Service Manual
Page 256
... Top Cover and Carriage Access Cover are covered, and the printer overheats, it is placed in . Use a multimeter to 230V. It should measure +19V (B+). If the printer now works, then the previous power cord was probably faulty. Reconnect the Power Supply Harness Assembly when you will ...need to replace the Power Supply Assembly. Check the vents. In either case you are finished. Power on again. service and repair hp confidential 5 - 27 symptom Power on and printer response issues cause Access doors open...
... Top Cover and Carriage Access Cover are covered, and the printer overheats, it is placed in . Use a multimeter to 230V. It should measure +19V (B+). If the printer now works, then the previous power cord was probably faulty. Reconnect the Power Supply Harness Assembly when you will ...need to replace the Power Supply Assembly. Check the vents. In either case you are finished. Power on again. service and repair hp confidential 5 - 27 symptom Power on and printer response issues cause Access doors open...
Service Manual
Page 259
... nozzles on the printheads and print cradle. Remove the printheads from the printer. Re-install the printheads. 5 - 30 hp confidential service and repair If the Carriage Assembly does not move freely within the Service Station Mechanism Assembly. symptom cause Service station mechanism Carriage assembly moves out of home position solution Rotate the gears of the Service Station...
... nozzles on the printheads and print cradle. Remove the printheads from the printer. Re-install the printheads. 5 - 30 hp confidential service and repair If the Carriage Assembly does not move freely within the Service Station Mechanism Assembly. symptom cause Service station mechanism Carriage assembly moves out of home position solution Rotate the gears of the Service Station...
Service Manual
Page 272
...Carriage Assembly Key Panel PCA Power Supply Service Station Assembly Logic PCA Continuous paper feed Indicates carriage door open No detection of the Encoder strip. Garbled display No response from carriage. Replace the sensor. Replace the sensor. Check the 5V supply. Printout edges, lines and text misaligned Noise coming from printer... after pressing buttons. Please check voltage Replace the carriage lock. Check if Carriage Latch faulty. service and repair hp confidential 5 - 43 Running dots. Replace the ...
...Carriage Assembly Key Panel PCA Power Supply Service Station Assembly Logic PCA Continuous paper feed Indicates carriage door open No detection of the Encoder strip. Garbled display No response from carriage. Replace the sensor. Replace the sensor. Check the 5V supply. Printout edges, lines and text misaligned Noise coming from printer... after pressing buttons. Please check voltage Replace the carriage lock. Check if Carriage Latch faulty. service and repair hp confidential 5 - 43 Running dots. Replace the ...
Service Manual
Page 273
Service Station does not move out of printer. Printer/Carriage stall. Paper skewed. Replace Service Station. Replace Carriage Motor. If problem is available, replace Paper Motor. If not, replace Paper Motor. If power is not resolved, replace Logic PCA. ...not resolved, replace Logic PCA. Ensure that rollers and pins on print cartridge. Drive Shaft/Pivot Assembly rollers do not rotate. If problem is not resolved, replace Drive Shaft/Pivot Assembly. 5 - 44 hp confidential service and repair Replace OOPs tag. If broken or cannot be turned freely, replace the Drive...
Service Station does not move out of printer. Printer/Carriage stall. Paper skewed. Replace Service Station. Replace Carriage Motor. If problem is available, replace Paper Motor. If not, replace Paper Motor. If power is not resolved, replace Logic PCA. ...not resolved, replace Logic PCA. Ensure that rollers and pins on print cartridge. Drive Shaft/Pivot Assembly rollers do not rotate. If problem is not resolved, replace Drive Shaft/Pivot Assembly. 5 - 44 hp confidential service and repair Replace OOPs tag. If broken or cannot be turned freely, replace the Drive...
Service Manual
Page 275
Faulty rollers cause unusual noises. Check the Carriage Shaft for feeding the paper in to the printer. To check the sliders on the Carriage, you must remove the Carriage. 5 - 46 hp confidential service and repair Noise from the rollers Noise from the carriage Faulty Drive Shaft/Pivot Assembly and the Up/Rear Paper Guide Assembly Carriage Shaft The Drive Shaft/Pivot Assembly and the Up/Rear Paper Guide Assembly have rollers responsible for dirt particles.
Faulty rollers cause unusual noises. Check the Carriage Shaft for feeding the paper in to the printer. To check the sliders on the Carriage, you must remove the Carriage. 5 - 46 hp confidential service and repair Noise from the rollers Noise from the carriage Faulty Drive Shaft/Pivot Assembly and the Up/Rear Paper Guide Assembly Carriage Shaft The Drive Shaft/Pivot Assembly and the Up/Rear Paper Guide Assembly have rollers responsible for dirt particles.
Service Manual
Page 281
...Replace Drive Shaft/Pivot Assembly if drive rollers cleaning several times does not help. troubleshooting print media problems symptom Special media does not pull in Paper does not pull in cause solution Media is live, replace Paper Motor. 5 - 52 hp confidential service and repair...Re-install the printheads. Remove the printheads from the printer. Width Adjuster is not releasing, check the Carriage Lock and check the Service Station for motor and roller movement. Carriage assembly moves out of home position If the Carriage Lock is too tight against the paper stack. Clean ...
...Replace Drive Shaft/Pivot Assembly if drive rollers cleaning several times does not help. troubleshooting print media problems symptom Special media does not pull in Paper does not pull in cause solution Media is live, replace Paper Motor. 5 - 52 hp confidential service and repair...Re-install the printheads. Remove the printheads from the printer. Width Adjuster is not releasing, check the Carriage Lock and check the Service Station for motor and roller movement. Carriage assembly moves out of home position If the Carriage Lock is too tight against the paper stack. Clean ...
Service Manual
Page 284
... turned on and the POWER light on the Carriage, remove the Carriage. Check that the tape is correct. service and repair hp confidential 5 - 55 To check the sliders on the LCD panel is green. Restart the printer. The Drive Shaft/Pivot Assembly and the Up/Rear Paper Guide Assembly have rollers responsible for dirt particles. Check...
... turned on and the POWER light on the Carriage, remove the Carriage. Check that the tape is correct. service and repair hp confidential 5 - 55 To check the sliders on the LCD panel is green. Restart the printer. The Drive Shaft/Pivot Assembly and the Up/Rear Paper Guide Assembly have rollers responsible for dirt particles. Check...
Service Manual
Page 287
.... printer after pressing buttons •= Running dots Power Supply Unexpected shutdown •= Check fan. Opto-coupler failure •= Replace Power Supply PCA. part symptom description recommended action (OOPS Continuous paper feed Replace sensor. Line sensor No auto pen alignment Replace sensor. Bad acumen. Assembly Station position 5 - 58 hp confidential service and repair Carriage Carriage slams...
.... printer after pressing buttons •= Running dots Power Supply Unexpected shutdown •= Check fan. Opto-coupler failure •= Replace Power Supply PCA. part symptom description recommended action (OOPS Continuous paper feed Replace sensor. Line sensor No auto pen alignment Replace sensor. Bad acumen. Assembly Station position 5 - 58 hp confidential service and repair Carriage Carriage slams...
Service Manual
Page 288
...Assembly cleared. service and repair hp confidential 5 - 59 Logic PCA Encoder Strip Paper Motor Drive Shaft/Pivot Assembly Garbled display. Change print cartridge. Replace dirty or faulty Encoder Strip. replace Paper Motor. Check contact between LCD panel No response from motor, printer. Carriage...If +5v and 18v cannot be measured on print OK. If problem move Replace Carriage Motor. is Assembly rollers do not backbone are loose. No paper feed. Printer/Carriage stall. Uneven Clean rollers. is not resolved, replace Logic PCA. Error code ...
...Assembly cleared. service and repair hp confidential 5 - 59 Logic PCA Encoder Strip Paper Motor Drive Shaft/Pivot Assembly Garbled display. Change print cartridge. Replace dirty or faulty Encoder Strip. replace Paper Motor. Check contact between LCD panel No response from motor, printer. Carriage...If +5v and 18v cannot be measured on print OK. If problem move Replace Carriage Motor. is Assembly rollers do not backbone are loose. No paper feed. Printer/Carriage stall. Uneven Clean rollers. is not resolved, replace Logic PCA. Error code ...
