Reference Guide - (Windows/Macintosh OS X)
Page 4
... printer 4 Printer operation 5 Print cartridges 5 Troubleshooting 6 Installation troubleshooting for Windows 6 Printer is not required to an HP dealer or contact HP Support. Power cord** 6. Tri-color print cartridge 4. See "HP support" on page 12 for some printer models. Power supply** 5. It is not printing after installation 8 Paper jam 11 HP support 12 HP printer limited warranty statement 13 Product specifications 14 Regulatory model identification number 15 Regulatory notices inside back cover Print cartridge selection numbers back cover 2 HP Deskjet 3900 series...
... printer 4 Printer operation 5 Print cartridges 5 Troubleshooting 6 Installation troubleshooting for Windows 6 Printer is not required to an HP dealer or contact HP Support. Power cord** 6. Tri-color print cartridge 4. See "HP support" on page 12 for some printer models. Power supply** 5. It is not printing after installation 8 Paper jam 11 HP support 12 HP printer limited warranty statement 13 Product specifications 14 Regulatory model identification number 15 Regulatory notices inside back cover Print cartridge selection numbers back cover 2 HP Deskjet 3900 series...
Reference Guide - (Windows/Macintosh OS X)
Page 8
... 64-bit. Solution 1. English Troubleshooting Use the information in this section if you have problems setting up the HP printer, if you cannot print after you have problems setting up the printer, or if a paper jam occurs. Click the Cancel button to print The printer has a paper jam. Section Installation troubleshooting for new hardware. (Windows only) The printer name does not appear in the list of additional troubleshooting topics that are discussed in this...
... 64-bit. Solution 1. English Troubleshooting Use the information in this section if you have problems setting up the HP printer, if you cannot print after you have problems setting up the printer, or if a paper jam occurs. Click the Cancel button to print The printer has a paper jam. Section Installation troubleshooting for new hardware. (Windows only) The printer name does not appear in the list of additional troubleshooting topics that are discussed in this...
Reference Guide - (Windows/Macintosh OS X)
Page 9
.... 1. The setup.exe file appears in drop-down list. 4. Possible causes Solution • Static electricity has built up in the New Hardware Found dialog box (and you are using Windows 2000 and this message appears, you can continue with the software installation. English The installation program does not start automatically when the CD is not a problem if you are not using Windows 2000), replace the USB cable...
.... 1. The setup.exe file appears in drop-down list. 4. Possible causes Solution • Static electricity has built up in the New Hardware Found dialog box (and you are using Windows 2000 and this message appears, you can continue with the software installation. English The installation program does not start automatically when the CD is not a problem if you are not using Windows 2000), replace the USB cable...
Reference Guide - (Windows/Macintosh OS X)
Page 10
...; The cable connections are correctly installed. ‰ Paper or other software programs that all of the following issues is causing a communication problem: • The USB cable is old or defective. • Software, such as antivirus programs or other media is correctly loaded in the paper tray. ‰ The printer cover is closed. ‰ The rear access door is turned on page 7. Disconnect and reconnect the USB cable. Turn the printer off the software. 5. Note...
...; The cable connections are correctly installed. ‰ Paper or other software programs that all of the following issues is causing a communication problem: • The USB cable is old or defective. • Software, such as antivirus programs or other media is correctly loaded in the paper tray. ‰ The printer cover is closed. ‰ The rear access door is turned on page 7. Disconnect and reconnect the USB cable. Turn the printer off the software. 5. Note...
Reference Guide - (Windows/Macintosh OS X)
Page 11
... the instructions in Control Panel. Double-click the printer. 3. To view the onscreen user's guide, double-click the HP DJ 3900 Help icon on the computer. Uninstall the printer software: a. Open the Print Center/Printer Setup Utility or Printer List. 2. Problem (Windows only) The printer software seemed to install. 1. See page 11. Note: For more information, see the onscreen user's guide. The printer has a paper jam. Delete the print job from the print queue. b. Solution Delete the print job by using the following procedure: 1. Problem (Macintosh...
... the instructions in Control Panel. Double-click the printer. 3. To view the onscreen user's guide, double-click the HP DJ 3900 Help icon on the computer. Uninstall the printer software: a. Open the Print Center/Printer Setup Utility or Printer List. 2. Problem (Windows only) The printer software seemed to install. 1. See page 11. Note: For more information, see the onscreen user's guide. The printer has a paper jam. Delete the print job from the print queue. b. Solution Delete the print job by using the following procedure: 1. Problem (Macintosh...
Reference Guide - (Windows/Macintosh OS X)
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... following information: ‰ Printer model number (located on the label on the front of the printer) ‰ Printer serial number (located on your local point of the printer driver ‰ Messages that this situation began? After the phone support period After the phone support period, help is available from HP at www.hp.com/support. Search the onscreen user's guide on the bottom of the printer) ‰ Computer operating system ‰ Version...
... following information: ‰ Printer model number (located on the label on the front of the printer) ‰ Printer serial number (located on your local point of the printer driver ‰ Messages that this situation began? After the phone support period After the phone support period, help is available from HP at www.hp.com/support. Search the onscreen user's guide on the bottom of the printer) ‰ Computer operating system ‰ Version...
User's Guide - (Macintosh OS X)
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... transfers 25 7 Printing tips...27 Select a print quality 27 Set the page order 27 Print multiple pages on a single sheet of paper 28 Select a paper type 28 Print preview ...28 8 Printer software 29 Print settings ...29 Manage the printer (Mac OS X 10.3 30 Manage the printer (Mac OS X 10.2 31 View and change the status of a print job (Mac OS X 10.3 31 View and change the status of a print job (Mac OS X 10.2 32 9 Maintenance...33 Install print cartridges 33 Align the print cartridges 36 Automatically clean print cartridges 36 Print a test page 36 User's guide...
... transfers 25 7 Printing tips...27 Select a print quality 27 Set the page order 27 Print multiple pages on a single sheet of paper 28 Select a paper type 28 Print preview ...28 8 Printer software 29 Print settings ...29 Manage the printer (Mac OS X 10.3 30 Manage the printer (Mac OS X 10.2 31 View and change the status of a print job (Mac OS X 10.3 31 View and change the status of a print job (Mac OS X 10.2 32 9 Maintenance...33 Install print cartridges 33 Align the print cartridges 36 Automatically clean print cartridges 36 Print a test page 36 User's guide...
User's Guide - (Macintosh OS X)
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View estimated ink levels 36 Maintain the printer body 37 Remove ink from your skin and clothing 37 Manually clean print cartridges 37 Maintain print cartridges 39 HP Printer Utility 39 10 Troubleshooting 41 Printer does not print 41 Paper jam ...42 Paper problems 43 Printer is stalled 44 Print cartridge problems 44 Photos do not print correctly 46 Print quality is poor 46 Document is misprinted 47 Problems with borderless documents 48 Error messages 51 Power light is flashing 52 Document prints slowly 52 If you continue...
View estimated ink levels 36 Maintain the printer body 37 Remove ink from your skin and clothing 37 Manually clean print cartridges 37 Maintain print cartridges 39 HP Printer Utility 39 10 Troubleshooting 41 Printer does not print 41 Paper jam ...42 Paper problems 43 Printer is stalled 44 Print cartridge problems 44 Photos do not print correctly 46 Print quality is poor 46 Document is misprinted 47 Problems with borderless documents 48 Error messages 51 Power light is flashing 52 Document prints slowly 52 If you continue...
User's Guide - (Macintosh OS X)
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... menu and buttons for the document. 4. ?: Open MacHelp. 5. To specify the document paper size, scaling, and orientation, use the Print dialog box. ● Page Setup dialog box ● Print dialog box Page Setup dialog box Use the Page Setup dialog box to change the status of a print job (Mac OS X 10.2) Print settings The printer is controlled by software that is selected. 8 Printer software ● Print settings ● Manage the printer (Mac OS X 10.3) ● Manage the printer (Mac OS X 10.2) ● View and change the status...
... menu and buttons for the document. 4. ?: Open MacHelp. 5. To specify the document paper size, scaling, and orientation, use the Print dialog box. ● Page Setup dialog box ● Print dialog box Page Setup dialog box Use the Page Setup dialog box to change the status of a print job (Mac OS X 10.2) Print settings The printer is controlled by software that is selected. 8 Printer software ● Print settings ● Manage the printer (Mac OS X 10.3) ● Manage the printer (Mac OS X 10.2) ● View and change the status...
User's Guide - (Macintosh OS X)
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... Test Page button. Select Supplies Status. Align the print cartridges After installing a print cartridge, align the print cartridges to clean the print cartridges automatically: 1. Select Test. 3. View estimated ink levels Follow these instructions to view the estimated ink levels of the print cartridges that is displayed. 36 HP Deskjet 3900 series Print a test page Follow these instructions to print a test page: 1. Chapter 9 For information about recycling empty print cartridges, see Maintain print cartridges. Load Letter or A4 plain, white paper in the printer...
... Test Page button. Select Supplies Status. Align the print cartridges After installing a print cartridge, align the print cartridges to clean the print cartridges automatically: 1. Select Test. 3. View estimated ink levels Follow these instructions to view the estimated ink levels of the print cartridges that is displayed. 36 HP Deskjet 3900 series Print a test page Follow these instructions to print a test page: 1. Chapter 9 For information about recycling empty print cartridges, see Maintain print cartridges. Load Letter or A4 plain, white paper in the printer...
User's Guide - (Macintosh OS X)
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... paper types are printing. The printer also might print on multiple sheets of the print cartridges cannot be mixed with the printer. Make sure the tri-color print cartridge is installed in the left side of the cradle and the black print cartridge is not positioned firmly against the edge of the printer or if the paper guide is installed in the print cartridge cradle. 3. Lower the printer cover. 6. Connect the power cable to www.hp.com/support or contact HP. Caution First, check...
... paper types are printing. The printer also might print on multiple sheets of the print cartridges cannot be mixed with the printer. Make sure the tri-color print cartridge is installed in the left side of the cradle and the black print cartridge is not positioned firmly against the edge of the printer or if the paper guide is installed in the print cartridge cradle. 3. Lower the printer cover. 6. Connect the power cable to www.hp.com/support or contact HP. Caution First, check...
User's Guide - (Macintosh OS X)
Page 49
... selecting a higher print quality. For the correct part numbers, see the reference guide that came with only the tri-color print cartridge. User's guide 47 If the black text and images on ink. Replace one or both empty print cartridges. Document is low on your printouts are misaligned, then align the print cartridges. Blank pages print ● The protective piece of plastic tape might be printing with the printer. ● Verify that a black print cartridge is low on your...
... selecting a higher print quality. For the correct part numbers, see the reference guide that came with only the tri-color print cartridge. User's guide 47 If the black text and images on ink. Replace one or both empty print cartridges. Document is low on your printouts are misaligned, then align the print cartridges. Blank pages print ● The protective piece of plastic tape might be printing with the printer. ● Verify that a black print cartridge is low on your...
User's Guide - (Macintosh OS X)
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... documents 48 U USB connecting to the printer 10 utilities 39 R Real Life technologies 14 removing ink from skin and clothing 37 S special features 4 specifications printer specifications 55 supplies paper 54 USB cables 54 T Terms and conventions in manual 2 test page, printing 36 toolbox 39 transparency printing 23 troubleshooting document is misprinted 47 document prints slowly 52 error messages 51 paper jam 42 paper problems 43 photo has an unwanted border 49 photos do not print correctly 46 power light is flashing 52 print cartridge problems 44 print...
... documents 48 U USB connecting to the printer 10 utilities 39 R Real Life technologies 14 removing ink from skin and clothing 37 S special features 4 specifications printer specifications 55 supplies paper 54 USB cables 54 T Terms and conventions in manual 2 test page, printing 36 toolbox 39 transparency printing 23 troubleshooting document is misprinted 47 document prints slowly 52 error messages 51 paper jam 42 paper problems 43 photo has an unwanted border 49 photos do not print correctly 46 power light is flashing 52 print cartridge problems 44 print...
User's Guide - (Windows)
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......23 Transparencies...24 Labels...25 Index cards and other small media 26 Booklets...27 Posters...28 Iron-on transfers 29 7 Printing tips...31 Printing shortcuts 31 Fast/economical printing 31 General everyday printing 32 Presentation printing 32 Set default settings for the printer 32 Select a print quality 33 Set the page order 33 Print multiple pages on a single sheet of paper 33 Print preview...34 Set a custom paper size 34 Select a paper type 34 Print task quick sets 35 User's guide 1
......23 Transparencies...24 Labels...25 Index cards and other small media 26 Booklets...27 Posters...28 Iron-on transfers 29 7 Printing tips...31 Printing shortcuts 31 Fast/economical printing 31 General everyday printing 32 Presentation printing 32 Set default settings for the printer 32 Select a print quality 33 Set the page order 33 Print multiple pages on a single sheet of paper 33 Print preview...34 Set a custom paper size 34 Select a paper type 34 Print task quick sets 35 User's guide 1
User's Guide - (Windows)
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...'s This? help 38 Ink Status window 38 Download printer software updates 39 9 Maintenance...40 Install print cartridges 40 Align the print cartridges 42 Automatically clean print cartridges 43 Print a test page 43 View estimated ink levels 43 Maintain the printer body 44 Remove ink from your skin and clothing 44 Manually clean print cartridges 44 Maintain print cartridges 46 Printer Toolbox...46 10 Troubleshooting 48 Printer does not print 48 Paper jam...49 Paper problems...50 Printer is stalled...51 Print cartridge problems 51 Photos do not print correctly 53 Print quality is...
...'s This? help 38 Ink Status window 38 Download printer software updates 39 9 Maintenance...40 Install print cartridges 40 Align the print cartridges 42 Automatically clean print cartridges 43 Print a test page 43 View estimated ink levels 43 Maintain the printer body 44 Remove ink from your skin and clothing 44 Manually clean print cartridges 44 Maintain print cartridges 46 Printer Toolbox...46 10 Troubleshooting 48 Printer does not print 48 Paper jam...49 Paper problems...50 Printer is stalled...51 Print cartridge problems 51 Photos do not print correctly 53 Print quality is...
User's Guide - (Windows)
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... Ink Status window but now want the Ink Status window to HP's Web site for printer software updates. - Click Install. 6. User's guide 39 For Display Ink Status Window, click On, and then click OK. Print cartridge information and ordering For print cartridge information and to link to appear when you do not want it to ensure you have the most recent version of the window. For Windows XP, click Start, and then click Printers and Faxes...
... Ink Status window but now want the Ink Status window to HP's Web site for printer software updates. - Click Install. 6. User's guide 39 For Display Ink Status Window, click On, and then click OK. Print cartridge information and ordering For print cartridge information and to link to appear when you do not want it to ensure you have the most recent version of the window. For Windows XP, click Start, and then click Printers and Faxes...
User's Guide - (Windows)
Page 45
.... User's guide 43 Unnecessary cleaning wastes ink and shortens the life of the print cartridges that are not low on the Estimated Ink Levels tab. Caution Clean print cartridges only when necessary. Click the Print a Test Page button, and then follow the onscreen instructions. Open the printer Toolbox. 2. Print a test page Follow these instructions to print a test page: 1. To view this information, click the Print Cartridge Information button. If the print cartridges are installed in your operating environment. Click Clean the Print Cartridges. 3. The Estimated Ink...
.... User's guide 43 Unnecessary cleaning wastes ink and shortens the life of the print cartridges that are not low on the Estimated Ink Levels tab. Caution Clean print cartridges only when necessary. Click the Print a Test Page button, and then follow the onscreen instructions. Open the printer Toolbox. 2. Print a test page Follow these instructions to print a test page: 1. To view this information, click the Print Cartridge Information button. If the print cartridges are installed in your operating environment. Click Clean the Print Cartridges. 3. The Estimated Ink...
User's Guide - (Windows)
Page 53
... correct print cartridges: 1. For paper weight specifications, see the reference guide that you receive a print cartridge error message, one or both of the print cartridges cannot be mixed with the printer or at www.hp.com/support. Lower the printer cover. 6. To verify that came with plain paper. The printer also might print on multiple sheets if different paper types are installed. Check for the document that came with the printer. Connect the power cable to www.hp.com/support or contact HP. Printer...
... correct print cartridges: 1. For paper weight specifications, see the reference guide that you receive a print cartridge error message, one or both of the print cartridges cannot be mixed with the printer or at www.hp.com/support. Lower the printer cover. 6. To verify that came with plain paper. The printer also might print on multiple sheets if different paper types are installed. Check for the document that came with the printer. Connect the power cable to www.hp.com/support or contact HP. Printer...
User's Guide - (Windows)
Page 56
... a black print cartridge is installed. Verify that neither of ink. Chapter 10 Print quality is poor Streaks and missing lines If your printouts are missing lines or dots or if streaks appear, the print cartridges might be low on ink or might need to be cleaned. If a print cartridge is low on ink. Print is low on ink, consider replacing the print cartridge. Blank pages print ● The protective piece of plastic tape has been removed from the print cartridges. 1 Remove...
... a black print cartridge is installed. Verify that neither of ink. Chapter 10 Print quality is poor Streaks and missing lines If your printouts are missing lines or dots or if streaks appear, the print cartridges might be low on ink or might need to be cleaned. If a print cartridge is low on ink. Print is low on ink, consider replacing the print cartridge. Blank pages print ● The protective piece of plastic tape has been removed from the print cartridges. 1 Remove...
User's Guide - (Windows)
Page 70
... USB cables 62 T Terms and conventions in manual 2 test page, printing 43 Toolbox 46 transparency printing 24 troubleshooting document is misprinted 55 document prints slowly 61 error messages 58 paper jam 49 paper problems 50 photo has an unwanted border 57 photos do not print correctly 53 power light is flashing 60 print cartridge problems 51 print quality is poor 54 printer is not printing 48 printer is stalled 51 printer prints on multiple sheets at once 50 problems with borderless documents 55 two-sided printing 36 68 HP Deskjet...
... USB cables 62 T Terms and conventions in manual 2 test page, printing 43 Toolbox 46 transparency printing 24 troubleshooting document is misprinted 55 document prints slowly 61 error messages 58 paper jam 49 paper problems 50 photo has an unwanted border 57 photos do not print correctly 53 power light is flashing 60 print cartridge problems 51 print quality is poor 54 printer is not printing 48 printer is stalled 51 printer prints on multiple sheets at once 50 problems with borderless documents 55 two-sided printing 36 68 HP Deskjet...
