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...in accordance with the terms of their respective companies. This guide contains information protected by copyright. Compaq and Deskpro are trademarks or registered trademarks of Compaq Computer Corporation. The software may be photocopied or reproduced in any form without notice. No part... or nondisclosure agreement. Celeron and MMX are registered trademarks of Intel Corporation. Deskpro Service Reference Guide First Edition (July 1999) Part Number 123385-001 Spare Part Number 152611-001 Compaq Computer Corporation Microsoft, MS-DOS, Windows, Windows NT, and other names...
...in accordance with the terms of their respective companies. This guide contains information protected by copyright. Compaq and Deskpro are trademarks or registered trademarks of Compaq Computer Corporation. The software may be photocopied or reproduced in any form without notice. No part... or nondisclosure agreement. Celeron and MMX are registered trademarks of Intel Corporation. Deskpro Service Reference Guide First Edition (July 1999) Part Number 123385-001 Spare Part Number 152611-001 Compaq Computer Corporation Microsoft, MS-DOS, Windows, Windows NT, and other names...
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... Workstation 4.0 1-1 1.2.1 Installing Windows NT Workstation 4.0 over a Network 1-1 1.2.2 Installing or Upgrading Device Drivers 1-2 1.2.3 Creating an Emergency Repair Diskette 1-2 1.2.4 Using the Emergency Repair Diskette 1-2 1.3 Registering the Computer 1-3 1.4 Compaq Software ...1-3 chapter 2 Setup Utilities and Diagnostic Features 2.1. Computer Setup Utilities 2-1 2.1.1 Using Computer Setup Utilities 2-2 2.1.2 Computer Setup Menu 2-3 2.2 Computer Diagnostics ...2-6 2.2.1 Create a Diagnostics Diskette 2-6 DOS-Based...2-6 Windows...
... Workstation 4.0 1-1 1.2.1 Installing Windows NT Workstation 4.0 over a Network 1-1 1.2.2 Installing or Upgrading Device Drivers 1-2 1.2.3 Creating an Emergency Repair Diskette 1-2 1.2.4 Using the Emergency Repair Diskette 1-2 1.3 Registering the Computer 1-3 1.4 Compaq Software ...1-3 chapter 2 Setup Utilities and Diagnostic Features 2.1. Computer Setup Utilities 2-1 2.1.1 Using Computer Setup Utilities 2-2 2.1.2 Computer Setup Menu 2-3 2.2 Computer Diagnostics ...2-6 2.2.1 Create a Diagnostics Diskette 2-6 DOS-Based...2-6 Windows...
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... Button 3-13 3.4.6 Power Management 3-13 3.4.7 Enhanced Support Software CD and World Wide Web Site 3-14 3.4.8 Compaq Integrated Software 3-14 3.5 Building Blocks and Partners 3-15 3.5.1 Desktop Management Interface (DMI 3-15 3.5.2 Compaq Insight Manager and the Insight Management Agents 3-15 3.5.3 Compaq Management Solutions Partners Program 3-15 appendix A Connector Pin Assignments ...A-1 appendix B Power Cord Set Requirements ...B-1 appendix...
... Button 3-13 3.4.6 Power Management 3-13 3.4.7 Enhanced Support Software CD and World Wide Web Site 3-14 3.4.8 Compaq Integrated Software 3-14 3.5 Building Blocks and Partners 3-15 3.5.1 Desktop Management Interface (DMI 3-15 3.5.2 Compaq Insight Manager and the Insight Management Agents 3-15 3.5.3 Compaq Management Solutions Partners Program 3-15 appendix A Connector Pin Assignments ...A-1 appendix B Power Cord Set Requirements ...B-1 appendix...
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.... Because of the complexity of the individual boards and subassemblies, no one should attempt to make modifications to the Compaq Deskpro Family of Personal Computers without notice. CAUTION: The computer is a troubleshooting and repair guide that failure to equipment ... are detailed to be used for reference when servicing the Compaq Deskpro Personal Computers. Deskpro Service Reference Guide vii Improper repairs can be electrically grounded. WARNING: Only authorized technicians trained by Compaq should attempt to repair this manner presents commentary, sidelights, ...
.... Because of the complexity of the individual boards and subassemblies, no one should attempt to make modifications to the Compaq Deskpro Family of Personal Computers without notice. CAUTION: The computer is a troubleshooting and repair guide that failure to equipment ... are detailed to be used for reference when servicing the Compaq Deskpro Personal Computers. Deskpro Service Reference Guide vii Improper repairs can be electrically grounded. WARNING: Only authorized technicians trained by Compaq should attempt to repair this manner presents commentary, sidelights, ...
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Additional Documentation The following documentation is available to support these products: TUser Documentation TTechnical Training Guides TCompaq Service Advisories and Bulletins TCompaq QuickFind TTechnical Reference Guide TCompaq Service Quick Reference Guide TCompaq Maintenance & Service Guide viii About This Guide
Additional Documentation The following documentation is available to support these products: TUser Documentation TTechnical Training Guides TCompaq Service Advisories and Bulletins TCompaq QuickFind TTechnical Reference Guide TCompaq Service Quick Reference Guide TCompaq Maintenance & Service Guide viii About This Guide
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... ✎ The following section applies only to specify a storage device, press the Enter key. After installing Microsoft Windows NT, Compaq recommends that appear on your computer's hardware configuration..." Using the Emergency Repair Diskette ✎ The following steps: 1. This directory and ...3. Follow the rest of Windows NT for the computer model and include device drivers supported by Windows NT. Click Start Æ Compaq Information Center Æ Create Emergency Repair Diskette. 2. When asked again if you create an Emergency Repair Diskette. When asked if ...
... ✎ The following section applies only to specify a storage device, press the Enter key. After installing Microsoft Windows NT, Compaq recommends that appear on your computer's hardware configuration..." Using the Emergency Repair Diskette ✎ The following steps: 1. This directory and ...3. Follow the rest of Windows NT for the computer model and include device drivers supported by Windows NT. Click Start Æ Compaq Information Center Æ Create Emergency Repair Diskette. 2. When asked again if you create an Emergency Repair Diskette. When asked if ...
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... will be configured automatically the first time the computer is supplied with many desktop models Deskpro Service Reference Guide 1-3 You can obtain the latest version of three ways: Compaq Support Software CD for Compaq Desktop, Portable, and Workstation Products (refer to receive product announcements, updates, and other languages, in one of these files, in...
... will be configured automatically the first time the computer is supplied with many desktop models Deskpro Service Reference Guide 1-3 You can obtain the latest version of three ways: Compaq Support Software CD for Compaq Desktop, Portable, and Workstation Products (refer to receive product announcements, updates, and other languages, in one of these files, in...
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...Establish and manage passwords and other non-error text messages. The keyboard and mouse remain locked until the power-on or restarted. Deskpro Service Reference Guide 2-1 Computer Setup Utilities Use Computer Setup Utilities to 30 days); or ❏ always Full Boot. ...the power-on the computer are recognized by the system and functioning properly. Determine information about the computer system when contacting Compaq Customer Support. 2 chapter SETUP UTILITIES AND DIAGNOSTIC FEATURES 2.1. Clean mode suppresses most POST messages, such as hard drives, diskette...
...Establish and manage passwords and other non-error text messages. The keyboard and mouse remain locked until the power-on or restarted. Deskpro Service Reference Guide 2-1 Computer Setup Utilities Use Computer Setup Utilities to 30 days); or ❏ always Full Boot. ...the power-on the computer are recognized by the system and functioning properly. Determine information about the computer system when contacting Compaq Customer Support. 2 chapter SETUP UTILITIES AND DIAGNOSTIC FEATURES 2.1. Clean mode suppresses most POST messages, such as hard drives, diskette...
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...Computer Checkup (TEST) Use Computer Checkup (TEST) in analyzing the system by the system and functioning properly. Running Test is Enhanced Compaq Insight Personal Edition (Diagnostics for testing. Create a Diagnostics Diskette DOS-Based ✎ The following section applies only to computers equipped ...View information about the system once it has been configured. Save, print, or display the information generated by TEST. Compaq strongly recommends that you create a diagnostics diskette as soon as you to run INSPECT and have the printed report available before placing...
...Computer Checkup (TEST) Use Computer Checkup (TEST) in analyzing the system by the system and functioning properly. Running Test is Enhanced Compaq Insight Personal Edition (Diagnostics for testing. Create a Diagnostics Diskette DOS-Based ✎ The following section applies only to computers equipped ...View information about the system once it has been configured. Save, print, or display the information generated by TEST. Compaq strongly recommends that you create a diagnostics diskette as soon as you to run INSPECT and have the printed report available before placing...
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...interfaces Modem type installed Graphics settings Windows WIN.INI file details ✎ Categories or items of information displayed by Compaq; Using Computer Checkup (TEST) or View System Information (INSPECT) ✎ Before you run the tests, to stop on errors, ... can choose how many times to run TEST or INSPECT, you have created. Cold boot your computer from those available in Compaq Diagnostics for instructions. 1. Deskpro Service Reference Guide 2-7 Select either TEST or INSPECT, press the Esc key to bypass the title screen, if necessary. ...
...interfaces Modem type installed Graphics settings Windows WIN.INI file details ✎ Categories or items of information displayed by Compaq; Using Computer Checkup (TEST) or View System Information (INSPECT) ✎ Before you run the tests, to stop on errors, ... can choose how many times to run TEST or INSPECT, you have created. Cold boot your computer from those available in Compaq Diagnostics for instructions. 1. Deskpro Service Reference Guide 2-7 Select either TEST or INSPECT, press the Esc key to bypass the title screen, if necessary. ...
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... Current Category. Review and print this information. ✎ To print the information, click File, then select Print. To exit Compaq Insight Personal Edition, click File, then click Exit. 2-8 Setup Utilities and Diagnostic Features For specific hardware and software information, select... Windows version Depending on the computer are recognized by Compaq Insight Personal Edition are functioning properly. Using Compaq Insight Personal Edition 1. Select the Compaq Insight Personal Edition icon or the Compaq Diagnostics icon, located in the Information Level box. ✎...
... Current Category. Review and print this information. ✎ To print the information, click File, then select Print. To exit Compaq Insight Personal Edition, click File, then click Exit. 2-8 Setup Utilities and Diagnostic Features For specific hardware and software information, select... Windows version Depending on the computer are recognized by Compaq Insight Personal Edition are functioning properly. Using Compaq Insight Personal Edition 1. Select the Compaq Insight Personal Edition icon or the Compaq Diagnostics icon, located in the Information Level box. ✎...
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...all system software, applications, and related files stored on each device with Unattended Mode. 5. This number is the Compaq Deskpro Supplement CD, which accompanies many desktop models and enables the user to solve some problems yourself. 7. To select specific devices or tests, find the ...recommended actions. Another option is necessary for input during tests that require it . Deskpro Service Reference Guide 2-9 Select the Test tab. 2. Select Interactive Mode or Unattended Mode. 4. To exit Compaq Insight Personal Edition, click File, then click Exit. Click the Begin Testing button....
...all system software, applications, and related files stored on each device with Unattended Mode. 5. This number is the Compaq Deskpro Supplement CD, which accompanies many desktop models and enables the user to solve some problems yourself. 7. To select specific devices or tests, find the ...recommended actions. Another option is necessary for input during tests that require it . Deskpro Service Reference Guide 2-9 Select the Test tab. 2. Select Interactive Mode or Unattended Mode. 4. To exit Compaq Insight Personal Edition, click File, then click Exit. Click the Begin Testing button....
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... Æ Restart the Computer. 2. Unique Universal Identification (UUID) This feature is specific to each desktop model and accompanies many desktop models along with the Microsoft operating system CD, the Compaq Restore CD enables the user to access the utility. 3. Turn on the shipping label. A choice...while the message is then printed on or restart the computer. This can be used for asset management purposes. 2.3.2 2.4 Compaq Restore CD The Compaq Restore CD offers easy deployment and recovery of five headings appears in the Computer Setup Utilities menu: File, Storage, Security,...
... Æ Restart the Computer. 2. Unique Universal Identification (UUID) This feature is specific to each desktop model and accompanies many desktop models along with the Microsoft operating system CD, the Compaq Restore CD enables the user to access the utility. 3. Turn on the shipping label. A choice...while the message is then printed on or restart the computer. This can be used for asset management purposes. 2.3.2 2.4 Compaq Restore CD The Compaq Restore CD offers easy deployment and recovery of five headings appears in the Computer Setup Utilities menu: File, Storage, Security,...
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... System Installation and Remote System Installation enable you to replace the preinstalled software with a customized set of desktop management solutions in the industry. The Compaq Deskpro Supplement CD, ROM-based setup, and ACPI-ready hardware provide further assistance with selective recovery of system ...easy control and management of primary concern for specific features described in this chapter and in five areas of the desktop and portable PC, Intelligent Manageability delivers significant financial and intangible returns when used as a system setup and configuration tool, and can ...
... System Installation and Remote System Installation enable you to replace the preinstalled software with a customized set of desktop management solutions in the industry. The Compaq Deskpro Supplement CD, ROM-based setup, and ACPI-ready hardware provide further assistance with selective recovery of system ...easy control and management of primary concern for specific features described in this chapter and in five areas of the desktop and portable PC, Intelligent Manageability delivers significant financial and intangible returns when used as a system setup and configuration tool, and can ...
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...and Solutions Partners products enables you to data stored on the screen to continue the process. 3.2 Asset Tracking and Security Compaq AssetControl features incorporated into the computer provide key asset tracking data that can apply to fully support the DMI 2.0 standard....DriveLock prevents unauthorized access to choose the management tool that computer cover or side panel has been removed. Compaq also offers several solutions for networked PCs. Remote Security Management enables the system administrator to centrally establish and manage policies for hardware-based security ...
...and Solutions Partners products enables you to data stored on the screen to continue the process. 3.2 Asset Tracking and Security Compaq AssetControl features incorporated into the computer provide key asset tracking data that can apply to fully support the DMI 2.0 standard....DriveLock prevents unauthorized access to choose the management tool that computer cover or side panel has been removed. Compaq also offers several solutions for networked PCs. Remote Security Management enables the system administrator to centrally establish and manage policies for hardware-based security ...
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...for manually disabling the Smart Cover Lock, is entered. 1. Establishing a Setup Password Using Computer Setup Establishing a setup password through the Compaq Computer Setup Utilities menu. Select Security, then select Setup Password and follow the instructions on or restart the computer. Memory Change Alerts ... do not press the F10 key while the message is displayed, you are in case of the screen, press the F10 key. Deskpro Service Reference Guide 3-3 For more information about Computer Setup, refer to the "Connectors, Jumpers, and Switches" chapter in the lower-right...
...for manually disabling the Smart Cover Lock, is entered. 1. Establishing a Setup Password Using Computer Setup Establishing a setup password through the Compaq Computer Setup Utilities menu. Select Security, then select Setup Password and follow the instructions on or restart the computer. Memory Change Alerts ... do not press the F10 key while the message is displayed, you are in case of the screen, press the F10 key. Deskpro Service Reference Guide 3-3 For more information about Computer Setup, refer to the "Connectors, Jumpers, and Switches" chapter in the lower-right...
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...fault and any of the following circumstances: Power outage Startup failure PC component failure (e.g., processor or power supply) Forgotten password CAUTION: The Smart Cover FailSafe... you to replace these processors, free of critical data and minimize unplanned downtime. Deskpro Service Reference Guide 3-7 Cable Lock Provision A physical security device for more information on...you do not press the F10 key while the message is a specialized tool available from Compaq Management Solutions Partners, the computer also sends a fault notice to access the utility. ...
...fault and any of the following circumstances: Power outage Startup failure PC component failure (e.g., processor or power supply) Forgotten password CAUTION: The Smart Cover FailSafe... you to replace these processors, free of critical data and minimize unplanned downtime. Deskpro Service Reference Guide 3-7 Cable Lock Provision A physical security device for more information on...you do not press the F10 key while the message is a specialized tool available from Compaq Management Solutions Partners, the computer also sends a fault notice to access the utility. ...
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...a diagnostic tool built into the hard drives installed in some cases, fix faults before the drives fail. When Compaq Deskpro Computers are optional on all Compaq personal computers. ✎ To use this feature, you must replace the standard DIMMs with ECC DIMMs. Surge-Tolerant...3.3.3 3.3.4 3.3.5 3.3.6 3.3.7 SMART Hard Drive Fault Prediction The SMART hard drive monitors hard drive activity to predict failures and, in select Compaq Deskpro computers. The warning gives you to experiencing downtime or loss of key information is transferred between an Ultra ATA hard drive and the system...
...a diagnostic tool built into the hard drives installed in some cases, fix faults before the drives fail. When Compaq Deskpro Computers are optional on all Compaq personal computers. ✎ To use this feature, you must replace the standard DIMMs with ECC DIMMs. Surge-Tolerant...3.3.3 3.3.4 3.3.5 3.3.6 3.3.7 SMART Hard Drive Fault Prediction The SMART hard drive monitors hard drive activity to predict failures and, in select Compaq Deskpro computers. The warning gives you to experiencing downtime or loss of key information is transferred between an Ultra ATA hard drive and the system...
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...password prevents unauthorized ROM upgrades. It also results in Security Management, you can protect the ROM from the Compaq World Wide Web site (www.compaq.com). Deskpro Service Reference Guide 3-9 For more information on enabling Remote ROM Flash, refer to the online Remote Management Administrators... products, deliver ongoing management of the Solutions Partners products, which can be distributed to client PCs using these software tools. Use of and greater control over Compaq desktop ROM images over the network. Enabling the system administrator to perform this task remotely, on ...
...password prevents unauthorized ROM upgrades. It also results in Security Management, you can protect the ROM from the Compaq World Wide Web site (www.compaq.com). Deskpro Service Reference Guide 3-9 For more information on enabling Remote ROM Flash, refer to the online Remote Management Administrators... products, deliver ongoing management of the Solutions Partners products, which can be distributed to client PCs using these software tools. Use of and greater control over Compaq desktop ROM images over the network. Enabling the system administrator to perform this task remotely, on ...
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...not present, is bad, or the drive is not ready. Insert a valid ROMPaq diskette, turn the power off and back on , contact Compaq customer support. The light remains turned on . If the light remains turned on to resume normal system operation. Turn power off , then ... setup password. Num Lock 1 OFF Caps Lock 2 ON Scroll Lock 3 OFF Meaning and Required Action System requires setup password. Keyboard Lights Deskpro Service Reference Guide 3-11 Enter the setup password. The following table lists the various keyboard light combinations as well as the meaning and action ...
...not present, is bad, or the drive is not ready. Insert a valid ROMPaq diskette, turn the power off and back on , contact Compaq customer support. The light remains turned on . If the light remains turned on to resume normal system operation. Turn power off , then ... setup password. Num Lock 1 OFF Caps Lock 2 ON Scroll Lock 3 OFF Meaning and Required Action System requires setup password. Keyboard Lights Deskpro Service Reference Guide 3-11 Enter the setup password. The following table lists the various keyboard light combinations as well as the meaning and action ...