Service Manual
Page 9
...FrontĆPanel LEDs 8Ć5 Error Codes for the DesignJet 230 and 250C Plotters 8Ć6 No LEDs On 8Ć6 LEDs On (Error Off 8Ć6 LEDs Flashing 8Ć7 Error LED On 8Ć9 Error Codes for the DesignJet 330 and 350C Plotters 8Ć...DesignJet 230 and 250C Plotters 8Ć19 System Errors for the DesignJet 330 and 350C Plotters 8Ć23 EEROM Errors 8Ć27 EEROM Model ID Configuration Procedure for the DesignJet 330 and 350C . . . . . 8Ć28 Troubleshooting Tips 8Ć30 Service Tests 8Ć35 Which Service Test to Perform 8Ć35 Viewing Test Output on an HP...
...FrontĆPanel LEDs 8Ć5 Error Codes for the DesignJet 230 and 250C Plotters 8Ć6 No LEDs On 8Ć6 LEDs On (Error Off 8Ć6 LEDs Flashing 8Ć7 Error LED On 8Ć9 Error Codes for the DesignJet 330 and 350C Plotters 8Ć...DesignJet 230 and 250C Plotters 8Ć19 System Errors for the DesignJet 330 and 350C Plotters 8Ć23 EEROM Errors 8Ć27 EEROM Model ID Configuration Procedure for the DesignJet 330 and 350C . . . . . 8Ć28 Troubleshooting Tips 8Ć30 Service Tests 8Ć35 Which Service Test to Perform 8Ć35 Viewing Test Output on an HP...
Service Manual
Page 36
... which is indicated on the following pages. You can perform a failure analysis by interpreting the LED error code. (Details ' chapter 8.) Demonstration Plot You can set the demonstration plot, to plot in any ...the frontĆpanel LEDs. ThirdĆParty Inks and OffĆAxis Ink Systems HP does not support thirdĆparty inks or offĆaxis ink systems for use ...a software driver. If a failure occurs, an error is resident in the Language box of the setup sheet on , it automatically performs a series of its DesignJet series plotters or printers. Verifying Plotter Operation The ...
... which is indicated on the following pages. You can perform a failure analysis by interpreting the LED error code. (Details ' chapter 8.) Demonstration Plot You can set the demonstration plot, to plot in any ...the frontĆpanel LEDs. ThirdĆParty Inks and OffĆAxis Ink Systems HP does not support thirdĆparty inks or offĆaxis ink systems for use ...a software driver. If a failure occurs, an error is resident in the Language box of the setup sheet on , it automatically performs a series of its DesignJet series plotters or printers. Verifying Plotter Operation The ...
Service Manual
Page 136
These are completed after about 30 seconds. If the cover is indicated on . You can perform a failure analysis by interpreting the LED error code. (Details ' later in this chapter.) Self Test and Initialization The powerĆon self test and initialization procedure does the following: 1 Initializes.... 6 Tests the ROM checksum. 7 Causes the main processor to accept media. 8Ć2 Troubleshooting C4699Ć90000 If a failure occurs, an error is open, nothing further happens until you close it. 10 Initializes the carriage axis (YĆaxis). 330 350C 11 Uses the mark encoder to ...
These are completed after about 30 seconds. If the cover is indicated on . You can perform a failure analysis by interpreting the LED error code. (Details ' later in this chapter.) Self Test and Initialization The powerĆon self test and initialization procedure does the following: 1 Initializes.... 6 Tests the ROM checksum. 7 Causes the main processor to accept media. 8Ć2 Troubleshooting C4699Ć90000 If a failure occurs, an error is open, nothing further happens until you close it. 10 Initializes the carriage axis (YĆaxis). 330 350C 11 Uses the mark encoder to ...
Service Manual
Page 139
... 350C Turn to load media. 330 350C The frontĆpanel LEDs indicate the current selections for the relevant error codes. Steady 1236 LEDs 1, 2, 3, and 6 are flashing. DesignJet 230 plotters have no LED number 7. C4699Ć90000 Troubleshooting 8Ć5 FrontĆPanel LEDs 123 456 78 9 5 1 2 3 4 5 6 (7 ) 8 9 LED Symbols: Off On (Steady) Flashing ? 330 350C...
... 350C Turn to load media. 330 350C The frontĆpanel LEDs indicate the current selections for the relevant error codes. Steady 1236 LEDs 1, 2, 3, and 6 are flashing. DesignJet 230 plotters have no LED number 7. C4699Ć90000 Troubleshooting 8Ć5 FrontĆPanel LEDs 123 456 78 9 5 1 2 3 4 5 6 (7 ) 8 9 LED Symbols: Off On (Steady) Flashing ? 330 350C...
Service Manual
Page 140
230 250C Error Codes for a special internal plot, press the appropriate key combination. (Keys ' Quick Reference Guide.) 8Ć6 Troubleshooting C4699Ć90000 Send your computer or, for the DesignJet 230 and 250C Plotters No LEDs On If there is missing or badly positioned. LEDs On (Error Off) Cartridges: One or more of the cartridges is no activity...
230 250C Error Codes for a special internal plot, press the appropriate key combination. (Keys ' Quick Reference Guide.) 8Ć6 Troubleshooting C4699Ć90000 Send your computer or, for the DesignJet 230 and 250C Plotters No LEDs On If there is missing or badly positioned. LEDs On (Error Off) Cartridges: One or more of the cartridges is no activity...
Service Manual
Page 145
...no service note deals with the line sensor. Note conditions and actions before error occurred. Replace the electronics module. D Turn the plotter off, and then on again to your HP Response Center. The possible causes could be: D Something is causing excessive ...Paper jam. D Faulty electronics module. See also error code Steady 346. D Are cartridges correctly aligned? Steady 1234 Paper + Cartridges + Error + Film: Communication broken between the two processors on the plot? Steady 368 Error + Load Media + Normal: Error in XĆaxis calibration Did you load media in...
...no service note deals with the line sensor. Note conditions and actions before error occurred. Replace the electronics module. D Turn the plotter off, and then on again to your HP Response Center. The possible causes could be: D Something is causing excessive ...Paper jam. D Faulty electronics module. See also error code Steady 346. D Are cartridges correctly aligned? Steady 1234 Paper + Cartridges + Error + Film: Communication broken between the two processors on the plot? Steady 368 Error + Load Media + Normal: Error in XĆaxis calibration Did you load media in...
Service Manual
Page 147
...) Load Media: No sheet is no sheet is loaded. Load a sheet. Steady 2 Steady 6 Ready: Ready to cut the plot. 330 350C Error Codes for the DesignJet 330 and 350C Plotters No LEDs On If there is loaded. Steady 2 Flashing 6 C4699Ć90000 Troubleshooting 8Ć13 LEDs Off 26 Off Load Media + ...
...) Load Media: No sheet is no sheet is loaded. Load a sheet. Steady 2 Steady 6 Ready: Ready to cut the plot. 330 350C Error Codes for the DesignJet 330 and 350C Plotters No LEDs On If there is loaded. Steady 2 Flashing 6 C4699Ć90000 Troubleshooting 8Ć13 LEDs Off 26 Off Load Media + ...
Service Manual
Page 153
...firmware code the error appeared, and interpret this line; 1 If possible, print the service configuration plot (see ' page 8Ć49). D Faulty or badly connected trailing cable. C4699Ć90000 Troubleshooting 8Ć19 230 250C System Errors for the DesignJet 230 and 250C Plotters The DesignJet 230 and... 250C plotters have many failure modes that you may be able to find out what line of the system error are due to different lines in ...
...firmware code the error appeared, and interpret this line; 1 If possible, print the service configuration plot (see ' page 8Ć49). D Faulty or badly connected trailing cable. C4699Ć90000 Troubleshooting 8Ć19 230 250C System Errors for the DesignJet 230 and 250C Plotters The DesignJet 230 and... 250C plotters have many failure modes that you may be able to find out what line of the system error are due to different lines in ...
Service Manual
Page 157
... the following table. (Make sure that cause system errors. Secondary Fibis test failed: D Faulty electronics module. 330 350C System Errors for the DesignJet 330 and 350C Plotters The DesignJet 330 and 350C plotters have many failure modes that ...you may be able to find out what line of the system error are due to electrical problems, others electronic, and some mechanical. D Faulty electronics module. The last system error, and the line number of the firmware code the error...
... the following table. (Make sure that cause system errors. Secondary Fibis test failed: D Faulty electronics module. 330 350C System Errors for the DesignJet 330 and 350C Plotters The DesignJet 330 and 350C plotters have many failure modes that ...you may be able to find out what line of the system error are due to electrical problems, others electronic, and some mechanical. D Faulty electronics module. The last system error, and the line number of the firmware code the error...
Service Manual
Page 166
...error codes Flashing 39, Steady 139, and Steady 349. Plots joined or not plotted. This wick uses capillary action to the left of the right sideĆplate. Faulty electronics module: Failure of its DesignJet...the timeout period to finish before plotting, you can command it to such HP products is using an HP 7586B (HPĆGL) driver, it may not end files properly with the result ...' chapter 4.) Adjust electronics module: The gasket to the underside of the motor/sensor connectors on . 230 250C Failure in which the main PCA has failed, make sure that control the motors. (A faulty ...
...error codes Flashing 39, Steady 139, and Steady 349. Plots joined or not plotted. This wick uses capillary action to the left of the right sideĆplate. Faulty electronics module: Failure of its DesignJet...the timeout period to finish before plotting, you can command it to such HP products is using an HP 7586B (HPĆGL) driver, it may not end files properly with the result ...' chapter 4.) Adjust electronics module: The gasket to the underside of the motor/sensor connectors on . 230 250C Failure in which the main PCA has failed, make sure that control the motors. (A faulty ...
Service Manual
Page 171
...Test. Include this information in this case, the Normal LED is not used to your HP Response Center, if the problem cannot be gently raised and then lowered. However, in the report to indicate an error as above. Bail Cycle Test All LEDs turn off. This causes the bailĆ.... C4699Ć90000 Troubleshooting 8Ć37 OK Failed Output to use service mode 1. It's better to the Serial Port (Viewing Output ' 8-36) Error code: If an error has occurred, this time it parks beyond the engaging lever, so that the gears are not engaged. You can also run the bail cycle...
...Test. Include this information in this case, the Normal LED is not used to your HP Response Center, if the problem cannot be gently raised and then lowered. However, in the report to indicate an error as above. Bail Cycle Test All LEDs turn off. This causes the bailĆ.... C4699Ć90000 Troubleshooting 8Ć37 OK Failed Output to use service mode 1. It's better to the Serial Port (Viewing Output ' 8-36) Error code: If an error has occurred, this time it parks beyond the engaging lever, so that the gears are not engaged. You can also run the bail cycle...
Service Manual
Page 172
... constant speed. ALT CarriageĆAxis Test This tests the operation of moving from side to the Serial Port (Viewing Output ' 8-36) Error code: If an error has occurred, this information in manufacturing. Carriage-Axis 2 In service mode 1, press Carriage-Axis Test. Once the PCĆbased plotter diagnostics...station. The maximum allowed is 75. The bench run the routine at the manufacturing site by sending Bench Run special commands to your HP Response Center, if the problem cannot be able to a fault in the report to the plotter and then pressing the indicated frontĆ...
... constant speed. ALT CarriageĆAxis Test This tests the operation of moving from side to the Serial Port (Viewing Output ' 8-36) Error code: If an error has occurred, this information in manufacturing. Carriage-Axis 2 In service mode 1, press Carriage-Axis Test. Once the PCĆbased plotter diagnostics...station. The maximum allowed is 75. The bench run the routine at the manufacturing site by sending Bench Run special commands to your HP Response Center, if the problem cannot be able to a fault in the report to the plotter and then pressing the indicated frontĆ...
Service Manual
Page 173
...your HP Response Center, if the problem cannot be fixed. During the test, the Cartridges and Error LEDs turn on (steady) if the carriage test has not found an error. C4699Ć90000 Troubleshooting 8Ć39 Failure occurs when the sensitivity does not vary (for the DesignJet 230 ... Sensor Failed Flex-Circuit Connection Failed Both Failed Output to the Serial Port (Viewing Output ' 8-36) Error code: If an error has occurred in the sensor test, this information in the report to 0. 230 250C Carriage Test for example, it stays at 255). Pen 1 = Magenta; Pen 2 = Yellow;...
...your HP Response Center, if the problem cannot be fixed. During the test, the Cartridges and Error LEDs turn on (steady) if the carriage test has not found an error. C4699Ć90000 Troubleshooting 8Ć39 Failure occurs when the sensitivity does not vary (for the DesignJet 230 ... Sensor Failed Flex-Circuit Connection Failed Both Failed Output to the Serial Port (Viewing Output ' 8-36) Error code: If an error has occurred in the sensor test, this information in the report to 0. 230 250C Carriage Test for example, it stays at 255). Pen 1 = Magenta; Pen 2 = Yellow;...
Service Manual
Page 174
...for example, it is necessary to manually move the carriage along the encoder strip to your HP Response Center, if the problem cannot be done using the iverbose 1;i underware. Error code: If an error has occurred in the sensor test, this information in the report to correctly perform the test...tests the connection between the carriage flex circuit and the cartridges by getting the cartridge identification and checking the electrical continuity for the DesignJet 330 and 350C This tests the operation of the carriage sensor and the connection between 255 and 0. Status. If the test ...
...for example, it is necessary to manually move the carriage along the encoder strip to your HP Response Center, if the problem cannot be done using the iverbose 1;i underware. Error code: If an error has occurred in the sensor test, this information in the report to correctly perform the test...tests the connection between the carriage flex circuit and the cartridges by getting the cartridge identification and checking the electrical continuity for the DesignJet 330 and 350C This tests the operation of the carriage sensor and the connection between 255 and 0. Status. If the test ...
Service Manual
Page 175
... on the front panel. See ' System Errors, page 8Ć19 (for DesignJet 230 and 250C) or page 8Ć23 (for DesignJet 330 and 350C) which indicates a system error. Electrical Test Shift 330 350C Press Electrical... Test. Status. Electrical Test This tests the main PCA and carriage PCA electronics. 1 In service mode 2: 230 250C Hold down the SHIFT key and press Electrical Test. C4699Ć90000 Troubleshooting 8Ć41 The error code is reported by an error code...
... on the front panel. See ' System Errors, page 8Ć19 (for DesignJet 230 and 250C) or page 8Ć23 (for DesignJet 330 and 350C) which indicates a system error. Electrical Test Shift 330 350C Press Electrical... Test. Status. Electrical Test This tests the main PCA and carriage PCA electronics. 1 In service mode 2: 230 250C Hold down the SHIFT key and press Electrical Test. C4699Ć90000 Troubleshooting 8Ć41 The error code is reported by an error code...
Service Manual
Page 177
.../Output Test for the DesignJet 230/250C Only The input/output test performs the following: D Parallel input/output test: Reads the... 3 of the RSĆ232ĆC interface to the serial port of the plotter. If a connector is reported by an error code on again. Shift Input/Output Test The Load Media LED (or the Ready LED, if you have already loaded media) turns...output to the input. 1 Connect the loopback connector to send and receive data. If the test does not find an error, the Load Media LED (or the Ready LED, if you have already loaded media) turns on the front panel. C4699...
.../Output Test for the DesignJet 230/250C Only The input/output test performs the following: D Parallel input/output test: Reads the... 3 of the RSĆ232ĆC interface to the serial port of the plotter. If a connector is reported by an error code on again. Shift Input/Output Test The Load Media LED (or the Ready LED, if you have already loaded media) turns...output to the input. 1 Connect the loopback connector to send and receive data. If the test does not find an error, the Load Media LED (or the Ready LED, if you have already loaded media) turns on the front panel. C4699...
Service Manual
Page 183
.... Incorrect if you have cleared the EEROM.) Number of Bail Errors: Number of System Errors: Last System Error: (To correctly interpret this information, refer to page 8-19.) Last System Error Data: (To correctly interpret this information, refer to interpret.) NOTE...This should be less than 102. 230 250C Service Configuration Plot for the DesignJet 230 and 250C The service configuration plot contains the following information: DesignJet 230/250C Service Configuration Plot Firmware Release: X.XX.XX SPROC release: X.X (Servo-Processor Code revision number.) EEROM Contents EEROM ...
.... Incorrect if you have cleared the EEROM.) Number of Bail Errors: Number of System Errors: Last System Error: (To correctly interpret this information, refer to page 8-19.) Last System Error Data: (To correctly interpret this information, refer to interpret.) NOTE...This should be less than 102. 230 250C Service Configuration Plot for the DesignJet 230 and 250C The service configuration plot contains the following information: DesignJet 230/250C Service Configuration Plot Firmware Release: X.XX.XX SPROC release: X.X (Servo-Processor Code revision number.) EEROM Contents EEROM ...
Service Manual
Page 187
230 250C Servo/Encoder Test The servo/encoder test performs the following: D MediaĆaxis encoder test: Verifies the operation of the plotter. The carriage moves to stop the test. If the test does not find an error, the Load Media LED (or the Ready LED, if you have already...encoder test: Verifies the operation of the roller. The roller rotates slightly. If the test finds an error, it is indicated by an error code on the service configuration plot. 1 In service mode 2: 230 250C Hold down the ALT key and press Servo/Encoder Test. 330 350C Press Servo/Encoder Test....
230 250C Servo/Encoder Test The servo/encoder test performs the following: D MediaĆaxis encoder test: Verifies the operation of the plotter. The carriage moves to stop the test. If the test does not find an error, the Load Media LED (or the Ready LED, if you have already...encoder test: Verifies the operation of the roller. The roller rotates slightly. If the test finds an error, it is indicated by an error code on the service configuration plot. 1 In service mode 2: 230 250C Hold down the ALT key and press Servo/Encoder Test. 330 350C Press Servo/Encoder Test....
Service Manual
Page 193
...may appear as shown below: 1 2 3a 3b 4a 4b Carriage Swath Direction 1 No error 2 Bidirectional error 3a Theta-Z error 3b Theta-Z error 4a Combined error 4b Combined error Customer Expectations Although the VLS specification satisfies the expectations of a vertical line plotted in two ...Dirt on the causes of the error, lines that are damaged or dirty. Bidirectional Error Error numbered 2 above is a measure of the horizontal distance between carriage bushings and slider rod: 230 250C (See ' Error code Steady 346.) 330 350C (See ' Error code Steady 234.) C4699Ć90000 ...
...may appear as shown below: 1 2 3a 3b 4a 4b Carriage Swath Direction 1 No error 2 Bidirectional error 3a Theta-Z error 3b Theta-Z error 4a Combined error 4b Combined error Customer Expectations Although the VLS specification satisfies the expectations of a vertical line plotted in two ...Dirt on the causes of the error, lines that are damaged or dirty. Bidirectional Error Error numbered 2 above is a measure of the horizontal distance between carriage bushings and slider rod: 230 250C (See ' Error code Steady 346.) 330 350C (See ' Error code Steady 234.) C4699Ć90000 ...
Service Manual
Page 255
.../350C, 8Ć14 servo XĆaxis DesignJet 230/250C, 8Ć9 DesignJet 330/350C, 8Ć15 YĆaxis DesignJet 230/250C, 8Ć10 DesignJet 330/350C, 8Ć16 XĆaxis calibration DesignJet 230/250C, 8Ć11 DesignJet 330/350C, 8Ć16 error codes HP DesignJet 230 and 250C, 8Ć6 flashing 13, 8Ć7 flashing 23, 8...35, 8Ć15 steady 369, 8Ć17 steady 38, 8Ć15 steady 6, 8Ć13 error LED, 8Ć15 errors EEROM, 8Ć27 system DesignJet 230/250C, 8Ć19 DesignJet 330/350C, 8Ć23 ESD, GlossaryĆ3 precautions, 6Ć2 Ethernet, 1Ć3, 10Ć28...
.../350C, 8Ć14 servo XĆaxis DesignJet 230/250C, 8Ć9 DesignJet 330/350C, 8Ć15 YĆaxis DesignJet 230/250C, 8Ć10 DesignJet 330/350C, 8Ć16 XĆaxis calibration DesignJet 230/250C, 8Ć11 DesignJet 330/350C, 8Ć16 error codes HP DesignJet 230 and 250C, 8Ć6 flashing 13, 8Ć7 flashing 23, 8...35, 8Ć15 steady 369, 8Ć17 steady 38, 8Ć15 steady 6, 8Ć13 error LED, 8Ć15 errors EEROM, 8Ć27 system DesignJet 230/250C, 8Ć19 DesignJet 330/350C, 8Ć23 ESD, GlossaryĆ3 precautions, 6Ć2 Ethernet, 1Ć3, 10Ć28...