User Guide
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...-in-One series Help...3 2 Get to know the HP ENVY 120 series Printer parts...5 Control panel features...7 3 How do I?...9 4 Print Print photos...11 Print documents...12 Print labels and envelopes...13 Select Print Media...14 Load ... for working with ink...29 8 Connectivity Add the HP ENVY 120 series to a network...31 Change from a USB connection to a wireless network...33 Connect a new printer...34 Change network settings...34 Wireless Direct...34 Tips for setting up and using a networked printer...35 9 Solve a problem Get more help...37 Unable to print...37 Resolve...
...-in-One series Help...3 2 Get to know the HP ENVY 120 series Printer parts...5 Control panel features...7 3 How do I?...9 4 Print Print photos...11 Print documents...12 Print labels and envelopes...13 Select Print Media...14 Load ... for working with ink...29 8 Connectivity Add the HP ENVY 120 series to a network...31 Change from a USB connection to a wireless network...33 Connect a new printer...34 Change network settings...34 Wireless Direct...34 Tips for setting up and using a networked printer...35 9 Solve a problem Get more help...37 Unable to print...37 Resolve...
User Guide
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HP ENVY 120 e-All-in-One series Help 1 HP ENVY 120 e-All-in-One series Help For information about the HP ENVY 120 series, see: • Get to know the HP ENVY 120 series on page 42 HP ENVY 120 e-All-in-One series Help 3 on page 9 • Print on page 11 • Copy and scan on page 19 • Use Web Services on page 23 • Work with cartridges on page 25 • Connectivity on page 31 • Solve a problem on page 37 • Technical information on page 45 • HP support on page 5 • How do I?
HP ENVY 120 e-All-in-One series Help 1 HP ENVY 120 e-All-in-One series Help For information about the HP ENVY 120 series, see: • Get to know the HP ENVY 120 series on page 42 HP ENVY 120 e-All-in-One series Help 3 on page 9 • Print on page 11 • Copy and scan on page 19 • Use Web Services on page 23 • Work with cartridges on page 25 • Connectivity on page 31 • Solve a problem on page 37 • Technical information on page 45 • HP support on page 5 • How do I?
User Guide
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... Click the HP ENVY 120 e-All-in-One series folder, click HP ENVY 120 e-All-in your computer, click All Programs, click HP. NOTE: Ordering cartridges online is not supported in -One series. Clean cartridges If print quality is unacceptable, and the problem is not low ink levels or non-HP ink, try...After you insert new cartridges, align the printer for best print quality. From the Start menu on your country/region, contact a local HP reseller for information about purchasing cartridges. b. Work with cartridges Related topics • Order ink supplies on page 27 Tips for working ...
... Click the HP ENVY 120 e-All-in-One series folder, click HP ENVY 120 e-All-in your computer, click All Programs, click HP. NOTE: Ordering cartridges online is not supported in -One series. Clean cartridges If print quality is unacceptable, and the problem is not low ink levels or non-HP ink, try...After you insert new cartridges, align the printer for best print quality. From the Start menu on your country/region, contact a local HP reseller for information about purchasing cartridges. b. Work with cartridges Related topics • Order ink supplies on page 27 Tips for working ...
User Guide
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...of the printer where ink can copy documents, copy photos, and print jobs from the paper tray. The process takes several minutes to operate the HP ENVY 120 series with only one print cartridge. In the Setup menu, touch Tools. 2. During singlecartridge mode, the product can build up. Load full-... supplies on page 27 Tips for working with ink on screen. To clean for back of paper' messages appears, or you have other paper feeding problems, try cleaning areas of Page Smear Cleaning. 4. In the Tools menu, touch Paper Feed Cleaning. 3. In the Setup menu, touch Tools. 3. From...
...of the printer where ink can copy documents, copy photos, and print jobs from the paper tray. The process takes several minutes to operate the HP ENVY 120 series with only one print cartridge. In the Setup menu, touch Tools. 2. During singlecartridge mode, the product can build up. Load full-... supplies on page 27 Tips for working with ink on screen. To clean for back of paper' messages appears, or you have other paper feeding problems, try cleaning areas of Page Smear Cleaning. 4. In the Tools menu, touch Paper Feed Cleaning. 3. In the Setup menu, touch Tools. 3. From...
User Guide
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... try the following in the top left of the help You can automatically fix this issue. Otherwise, follow the steps below. Depending upon your HP ENVY 120 series by entering a keyword in the Search field in order: 1. c. Check for both local and online topics will be listed. On the ...there is turned on again. 3. b. If you are no check marks next to print, try to go online for more information. 9 Solve a problem This section contains the following topics: • Get more help • Unable to go online for more information. Click here to print • ...
... try the following in the top left of the help You can automatically fix this issue. Otherwise, follow the steps below. Depending upon your HP ENVY 120 series by entering a keyword in the Search field in order: 1. c. Check for both local and online topics will be listed. On the ...there is turned on again. 3. b. If you are no check marks next to print, try to go online for more information. 9 Solve a problem This section contains the following topics: • Get more help • Unable to go online for more information. Click here to print • ...
User Guide
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...your product again. 5. The default printer has a check mark in a black or green circle next to it . 38 Solve a problem To restart the print spooler NOTE: HP provides a Printer Diagnostic Utility that Automatic is selected. • If the service is not already running , under Service status, click Start.... Make sure the correct product is set as the default printer. If the wrong product is set as the default printer. Solve a problem Click here to go online for more information. Chapter 9 4. Try using your operating system, do one of the following : •...
...your product again. 5. The default printer has a check mark in a black or green circle next to it . 38 Solve a problem To restart the print spooler NOTE: HP provides a Printer Diagnostic Utility that Automatic is selected. • If the service is not already running , under Service status, click Start.... Make sure the correct product is set as the default printer. If the wrong product is set as the default printer. Solve a problem Click here to go online for more information. Chapter 9 4. Try using your operating system, do one of the following : •...
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... your finger vertically to troubleshoot copy failures. Click here to go online for your HP ENVY 120 series, online: • Learn how to scroll through the options. Solve networking problem Check network configuration or print wireless test report to assist in the queue, restart ... queue. Otherwise, follow the steps below to find your operating system, do not resolve the problem, click here for copying and scanning problems with your HP ENVY 120 series, online: Solve a problem Click here to go online for more information. a. b. Click here to make sure it ...
... your finger vertically to troubleshoot copy failures. Click here to go online for your HP ENVY 120 series, online: • Learn how to scroll through the options. Solve networking problem Check network configuration or print wireless test report to assist in the queue, restart ... queue. Otherwise, follow the steps below to find your operating system, do not resolve the problem, click here for copying and scanning problems with your HP ENVY 120 series, online: Solve a problem Click here to go online for more information. a. b. Click here to make sure it ...
User Guide
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... cover. Gently pull out the jammed paper. Replace the paper path cover. Close the access door. Gently pull out the jammed paper. Solve a problem Clear jam from input/output area • Gently pull the paper out. Clear a paper jam Clear a paper jam. Close the access door....the paper path cover and remove the cover. Replace the paper path cover. To clear a paper jam 1. Close the access door. 40 Solve a problem Click here to go online for more information. • Learn how to clear the jam automatically. Chapter 9 • Learn about the Network Diagnostic...
... cover. Gently pull out the jammed paper. Replace the paper path cover. Close the access door. Gently pull out the jammed paper. Solve a problem Clear jam from input/output area • Gently pull the paper out. Clear a paper jam Clear a paper jam. Close the access door....the paper path cover and remove the cover. Replace the paper path cover. To clear a paper jam 1. Close the access door. 40 Solve a problem Click here to go online for more information. • Learn how to clear the jam automatically. Chapter 9 • Learn about the Network Diagnostic...
User Guide
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If the above solutions do not resolve the problem, click here for more online troubleshooting. Solve a problem Click here to go online for more information. Troubleshooting print carriage jams The cartridge access door must be blocking the print carriage and preventing it... your printer is not new, check the carriage area for printing. Look at the Power button located on the printer. 2. If you are still having a problem, an object may have fallen into a power outlet. Open the cartridge access door. Check the printer and try printing again. Try using a USB connection, ...
If the above solutions do not resolve the problem, click here for more online troubleshooting. Solve a problem Click here to go online for more information. Troubleshooting print carriage jams The cartridge access door must be blocking the print carriage and preventing it... your printer is not new, check the carriage area for printing. Look at the Power button located on the printer. 2. If you are still having a problem, an object may have fallen into a power outlet. Open the cartridge access door. Check the printer and try printing again. Try using a USB connection, ...
User Guide
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...8226; Placing a call • After the phone support period 42 Solve a problem Solve a problem If you did not register your printer By taking just a few quick minutes to gently move during this time. 7. HP support by phone Phone support options and availability vary by phone • Additional warranty...Register your printer while installing the software, you 're using your hand to register, you can register now at http:// www.register.hp.com. Remove any packing material. 6. If the printer is new, remove any paper or object that might be blocking the carriage ...
...8226; Placing a call • After the phone support period 42 Solve a problem Solve a problem If you did not register your printer By taking just a few quick minutes to gently move during this time. 7. HP support by phone Phone support options and availability vary by phone • Additional warranty...Register your printer while installing the software, you 're using your hand to register, you can register now at http:// www.register.hp.com. Remove any packing material. 6. If the printer is new, remove any paper or object that might be blocking the carriage ...
User Guide
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...Product name (HP ENVY 120 e-All-in Europe, the Middle East, and Africa, go to www.hp.com/support, select your computer at the HP online support Web site: www.hp.com/support. Go to www.hp.com/support. Phone support period One year of the computer and the product. Solve a problem HP support 43 ...to these questions: ◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you are available for the HP ENVY 120 series at an additional cost. After the phone support period After the phone support period, help is available in North America, Asia Pacific, and...
...Product name (HP ENVY 120 e-All-in Europe, the Middle East, and Africa, go to www.hp.com/support, select your computer at the HP online support Web site: www.hp.com/support. Go to www.hp.com/support. Phone support period One year of the computer and the product. Solve a problem HP support 43 ...to these questions: ◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you are available for the HP ENVY 120 series at an additional cost. After the phone support period After the phone support period, help is available in North America, Asia Pacific, and...