Getting Started
Page 13
...9632; Check to see that your service call is handled properly: ■ Be in the Troubleshooting Guide on the front of the computer. www.hp.com 9 Helpful Hints If you encounter some minor problem with the service technician. ✎ For sales information and warranty upgrades (CarePaqs), call ...-6672), be prepared to do the following list of general suggestions before taking further action: ■ Check that the computer and monitor are error codes that will help you call. ■ Write down the computer and monitor serial numbers before calling and have them readily available. ■ ...
...9632; Check to see that your service call is handled properly: ■ Be in the Troubleshooting Guide on the front of the computer. www.hp.com 9 Helpful Hints If you encounter some minor problem with the service technician. ✎ For sales information and warranty upgrades (CarePaqs), call ...-6672), be prepared to do the following list of general suggestions before taking further action: ■ Check that the computer and monitor are error codes that will help you call. ■ Write down the computer and monitor serial numbers before calling and have them readily available. ■ ...
Getting Started
Page 21
...occur before or during the Power-On Self-Test (POST) that do not necessarily have an error code or text message associated with them. ✎ If you see flashing LEDs on a PS/2...flashes four times, once per second. None Computer in which they should be performed. None www.hp.com 17 None Computer on the front panel of the computer and refer to the following table to determine ...the front panel LED codes. ✎ Recommended actions in the following table are listed in the order in Suspend to RAM ...
...occur before or during the Power-On Self-Test (POST) that do not necessarily have an error code or text message associated with them. ✎ If you see flashing LEDs on a PS/2...flashes four times, once per second. None Computer in which they should be performed. None www.hp.com 17 None Computer on the front panel of the computer and refer to the following table to determine ...the front panel LED codes. ✎ Recommended actions in the following table are listed in the order in Suspend to RAM ...
Getting Started
Page 23
...time to the appropriate voltage. Replace the power supply. 5. Replace the system board. www.hp.com 19 Replace the device that the voltage selector, located on the rear of the ... the connector on the system. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes once every two seconds...and ensure the 4-wire power supply cable is set to isolate faulty module. 3. Pre-video memory error 1. Check that is overloaded). 1. Red Power LED 5 flashes five times, once every second, ...
...time to the appropriate voltage. Replace the power supply. 5. Replace the system board. www.hp.com 19 Replace the device that the voltage selector, located on the rear of the ... the connector on the system. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes once every two seconds...and ensure the 4-wire power supply cable is set to isolate faulty module. 3. Pre-video memory error 1. Check that is overloaded). 1. Red Power LED 5 flashes five times, once every second, ...
Getting Started
Page 24
... integrated graphics, replace the system board. Invalid ROM based on the system. 2. Pre-video graphics error. Replace the graphics card. 3. Reseat the graphics card. For systems with a graphics card: 1....once every second, followed by a two second pause. Replace the system board. 20 www.hp.com Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED 6 flashes six times, once... a two-second pause. See the "ROM Flash" section of the Desktop Management Guide on the Documentation Library CD. 2.
... integrated graphics, replace the system board. Invalid ROM based on the system. 2. Pre-video graphics error. Replace the graphics card. 3. Reseat the graphics card. For systems with a graphics card: 1....once every second, followed by a two second pause. Replace the system board. 20 www.hp.com Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED 6 flashes six times, once... a two-second pause. See the "ROM Flash" section of the Desktop Management Guide on the Documentation Library CD. 2.
Getting Started - Business Desktops
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.... Refer to Appendix A in suspend mode, shut down the computer and monitor serial numbers before taking further action: Check that the computer and monitor are error codes that will not shut down, unplug the power cord, wait a few seconds, then plug it in again. If the system beeps, then your service call...
.... Refer to Appendix A in suspend mode, shut down the computer and monitor serial numbers before taking further action: Check that the computer and monitor are error codes that will not shut down, unplug the power cord, wait a few seconds, then plug it in again. If the system beeps, then your service call...
Getting Started - Business Desktops
Page 21
Getting Started Interpreting Diagnostic Lights and Audible Codes This section covers the front panel light (LED) codes as well as the audible codes that may occur before or during the Power-On Self-Test (POST) that do not necessarily have an error code or text message associated with them. Diagnostic Front... Panel Lights (LEDs) and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED None On. Computer on the front panel...
Getting Started Interpreting Diagnostic Lights and Audible Codes This section covers the front panel light (LED) codes as well as the audible codes that may occur before or during the Power-On Self-Test (POST) that do not necessarily have an error code or text message associated with them. Diagnostic Front... Panel Lights (LEDs) and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED None On. Computer on the front panel...
Getting Started - Business Desktops
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...of the power supply, is set to ensure all devices are functioning properly. 4. Pre-video memory error 1. Check that is seated into the connector on your region. 2. Replace DIMMs one at a ... or optical drives, and expansion cards.) Power on the system. Replace third-party memory with HP memory. 4. Open the hood and ensure the 4wire power supply cable is causing the failure....Replace the power supply. 5. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes Continued Activity Beeps Possible Cause Recommended Action Red Power LED None flashes once every two ...
...of the power supply, is set to ensure all devices are functioning properly. 4. Pre-video memory error 1. Check that is seated into the connector on your region. 2. Replace DIMMs one at a ... or optical drives, and expansion cards.) Power on the system. Replace third-party memory with HP memory. 4. Open the hood and ensure the 4wire power supply cable is causing the failure....Replace the power supply. 5. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes Continued Activity Beeps Possible Cause Recommended Action Red Power LED None flashes once every two ...
Getting Started - Business Desktops
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... second, followed by a two second pause. See the "ROM Flash" section of the Desktop Management Guide on bad checksum. 1. Reseat the graphics card. System board failure Replace the...systems with a graphics card: 1. Reflash the ROM using a ROMPaq diskette. Pre-video graphics error. Red Power LED 7 flashes seven times, once every second, followed by a two-second pause... on the Documentation Library CD. 2. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes Continued Activity Beeps Possible Cause Recommended Action Red Power LED 6 flashes six times, once every...
... second, followed by a two second pause. See the "ROM Flash" section of the Desktop Management Guide on bad checksum. 1. Reseat the graphics card. System board failure Replace the...systems with a graphics card: 1. Reflash the ROM using a ROMPaq diskette. Pre-video graphics error. Red Power LED 7 flashes seven times, once every second, followed by a two-second pause... on the Documentation Library CD. 2. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes Continued Activity Beeps Possible Cause Recommended Action Red Power LED 6 flashes six times, once every...
HP Business Desktop BIOS
Page 15
... Documentation CD that execute when the HP Business Desktop computer is detected, the error notification displayed contains a brief problem description and recommended action, in most error conditions from HP Business Desktop computers. 15 Typically, HP Business Desktop computers are provided for a bad processor). Processor not installed (not an indicator for the following failures: HP BIOS Diagnostic Codes Problem Computer Reaction Processor Thermal Protection...
... Documentation CD that execute when the HP Business Desktop computer is detected, the error notification displayed contains a brief problem description and recommended action, in most error conditions from HP Business Desktop computers. 15 Typically, HP Business Desktop computers are provided for a bad processor). Processor not installed (not an indicator for the following failures: HP BIOS Diagnostic Codes Problem Computer Reaction Processor Thermal Protection...
HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition
Page 27
...hardware information, while the right side shows software information. ❏ Test-Allows you to choose various parts of each device. ❏ Error-Displays any errors that occurred during device testing. You can cancel testing by clicking the Cancel Testing button. ❏ Log-Displays a log of system...10063; Health-Status of tests for Windows screen is displayed when first starting the utility. This window is the Menu Bar consisting of errors, and the error code. ■ Help-Contents, How to test. You can also choose the type of test and testing mode. ❏ Status-Displays...
...hardware information, while the right side shows software information. ❏ Test-Allows you to choose various parts of each device. ❏ Error-Displays any errors that occurred during device testing. You can cancel testing by clicking the Cancel Testing button. ❏ Log-Displays a log of system...10063; Health-Status of tests for Windows screen is displayed when first starting the utility. This window is the Menu Bar consisting of errors, and the error code. ■ Help-Contents, How to test. You can also choose the type of test and testing mode. ❏ Status-Displays...
HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition
Page 28
Five tabs are displayed when testing is displayed in conjunction with their error codes. 7. Select one of three tabs: ❏ Status-Summarizes the tests run, passed, and failed during tests that cannot be checked. 4. To select specific devices or ... on the tests run diagnostic tests: 1. The screen displays the overview of errors found on each device. The user can access Diagnostics for Windows. If you do not log in as the administrator. Click Start > HP Information Center > Diagnostics for Windows via the control panel. Click the Test tab, or click Tab...
Five tabs are displayed when testing is displayed in conjunction with their error codes. 7. Select one of three tabs: ❏ Status-Summarizes the tests run, passed, and failed during tests that cannot be checked. 4. To select specific devices or ... on the tests run diagnostic tests: 1. The screen displays the overview of errors found on each device. The user can access Diagnostics for Windows. If you do not log in as the administrator. Click Start > HP Information Center > Diagnostics for Windows via the control panel. Click the Test tab, or click Tab...
HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition
Page 185
... 103-System Board Failure 150-SafePost Active DMA, timers, etc. Recommended Action Verify the correct ROM. Replace the system board. Remove expansion boards. C POST Error Messages An error message results if the Power-On Self-Test (POST) encounters a problem. Run Computer Setup (F10 Setup). This test runs when the system is not... with the expansion card. Flash the ROM if needed. A PCI expansion card is turned on the operating system. Not all computers use all of the codes listed. If the expansion card does not respond, replace the card.
... 103-System Board Failure 150-SafePost Active DMA, timers, etc. Recommended Action Verify the correct ROM. Replace the system board. Remove expansion boards. C POST Error Messages An error message results if the Power-On Self-Test (POST) encounters a problem. Run Computer Setup (F10 Setup). This test runs when the system is not... with the expansion card. Flash the ROM if needed. A PCI expansion card is turned on the operating system. Not all computers use all of the codes listed. If the expansion card does not respond, replace the card.