Reference Guide - (Windows/Macintosh OS X)
Page 8
.... Solution 1. The installation program stops when it looks for Windows Use the information in this section if you have problems setting up the HP printer, if you cannot print after you have problems setting up the printer, or if a paper jam occurs. Possible cause Your operating system is a list of printers...I click Print on the File menu. (Macintosh only) The printer will not print or the computer is not printing after I try to www.hp.com/support for Windows Printer is not responding. Problem The installation program stops when it finds an unsupported operating system.
.... Solution 1. The installation program stops when it looks for Windows Use the information in this section if you have problems setting up the HP printer, if you cannot print after you have problems setting up the printer, or if a paper jam occurs. Possible cause Your operating system is a list of printers...I click Print on the File menu. (Macintosh only) The printer will not print or the computer is not printing after I try to www.hp.com/support for Windows Printer is not responding. Problem The installation program stops when it finds an unsupported operating system.
Reference Guide - (Windows/Macintosh OS X)
Page 9
..., click Run, and then click Browse. 3. Disconnect the USB cable from the printer. 3. Verify that the USB cable is not a problem if you can continue with the software installation. Reconnect the power cord to install the printer software. The setup.exe file appears in drop-...the CD is disabled. • The computer cannot find the autorun.exe file on the CD-ROM. 1. Possible causes Solution • Autorun is Problem inserted. Click HPPP, and then click Open. 5. Click OK. 7. Follow the onscreen instructions to the printer. 5. Possible causes Solution • ...
..., click Run, and then click Browse. 3. Disconnect the USB cable from the printer. 3. Verify that the USB cable is not a problem if you can continue with the software installation. Reconnect the power cord to install the printer software. The setup.exe file appears in drop-...the CD is disabled. • The computer cannot find the autorun.exe file on the CD-ROM. 1. Possible causes Solution • Autorun is Problem inserted. Click HPPP, and then click Open. 5. Click OK. 7. Follow the onscreen instructions to the printer. 5. Possible causes Solution • ...
Reference Guide - (Windows/Macintosh OS X)
Page 10
English Problem The installation program stops when it looks for turning off , and then disconnect the USB cable and power cord. 4. Turn the printer off the software. 5. ... rear access door is connected to the computer. 1. Note: Restart the antivirus program after installation 1 Verify that all of the following issues is causing a communication problem: • The USB cable is old or defective. • Software, such as an antivirus program, is open and running on . After you confirm that these...
English Problem The installation program stops when it looks for turning off , and then disconnect the USB cable and power cord. 4. Turn the printer off the software. 5. ... rear access door is connected to the computer. 1. Note: Restart the antivirus program after installation 1 Verify that all of the following issues is causing a communication problem: • The USB cable is old or defective. • Software, such as an antivirus program, is open and running on . After you confirm that these...
Reference Guide - (Windows/Macintosh OS X)
Page 11
... 2. Note: Restart the antivirus program after I click Print on page 8, starting with step 3. English 2 If the problem persists, look for the issue below: Issue (Windows only) The printer does not appear in the list of printers after... hardware" on the File menu. (Macintosh only) The printer will not print or the computer is not responding. Problem (Macintosh only) The printer will not print or the computer is not responding. Solution Delete the print job by ..., see the onscreen user's guide. To view the onscreen user's guide, double-click the HP DJ 3900 Help icon on the computer.
... 2. Note: Restart the antivirus program after I click Print on page 8, starting with step 3. English 2 If the problem persists, look for the issue below: Issue (Windows only) The printer does not appear in the list of printers after... hardware" on the File menu. (Macintosh only) The printer will not print or the computer is not responding. Problem (Macintosh only) The printer will not print or the computer is not responding. Solution Delete the print job by ..., see the onscreen user's guide. To view the onscreen user's guide, double-click the HP DJ 3900 Help icon on the computer.
Reference Guide - (Windows/Macintosh OS X)
Page 13
... Series, and then click User's Guide. • Macintosh: On the desktop, double-click the HP Deskjet 3900 Series User's Guide icon. 11 Note: If you are not printing correctly • Borderless printing problems • Document prints slowly • Error messages The user's guide is misprinted • Photos are printing labels, ... label sheet while passing through the printer. 6. To view the onscreen user's guide • Windows: Click Start, point to Programs, point to HP, point to these steps to the right, and then remove the door. 7. Remove the rear access door. Still need help?
... Series, and then click User's Guide. • Macintosh: On the desktop, double-click the HP Deskjet 3900 Series User's Guide icon. 11 Note: If you are not printing correctly • Borderless printing problems • Document prints slowly • Error messages The user's guide is misprinted • Photos are printing labels, ... label sheet while passing through the printer. 6. To view the onscreen user's guide • Windows: Click Start, point to Programs, point to HP, point to these steps to the right, and then remove the door. 7. Remove the rear access door. Still need help?
Reference Guide - (Windows/Macintosh OS X)
Page 14
...137; Version of support phone numbers, see page 3) for common problems • Proactive product updates, support alerts, and HP newsgrams that this situation began? Standard phone company charges apply. Contact your HP dealer or call Call HP support while you register your printer has a hardware failure, you ... After the phone support period After the phone support period, help is available in Asia Pacific and Latin America (including Mexico). HP online service and support is provided at the computer and in North America, Eastern Europe, the Middle East, and Africa, go ...
...137; Version of support phone numbers, see page 3) for common problems • Proactive product updates, support alerts, and HP newsgrams that this situation began? Standard phone company charges apply. Contact your HP dealer or call Call HP support while you register your printer has a hardware failure, you ... After the phone support period After the phone support period, help is available in Asia Pacific and Latin America (including Mexico). HP online service and support is provided at the computer and in North America, Eastern Europe, the Middle East, and Africa, go ...
Reference Guide - (Windows/Macintosh OS X)
Page 15
... not cover any other rights which vary from state to state in the United States, from province to country elsewhere in any way affected by HP; This warranty does not cover HP ink products that have other problems, including those that arise as some governments outside the product's specifications; For software products...
... not cover any other rights which vary from state to state in the United States, from province to country elsewhere in any way affected by HP; This warranty does not cover HP ink products that have other problems, including those that arise as some governments outside the product's specifications; For software products...
User's Guide - (Macintosh OS X)
Page 4
... cartridges 37 Maintain print cartridges 39 HP Printer Utility 39 10 Troubleshooting 41 Printer does not print 41 Paper jam ...42 Paper problems 43 Printer is stalled 44 Print cartridge problems 44 Photos do not print correctly ...Problems with borderless documents 48 Error messages 51 Power light is flashing 52 Document prints slowly 52 If you continue to have problems 53 11 Supplies...54 Paper ...54 USB cables ...54 12 Specifications ...55 Printer specifications 55 13 Environmental information 56 Environmental statement 56 Print cartridge recovery 57 Index...59 2 HP Deskjet...
... cartridges 37 Maintain print cartridges 39 HP Printer Utility 39 10 Troubleshooting 41 Printer does not print 41 Paper jam ...42 Paper problems 43 Printer is stalled 44 Print cartridge problems 44 Photos do not print correctly ...Problems with borderless documents 48 Error messages 51 Power light is flashing 52 Document prints slowly 52 If you continue to have problems 53 11 Supplies...54 Paper ...54 USB cables ...54 12 Specifications ...55 Printer specifications 55 13 Environmental information 56 Environmental statement 56 Print cartridge recovery 57 Index...59 2 HP Deskjet...
User's Guide - (Macintosh OS X)
Page 43
...printer cable is attached. User's guide 41 10 Troubleshooting ● Printer does not print ● Paper jam ● Paper problems ● Printer is stalled ● Print cartridge problems ● Photos do not use other media is correctly loaded in the paper tray. ● The printer cover is closed.... your computer. ● When printing, do not print correctly ● Print quality is poor ● Document is misprinted ● Problems with borderless documents ● Error messages ● Power light is flashing ● Document prints slowly ● If you continue to have...
...printer cable is attached. User's guide 41 10 Troubleshooting ● Printer does not print ● Paper jam ● Paper problems ● Printer is stalled ● Print cartridge problems ● Photos do not use other media is correctly loaded in the paper tray. ● The printer cover is closed.... your computer. ● When printing, do not print correctly ● Print quality is poor ● Document is misprinted ● Problems with borderless documents ● Error messages ● Power light is flashing ● Document prints slowly ● If you continue to have...
User's Guide - (Macintosh OS X)
Page 44
... jam. Paper jam Show me how to the right, and then pull out the door. 5. If you are printing labels, verify that best describes the problem: - Remove the rear access door. Printer is cleared. 1. Remove the paper from the label sheet while passing through the printer. 3. Remove the paper... that a label did not become detached from the paper tray. 2. Out-of the printer, and then replace the rear access door securely. 42 HP Deskjet 3900 series If the printer still does not print 1. Chapter 10 Check the print queue The printer will not print if a print job is stalled...
... jam. Paper jam Show me how to the right, and then pull out the door. 5. If you are printing labels, verify that best describes the problem: - Remove the rear access door. Printer is cleared. 1. Remove the paper from the label sheet while passing through the printer. 3. Remove the paper... that a label did not become detached from the paper tray. 2. Out-of the printer, and then replace the rear access door securely. 42 HP Deskjet 3900 series If the printer still does not print 1. Chapter 10 Check the print queue The printer will not print if a print job is stalled...
User's Guide - (Macintosh OS X)
Page 45
.... Out-of-paper message If an out-of the printer, and then lower the cover. Turn on multiple sheets at once, follow these guidelines. Paper problems Printer does not feed paper Try one or more of the printer, raise the printer cover, remove the paper jam from the front. 7. Printer prints...
.... Out-of-paper message If an out-of the printer, and then lower the cover. Turn on multiple sheets at once, follow these guidelines. Paper problems Printer does not feed paper Try one or more of the printer, raise the printer cover, remove the paper jam from the front. 7. Printer prints...
User's Guide - (Macintosh OS X)
Page 46
...cartridges cannot be used in the print cartridge cradle. 3. Make sure the tri-color print cartridge is installed in the printer. Print cartridge problems Incorrect print cartridge The printer can only print when the correct print cartridges are printing. Check for any paper jam. 5. Chapter 10 ...broken parts, go to the back of paper at www.hp.com/support. Open the printer cover. 2. For example, photo paper might print on multiple sheets of the printer, and then turn on the print cartridge label. 44 HP Deskjet 3900 series If you have the correct print cartridges: 1....
...cartridges cannot be used in the print cartridge cradle. 3. Make sure the tri-color print cartridge is installed in the printer. Print cartridge problems Incorrect print cartridge The printer can only print when the correct print cartridges are printing. Check for any paper jam. 5. Chapter 10 ...broken parts, go to the back of paper at www.hp.com/support. Open the printer cover. 2. For example, photo paper might print on multiple sheets of the printer, and then turn on the print cartridge label. 44 HP Deskjet 3900 series If you have the correct print cartridges: 1....
User's Guide - (Macintosh OS X)
Page 47
... solved. If the Power light is still flashing, the print cartridge is flashing, visit HP Technical Support at www.hp.com/support. This printing mode lets you receive a message about a problem with one of printouts. If the Power light is faulty and must be used in ink-backup mode message ... Support at www.hp.com/support. Printing in the printer. Reinsert the print cartridge in the error message. 2. User's guide 45 If the Power light is not flashing, the problem is fixed. Check the list of print cartridges that only one print cartridge in ink-backup mode if you ...
... solved. If the Power light is still flashing, the print cartridge is flashing, visit HP Technical Support at www.hp.com/support. This printing mode lets you receive a message about a problem with one of printouts. If the Power light is faulty and must be used in ink-backup mode message ... Support at www.hp.com/support. Printing in the printer. Reinsert the print cartridge in the error message. 2. User's guide 45 If the Power light is not flashing, the problem is fixed. Check the list of print cartridges that only one print cartridge in ink-backup mode if you ...
User's Guide - (Macintosh OS X)
Page 50
... documents. Chapter 10 Document is printed at an angle 1. Verify that only one type of paper is printed at an angle 48 HP Deskjet 3900 series Paper Size: Verify the appropriate paper size. - Image is placed in the paper tray, and that the paper guide ...the following settings: - Document does not reflect the new print settings The printer settings might differ from the software program print settings. Problems with borderless documents Borderless printing guidelines When printing borderless photos or brochures, follow these guidelines: ● Verify that the paper guide fits...
... documents. Chapter 10 Document is printed at an angle 1. Verify that only one type of paper is printed at an angle 48 HP Deskjet 3900 series Paper Size: Verify the appropriate paper size. - Image is placed in the paper tray, and that the paper guide ...the following settings: - Document does not reflect the new print settings The printer settings might differ from the software program print settings. Problems with borderless documents Borderless printing guidelines When printing borderless photos or brochures, follow these guidelines: ● Verify that the paper guide fits...
User's Guide - (Macintosh OS X)
Page 51
... photo paper If the photo has an unwanted border, try one of the paper. Edge of the curl until the paper lies flat. If the problem persists, use photo paper that the paper guide fits firmly against the edge of the following conditions can create an unwanted border. For instructions about...
... photo paper If the photo has an unwanted border, try one of the paper. Edge of the curl until the paper lies flat. If the problem persists, use photo paper that the paper guide fits firmly against the edge of the following conditions can create an unwanted border. For instructions about...
User's Guide - (Macintosh OS X)
Page 52
For example, if you are printing a scanned image, verify that no problem exists with a tear-off tab If the border appears below the tear-off tab, then align the print cartridges. 50 HP Deskjet 3900 series If the border appears above the tear-off tab, then remove the tab. Chapter 10 ● Align the print cartridges. ● Verify that the image was not crooked when it was scanned. For small photo paper with the source image.
For example, if you are printing a scanned image, verify that no problem exists with a tear-off tab If the border appears below the tear-off tab, then align the print cartridges. 50 HP Deskjet 3900 series If the border appears above the tear-off tab, then remove the tab. Chapter 10 ● Align the print cartridges. ● Verify that the image was not crooked when it was scanned. For small photo paper with the source image.
User's Guide - (Macintosh OS X)
Page 53
... print cartridge cradle compartment. The paper tray is empty 1. If the paper tray is not overly full. - Click Continue to resolve the problem. Error messages Out of paper message If you are installed in the paper tray (at least ten sheets). - "Print cartridge carriage is ...Continue to resume printing. If the paper tray is installed. Load paper in the wrong side of the paper. 4. The paper stack is a problem with a single print cartridge, but it fits firmly against the edge of paper message, follow these instructions to resume printing. Verify the following: ...
... print cartridge cradle compartment. The paper tray is empty 1. If the paper tray is not overly full. - Click Continue to resolve the problem. Error messages Out of paper message If you are installed in the paper tray (at least ten sheets). - "Print cartridge carriage is ...Continue to resume printing. If the paper tray is installed. Load paper in the wrong side of the paper. 4. The paper stack is a problem with a single print cartridge, but it fits firmly against the edge of paper message, follow these instructions to resume printing. Verify the following: ...
User's Guide - (Macintosh OS X)
Page 54
... mode. Printer is in ink-backup mode The printer might print more slowly when Best or Maximum dpi is selected as a paper jam or a problem with a print cartridge. What the flashing light means The Power light can flash for the printer to print. ● If the Power light is...insufficient for several reasons: ● The printer cover is open. ● The printer is in the printer. 52 HP Deskjet 3900 series Best or maximum dpi print mode is selected The printer prints more slowly if it is out of paper. ● A problem exists with the printer, such as the print quality.
... mode. Printer is in ink-backup mode The printer might print more slowly when Best or Maximum dpi is selected as a paper jam or a problem with a print cartridge. What the flashing light means The Power light can flash for the printer to print. ● If the Power light is...insufficient for several reasons: ● The printer cover is open. ● The printer is in the printer. 52 HP Deskjet 3900 series Best or maximum dpi print mode is selected The printer prints more slowly if it is out of paper. ● A problem exists with the printer, such as the print quality.
User's Guide - (Macintosh OS X)
Page 55
...your computer does not have questions after investigating the troubleshooting topics, shut down your computer, visit HP Technical Support at www.hp.com/go/mac-connect. If you continue to have problems If you still have enough RAM or a large amount of free space on the hard drive... on the hard drive, the printer processing time will be installed. Verify that came with the printer. 2. If you continue to have problems after restarting your computer and then restart it. User's guide 53 Printer software is outdated Outdated printer software might be longer. 1. For ...
...your computer does not have questions after investigating the troubleshooting topics, shut down your computer, visit HP Technical Support at www.hp.com/go/mac-connect. If you continue to have problems If you still have enough RAM or a large amount of free space on the hard drive... on the hard drive, the printer processing time will be installed. Verify that came with the printer. 2. If you continue to have problems after restarting your computer and then restart it. User's guide 53 Printer software is outdated Outdated printer software might be longer. 1. For ...
User's Guide - (Macintosh OS X)
Page 61
... 51 printing in ink-backup mode 51 estimated ink level 36 G greeting card printing 21 H Hewlett-Packard Company notices 2 HP Printer Utility 39 I index card printing 24 ink, removing ink from skin and clothing 37 ink-backup mode 9 installing print cartridges 33 iron-on transfer ... ink 36 M maintenance print cartridges 39 printer body 37 maximum dpi 15 P page order, setting 27 Page Setup dialog box 29 paper jam 42 paper problems printer does not feed paper 43 paper tray 6 paper type, selecting 28 photo has an unwanted border 49 photo has unwanted border for small photo...
... 51 printing in ink-backup mode 51 estimated ink level 36 G greeting card printing 21 H Hewlett-Packard Company notices 2 HP Printer Utility 39 I index card printing 24 ink, removing ink from skin and clothing 37 ink-backup mode 9 installing print cartridges 33 iron-on transfer ... ink 36 M maintenance print cartridges 39 printer body 37 maximum dpi 15 P page order, setting 27 Page Setup dialog box 29 paper jam 42 paper problems printer does not feed paper 43 paper tray 6 paper type, selecting 28 photo has an unwanted border 49 photo has unwanted border for small photo...