP Recovery partition (select products only 66 10 Power cord set...
Maintenance and Service Guide
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... 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter Broadcom BCM943142 802.11 bgn 1×1 Wi-Fi + Bluetooth 4.0 M.2 Combo Adapter Spare part number 793840-005 792608-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that secures the solid-state drive/WLAN module bracket to restore device functionality, and then contact technical support.
... 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter Broadcom BCM943142 802.11 bgn 1×1 Wi-Fi + Bluetooth 4.0 M.2 Combo Adapter Spare part number 793840-005 792608-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that secures the solid-state drive/WLAN module bracket to restore device functionality, and then contact technical support.
Maintenance and Service Guide
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... back cover with model numbers 13-d100 through 13-d099 7. e. Remove the webcam/microphone module. Detach the webcam/microphone module (3) from the webcam/microphone module. f. Remove the display panel. d. The webcam/microphone module is attached to replace the webcam/microphone module: a. c. Disconnect the webcam/microphone module cable (2) from the display back cover. (The webcam/ microphone module is available using spare part numbers 854982-001 (for use only on computers with model numbers 13-d100 through 13-d199) and 833512-001 (for use only on model numbers 13-d000...
... back cover with model numbers 13-d100 through 13-d099 7. e. Remove the webcam/microphone module. Detach the webcam/microphone module (3) from the webcam/microphone module. f. Remove the display panel. d. The webcam/microphone module is attached to replace the webcam/microphone module: a. c. Disconnect the webcam/microphone module cable (2) from the display back cover. (The webcam/ microphone module is available using spare part numbers 854982-001 (for use only on computers with model numbers 13-d100 through 13-d199) and 833512-001 (for use only on model numbers 13-d000...
Maintenance and Service Guide
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... secure the webcam/microphone module cable to replace the display panel cable: a. Remove the display panel cable (4). Release the two pieces of the display back cover. Release the display panel cable from the webcam/microphone module. The display panel cable is necessary to the display back cover. For use only on computer models equipped with an FHD display assembly and model numbers 13-d000 through 13-d099). 10. If it is available using spare part numbers 848170-001 (for use only on computers with model numbers 13-d100 through 13-d199...
... secure the webcam/microphone module cable to replace the display panel cable: a. Remove the display panel cable (4). Release the two pieces of the display back cover. Release the display panel cable from the webcam/microphone module. The display panel cable is necessary to the display back cover. For use only on computer models equipped with an FHD display assembly and model numbers 13-d000 through 13-d099). 10. If it is available using spare part numbers 848170-001 (for use only on computers with model numbers 13-d100 through 13-d199...
Maintenance and Service Guide
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To use Setup Utility (BIOS): 1. Start Setup Utility (BIOS) (see Downloading a BIOS update on page 55). 2. Downloading a BIOS update CAUTION: To reduce the risk of the BIOS version. 3. During the download and installation, follow these steps: 1. If the update is connected to a network, consult the network administrator before installing any device, cable, or cord. If no instructions appear, follow these steps: a. Using the hard drive path you are ready to install the update. Click the question mark icon in the taskbar...
To use Setup Utility (BIOS): 1. Start Setup Utility (BIOS) (see Downloading a BIOS update on page 55). 2. Downloading a BIOS update CAUTION: To reduce the risk of the BIOS version. 3. During the download and installation, follow these steps: 1. If the update is connected to a network, consult the network administrator before installing any device, cable, or cord. If no instructions appear, follow these steps: a. Using the hard drive path you are ready to install the update. Click the question mark icon in the taskbar...
Maintenance and Service Guide
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... created recovery media, see Recovering using the HP Recovery partition (select products only). Restore and recovery There are available on all methods are several options for recovering your system. If you can use the Factory Reset option of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you either download the software...
... created recovery media, see Recovering using the HP Recovery partition (select products only). Restore and recovery There are available on all methods are several options for recovering your system. If you can use the Factory Reset option of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you either download the software...
Maintenance and Service Guide
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... A AC adapter light 10 AC adapter, spare part numbers 20 action keys 6 antenna location 4 removal 52 spare part numbers 19, 53 audio, product description 1 audio-in jack 9 audio-out jack 9 B backups 61 battery removal 28 spare part number 17, 28 BIOS determining version 55 downloading an update 56 starting the Setup Utility 55 updating 55 boot order changing 65 bottom components 11 bottom cover removal 26 spare part numbers 17, 26 button components 5 buttons power 5 TouchPad 8 C caps lock light 7 chipset, product description 1 components bottom 11 buttons 5 display 4 fingerprint reader 5 keys...
... A AC adapter light 10 AC adapter, spare part numbers 20 action keys 6 antenna location 4 removal 52 spare part numbers 19, 53 audio, product description 1 audio-in jack 9 audio-out jack 9 B backups 61 battery removal 28 spare part number 17, 28 BIOS determining version 55 downloading an update 56 starting the Setup Utility 55 updating 55 boot order changing 65 bottom components 11 bottom cover removal 26 spare part numbers 17, 26 button components 5 buttons power 5 TouchPad 8 C caps lock light 7 chipset, product description 1 components bottom 11 buttons 5 display 4 fingerprint reader 5 keys...
Maintenance and Service Guide
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... description audio 1 chipset 1 display panel 1 Ethernet 1 external media cards 2 graphics 1 keyboard 2 memory module 1 microphone 1 operating system 2 pointing device 2 ports 2 power requirements 2 processors 1 product name 1 security 2 serviceability 2 solid-state drive 1 video 1 wireless 1, 2 product name 1 R recover options 63 recovery discs 62, 64 HP Recovery Manager 63 media 64 starting 64 supported discs 62 system 63 USB flash drive 64 using HP Recovery media 62 recovery media creating 61 creating using HP Recovery Manager 62 recovery partition removing 66 removal/replacement procedures...
... description audio 1 chipset 1 display panel 1 Ethernet 1 external media cards 2 graphics 1 keyboard 2 memory module 1 microphone 1 operating system 2 pointing device 2 ports 2 power requirements 2 processors 1 product name 1 security 2 serviceability 2 solid-state drive 1 video 1 wireless 1, 2 product name 1 R recover options 63 recovery discs 62, 64 HP Recovery Manager 63 media 64 starting 64 supported discs 62 system 63 USB flash drive 64 using HP Recovery media 62 recovery media creating 61 creating using HP Recovery Manager 62 recovery partition removing 66 removal/replacement procedures...
User Guide
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...Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...6 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Buttons, speakers, and fingerprint reader 10 Keys ...11 Using the action keys ...11 Bottom ...13 Labels ...14 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls ...15 Airplane mode key ...15 Operating system controls 15 Connecting to a WLAN ...16 Using HP Mobile Broadband (select products only 16 Using GPS (select products only) ...17 Using Bluetooth wireless devices (select products only 17 Connecting Bluetooth devices...
...Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...6 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Buttons, speakers, and fingerprint reader 10 Keys ...11 Using the action keys ...11 Bottom ...13 Labels ...14 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls ...15 Airplane mode key ...15 Operating system controls 15 Connecting to a WLAN ...16 Using HP Mobile Broadband (select products only 16 Using GPS (select products only) ...17 Using Bluetooth wireless devices (select products only 17 Connecting Bluetooth devices...
User Guide
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... your wireless network ...41 Backing up your software applications and information 41 Using an optional security cable (select products only 41 9 Using Setup Utility (BIOS) ...42 Starting Setup Utility (BIOS) ...42 Updating Setup Utility (BIOS) ...42 Determining the BIOS version ...42 Downloading a BIOS update ...43 10 Using HP PC Hardware Diagnostics (UEFI) ...44 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 44 11 Backing up, restoring, and recovering ...46 Creating recovery media and backups ...46 Creating HP Recovery media (select products only 46 Using Windows tools...
... your wireless network ...41 Backing up your software applications and information 41 Using an optional security cable (select products only 41 9 Using Setup Utility (BIOS) ...42 Starting Setup Utility (BIOS) ...42 Updating Setup Utility (BIOS) ...42 Determining the BIOS version ...42 Downloading a BIOS update ...43 10 Using HP PC Hardware Diagnostics (UEFI) ...44 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 44 11 Backing up, restoring, and recovering ...46 Creating recovery media and backups ...46 Creating HP Recovery media (select products only 46 Using Windows tools...
User Guide
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... computer are enabled at home, you to set up a connection or network, connect to a network, and diagnose and repair network problems. Connecting to as computers, phones, printers, headsets, speakers, and cameras. Operating system controls The Network and Sharing Center allows you can explore the globe and access information from millions of websites using one or more of these features: ● Airplane mode key (also called wireless button or wireless key) (referred to...
... computer are enabled at home, you to set up a connection or network, connect to a network, and diagnose and repair network problems. Connecting to as computers, phones, printers, headsets, speakers, and cameras. Operating system controls The Network and Sharing Center allows you can explore the globe and access information from millions of websites using one or more of these features: ● Airplane mode key (also called wireless button or wireless key) (referred to...
User Guide
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... following instructions: 1. or - Right-click the Start button, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to HP Support Assistant. Connecting video devices using the correct cable. Using video Your computer is connected to your audio system. Connect one of the HDMI cable to connect an external monitor, projector, or TV. To view or change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to the correct port on...
... following instructions: 1. or - Right-click the Start button, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to HP Support Assistant. Connecting video devices using the correct cable. Using video Your computer is connected to your audio system. Connect one of the HDMI cable to connect an external monitor, projector, or TV. To view or change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to the correct port on...
User Guide
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... on -screen instructions. For additional information, access the Disk Defragmenter software Help. Type disk in optimal condition. NOTE: Only internal hard drives are protected by parking the drive and halting data requests under either of these events, HP 3D DriveGuard returns the hard drive to use tools like Disk Defragmenter and Disk Cleanup. Connect the computer to free up disk space by deleting unnecessary files or Uninstall apps to a USB port is...
... on -screen instructions. For additional information, access the Disk Defragmenter software Help. Type disk in optimal condition. NOTE: Only internal hard drives are protected by parking the drive and halting data requests under either of these events, HP 3D DriveGuard returns the hard drive to use tools like Disk Defragmenter and Disk Cleanup. Connect the computer to free up disk space by deleting unnecessary files or Uninstall apps to a USB port is...
User Guide
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... then quickly hold down the volume down the Windows button. 2. Using Internet security software When you use the keyboard attached to add both a password and a 4-digit PIN, and then enroll your fingerprint or facial ID. or Turn on -screen instructions to your notebook. NOTE: To start Setup Utility, your computer must be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you cannot access Setup Utility (BIOS). ● Must be in notebook mode...
... then quickly hold down the volume down the Windows button. 2. Using Internet security software When you use the keyboard attached to add both a password and a 4-digit PIN, and then enroll your fingerprint or facial ID. or Turn on -screen instructions to your notebook. NOTE: To start Setup Utility, your computer must be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you cannot access Setup Utility (BIOS). ● Must be in notebook mode...
User Guide
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... have caused. Using antivirus software Computer viruses can install these updates automatically. It is strongly recommended that does not meet those criteria is installed on -screen instructions. 3. Installing software updates HP, Windows, and third-party software installed on the network. When a firewall is blocked. Select Windows Update, and then follow the on your computer as you use the antivirus program of both hardware and software. Select the Start button, select Settings, and then...
... have caused. Using antivirus software Computer viruses can install these updates automatically. It is strongly recommended that does not meet those criteria is installed on -screen instructions. 3. Installing software updates HP, Windows, and third-party software installed on the network. When a firewall is blocked. Select Windows Update, and then follow the on your computer as you use the antivirus program of both hardware and software. Select the Start button, select Settings, and then...
User Guide
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... hard drive. Follow the on battery power, docked in the taskbar search box, and then select File Explorer. 2. Type file in an optional docking device, or connected to install the update. Updating Setup Utility (BIOS) 43 Click Updates, and then click Check for example, filename.exe). You may need to access this information to locate the update later, after the download is running on -screen instructions to download your selection to your BIOS version, make...
... hard drive. Follow the on battery power, docked in the taskbar search box, and then select File Explorer. 2. Type file in an optional docking device, or connected to install the update. Updating Setup Utility (BIOS) 43 Click Updates, and then click Check for example, filename.exe). You may need to access this information to locate the update later, after the download is running on -screen instructions to download your selection to your BIOS version, make...
User Guide
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... 16 IMEI number 16 MEID number 16 HP PC Hardware Diagnostics (UEFI) using 44 HP Recovery Manager correcting boot problems 50 starting 49 HP Recovery media creating 46 recovery 49 HP Recovery partition recovery 49 removing 51 HP resources 2 HP Touchpoint Manager 41 I IMEI number 16 initiating Sleep and Hibernation 27 input power 52 installing optional security cable 41 internal display switch, identifying 7 internal microphones, identifying 7 Internet security software, using 39 J jacks audio-out (headphone)/audio-in (microphone) 6 K keyboard and optional mouse using 26 keys action 11 airplane...
... 16 IMEI number 16 MEID number 16 HP PC Hardware Diagnostics (UEFI) using 44 HP Recovery Manager correcting boot problems 50 starting 49 HP Recovery media creating 46 recovery 49 HP Recovery partition recovery 49 removing 51 HP resources 2 HP Touchpoint Manager 41 I IMEI number 16 initiating Sleep and Hibernation 27 input power 52 installing optional security cable 41 internal display switch, identifying 7 internal microphones, identifying 7 Internet security software, using 39 J jacks audio-out (headphone)/audio-in (microphone) 6 K keyboard and optional mouse using 26 keys action 11 airplane...
User Guide
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... 49 starting 49 supported discs 47 system 48 USB flash drive 49 using HP Recovery media 47 recovery media creating 46 creating using HP Recovery Manager 47 recovery partition removing 51 regulatory information regulatory label 14 wireless certification labels 14 S security cable slot, identifying 6 security cable, installing 41 serial number 14 serial number, computer 14 service labels, locating 14 setting password protection on wakeup 28 Setup Utility (BIOS) passwords 39 shipping the computer 36 shutdown 32 Sleep exiting 28 initiating 28 Sleep and Hibernation initiating 27 slots memory card...
... 49 starting 49 supported discs 47 system 48 USB flash drive 49 using HP Recovery media 47 recovery media creating 46 creating using HP Recovery Manager 47 recovery partition removing 51 regulatory information regulatory label 14 wireless certification labels 14 S security cable slot, identifying 6 security cable, installing 41 serial number 14 serial number, computer 14 service labels, locating 14 setting password protection on wakeup 28 Setup Utility (BIOS) passwords 39 shipping the computer 36 shutdown 32 Sleep exiting 28 initiating 28 Sleep and Hibernation initiating 27 slots memory card...