HP Client Manager 6.1
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HP Client Manager 6.1 Introduction...2 New Features in HPCM 6.1 ...4 Understanding how HPCM works ...6 Extensive reporting capability ...7 HPCM in operation ...7 Client inventory...7 Health monitoring ...8 Diagnostics ...9 Updating system software ...10 BIOS settings ...11 HPCM installation and evaluation ...13 Integration with other Enterprise Management Solutions 14 Altiris Connector for HP Systems Insight Manager 14 Altiris Connector for HP OpenView 14 HP Client Management Solutions ...15 Summary ...15 For more information...16
HP Client Manager 6.1 Introduction...2 New Features in HPCM 6.1 ...4 Understanding how HPCM works ...6 Extensive reporting capability ...7 HPCM in operation ...7 Client inventory...7 Health monitoring ...8 Diagnostics ...9 Updating system software ...10 BIOS settings ...11 HPCM installation and evaluation ...13 Integration with other Enterprise Management Solutions 14 Altiris Connector for HP Systems Insight Manager 14 Altiris Connector for HP OpenView 14 HP Client Management Solutions ...15 Summary ...15 For more information...16
HP Client Manager 6.1
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... be visited individually for tasks such as upgrading the BIOS firmware or performing diagnostics. It's often difficult to a Microsoft Windows 2000 server or Microsoft Windows 2003 server running HPCM. This server is a free hardware management tool that allows HP workstations, business PCs, and notebook computers running Microsoft Windows to a Microsoft Windows 2000 server...
... be visited individually for tasks such as upgrading the BIOS firmware or performing diagnostics. It's often difficult to a Microsoft Windows 2000 server or Microsoft Windows 2003 server running HPCM. This server is a free hardware management tool that allows HP workstations, business PCs, and notebook computers running Microsoft Windows to a Microsoft Windows 2000 server...
HP Client Manager 6.1
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... computer or a group of computers. Normally, a SoftPaq would be configured to -date and highest-quality system software. Use the HP Client Manager console to remotely initialize the security chip on those client computers that match the hardware and software criteria that you specify....on the client computers, you can be downloaded to see where installation failed. When one of the pre-configured reports. • Diagnostic information: Client diagnostics are performed on the client computers from a set of client-side events, such as a chassis intrusion, disk drive error, battery...
... computer or a group of computers. Normally, a SoftPaq would be configured to -date and highest-quality system software. Use the HP Client Manager console to remotely initialize the security chip on those client computers that match the hardware and software criteria that you specify....on the client computers, you can be downloaded to see where installation failed. When one of the pre-configured reports. • Diagnostic information: Client diagnostics are performed on the client computers from a set of client-side events, such as a chassis intrusion, disk drive error, battery...
HP Client Manager 6.1
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... at www.altiris.com/eval. Scan results identify HP SoftPaqs posted on hp.com needed or link to the HP Instant Support knowledgebase for more productive in HPCM 6.1 • Improved BIOS information collection - SSM, Diagnostics) used in HP Client Manager up-to resolve the issues. - ...newer desktops and workstations (notebooks coming soon) 4 Run a system health scan that the key benefit of test results. - Connect to an HP Support Representative through an Active Chat session if needed to -date. • Improved WMI event handling on the user's computer. Perform diagnostics ...
... at www.altiris.com/eval. Scan results identify HP SoftPaqs posted on hp.com needed or link to the HP Instant Support knowledgebase for more productive in HPCM 6.1 • Improved BIOS information collection - SSM, Diagnostics) used in HP Client Manager up-to resolve the issues. - ...newer desktops and workstations (notebooks coming soon) 4 Run a system health scan that the key benefit of test results. - Connect to an HP Support Representative through an Active Chat session if needed to -date. • Improved WMI event handling on the user's computer. Perform diagnostics ...
HP Client Manager 6.1
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Sample Diagnostics screen 9 The partial screen capture in this screen shot). Diagnostics Diagnostics are reported in the far right column (not shown in Figure 6 shows a typical diagnostics report. Figure 6. Errors detected by the diagnostic software are performed on the memory, CPU, storage devices and I/O devices.
Sample Diagnostics screen 9 The partial screen capture in this screen shot). Diagnostics Diagnostics are reported in the far right column (not shown in Figure 6 shows a typical diagnostics report. Figure 6. Errors detected by the diagnostic software are performed on the memory, CPU, storage devices and I/O devices.
HP Client Manager 6.1
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... to consolidate deployment and management of HP clients • Manage systems software updates for HP clients • Deploy new client systems through an integrated deployment wizard • Remotely troubleshoot HP client problems using in-depth diagnostic reports • Access additional client lifecycle... tasks through menu links to the Altiris console For more information on the Altiris Connector for HP Systems Insight Manager, visit www.altiris...
... to consolidate deployment and management of HP clients • Manage systems software updates for HP clients • Deploy new client systems through an integrated deployment wizard • Remotely troubleshoot HP client problems using in-depth diagnostic reports • Access additional client lifecycle... tasks through menu links to the Altiris console For more information on the Altiris Connector for HP Systems Insight Manager, visit www.altiris...
HP Client Manager 6.1
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... solutions, based on this same infrastructure, are available to perform tasks like running diagnostics or changing the BIOS settings. Summary HPCM should be a welcome addition to the manageability toolkit of HP client computers. From the Altiris Console, you can perform these tasks centrally and ...view detailed client information. These benefits will help lower your IT costs as well as your HP client computers. These Altiris solutions address operating system deployment and migration, software delivery, patch management, backup and recovery, asset management, and ...
... solutions, based on this same infrastructure, are available to perform tasks like running diagnostics or changing the BIOS settings. Summary HPCM should be a welcome addition to the manageability toolkit of HP client computers. From the Altiris Console, you can perform these tasks centrally and ...view detailed client information. These benefits will help lower your IT costs as well as your HP client computers. These Altiris solutions address operating system deployment and migration, software delivery, patch management, backup and recovery, asset management, and ...
Getting Started
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... the Documentation Library CD 7 Before You Call for Technical Support 8 Helpful Hints 9 Basic Troubleshooting 11 Solving General Problems 11 Solving Hardware Installation Problems 15 Interpreting Diagnostic Lights and Audible Codes 17 Ordering the Quick Troubleshooting Guide 22 www...
... the Documentation Library CD 7 Before You Call for Technical Support 8 Helpful Hints 9 Basic Troubleshooting 11 Solving General Problems 11 Solving Hardware Installation Problems 15 Interpreting Diagnostic Lights and Audible Codes 17 Ordering the Quick Troubleshooting Guide 22 www...
Getting Started
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...for maintenance purposes or when installing new hardware devices. ■ Desktop Management Guide (PDF on library CD) Provides definitions and "how to access PDF format. also provides information about diagnostic codes, as well as instructions for upgrading this series of ...interface controller (NIC) features preinstalled on select desktop models; Getting Started Finding More Information Refer to the Documentation Library CD for additional product information in print and PDF on running Computer Diagnostics for Windows. 6 www.hp.com The CD contains the following publications: ...
...for maintenance purposes or when installing new hardware devices. ■ Desktop Management Guide (PDF on library CD) Provides definitions and "how to access PDF format. also provides information about diagnostic codes, as well as instructions for upgrading this series of ...interface controller (NIC) features preinstalled on select desktop models; Getting Started Finding More Information Refer to the Documentation Library CD for additional product information in print and PDF on running Computer Diagnostics for Windows. 6 www.hp.com The CD contains the following publications: ...
Getting Started
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...monitor that are working properly. ■ If you are codes for specific problems. Refer to "Interpreting Diagnostic Lights and Audible Codes" in this guide for details. ■ If the screen is blank, plug ...on the CD. To view the documents on the computer if one is available. CD. 8 www.hp.com There may be a problem with the computer, try the following "Helpful Hints" section in ... computer functions properly. ■ Refer to the comprehensive online technical support at http://wwss1pro.compaq.com/support/home/index.asp ■ Run the Restore Plus! Getting Started (where X is...
...monitor that are working properly. ■ If you are codes for specific problems. Refer to "Interpreting Diagnostic Lights and Audible Codes" in this guide for details. ■ If the screen is blank, plug ...on the CD. To view the documents on the computer if one is available. CD. 8 www.hp.com There may be a problem with the computer, try the following "Helpful Hints" section in ... computer functions properly. ■ Refer to the comprehensive online technical support at http://wwss1pro.compaq.com/support/home/index.asp ■ Run the Restore Plus! Getting Started (where X is...
Getting Started
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...or is bad, or system board is bad. 1. For systems with integrated graphics, replace the system board. 16 www.hp.com Replace the system board. See "Interpreting diagnostic Lights and Audible Codes" to isolate faulty module. 3. Replace the system board. Reseat DIMMs. Power on the front ...Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location. 1. Review the documentation that came with HP memory. 4. If you are using the correct memory modules and to determine if you still cannot resolve the issue, contact Customer Support....
...or is bad, or system board is bad. 1. For systems with integrated graphics, replace the system board. 16 www.hp.com Replace the system board. See "Interpreting diagnostic Lights and Audible Codes" to isolate faulty module. 3. Replace the system board. Reseat DIMMs. Power on the front ...Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location. 1. Review the documentation that came with HP memory. 4. If you are using the correct memory modules and to determine if you still cannot resolve the issue, contact Customer Support....
Getting Started
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Getting Started Interpreting Diagnostic Lights and Audible Codes This section covers the front panel light (LED) codes as well as the audible codes ...actions in the following table to RAM mode (select models only) or normal Suspend mode. None Computer in which they should be performed. Diagnostic Front Panel Lights (LEDs) and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. None Green Power LED flashes four times...in the order in Suspend to Disk or "Hibernate" mode. None Green Power LED flashes every two seconds. None www.hp.com 17
Getting Started Interpreting Diagnostic Lights and Audible Codes This section covers the front panel light (LED) codes as well as the audible codes ...actions in the following table to RAM mode (select models only) or normal Suspend mode. None Computer in which they should be performed. Diagnostic Front Panel Lights (LEDs) and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. None Green Power LED flashes four times...in the order in Suspend to Disk or "Hibernate" mode. None Green Power LED flashes every two seconds. None www.hp.com 17
Getting Started
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... or not turning. Red Power LED stays on. Ensure that fan assembly is fully/properly seated or installed. 3. Reseat the processor. 18 www.hp.com Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes two times, once every second, followed...
... or not turning. Red Power LED stays on. Ensure that fan assembly is fully/properly seated or installed. 3. Reseat the processor. 18 www.hp.com Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes two times, once every second, followed...
Getting Started
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...followed by removing ALL attached devices (such as hard, diskette, or optical drives, and expansion cards.) Power on the system. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes once every two seconds. ...replace one at a time and repeat this procedure, until failure occurs. Reseat DIMMs. Power on your region. 2. www.hp.com 19 Replace third-party memory with HP memory. 4. Replace the system board. Check that is causing the failure. Replace the system board. Check if a device...
...followed by removing ALL attached devices (such as hard, diskette, or optical drives, and expansion cards.) Power on the system. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes once every two seconds. ...replace one at a time and repeat this procedure, until failure occurs. Reseat DIMMs. Power on your region. 2. www.hp.com 19 Replace third-party memory with HP memory. 4. Replace the system board. Check that is causing the failure. Replace the system board. Check if a device...
Getting Started
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Power on the Documentation Library CD. 2. See the "ROM Flash" section of the Desktop Management Guide on the system. 2. Replace the system board. 20 www.hp.com Pre-video graphics error. For systems with integrated graphics, replace the system board. Replace the system ...by a two second pause. Reflash the ROM using a ROMPaq diskette. Reseat the graphics card. Replace the system board. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED 6 flashes six times, once...
Power on the Documentation Library CD. 2. See the "ROM Flash" section of the Desktop Management Guide on the system. 2. Replace the system board. 20 www.hp.com Pre-video graphics error. For systems with integrated graphics, replace the system board. Replace the system ...by a two second pause. Reflash the ROM using a ROMPaq diskette. Reseat the graphics card. Replace the system board. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED 6 flashes six times, once...
Getting Started
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... that both power supply cables are not flashing. Check that the power button harness is not turned on, then replace the power supply. 6. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action System does not power on and LEDs are properly connected to...
... that both power supply cables are not flashing. Check that the power button harness is not turned on, then replace the power supply. 6. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action System does not power on and LEDs are properly connected to...
Getting Started - Business Desktops
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... the Documentation Library CD 7 Before You Call for Technical Support 8 Helpful Hints ...9 Basic Troubleshooting ...11 Solving General Problems 11 Solving Hardware Installation Problems 15 Interpreting Diagnostic Lights and Audible Codes 17 Ordering the Quick Troubleshooting Guide 22 www...
... the Documentation Library CD 7 Before You Call for Technical Support 8 Helpful Hints ...9 Basic Troubleshooting ...11 Solving General Problems 11 Solving Hardware Installation Problems 15 Interpreting Diagnostic Lights and Audible Codes 17 Ordering the Quick Troubleshooting Guide 22 www...
Getting Started - Business Desktops
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...Guide (PDF on library CD) Provides an overview of the product hardware as well as information on running Computer Diagnostics for security and Intelligent Manageability features that provides helpful hints for troubleshooting this series ofcomputers and includes information on RTC .... includes information about Internet Service Providers and using the Internet. Desktop Management Guide (PDF on library CD) Provides definitions and "how to" instructions for Windows. 6 also provides information about diagnostic codes, as well as instructions for maintenance purposes or when installing...
...Guide (PDF on library CD) Provides an overview of the product hardware as well as information on running Computer Diagnostics for security and Intelligent Manageability features that provides helpful hints for troubleshooting this series ofcomputers and includes information on RTC .... includes information about Internet Service Providers and using the Internet. Desktop Management Guide (PDF on library CD) Provides definitions and "how to" instructions for Windows. 6 also provides information about diagnostic codes, as well as instructions for maintenance purposes or when installing...
Getting Started - Business Desktops
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...memory with the system to determine if you still cannot resolve the issue, contact Customer Support. Review the documentation that came with HP memory. 4. Memory is installed incorrectly or is bad. 1. Video card is not seated For systems with integrated graphics, replace the... system. 2. Replace the system board. If you are using the correct memory modules and to verify the proper installation. 2. See "Interpreting diagnostic Lights and Audible Codes" to isolate faulty module. 3. Replace the system board. For systems with a graphics card: properly or is bad,...
...memory with the system to determine if you still cannot resolve the issue, contact Customer Support. Review the documentation that came with HP memory. 4. Memory is installed incorrectly or is bad. 1. Video card is not seated For systems with integrated graphics, replace the... system. 2. Replace the system board. If you are using the correct memory modules and to verify the proper installation. 2. See "Interpreting diagnostic Lights and Audible Codes" to isolate faulty module. 3. Replace the system board. For systems with a graphics card: properly or is bad,...
Getting Started - Business Desktops
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... panel of the computer and refer to determine the front panel LED codes. Green Power LED None flashes four times, once per second. Diagnostic Front Panel Lights (LEDs) and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED None On. Computer in Suspend None to ...RAM mode (select models only) or normal Suspend mode. Getting Started Interpreting Diagnostic Lights and Audible Codes This section covers the front panel light (LED) codes as well as the audible codes that may occur before or...
... panel of the computer and refer to determine the front panel LED codes. Green Power LED None flashes four times, once per second. Diagnostic Front Panel Lights (LEDs) and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED None On. Computer in Suspend None to ...RAM mode (select models only) or normal Suspend mode. Getting Started Interpreting Diagnostic Lights and Audible Codes This section covers the front panel light (LED) codes as well as the audible codes that may occur before or...