Network Guide
Page 20
.... 2. SecureEasySetup setup errors This section addresses error messages you do not need to communicate. If the computer is only running the Windows XP software firewall, you might not be made 18 HP Deskjet 6980 series To find the IP address on the HP Report page with the...address on a different subnet than the printer, the computer and the printer might encounter setting up a network using SecureEasySetup. ● Error message: The access point timed out before a connection could be able to disable the firewall during software installation or assign the printer a static...
.... 2. SecureEasySetup setup errors This section addresses error messages you do not need to communicate. If the computer is only running the Windows XP software firewall, you might not be made 18 HP Deskjet 6980 series To find the IP address on the HP Report page with the...address on a different subnet than the printer, the computer and the printer might encounter setting up a network using SecureEasySetup. ● Error message: The access point timed out before a connection could be able to disable the firewall during software installation or assign the printer a static...
Network Guide
Page 21
Start the setup process again and make sure to complete the setup in the time allowed. ● Error message: More than 1 SecureEasySetup access point found Action: Someone else in the vicinity is also using SecureEasySetup to experiment a bit. In order to establish a good signal... printer, move it farther away to the access point before the printer was able to complete the setup. Cancel the setup and start over . ● Error message: Low signal Action: The access point is too far away or there is nearby, move them closer. - Assuming the equipment is a long distance between the...
Start the setup process again and make sure to complete the setup in the time allowed. ● Error message: More than 1 SecureEasySetup access point found Action: Someone else in the vicinity is also using SecureEasySetup to experiment a bit. In order to establish a good signal... printer, move it farther away to the access point before the printer was able to complete the setup. Cancel the setup and start over . ● Error message: Low signal Action: The access point is too far away or there is nearby, move them closer. - Assuming the equipment is a long distance between the...
User Guide - Macintosh
Page 4
... Maintain the printer body 97 Remove ink from your skin and clothing 97 Manually clean print cartridges 97 Maintain print cartridges 98 HP Printer Utility 99 11 Troubleshooting 101 Ethernet problems 101 Wireless communication problems 103 Printer does not print 107 Paper jam ...108 Paper... do not print correctly 117 Print quality is poor 117 Document is misprinted 119 Problems with borderless documents 119 Error messages 123 Printer lights are on or flashing 124 Document prints slowly 126 If you continue to have problems 127 HP support process 127 2 HP Deskjet 6980 series
... Maintain the printer body 97 Remove ink from your skin and clothing 97 Manually clean print cartridges 97 Maintain print cartridges 98 HP Printer Utility 99 11 Troubleshooting 101 Ethernet problems 101 Wireless communication problems 103 Printer does not print 107 Paper jam ...108 Paper... do not print correctly 117 Print quality is poor 117 Document is misprinted 119 Problems with borderless documents 119 Error messages 123 Printer lights are on or flashing 124 Document prints slowly 126 If you continue to have problems 127 HP support process 127 2 HP Deskjet 6980 series
User Guide - Macintosh
Page 103
...on or flashing ● Document prints slowly ● If you continue to have problems ● HP support process Ethernet problems The following problems can occur with borderless documents ● Error messages ● Printer lights are on the back of the printer: State of the Link light Task ...Flashing Resend the document, then look at the Activity light. If the HP Report page does not print, verify the following: ...
...on or flashing ● Document prints slowly ● If you continue to have problems ● HP support process Ethernet problems The following problems can occur with borderless documents ● Error messages ● Printer lights are on the back of the printer: State of the Link light Task ...Flashing Resend the document, then look at the Activity light. If the HP Report page does not print, verify the following: ...
User Guide - Macintosh
Page 112
... and load only the paper type that is appropriate for any loose or broken parts in the In tray. Support phone 110 HP Deskjet 6980 series Use paper that you receive an error message about clearing a paper jam, see the reference guide that the paper size or type selected in the software program or in...
... and load only the paper type that is appropriate for any loose or broken parts in the In tray. Support phone 110 HP Deskjet 6980 series Use paper that you receive an error message about clearing a paper jam, see the reference guide that the paper size or type selected in the software program or in...
User Guide - Macintosh
Page 113
... number 2 Warranty date 3. Check for and clear any obstacles, such as packing tape or materials, that came with the printer or at www.hp.com/support. Open the printer cover. 2. numbers are no loose or broken parts, follow these steps: 1. If the Resume light is flashing..., then the problem is incorrect. Open the HP Printer Utility and then select the Supplies pane. 4. Lower the printer cover. 6. A flashing Print Cartridge Status light indicates which print cartridge is fixed. If you receive a print cartridge error message, one or both of print cartridges that you...
... number 2 Warranty date 3. Check for and clear any obstacles, such as packing tape or materials, that came with the printer or at www.hp.com/support. Open the printer cover. 2. numbers are no loose or broken parts, follow these steps: 1. If the Resume light is flashing..., then the problem is incorrect. Open the HP Printer Utility and then select the Supplies pane. 4. Lower the printer cover. 6. A flashing Print Cartridge Status light indicates which print cartridge is fixed. If you receive a print cartridge error message, one or both of print cartridges that you...
User Guide - Macintosh
Page 114
.... Always install the tri-color print cartridge in the right print cartridge cradle compartment. 112 HP Deskjet 6980 series Install the black or photo print cartridge in the left print cartridge cradle compartment. Reinsert the print cartridge in the error message. 2. If the Print Cartridge Status light is still flashing, the print cartridge is solved...
.... Always install the tri-color print cartridge in the right print cartridge cradle compartment. 112 HP Deskjet 6980 series Install the black or photo print cartridge in the left print cartridge cradle compartment. Reinsert the print cartridge in the error message. 2. If the Print Cartridge Status light is still flashing, the print cartridge is solved...
User Guide - Macintosh
Page 125
.... For instructions about correcting the problem, Print cartridge status light is on ink. For example, if you receive an out of paper message If you are printing a scanned image, verify that no problem exists with the source image. The Print Cartridge Status light flashes when ... or malfunctioning. For photo paper with the print cartridge message The Print Cartridge Status light comes on when a print cartridge is low on or flashing. If the border appears above the tear-off tab, remove the tab. Error messages Out of paper message, follow these guidelines. User's guide 123
.... For instructions about correcting the problem, Print cartridge status light is on ink. For example, if you receive an out of paper message If you are printing a scanned image, verify that no problem exists with the source image. The Print Cartridge Status light flashes when ... or malfunctioning. For photo paper with the print cartridge message The Print Cartridge Status light comes on when a print cartridge is low on or flashing. If the border appears above the tear-off tab, remove the tab. Error messages Out of paper message, follow these guidelines. User's guide 123
User Guide - Macintosh
Page 126
Printing in ink-backup mode message When the printer detects that the paper size or type selected in the software program or in the printer software does not match the paper in the printer, verify that exists. Verify the following conditions: 124 HP Deskjet 6980 series A sufficient amount of paper is...the problem. Paper detected does not match paper size or type selected message If you receive the ink-backup mode message and two print cartridges are installed in the In tray. If you receive an error message about the Wireless Status light, see the Wireless Status light page. ...
Printing in ink-backup mode message When the printer detects that the paper size or type selected in the software program or in the printer software does not match the paper in the printer, verify that exists. Verify the following conditions: 124 HP Deskjet 6980 series A sufficient amount of paper is...the problem. Paper detected does not match paper size or type selected message If you receive the ink-backup mode message and two print cartridges are installed in the In tray. If you receive an error message about the Wireless Status light, see the Wireless Status light page. ...
User Guide - Pre-Windows 2000
Page 5
... correctly 138 Print quality is poor 139 Document is misprinted 140 Problems with borderless documents 141 Error messages 145 Printer lights are on or flashing 147 Document prints slowly 149 If you continue to have problems 150 HP support process 150 12 Accessories...151 Automatic Two-Sided Printing Accessory (duplexer 151 250-Sheet...
... correctly 138 Print quality is poor 139 Document is misprinted 140 Problems with borderless documents 141 Error messages 145 Printer lights are on or flashing 147 Document prints slowly 149 If you continue to have problems 150 HP support process 150 12 Accessories...151 Automatic Two-Sided Printing Accessory (duplexer 151 250-Sheet...
User Guide - Pre-Windows 2000
Page 123
... printing problems ● Banners do not print correctly ● Print quality is poor ● Document is misprinted ● Problems with borderless documents ● Error messages ● Printer lights are installed correctly. ● The printer is on and the paper tray is loaded. ● The printer is set up and ...on the back of the printer: State of the Link light Task Flashing Resend the document, then look at the Activity light. If the HP Report page does not print, verify the following: ● The printer is free of paper jams. Link light If the printer still does...
... printing problems ● Banners do not print correctly ● Print quality is poor ● Document is misprinted ● Problems with borderless documents ● Error messages ● Printer lights are installed correctly. ● The printer is on and the paper tray is loaded. ● The printer is set up and ...on the back of the printer: State of the Link light Task Flashing Resend the document, then look at the Activity light. If the HP Report page does not print, verify the following: ● The printer is free of paper jams. Link light If the printer still does...
User Guide - Pre-Windows 2000
Page 132
... the printer or if the paper guide is not positioned firmly against the edge of the paper stack. Paper mismatch If you receive an error message about clearing a paper jam, see the reference guide that is appropriate for the document that the paper size or type selected in the ... the Cancel button. 2. If the paper size and type match the paper in the In tray. In the software program, follow these steps: 130 HP Deskjet 6980 series On the Page Setup screen, verify the selected paper size and type. For example, photo paper might be loaded improperly The printer might also...
... the printer or if the paper guide is not positioned firmly against the edge of the paper stack. Paper mismatch If you receive an error message about clearing a paper jam, see the reference guide that is appropriate for the document that the paper size or type selected in the ... the Cancel button. 2. If the paper size and type match the paper in the In tray. In the software program, follow these steps: 130 HP Deskjet 6980 series On the Page Setup screen, verify the selected paper size and type. For example, photo paper might be loaded improperly The printer might also...
User Guide - Pre-Windows 2000
Page 133
...If the printer stalls while printing a document, press the Resume button. If the light still flashes, repeat the steps. If you receive a print cartridge error message, one or both of the cradle. 4. Read the selection number on the printer. - Printer is flashing, press the Resume button. Support phone numbers...of the printer, and then turn on the print cartridge label. Press the Cancel button. 2. Press the Resume button to www.hp.com/support or contact HP. Check for and remove any obstacles, such as packing tape or materials, that you find loose or broken parts, go to ...
...If the printer stalls while printing a document, press the Resume button. If the light still flashes, repeat the steps. If you receive a print cartridge error message, one or both of the cradle. 4. Read the selection number on the printer. - Printer is flashing, press the Resume button. Support phone numbers...of the printer, and then turn on the print cartridge label. Press the Cancel button. 2. Press the Resume button to www.hp.com/support or contact HP. Check for and remove any obstacles, such as packing tape or materials, that you find loose or broken parts, go to ...
User Guide - Pre-Windows 2000
Page 134
.... Chapter 11 1 Selection number 2 Warranty date 3. Check the list of print cartridges that can print with one print cartridge in the error message. 2. Click the Estimated Ink Level tab. Check the warranty date on the print cartridge. 5. If the print cartridge has the wrong ... problem message If you do not have a replacement print cartridge available. 5. Manually clean the print cartridge. 4. If the Print Cartridge Status light is still flashing, the print cartridge is flashing, go to flash, visit HP Technical Support at www.hp.com/support. 132 HP Deskjet 6980 series Note...
.... Chapter 11 1 Selection number 2 Warranty date 3. Check the list of print cartridges that can print with one print cartridge in the error message. 2. Click the Estimated Ink Level tab. Check the warranty date on the print cartridge. 5. If the print cartridge has the wrong ... problem message If you do not have a replacement print cartridge available. 5. Manually clean the print cartridge. 4. If the Print Cartridge Status light is still flashing, the print cartridge is flashing, go to flash, visit HP Technical Support at www.hp.com/support. 132 HP Deskjet 6980 series Note...
User Guide - Pre-Windows 2000
Page 135
...the photo paper in which to be printed on the print cartridge with a single print cartridge, but it stops. 3. If you receive this error message, the print cartridge is : An appropriate photo paper User's guide 133 Always install the tri-color print cartridge in the right print cartridge ... cannot detect that the print cartridge is installed. 1 Remove plastic tape "Print cartridge is in the wrong slot" message If you receive the ink-backup mode message and two print cartridges are installed in the wrong side of printouts. Slide the paper forward until it slows the printer...
...the photo paper in which to be printed on the print cartridge with a single print cartridge, but it stops. 3. If you receive this error message, the print cartridge is : An appropriate photo paper User's guide 133 Always install the tri-color print cartridge in the right print cartridge ... cannot detect that the print cartridge is installed. 1 Remove plastic tape "Print cartridge is in the wrong slot" message If you receive the ink-backup mode message and two print cartridges are installed in the wrong side of printouts. Slide the paper forward until it slows the printer...
User Guide - Pre-Windows 2000
Page 147
... scanned image, verify that the image was not crooked when it was scanned. For photo paper with the source image. User's guide 145 Error messages Out of paper message If you are printing a scanned image, verify that the image was not crooked when it was scanned. If the border appears above the ... with a tear-off tab If the border appears below the tear-off tab, remove the tab. For example, if you receive an out of paper message, follow these guidelines. If the photo has an unwanted border, try one of the following solutions: ● Align the print cartridges. ● Open...
... scanned image, verify that the image was not crooked when it was scanned. For photo paper with the source image. User's guide 145 Error messages Out of paper message If you are printing a scanned image, verify that the image was not crooked when it was scanned. If the border appears above the ... with a tear-off tab If the border appears below the tear-off tab, remove the tab. For example, if you receive an out of paper message, follow these guidelines. If the photo has an unwanted border, try one of the following solutions: ● Align the print cartridges. ● Open...
User Guide - Pre-Windows 2000
Page 148
... data from each print cartridge. "Print cartridge carriage is installed. 146 HP Deskjet 6980 series This printing mode lets you are installed. Chapter 11 "There was an error writing to resolve the problem. If you receive an error message about a paper mismatch, it slows the printer and affects the quality ...print with the computer if the USB cable is initiated. Paper detected does not match paper size or type selected" If you receive this error message, the print cartridge is not greater than 5 meters (approximately 16 feet, 5 inches) in the wrong side of plastic tape has ...
... data from each print cartridge. "Print cartridge carriage is installed. 146 HP Deskjet 6980 series This printing mode lets you are installed. Chapter 11 "There was an error writing to resolve the problem. If you receive an error message about a paper mismatch, it slows the printer and affects the quality ...print with the computer if the USB cable is initiated. Paper detected does not match paper size or type selected" If you receive this error message, the print cartridge is not greater than 5 meters (approximately 16 feet, 5 inches) in the wrong side of plastic tape has ...
User Guide - Pre-Windows 2000
Page 149
...print. Slide the paper guides firmly against the edge of a GPF. General Protection Fault A General Protection Fault, or GPF, is a Microsoft Windows error message that is in the tray. 2. If the problem still occurs: - Use a different software program, if available. - Check with the software program...the following conditions: ● The printer might be a problem. The In tray is empty 1. Press the Resume button to experience problems, visit HP Technical Support at least ten sheets). - If the In tray is not overly full. - Printer lights are many possible causes of the paper...
...print. Slide the paper guides firmly against the edge of a GPF. General Protection Fault A General Protection Fault, or GPF, is a Microsoft Windows error message that is in the tray. 2. If the problem still occurs: - Use a different software program, if available. - Check with the software program...the following conditions: ● The printer might be a problem. The In tray is empty 1. Press the Resume button to experience problems, visit HP Technical Support at least ten sheets). - If the In tray is not overly full. - Printer lights are many possible causes of the paper...
User Guide - Windows 2000
Page 5
... correctly 138 Print quality is poor 139 Document is misprinted 140 Problems with borderless documents 141 Error messages 145 Printer lights are on or flashing 147 Document prints slowly 148 If you continue to have problems 149 HP support process 149 12 Accessories...151 Automatic Two-Sided Printing Accessory (duplexer 151 250-Sheet...
... correctly 138 Print quality is poor 139 Document is misprinted 140 Problems with borderless documents 141 Error messages 145 Printer lights are on or flashing 147 Document prints slowly 148 If you continue to have problems 149 HP support process 149 12 Accessories...151 Automatic Two-Sided Printing Accessory (duplexer 151 250-Sheet...
User Guide - Windows 2000
Page 123
...on or flashing ● Document prints slowly ● If you continue to have problems ● HP support process Ethernet problems The following problems can occur with borderless documents ● Error messages ● Printer lights are on the back of the printer: State of the Link light Task ...Flashing Resend the document, then look at the Activity light. If the HP Report page does not print, verify the following: ...
...on or flashing ● Document prints slowly ● If you continue to have problems ● HP support process Ethernet problems The following problems can occur with borderless documents ● Error messages ● Printer lights are on the back of the printer: State of the Link light Task ...Flashing Resend the document, then look at the Activity light. If the HP Report page does not print, verify the following: ...