HP Compaq Business PC dc7600 Series Personal Computer Illustrated Parts Map, CMT Chassis (1st Edition)
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...hang while loading an option ROM Hard drive activity *Blinking codes are repeated after fifth iteration but LEDs continue until problem is resolved. Turn the computer on pin 2 clears the current passwords and disables the password features. 7. Turn...The computer's configuration (CMOS) may occasionally be disconnected from the power outlet. 2. Allow the operating system to the Desktop Management Guide and the Computer Setup (F10) Utility Guide for PCI 12 Mouse 13 Coprocessor 14 Primary ATA (IDE) ... power outlet. Ä CAUTION: The power cord must be corrupted. Refer to start.
...hang while loading an option ROM Hard drive activity *Blinking codes are repeated after fifth iteration but LEDs continue until problem is resolved. Turn the computer on pin 2 clears the current passwords and disables the password features. 7. Turn...The computer's configuration (CMOS) may occasionally be disconnected from the power outlet. 2. Allow the operating system to the Desktop Management Guide and the Computer Setup (F10) Utility Guide for PCI 12 Mouse 13 Coprocessor 14 Primary ATA (IDE) ... power outlet. Ä CAUTION: The power cord must be corrupted. Refer to start.
HP Compaq dx7200 and dc7600 Series Personal Computers Service Reference Card (1st Edition)
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...the Power On and Setup passwords: 1. Refer to isolate faulty DIMM. 201-Memory none RAM failure. To order a FailSafe key contact HP. [3] Available on the screen. Diagnostic Functions Diagnostic functions are provided by the Setup Utility (in system ROM) and by setup password).... information about to interior of memory Alerts modules. If 304, possible system board problem 501-Display Adapter Failure 1L, 2S Graphics controller. 1. If you are improperly used in Windows, click Start > Shut Down > Restart the Computer. NOTE: Type the new password carefully ...
...the Power On and Setup passwords: 1. Refer to isolate faulty DIMM. 201-Memory none RAM failure. To order a FailSafe key contact HP. [3] Available on the screen. Diagnostic Functions Diagnostic functions are provided by the Setup Utility (in system ROM) and by setup password).... information about to interior of memory Alerts modules. If 304, possible system board problem 501-Display Adapter Failure 1L, 2S Graphics controller. 1. If you are improperly used in Windows, click Start > Shut Down > Restart the Computer. NOTE: Type the new password carefully ...
HP ProtectTools Troubleshooting Guide
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Start or restart the computer. Select the appropriate language option. launch the User 8. Select File > Save Changes and Exit. requires a Computer Setup The Computer Setup (F10) Utility password can remove having the Computer Setup (F10) Utility the password. However, HP strongly recommends ... the following issues will appear. If when right-clicking a file icon. To work around the problem, encrypt the file as the monitor LED turns green). 3. HP ProtectTools Embedded If there is displayed: The Embedded 9. Security Initialization Wizard, the following procedure to ...
Start or restart the computer. Select the appropriate language option. launch the User 8. Select File > Save Changes and Exit. requires a Computer Setup The Computer Setup (F10) Utility password can remove having the Computer Setup (F10) Utility the password. However, HP strongly recommends ... the following issues will appear. If when right-clicking a file icon. To work around the problem, encrypt the file as the monitor LED turns green). 3. HP ProtectTools Embedded If there is displayed: The Embedded 9. Security Initialization Wizard, the following procedure to ...
Troubleshooting Guide
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...keyboard should be operating correctly. ■ Check all cable connections for instructions. 2-4 www.hp.com Troubleshooting Guide If it does not restart, press the power button to restart the...to the appropriate voltage for at least four seconds then press the power button again to start on power loss is dim. ■ Press and hold any key on the keyboard ...or pressing the power button. Troubleshooting Without Diagnostics Helpful Hints If you diagnose the problem. If the system remains in Computer Setup. The flashing lights are plugged into a working electrical ...
...keyboard should be operating correctly. ■ Check all cable connections for instructions. 2-4 www.hp.com Troubleshooting Guide If it does not restart, press the power button to restart the...to the appropriate voltage for at least four seconds then press the power button again to start on power loss is dim. ■ Press and hold any key on the keyboard ...or pressing the power button. Troubleshooting Without Diagnostics Helpful Hints If you diagnose the problem. If the system remains in Computer Setup. The flashing lights are plugged into a working electrical ...
Troubleshooting Guide
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.... Format the diskette. 1. Select the desired options, and click Start to a diskette. Diskette is not formatted. Cable is damaged. Ensure that all four pins on . Troubleshooting Without Diagnostics Solving Diskette Problems Common causes and solutions for instructions. See "Solving Hardware Installation Problems" for diskette problems are connected to the drive. Diskette is loose. Under...
.... Format the diskette. 1. Select the desired options, and click Start to a diskette. Diskette is not formatted. Cable is damaged. Ensure that all four pins on . Troubleshooting Without Diagnostics Solving Diskette Problems Common causes and solutions for instructions. See "Solving Hardware Installation Problems" for diskette problems are connected to the drive. Diskette is loose. Under...
Troubleshooting Guide
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...For example, to a diskette. (continued) drive. Check the type of drive that you may be write-protected. Troubleshooting Guide www.hp.com 2-13 Cannot format diskette. Delete unneeded files from diskette. Enter Computer Setup and enable Legacy Diskette Write in the path statement....When formatting a disk in Storage > Storage Options. In Windows XP, right-click Start, click Explore, and select a drive. Check the drive letter in Storage > Storage Options. Diskette is a problem with a file. A problem has occurred with a new one. Solution Check the drive letter in Computer Setup...
...For example, to a diskette. (continued) drive. Check the type of drive that you may be write-protected. Troubleshooting Guide www.hp.com 2-13 Cannot format diskette. Delete unneeded files from diskette. Enter Computer Setup and enable Legacy Diskette Write in the path statement....When formatting a disk in Storage > Storage Options. In Windows XP, right-click Start, click Explore, and select a drive. Check the drive letter in Storage > Storage Options. Diskette is a problem with a file. A problem has occurred with a new one. Solution Check the drive letter in Computer Setup...
Troubleshooting Guide
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... Storage > Storage Options > Removable Media Boot. 2-14 www.hp.com Troubleshooting Guide Run Computer Setup and enable Removable Media Boot in Security > Password Options. Cannot Boot to start up. Diskette boot has been disabled in Computer Setup. Solution When...Troubleshooting Without Diagnostics Solving Diskette Problems (Continued) Problem Cause "Invalid system disk" message is not bootable. Diskette error has occurred. Run Computer Setup and enable diskette boot in Storage > Storage Options > Removable Media Boot. ✎ Both steps should start the computer has been ...
... Storage > Storage Options > Removable Media Boot. 2-14 www.hp.com Troubleshooting Guide Run Computer Setup and enable Removable Media Boot in Security > Password Options. Cannot Boot to start up. Diskette boot has been disabled in Computer Setup. Solution When...Troubleshooting Without Diagnostics Solving Diskette Problems (Continued) Problem Cause "Invalid system disk" message is not bootable. Diskette error has occurred. Run Computer Setup and enable diskette boot in Storage > Storage Options > Removable Media Boot. ✎ Both steps should start the computer has been ...
Troubleshooting Guide
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...problem. The system may not have automatically recognized a newly installed device. Solution 1. In Windows XP, right-click Start... Now. Troubleshooting Without Diagnostics Solving Hard Drive Problems Solving Hard Drive Problems Problem Cause Hard drive error occurs. Drive not ...listed, the probable cause is a hardware problem. Hard disk has bad sectors or has...is disabled in Computer Setup. Drive's controller is a problem with a file. Select File > Properties > Tools....Start, click Explore, and select a drive. If it is not listed, the probable cause is a driver problem....
...problem. The system may not have automatically recognized a newly installed device. Solution 1. In Windows XP, right-click Start... Now. Troubleshooting Without Diagnostics Solving Hard Drive Problems Solving Hard Drive Problems Problem Cause Hard drive error occurs. Drive not ...listed, the probable cause is a hardware problem. Hard disk has bad sectors or has...is disabled in Computer Setup. Drive's controller is a problem with a file. Select File > Properties > Tools....Start, click Explore, and select a drive. If it is not listed, the probable cause is a driver problem....
Troubleshooting Guide
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... hard drive format using Fdisk: If NFTFS formatting, use a third party reader to start from the diskette drive. 1. If FAT32 formatting, the hard drive cannot be accessed.... If attempting to the system board connector labeled P60 SATA 0. 2-16 www.hp.com Troubleshooting Guide Bootable hard drive is attached to boot from a diskette that... system. 1. Nonsystem disk/NTLDR missing message. Troubleshooting Without Diagnostics Solving Hard Drive Problems (Continued) Problem Cause Drive not found (identified). (continued) Drive responds slowly immediately after power-...
... hard drive format using Fdisk: If NFTFS formatting, use a third party reader to start from the diskette drive. 1. If FAT32 formatting, the hard drive cannot be accessed.... If attempting to the system board connector labeled P60 SATA 0. 2-16 www.hp.com Troubleshooting Guide Bootable hard drive is attached to boot from a diskette that... system. 1. Nonsystem disk/NTLDR missing message. Troubleshooting Without Diagnostics Solving Hard Drive Problems (Continued) Problem Cause Drive not found (identified). (continued) Drive responds slowly immediately after power-...
Troubleshooting Guide
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Program in Computer Setup. Solving MultiBay Problems Solving MultiBay Problems Problem Cause Drive not found. Turn on ...panel Power LED is listed immediately under the Hard Drive entry. Troubleshooting Without Diagnostics Solving Hard Drive Problems (Continued) Problem Cause Nonsystem disk/NTLDR missing message. (continued) Bootable hard drive's controller is not listed first ...and beep codes. Insert the drive into the MultiBay, if it is damaged. Computer will not start. Hard drive is not already inserted. Attempt the normal Windows "Shut Down" procedure. To restart ...
Program in Computer Setup. Solving MultiBay Problems Solving MultiBay Problems Problem Cause Drive not found. Turn on ...panel Power LED is listed immediately under the Hard Drive entry. Troubleshooting Without Diagnostics Solving Hard Drive Problems (Continued) Problem Cause Nonsystem disk/NTLDR missing message. (continued) Bootable hard drive's controller is not listed first ...and beep codes. Insert the drive into the MultiBay, if it is damaged. Computer will not start. Hard drive is not already inserted. Attempt the normal Windows "Shut Down" procedure. To restart ...
Troubleshooting Guide
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...or contrast settings are using does not support that will assist you are too high. Click Start > All Programs > Accessories > System Tools > Character Map. You can copy the ... lines; To download a SoftPaq that particular symbol. Troubleshooting Without Diagnostics Solving Display Problems (Continued) Problem Cause Clicking noise coming from inside a flat panel monitor. faint vertical bars; ... pitched noise coming from the Character Map into a document. 2-22 www.hp.com Troubleshooting Guide or unable to correctly interpret the output synchronization of standby mode...
...or contrast settings are using does not support that will assist you are too high. Click Start > All Programs > Accessories > System Tools > Character Map. You can copy the ... lines; To download a SoftPaq that particular symbol. Troubleshooting Without Diagnostics Solving Display Problems (Continued) Problem Cause Clicking noise coming from inside a flat panel monitor. faint vertical bars; ... pitched noise coming from the Character Map into a document. 2-22 www.hp.com Troubleshooting Guide or unable to correctly interpret the output synchronization of standby mode...
Troubleshooting Guide
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... not hold down . 4. Troubleshooting Guide www.hp.com 2-27 Troubleshooting Without Diagnostics Solving Keyboard and Mouse Problems If you will shut down your computer using the mouse and then restart the computer. On the Windows Desktop, click Start. 2. The Shut Down Windows dialog box is... in the following table. Solving Keyboard Problems Problem Cause Solution Keyboard commands and typing are not recognized by the computer. Reset ...
... not hold down . 4. Troubleshooting Guide www.hp.com 2-27 Troubleshooting Without Diagnostics Solving Keyboard and Mouse Problems If you will shut down your computer using the mouse and then restart the computer. On the Windows Desktop, click Start. 2. The Shut Down Windows dialog box is... in the following table. Solving Keyboard Problems Problem Cause Solution Keyboard commands and typing are not recognized by the computer. Reset ...
Troubleshooting Guide
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... the shutdown is not properly plugged into the back of the computer. See the Worldwide Limited Warranty for terms and conditions. 2-28 www.hp.com Troubleshooting Guide Mouse connector is complete, plug the mouse connector into the back of the computer (or the keyboard) and restart. Program... Esc keys at the same time (or press the Windows logo key) to movement or is too slow. Solving Mouse Problems Problem Cause Mouse does not respond to display the Start menu. 2. Shut down the computer using the keyboard. 1. The Num Lock key may be disabled (or enabled) in...
... the shutdown is not properly plugged into the back of the computer. See the Worldwide Limited Warranty for terms and conditions. 2-28 www.hp.com Troubleshooting Guide Mouse connector is complete, plug the mouse connector into the back of the computer (or the keyboard) and restart. Program... Esc keys at the same time (or press the Windows logo key) to movement or is too slow. Solving Mouse Problems Problem Cause Mouse does not respond to display the Start menu. 2. Shut down the computer using the keyboard. 1. The Num Lock key may be disabled (or enabled) in...
Troubleshooting Guide
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... memory with the system to verify the proper installation. 2. Replace the system board. Troubleshooting Without Diagnostics Solving Hardware Installation Problems (Continued) Problem Cause Solution Computer will not start. Review the documentation that came with HP memory. 4. For systems with integrated graphics, replace the system board. Replace DIMMs one at a time to determine possible causes...
... memory with the system to verify the proper installation. 2. Replace the system board. Troubleshooting Without Diagnostics Solving Hardware Installation Problems (Continued) Problem Cause Solution Computer will not start. Review the documentation that came with HP memory. 4. For systems with integrated graphics, replace the system board. Replace DIMMs one at a time to determine possible causes...
Troubleshooting Guide
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Select Start > Control Panel. 2. Click Properties. 5. Run Computer Setup and enable network controller. 2. Enable the network controller in the following table. Troubleshooting Guide www.hp.com 2-33 These guidelines do not discuss the process of standby. 1. Network driver does not ...device to bring the computer out of debugging the network cabling. Solving Network Problems Problem Cause Wake-on -LAN. 1. Incorrect network driver. Check the network controller documentation for network problems are listed in the operating system via Device Manager. Wake-on-LAN is...
Select Start > Control Panel. 2. Click Properties. 5. Run Computer Setup and enable network controller. 2. Enable the network controller in the following table. Troubleshooting Guide www.hp.com 2-33 These guidelines do not discuss the process of standby. 1. Network driver does not ...device to bring the computer out of debugging the network cabling. Solving Network Problems Problem Cause Wake-on -LAN. 1. Incorrect network driver. Check the network controller documentation for network problems are listed in the operating system via Device Manager. Wake-on-LAN is...
Troubleshooting Guide
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Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems (Continued) Problem Cause Solution Cannot eject compact disc (tray-load unit). .... 2. Use Device Manager to determine the type of media. Quality varies widely between manufacturers. 2-40 www.hp.com Troubleshooting Guide Slowly pull the tray out from most computer stores. Recording audio CDs is dirty. Try ...different brand of media played, such as audio or video. The DVD-ROM drive takes longer to start because it has to remove or uninstall the device in the drive. Turn off the computer and insert...
Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems (Continued) Problem Cause Solution Cannot eject compact disc (tray-load unit). .... 2. Use Device Manager to determine the type of media. Quality varies widely between manufacturers. 2-40 www.hp.com Troubleshooting Guide Slowly pull the tray out from most computer stores. Recording audio CDs is dirty. Try ...different brand of media played, such as audio or video. The DVD-ROM drive takes longer to start because it has to remove or uninstall the device in the drive. Turn off the computer and insert...
Troubleshooting Guide
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This is a small piece of the cable/DSL modem will start. Select Start > Control Panel. 2. Cannot automatically launch Internet programs. You must log on to your ISP before some specific information that a Web server...IP address is not configured properly. Troubleshooting Guide www.hp.com 2-43 Cookies are corrupted. (A "cookie" is useful for the correct IP address. On the General tab, click the Delete Cookies button. Troubleshooting Without Diagnostics Solving Internet Access Problems (Continued) Problem Cause Solution Unable to connect to the Internet. (...
This is a small piece of the cable/DSL modem will start. Select Start > Control Panel. 2. Cannot automatically launch Internet programs. You must log on to your ISP before some specific information that a Web server...IP address is not configured properly. Troubleshooting Guide www.hp.com 2-43 Cookies are corrupted. (A "cookie" is useful for the correct IP address. On the General tab, click the Delete Cookies button. Troubleshooting Without Diagnostics Solving Internet Access Problems (Continued) Problem Cause Solution Unable to connect to the Internet. (...
Troubleshooting Guide
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Verify that the modem is working properly. 8. Select Start > Control Panel. 2. Double-click Ports (COM & LPT). 6. In the Device Manager area, click the Device Manager button. 5. Under Device usage, verify the... status, verify that the correct modem speed and COM port are further problems, click the Troubleshoot button and follow the on-screen instructions. 2-44 www.hp.com Troubleshooting Guide If there are selected. Troubleshooting Without Diagnostics Solving Internet Access Problems (Continued) Problem Cause Solution Internet takes too long to download Web sites.
Verify that the modem is working properly. 8. Select Start > Control Panel. 2. Double-click Ports (COM & LPT). 6. In the Device Manager area, click the Device Manager button. 5. Under Device usage, verify the... status, verify that the correct modem speed and COM port are further problems, click the Troubleshoot button and follow the on-screen instructions. 2-44 www.hp.com Troubleshooting Guide If there are selected. Troubleshooting Without Diagnostics Solving Internet Access Problems (Continued) Problem Cause Solution Internet takes too long to download Web sites.
Getting Started
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It also includes basic troubleshooting information should you have problems during the initial startup process. Getting Started Business PCs Document Part Number: 384106-001 May 2005 Use this guide after you have completed the steps detailed in the Quick Setup guide. It will help you set up factory-provided software.
It also includes basic troubleshooting information should you have problems during the initial startup process. Getting Started Business PCs Document Part Number: 384106-001 May 2005 Use this guide after you have completed the steps detailed in the Quick Setup guide. It will help you set up factory-provided software.
Getting Started
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... the Computer 6 Finding More Information 7 Using the Documentation and Diagnostics CD 8 Before You Call for Technical Support 9 Helpful Hints 12 Basic Troubleshooting 15 Solving General Problems 15 Solving Hardware Installation Problems 22 Interpreting Diagnostic Lights and Audible Codes . . . .25 Getting Started www.hp.com iii
... the Computer 6 Finding More Information 7 Using the Documentation and Diagnostics CD 8 Before You Call for Technical Support 9 Helpful Hints 12 Basic Troubleshooting 15 Solving General Problems 15 Solving Hardware Installation Problems 22 Interpreting Diagnostic Lights and Audible Codes . . . .25 Getting Started www.hp.com iii