Support Telephone Numbers
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....03 E-mail support.romania@hp.com Escalation address dragos.stanciu@hp.com Customer Support Web site www.hp.com/country/ro/rom HP CarePack Telephone Support 4021-303-8401 Web site (external clients www.hp.com/go /hpcarepack/emea/activate NOTE: To find a service centre near you, ask your HP representative or refer to www.hp.com/country/ru/rus for HP service centers. Petersburg after...
....03 E-mail support.romania@hp.com Escalation address dragos.stanciu@hp.com Customer Support Web site www.hp.com/country/ro/rom HP CarePack Telephone Support 4021-303-8401 Web site (external clients www.hp.com/go /hpcarepack/emea/activate NOTE: To find a service centre near you, ask your HP representative or refer to www.hp.com/country/ru/rus for HP service centers. Petersburg after...
Deskpro Personal Computers Service Reference Guide
Page 11
... use the browse button of the device to be used as a printer, a display adapter, or network adapter after the Windows NT installation is completed, Windows NT needs access to install or upgrade Windows NT, see the Windows NT Resource Kit and its documentation. This points Windows NT to the appropriate drivers and allows installation of the dialog box to specify a storage device, press the Enter key. Click Start Æ Compaq Information Center Æ Create Emergency Repair...
... use the browse button of the device to be used as a printer, a display adapter, or network adapter after the Windows NT installation is completed, Windows NT needs access to install or upgrade Windows NT, see the Windows NT Resource Kit and its documentation. This points Windows NT to the appropriate drivers and allows installation of the dialog box to specify a storage device, press the Enter key. Click Start Æ Compaq Information Center Æ Create Emergency Repair...
Deskpro Personal Computers Service Reference Guide
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... a POST error occurs, the error is entered. Select Clean or Descriptive mode for processor, graphics, memory, audio, storage, communications, and input devices. Modify the boot order of the diagnostic tests run during a Full Boot. To manually switch to 30 days); Deskpro Service Reference Guide 2-1 These tools can set or change , or verify the system configuration including settings for displaying Power-On Self-Test (POST) messages. The keyboard and mouse remain locked until the power-on password is displayed regardless...
... a POST error occurs, the error is entered. Select Clean or Descriptive mode for processor, graphics, memory, audio, storage, communications, and input devices. Modify the boot order of the diagnostic tests run during a Full Boot. To manually switch to 30 days); Deskpro Service Reference Guide 2-1 These tools can set or change , or verify the system configuration including settings for displaying Power-On Self-Test (POST) messages. The keyboard and mouse remain locked until the power-on password is displayed regardless...
Deskpro Personal Computers Service Reference Guide
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... devices (CD-ROM, DVD-ROM, tape) are listed as LS-120 drive, diskette drive, hard drive, SCSI drive, CD-ROM drive, or DVD-ROM drive). Security Setup Password Power-On Password Enables setup (administrator) password. Enables power-on , manually. continued Deskpro Service Reference Guide 2-3 Allows you to specify boot order of installed peripheral devices (such as ATAPI devices. Enables/disables IDE drive translation. Restores factory default settings. Saves changes to the system. Lists the currently installed drive A (preinstalled diskette drive) and drive B devices...
... devices (CD-ROM, DVD-ROM, tape) are listed as LS-120 drive, diskette drive, hard drive, SCSI drive, CD-ROM drive, or DVD-ROM drive). Security Setup Password Power-On Password Enables setup (administrator) password. Enables power-on , manually. continued Deskpro Service Reference Guide 2-3 Allows you to specify boot order of installed peripheral devices (such as ATAPI devices. Enables/disables IDE drive translation. Restores factory default settings. Saves changes to the system. Lists the currently installed drive A (preinstalled diskette drive) and drive B devices...
Deskpro Personal Computers Service Reference Guide
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... by model or software version. The Compaq Deskpro Supplement CD, ROM-based setup, and ACPI-ready hardware provide further assistance with a customized set up your system using the software and configuration information located on specific features, refer to manage distributed PC environments. Automated System Installation and Remote System Installation enable you to replace the preinstalled software with selective recovery of system and application software for the following tasks: Installing the optional Setup partition. Remote System Installation Remote System...
... by model or software version. The Compaq Deskpro Supplement CD, ROM-based setup, and ACPI-ready hardware provide further assistance with a customized set up your system using the software and configuration information located on specific features, refer to manage distributed PC environments. Automated System Installation and Remote System Installation enable you to replace the preinstalled software with selective recovery of system and application software for the following tasks: Installing the optional Setup partition. Remote System Installation Remote System...
Deskpro Personal Computers Service Reference Guide
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... Setup utility) until the password is entered. continued 3-2 Intelligent Manageability Feature Removable Media Boot Control Removable Media Write Control Serial, Parallel, USB, or Infrared Interface Control Power-On Password Setup Password Smart Cover Purpose Prevents booting from the Compaq Computer Setup Utilities menu. Can be set to require the setup password to the removable media drives. To initiate Remote System Installation, press F12 when the F12=Network Service Boot message appears in the table below can be established from the removable media drives. Prevents use...
... Setup utility) until the password is entered. continued 3-2 Intelligent Manageability Feature Removable Media Boot Control Removable Media Write Control Serial, Parallel, USB, or Infrared Interface Control Power-On Password Setup Password Smart Cover Purpose Prevents booting from the Compaq Computer Setup Utilities menu. Can be set to require the setup password to the removable media drives. To initiate Remote System Installation, press F12 when the F12=Network Service Boot message appears in the table below can be established from the removable media drives. Prevents use...
Deskpro Personal Computers Service Reference Guide
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... a softwarecontrollable cover lock, controlled by setup password). Ownership Tag Displays ownership information, as defined by the system administrator, during system startup (protected by the setup password. ✎ The Smart Cover FailSafe Key is a device for manually disabling the Smart Cover Lock, is entered. 1. 3.2.1 Setup Utilities Menu continued Feature Smart Cover Lock Purpose Prevents unauthorized access to a fixed object. You'll need to Section 2.1, "Setup." add a cable lock to secure the computer to the internal components...
... a softwarecontrollable cover lock, controlled by setup password). Ownership Tag Displays ownership information, as defined by the system administrator, during system startup (protected by the setup password. ✎ The Smart Cover FailSafe Key is a device for manually disabling the Smart Cover Lock, is entered. 1. 3.2.1 Setup Utilities Menu continued Feature Smart Cover Lock Purpose Prevents unauthorized access to a fixed object. You'll need to Section 2.1, "Setup." add a cable lock to secure the computer to the internal components...
Deskpro Personal Computers Service Reference Guide
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... encounters an excessive number of transmission errors, the computer displays a Local Alert message with the Small Form Factor Committee Specification for ECC memory modules allows you to experiencing downtime or loss of data as abnormal variations in select Compaq Deskpro computers. ECC memory modules are compliant with recommended actions. This power supply is a diagnostic tool built into the hard drives installed in spinup...
... encounters an excessive number of transmission errors, the computer displays a Local Alert message with the Small Form Factor Committee Specification for ECC memory modules allows you to experiencing downtime or loss of data as abnormal variations in select Compaq Deskpro computers. ECC memory modules are compliant with recommended actions. This power supply is a diagnostic tool built into the hard drives installed in spinup...
Deskpro Personal Computers Service Reference Guide
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... establish the settings in Computer Setup to enable, customize, or disable standby timeouts. Follow the instructions on the Windows Desktop, then choose Properties. Select File Æ Save Changes and Exit. This feature shuts down certain components of the same model. To change the power button's configuration, complete the following steps: 1. For more information. Deskpro Service Reference Guide 3-13 Access the Computer Setup Utilities menu. 2. Power Management Use the Timeouts option under the Power menu in Windows, to...
... establish the settings in Computer Setup to enable, customize, or disable standby timeouts. Follow the instructions on the Windows Desktop, then choose Properties. Select File Æ Save Changes and Exit. This feature shuts down certain components of the same model. To change the power button's configuration, complete the following steps: 1. For more information. Deskpro Service Reference Guide 3-13 Access the Computer Setup Utilities menu. 2. Power Management Use the Timeouts option under the Power menu in Windows, to...
Deskpro Personal Computers Service Reference Guide
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C appendix HARD DRIVES Compaq Computer Corporation uses IDE hard disk drives that warns the user or the network administrator of an impending failure or crash of the system ROM. The soft-drive types are two hard drives connected to access greater than 528 MB. Deskpro Service Reference Guide C-1 Device 0/Device 1 Relationship A device 0/device 1 relationship exists when there are assigned according to two different primary/secondary implementations. The translated hard drive parameters are greater than DOS, you...
C appendix HARD DRIVES Compaq Computer Corporation uses IDE hard disk drives that warns the user or the network administrator of an impending failure or crash of the system ROM. The soft-drive types are two hard drives connected to access greater than 528 MB. Deskpro Service Reference Guide C-1 Device 0/Device 1 Relationship A device 0/device 1 relationship exists when there are assigned according to two different primary/secondary implementations. The translated hard drive parameters are greater than DOS, you...
Deskpro Personal Computers Service Reference Guide
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... date in configuration memory. RTC (real-time clock) battery may need to be replaced. Set the date and time under Control Panel. continued Deskpro Service Reference Guide D-1 This test runs when the system is approximately 5 years. Verify the correct ROM. 2. Not Set RTC (real-time clock) battery may need to be replaced. Remove expansion boards. 3. Reset the date and time under Control Panel. Check for proper placement of the CMOS jumper. Battery life is turned on, checking...
... date in configuration memory. RTC (real-time clock) battery may need to be replaced. Set the date and time under Control Panel. continued Deskpro Service Reference Guide D-1 This test runs when the system is approximately 5 years. Verify the correct ROM. 2. Not Set RTC (real-time clock) battery may need to be replaced. Remove expansion boards. 3. Reset the date and time under Control Panel. Check for proper placement of the CMOS jumper. Battery life is turned on, checking...
Deskpro Personal Computers Service Reference Guide
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... Setup) or Windows utilities. 2. Remove and replace memory module(s) one at a time to match processor and bus speeds. 1. If error persists after replacing memory modules, replace the system board. Replace DIMM with the chipset. 2. Recommended Action 1. Run computer Setup (F10 Setup) or Windows utilities. 2. Verify proper memory module type. 4. Replace memory modules with matched sets. 1. Replace the faulty memory module(s). 6. Verify proper memory module socket identified in DIMM/SIMM Pair(s) X,X,... POST Error Messages Continued Screen Message 164-Memory Size Error Beeps...
... Setup) or Windows utilities. 2. Remove and replace memory module(s) one at a time to match processor and bus speeds. 1. If error persists after replacing memory modules, replace the system board. Replace DIMM with the chipset. 2. Recommended Action 1. Run computer Setup (F10 Setup) or Windows utilities. 2. Verify proper memory module type. 4. Replace memory modules with matched sets. 1. Replace the faulty memory module(s). 6. Verify proper memory module socket identified in DIMM/SIMM Pair(s) X,X,... POST Error Messages Continued Screen Message 164-Memory Size Error Beeps...
Deskpro Personal Computers Service Reference Guide
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... . 2. Replace keyboard. 4. Reseat the graphics card (if applicable). 2. Clear CMOS. 3. Ensure that none of the keys are assigned to parallel port X. 1. Reset the IRQ. 411-Network Interface Card 2S Interrupt Conflict IRQ address conflicts with another device. Replace keyboard. 304-Keyboard or System Unit Error None Keyboard failure. 1. Verify the monitor is attached and turned on. 4. Check connector for bent or missing pins. 3. Reset the IRQ. 404-Parallel Port Address 2S Conflict Detected Both external...
... . 2. Replace keyboard. 4. Reseat the graphics card (if applicable). 2. Clear CMOS. 3. Ensure that none of the keys are assigned to parallel port X. 1. Reset the IRQ. 411-Network Interface Card 2S Interrupt Conflict IRQ address conflicts with another device. Replace keyboard. 304-Keyboard or System Unit Error None Keyboard failure. 1. Verify the monitor is attached and turned on. 4. Check connector for bent or missing pins. 3. Reset the IRQ. 404-Parallel Port Address 2S Conflict Detected Both external...
Deskpro Personal Computers Service Reference Guide
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...cables/jumper settings. 4. Back up contents and replace hard drive. 1771-Primary Disk Port 2S Address Assignment Conflict Internal and external hard drive controllers are both assigned to fail. (Some hard drives have a firmware patch that will fix an erroneous error message.) Recommended Action 1. Clear CMOS. 3. Disconnect additional drives. 6. POST Error Messages Continued Screen Message Beeps* 1720-SMART Hard Drive Detects Imminent Failure None Probable Cause Hard drive is giving correct error message. Apply firmware patch if applicable. 3. Remove any Comm port...
...cables/jumper settings. 4. Back up contents and replace hard drive. 1771-Primary Disk Port 2S Address Assignment Conflict Internal and external hard drive controllers are both assigned to fail. (Some hard drives have a firmware patch that will fix an erroneous error message.) Recommended Action 1. Clear CMOS. 3. Disconnect additional drives. 6. POST Error Messages Continued Screen Message Beeps* 1720-SMART Hard Drive Detects Imminent Failure None Probable Cause Hard drive is giving correct error message. Apply firmware patch if applicable. 3. Remove any Comm port...
Deskpro Personal Computers Service Reference Guide
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... Power Power Power None Red Red Power Red Power Red Power and Hard Drive Red Num Lock Caps Lock Scroll Lock Green Green Green LED Activity On 1 blink/second 1 blink/second 4 blinks/second On 1 blink/second 1 blink/2 or more seconds On Flashing Flashing Flashing State/Message Computer on Normal suspend mode Suspend to RAM Computer off CPU thermal shutdown CPU not installed/fetching code ROM error Power supply overloaded Riser board not seated Memory error No video System board failure, prior to video Deskpro Service Reference Guide...
... Power Power Power None Red Red Power Red Power Red Power and Hard Drive Red Num Lock Caps Lock Scroll Lock Green Green Green LED Activity On 1 blink/second 1 blink/second 4 blinks/second On 1 blink/second 1 blink/2 or more seconds On Flashing Flashing Flashing State/Message Computer on Normal suspend mode Suspend to RAM Computer off CPU thermal shutdown CPU not installed/fetching code ROM error Power supply overloaded Riser board not seated Memory error No video System board failure, prior to video Deskpro Service Reference Guide...
Deskpro Personal Computers Service Reference Guide
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.... F-2 Troubleshooting Without Diagnostics First, reset the date and time under Control Panel. Cannot remove computer cover or side panel. 1. Computer does not boot up and power and hard drive LEDs are blocked. 3. The fan may not be functioning correctly or the air vents are blinking. Replace cover or side panel, and let the computer cool down . 2. Solving Minor Problems Problem Computer will not see the flashing lights. The Smart Cover FailSafe Key, a device for manually disabling the...
.... F-2 Troubleshooting Without Diagnostics First, reset the date and time under Control Panel. Cannot remove computer cover or side panel. 1. Computer does not boot up and power and hard drive LEDs are blocked. 3. The fan may not be functioning correctly or the air vents are blinking. Replace cover or side panel, and let the computer cool down . 2. Solving Minor Problems Problem Computer will not see the flashing lights. The Smart Cover FailSafe Key, a device for manually disabling the...
Deskpro Personal Computers Service Reference Guide
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... graphics controller was upgraded, the correct display drivers may not be set to light the screen. 3. Screen goes blank. System ROM is bad and system is in FailSafe Boot Block mode (indicated by one long beep and three short beeps). Adjust the monitor's brightness and contrast controls. 2. Disable the monitor energy saver features. In a two-monitor system or if another monitor is running in close to the electrical outlet. 4. Press any key...
... graphics controller was upgraded, the correct display drivers may not be set to light the screen. 3. Screen goes blank. System ROM is bad and system is in FailSafe Boot Block mode (indicated by one long beep and three short beeps). Adjust the monitor's brightness and contrast controls. 2. Disable the monitor energy saver features. In a two-monitor system or if another monitor is running in close to the electrical outlet. 4. Press any key...
Deskpro Personal Computers Service Reference Guide
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... the primary drive, verify that is a driver problem. The system is listed within Computer Setup. Run Computer Setup and enable diskette boot. F-6 Troubleshooting Without Diagnostics Alternatively, before running the test, you can configure the test options to send the results to start from the diskette drive. 2. Use a utility to see if the device is trying to a file. If necessary, reformat the hard disk. In Windows NT, right click Start, click Explore, and select a drive. Cable could be...
... the primary drive, verify that is a driver problem. The system is listed within Computer Setup. Run Computer Setup and enable diskette boot. F-6 Troubleshooting Without Diagnostics Alternatively, before running the test, you can configure the test options to send the results to start from the diskette drive. 2. Use a utility to see if the device is trying to a file. If necessary, reformat the hard disk. In Windows NT, right click Start, click Explore, and select a drive. Cable could be...
Deskpro Personal Computers Service Reference Guide
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... network controller. Use the network control application to verify that the other end of the network controller. 2. Network status link light does not turn on or flashes. 1. These guidelines do not match current configuration. Network driver is a problem with the network. 1. There is not properly loaded. Make sure the network drivers are operating correctly. 3. link LED does not apply to enable Remote Wakeup. Diagnostics passes, but the computer does not communicate with the cable or a device...
... network controller. Use the network control application to verify that the other end of the network controller. 2. Network status link light does not turn on or flashes. 1. These guidelines do not match current configuration. Network driver is a problem with the network. 1. There is not properly loaded. Make sure the network drivers are operating correctly. 3. link LED does not apply to enable Remote Wakeup. Diagnostics passes, but the computer does not communicate with the cable or a device...
Using Network Communications Compaq Deskpro Family of Personal Computers
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... online Remote Management Administrators Guide. The Remote Management Administrators Guide is included with starting your computer, check to the expansion board cage. NIC-Based Alerts Remote Wakeup Support USING NETWORK COMMUNICATIONS Compaq Deskpro models with integrated or preinstalled network interface controllers (NIC) and network device drivers are network-ready. If this cable is disconnected, the system will not operate reliably. Remote Wakeup support is connected to the NIC board and to ensure that the Remote Wakeup cable is...
... online Remote Management Administrators Guide. The Remote Management Administrators Guide is included with starting your computer, check to the expansion board cage. NIC-Based Alerts Remote Wakeup Support USING NETWORK COMMUNICATIONS Compaq Deskpro models with integrated or preinstalled network interface controllers (NIC) and network device drivers are network-ready. If this cable is disconnected, the system will not operate reliably. Remote Wakeup support is connected to the NIC board and to ensure that the Remote Wakeup cable is...