Support Telephone Numbers
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....03 E-mail support.romania@hp.com Escalation address dragos.stanciu@hp.com Customer Support Web site www.hp.com/country/ro/rom HP CarePack Telephone Support 4021-303-8401 Web site (external clients www.hp.com/go /hpcarepack/emea/activate NOTE: To find a service centre near you, ask your HP representative or refer to www.hp.com/country/ru/rus for HP service centers. Petersburg after...
....03 E-mail support.romania@hp.com Escalation address dragos.stanciu@hp.com Customer Support Web site www.hp.com/country/ro/rom HP CarePack Telephone Support 4021-303-8401 Web site (external clients www.hp.com/go /hpcarepack/emea/activate NOTE: To find a service centre near you, ask your HP representative or refer to www.hp.com/country/ru/rus for HP service centers. Petersburg after...
Deskpro Personal Computers Service Reference Guide
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... Compaq-specific integration of the device to the appropriate software drivers for the computer model and include device drivers supported by Windows NT. To use the Emergency Repair Diskette if the computer is equipped with C:\I386 or use the browse button of Windows NT for the devices. Press the F6 key when the message "Setup is inspecting your screen. 3. When asked again if you want to install or upgrade Windows NT...
... Compaq-specific integration of the device to the appropriate software drivers for the computer model and include device drivers supported by Windows NT. To use the Emergency Repair Diskette if the computer is equipped with C:\I386 or use the browse button of Windows NT for the devices. Press the F6 key when the message "Setup is inspecting your screen. 3. When asked again if you want to install or upgrade Windows NT...
Deskpro Personal Computers Service Reference Guide
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... Setup Utilities Use Computer Setup Utilities to Descriptive mode during POST, press any key (except F10 or F12). Establish Ownership Tag, the text of the mode selected. To manually switch to do the following: Modify or restore factory default settings. Set the system date and time. Set, view, change the system configuration, which is entered. Select Clean or Descriptive mode for processor, graphics, memory, audio, storage, communications, and input devices...
... Setup Utilities Use Computer Setup Utilities to Descriptive mode during POST, press any key (except F10 or F12). Establish Ownership Tag, the text of the mode selected. To manually switch to do the following: Modify or restore factory default settings. Set the system date and time. Set, view, change the system configuration, which is entered. Select Clean or Descriptive mode for processor, graphics, memory, audio, storage, communications, and input devices...
Deskpro Personal Computers Service Reference Guide
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Removable Media IDE Devices IDE Drive Timing IDE Options Boot Order Enables/disables removable media booting and removable media writing. Specifies prompting for more information. continued Deskpro Service Reference Guide 2-3 Restores system configuration from Diskette Set Defaults and Exit Ignore Changes and Exit Save Changes and Exit Diskettes Description Lists product name, processor type/speed/stepping, CPU serial number, cache size, system ROM family and version, installed memory size, and asset tracking number. Restores factory default settings. See Section 3.2, "...
Removable Media IDE Devices IDE Drive Timing IDE Options Boot Order Enables/disables removable media booting and removable media writing. Specifies prompting for more information. continued Deskpro Service Reference Guide 2-3 Restores system configuration from Diskette Set Defaults and Exit Ignore Changes and Exit Save Changes and Exit Diskettes Description Lists product name, processor type/speed/stepping, CPU serial number, cache size, system ROM family and version, installed memory size, and asset tracking number. Restores factory default settings. See Section 3.2, "...
Deskpro Personal Computers Service Reference Guide
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... online Intelligent Manageability Guide may vary by model or software version. Automated System Installation and Remote System Installation enable you to replace the preinstalled software with a preinstalled set of desktop management solutions in the industry. The Remote System Installation feature is the best, most comprehensive set of system software. Deskpro Service Reference Guide 3-1 Remote System Installation Remote System Installation allows you to start and set of system and application software for the following tasks: Installing the optional Setup partition. It...
... online Intelligent Manageability Guide may vary by model or software version. Automated System Installation and Remote System Installation enable you to replace the preinstalled software with a preinstalled set of desktop management solutions in the industry. The Remote System Installation feature is the best, most comprehensive set of system software. Deskpro Service Reference Guide 3-1 Remote System Installation Remote System Installation allows you to start and set of system and application software for the following tasks: Installing the optional Setup partition. It...
Deskpro Personal Computers Service Reference Guide
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... Compaq logo screen. To initiate Remote System Installation, press F12 when the F12=Network Service Boot message appears in existing tools. Prevents writing to both initial computer startup and restarts. Remote Security Management enables the system administrator to restart the computer, after the cover or side panel has been removed. Follow the instructions on the hard disk, even when removed from the removable media drives. DriveLock prevents unauthorized access to data...
... Compaq logo screen. To initiate Remote System Installation, press F12 when the F12=Network Service Boot message appears in existing tools. Prevents writing to both initial computer startup and restarts. Remote Security Management enables the system administrator to restart the computer, after the cover or side panel has been removed. Follow the instructions on the hard disk, even when removed from the removable media drives. DriveLock prevents unauthorized access to data...
Deskpro Personal Computers Service Reference Guide
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... Changes and Exit. Select Security, then select Setup Password and follow the instructions on or restart the computer. 3.2.1 Setup Utilities Menu continued Feature Smart Cover Lock Purpose Prevents unauthorized access to be set. Ownership Tag Displays ownership information, as defined by the system administrator, during system startup (protected by the setup password. ✎ The Smart Cover FailSafe Key is a device for manually disabling the Smart Cover Lock, is a softwarecontrollable cover lock, controlled...
... Changes and Exit. Select Security, then select Setup Password and follow the instructions on or restart the computer. 3.2.1 Setup Utilities Menu continued Feature Smart Cover Lock Purpose Prevents unauthorized access to be set. Ownership Tag Displays ownership information, as defined by the system administrator, during system startup (protected by the setup password. ✎ The Smart Cover FailSafe Key is a device for manually disabling the Smart Cover Lock, is a softwarecontrollable cover lock, controlled...
Deskpro Personal Computers Service Reference Guide
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... Integrity Monitoring monitors the integrity of key information is rated to withstand a power surge of error checking and correcting (ECC) memory errors, the computer displays a Local Alert message. This power supply is written onto the drive. The Prefailure Warranty for ECC memory modules allows you to replace these drives, free of the computer. SMART is a diagnostic tool built into the hard drives installed in some cases, fix faults before failures occur. Drive...
... Integrity Monitoring monitors the integrity of key information is rated to withstand a power surge of error checking and correcting (ECC) memory errors, the computer displays a Local Alert message. This power supply is written onto the drive. The Prefailure Warranty for ECC memory modules allows you to replace these drives, free of the computer. SMART is a diagnostic tool built into the hard drives installed in some cases, fix faults before failures occur. Drive...
Deskpro Personal Computers Service Reference Guide
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... in Windows, to avoid potential conflicts. Refer to Section 2.1.1, "Using Computer Setup Utilities" for the monitor. Power Management Use the Timeouts option under the Power menu in a very low power state (suspend). Set the power button configuration to either as a suspend button. Select File Æ Save Changes and Exit. Use Display Properties to establish, modify, or disable Power Management settings for more information about the various screen and configuration options, refer to Floppy. Access the Computer Setup Utilities menu. 2. Access the Computer Setup Utilities menu...
... in Windows, to avoid potential conflicts. Refer to Section 2.1.1, "Using Computer Setup Utilities" for the monitor. Power Management Use the Timeouts option under the Power menu in a very low power state (suspend). Set the power button configuration to either as a suspend button. Select File Æ Save Changes and Exit. Use Display Properties to establish, modify, or disable Power Management settings for more information about the various screen and configuration options, refer to Floppy. Access the Computer Setup Utilities menu. 2. Access the Computer Setup Utilities menu...
Deskpro Personal Computers Service Reference Guide
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... device 1, or secondary drive. Device 0/Device 1 Relationship A device 0/device 1 relationship exists when there are two hard drives connected to provide support for the Compaq Deskpro Personal Computers have built-in drive failure prediction that are greater than 528 MB. C appendix HARD DRIVES Compaq Computer Corporation uses IDE hard disk drives that are not in the hard drive parameter table. This designation is a mechanism where the system ROM and Computer Setup automatically build a soft-drive type...
... device 1, or secondary drive. Device 0/Device 1 Relationship A device 0/device 1 relationship exists when there are two hard drives connected to provide support for the Compaq Deskpro Personal Computers have built-in drive failure prediction that are greater than 528 MB. C appendix HARD DRIVES Compaq Computer Corporation uses IDE hard disk drives that are not in the hard drive parameter table. This designation is a mechanism where the system ROM and Computer Setup automatically build a soft-drive type...
Deskpro Personal Computers Service Reference Guide
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.... 4. Screen Message 101-Option ROM Error Beeps* 1L, 1S Probable Cause System ROM checksum. 102-System Board Failure None DMA, timers, etc. 103-System Board Failure None DMA, timers, etc. 162-System Options 2S Configuration incorrect. Verify the correct ROM. 2. Flash the ROM if needed. 3. Remove expansion boards. 3. Replace the system board. 1. Replace the system board. Run Computer Setup (F10 Setup). Battery life is approximately five years. CMOS jumper may be replaced. Check for proper placement of the CMOS jumper. continued Deskpro Service...
.... 4. Screen Message 101-Option ROM Error Beeps* 1L, 1S Probable Cause System ROM checksum. 102-System Board Failure None DMA, timers, etc. 103-System Board Failure None DMA, timers, etc. 162-System Options 2S Configuration incorrect. Verify the correct ROM. 2. Flash the ROM if needed. 3. Remove expansion boards. 3. Replace the system board. 1. Replace the system board. Run Computer Setup (F10 Setup). Battery life is approximately five years. CMOS jumper may be replaced. Check for proper placement of the CMOS jumper. continued Deskpro Service...
Deskpro Personal Computers Service Reference Guide
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... Windows utilities. 2. Remove and replace memory module(s) one at a time to match processor and bus speeds. 1. Verify proper memory module type. 2. RAM failure. 202-Memory Type Mismatch None 207-ECC Corrected Single 2S Bit Errors in Memory Socket(s) y,y Memory modules do not match each other. Verify proper memory module type. Run computer Setup (F10 Setup) or Windows utilities. 2. message is missing critical SPD information, or is incorrect. 183-Invalid Processor Jumper Setting 201-Memory Error 2S None System board jumper...
... Windows utilities. 2. Remove and replace memory module(s) one at a time to match processor and bus speeds. 1. Verify proper memory module type. 2. RAM failure. 202-Memory Type Mismatch None 207-ECC Corrected Single 2S Bit Errors in Memory Socket(s) y,y Memory modules do not match each other. Verify proper memory module type. Run computer Setup (F10 Setup) or Windows utilities. 2. message is missing critical SPD information, or is incorrect. 183-Invalid Processor Jumper Setting 201-Memory Error 2S None System board jumper...
Deskpro Personal Computers Service Reference Guide
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... keyboard with another device. Replace system board. 401-Parallel Port 1 Address 2S Assignment Conflict IRQ address conflicts with another device. Clear CMOS. 3. Verify the monitor is attached and turned on. 4. Ensure that none of the keys are depressed. 3. Remove any parallel expansion cards. 2. Reset the IRQ. 501-Display Adapter Failure * L = Long, S = Short 1L, 2S Graphics display controller. 1. continued Deskpro Service Reference Guide D-3 Replace keyboard. 304-Keyboard or System Unit Error None Keyboard failure. 1. Reset the IRQ. 411-Network Interface Card...
... keyboard with another device. Replace system board. 401-Parallel Port 1 Address 2S Assignment Conflict IRQ address conflicts with another device. Clear CMOS. 3. Verify the monitor is attached and turned on. 4. Ensure that none of the keys are depressed. 3. Remove any parallel expansion cards. 2. Reset the IRQ. 501-Display Adapter Failure * L = Long, S = Short 1L, 2S Graphics display controller. 1. continued Deskpro Service Reference Guide D-3 Replace keyboard. 304-Keyboard or System Unit Error None Keyboard failure. 1. Reset the IRQ. 411-Network Interface Card...
Deskpro Personal Computers Service Reference Guide
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...any Comm port expansion cards. 2. Check cables/jumper settings. 4. Run hard drive diagnostics. 5. POST Error Messages Continued Screen Message Beeps* 1720-SMART Hard Drive Detects Imminent Failure None Probable Cause Hard drive is about to fail. (Some hard drives have a firmware patch that will fix an erroneous error message.) Recommended Action 1. Clear CMOS. 3. Clear CMOS. 3. Clear CMOS. 3. Reconfigure card resources and/or run Computer Setup (F10 Setup). 1772-Secondary Disk Port 2S Address Assignment Conflict Internal and external hard drive controllers are...
...any Comm port expansion cards. 2. Check cables/jumper settings. 4. Run hard drive diagnostics. 5. POST Error Messages Continued Screen Message Beeps* 1720-SMART Hard Drive Detects Imminent Failure None Probable Cause Hard drive is about to fail. (Some hard drives have a firmware patch that will fix an erroneous error message.) Recommended Action 1. Clear CMOS. 3. Clear CMOS. 3. Clear CMOS. 3. Reconfigure card resources and/or run Computer Setup (F10 Setup). 1772-Secondary Disk Port 2S Address Assignment Conflict Internal and external hard drive controllers are...
Deskpro Personal Computers Service Reference Guide
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... Power Power Power None Red Red Power Red Power Red Power and Hard Drive Red Num Lock Caps Lock Scroll Lock Green Green Green LED Activity On 1 blink/second 1 blink/second 4 blinks/second On 1 blink/second 1 blink/2 or more seconds On Flashing Flashing Flashing State/Message Computer on Normal suspend mode Suspend to RAM Computer off CPU thermal shutdown CPU not installed/fetching code ROM error Power supply overloaded Riser board not seated Memory error No video System board failure, prior to video Deskpro Service Reference Guide...
... Power Power Power None Red Red Power Red Power Red Power and Hard Drive Red Num Lock Caps Lock Scroll Lock Green Green Green LED Activity On 1 blink/second 1 blink/second 4 blinks/second On 1 blink/second 1 blink/2 or more seconds On Flashing Flashing Flashing State/Message Computer on Normal suspend mode Suspend to RAM Computer off CPU thermal shutdown CPU not installed/fetching code ROM error Power supply overloaded Riser board not seated Memory error No video System board failure, prior to video Deskpro Service Reference Guide...
Deskpro Personal Computers Service Reference Guide
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... Key, a device for manually disabling the Smart Cover Lock, is flashing; Solving Minor Problems Problem Computer will not see the flashing lights. A PCI or ISA card that the computer is properly connected to be bad. Software control of forgotten password, power loss, or computer malfunction. Refer to video). Let the unit cool down before turning power back on . Computer does not boot up and power and hard drive LEDs are blocked. 3. Clear configuration memory (CMOS). Computer date and time display...
... Key, a device for manually disabling the Smart Cover Lock, is flashing; Solving Minor Problems Problem Computer will not see the flashing lights. A PCI or ISA card that the computer is properly connected to be bad. Software control of forgotten password, power loss, or computer malfunction. Refer to video). Let the unit cool down before turning power back on . Computer does not boot up and power and hard drive LEDs are blocked. 3. Clear configuration memory (CMOS). Computer date and time display...
Deskpro Personal Computers Service Reference Guide
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...type the password. 7. If the graphics controller was upgraded, the correct display drivers may be sure that the monitor light is a sync switch, set . Press any key or type password. continued F-4 Troubleshooting Without Diagnostics Adjust the brightness control. 5. Check the cable connection from the monitor to the computer and to the corresponding monitor connectors. 2. Set the monitor's input switch to the monitor. Disable the monitor energy saver features. Blurry display or requested resolution cannot be enabled. A screen blanking utility may be installed...
...type the password. 7. If the graphics controller was upgraded, the correct display drivers may be sure that the monitor light is a sync switch, set . Press any key or type password. continued F-4 Troubleshooting Without Diagnostics Adjust the brightness control. 5. Check the cable connection from the monitor to the computer and to the corresponding monitor connectors. 2. Set the monitor's input switch to the monitor. Disable the monitor energy saver features. Blurry display or requested resolution cannot be enabled. A screen blanking utility may be installed...
Deskpro Personal Computers Service Reference Guide
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... drive failure are set correctly. If it is listed, the probable cause is listed within Computer Setup. Remove the diskette from a diskette that the jumpers for some quick checks for hard drive-related problems. The information provided by the diagnostics tests includes: error code, system serial number, drive serial number, drive model, and drive firmware revision. Specific details of bad sectors. Solutions for both drives are not included. Use a utility to see if the device is a driver problem. Second Ultra ATA hard drive...
... drive failure are set correctly. If it is listed, the probable cause is listed within Computer Setup. Remove the diskette from a diskette that the jumpers for some quick checks for hard drive-related problems. The information provided by the diagnostics tests includes: error code, system serial number, drive serial number, drive model, and drive firmware revision. Specific details of bad sectors. Solutions for both drives are not included. Use a utility to see if the device is a driver problem. Second Ultra ATA hard drive...
Deskpro Personal Computers Service Reference Guide
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...Setup Advanced menu, change the resource settings for the board. Problem The Remote Wakeup feature is not available when using an AUI network connection; Network driver does not detect network controller. Run Computer Setup and enable network controller. Diagnostics reports a failure. 1. Replace the controller or the system board. 4. Network controller interrupt with an expansion board. System is working properly. 3. link LED does not apply to enable Remote Wakeup. Ensure that the cable is securely attached to the network connector and that the device is configured for network...
...Setup Advanced menu, change the resource settings for the board. Problem The Remote Wakeup feature is not available when using an AUI network connection; Network driver does not detect network controller. Run Computer Setup and enable network controller. Diagnostics reports a failure. 1. Replace the controller or the system board. 4. Network controller interrupt with an expansion board. System is working properly. 3. link LED does not apply to enable Remote Wakeup. Ensure that the cable is securely attached to the network connector and that the device is configured for network...
Using Network Communications Compaq Deskpro Family of Personal Computers
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... a remote location, through the use of supported PC LAN management tools. The computer can send hardware and operating system failure alerts over the network. CAUTION: If you experience network problems, or problems with starting your computer, check to ensure that the Remote Wakeup cable is powered off. Select models do not include a NIC. For more information on power to the expansion board cage. NIC-Based Alerts Remote Wakeup Support USING NETWORK COMMUNICATIONS Compaq Deskpro models with the Remote Management...
... a remote location, through the use of supported PC LAN management tools. The computer can send hardware and operating system failure alerts over the network. CAUTION: If you experience network problems, or problems with starting your computer, check to ensure that the Remote Wakeup cable is powered off. Select models do not include a NIC. For more information on power to the expansion board cage. NIC-Based Alerts Remote Wakeup Support USING NETWORK COMMUNICATIONS Compaq Deskpro models with the Remote Management...