HP ENVY Desktop PC TE02-0000i Support and Manuals
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User Guide - Page 2
... countries. Systems might require upgraded and/or separately purchased hardware, drivers, software or BIOS update to find your seller. ISP fees might apply and additional requirements might not be bound by the terms of your product. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to take full advantage...
User Guide - Page 6
... access...34 Software troubleshooting ...35
9 Using HP PC Hardware Diagnostics ...37 Using HP PC Hardware Diagnostics Windows (select products only 37 Using an HP PC Hardware Diagnostics Windows hardware failure ID code 37 Accessing HP PC Hardware Diagnostics Windows 37 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant 37 Accessing HP PC Hardware Diagnostics Windows...
User Guide - Page 9
.... Turn your head to center. See Backing up your hard drive by creating recovery media. HP Support Assistant optimizes computer performance and resolves problems using your computer. 1. Repeat for 5 seconds. 9. Look down as you set up and register the computer, HP recommends the following steps to stretch the neck. 3. Let your arms relax at your...
User Guide - Page 11
... select Manuals.
● Order parts and find your computer
● Connect to a TV (select products only)
Restoring monitor brightness to factory default (select products only) 3 Select Advanced.
3. To restore the default brightness setting, follow the instructions to find additional troubleshooting help
For HP support, go to http://www.hp.com/support.
● Upgrade or replace...
User Guide - Page 17
...lights.
This chapter helps you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ...the globe and access information from millions of individual devices. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, ...; HP Mobile Broadband Module-Gives you go.
User Guide - Page 18
... the need the HP Mobile Broadband Module IMEI number, MEID number, or both to the modem, and test the internet service.
1. On the taskbar, select the network status icon.
10 Chapter 3 Connecting to enter a security code. Enter the code, and then select Next to complete the connection. Select Set up internet access in support for Wi...
User Guide - Page 32
... and drivers on -screen instructions. Follow the on a regular basis. Select the Search icon in the taskbar, type windows update settings in the search box, and then select the HP Support
Assistant app. ‒ or - On the Downloads and updates page, select Get updates, and then follow the on page 24
Updating both programs and drivers
Use this procedure to update drivers...
User Guide - Page 41
... Press the power button to reactivate the mouse.
● Replace the batteries in the selected program (ctrl+s is not in...)
Symptom
Possible solution
▲ Select the Start button, select Settings, and then select System. NOTE: In addition to the information...) during initial setup or for re-synchronization.
● Be sure that you have wired keyboard and mouse problems, refer to...
User Guide - Page 43
..., type repair in the search box, and then select Fix problems with your computer to a configuration that you want to prevent from loading. 1. Software troubleshooting
If you are unsure about an item, do not disable it on again.
● Update the drivers. If prompted, select Restart to the following table for an administrator password or confirmation...
User Guide - Page 44
... apps and then select the Get Help app. Double-click the specific item (for best performance, and then select OK. To update a driver, select Update Driver, and then follow the on systems that you uninstall a program, be available on -screen instructions. You can also set restore points manually.
For information and steps to an earlier version of device...
User Guide - Page 47
... ID code
When HP PC Hardware Diagnostics UEFI detects a failure that are provided. NOTE: To start diagnostics on -screen instructions to select the
specific Windows diagnostics version to a USB flash drive on -screen instructions. -
The tool runs outside the operating system so that it can use a mobile device to diagnose hardware issues.
The HP Customer Support - Service Center...
User Guide - Page 49
... products, you can also start diagnostics immediately in Computer Setup (BIOS), you might upload results to http://www.hp.com/support.
2. Downloading Remote HP PC Hardware Diagnostics UEFI
HP Remote PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that you use . You can perform several customizations. ● Set a schedule for uploads. ● Display status information about...
User Guide - Page 52
... cannot create recovery media yourself, contact support to create recovery media (select products only) on page 43. Using a recent backup can return your machine to a working state sooner than using HP Recovery media
You can be unnecessary. 1. HP recommends that you follow the on-screen instructions. Recovering using the HP recovery discs.
For details, see...
User Guide - Page 62
... intend to upgrade any problems setting up your new computer. Before upgrading your hardware
If you set up your computer. After 30 days, there might not be a charge, but the helpful support is then, to have parts replaced, you have any of your hardware, do it on the back of repair, because many
times HP can send the part directly to...
User Guide - Page 64
... the computer 27 troubleshooting
computer does not start 31 display (monitor) 32 internet access 34 keyboard and mouse
(wireless) 33 keyboard and mouse (with
cable) 33 power 32 software 35 speakers and sound 34 turning off the computer 7
U
unresponsive system 7 updating drivers 24 updating programs 24 updating programs and drivers 24 USB port with HP Sleep and...
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