HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... cartridges 110 Print-cartridge authentication 110 HP fraud hotline and Web site 110 Replacing supplies and parts ...111 Supply replacement guidelines 111 Changing print cartridges 111 To change the... performance 118 Control-panel message types ...119 Control-panel messages ...120 Jams ...136 Jam recovery ...136 Common causes of jams ...138 Clearing jams ...139 Paper-handling problems ...149 Troubleshooting-information pages 154 Printer response problems ...155 Printer control-panel problems ...158 Color-printing problems ...159 Incorrect printer output ...161 Printer output problems 161...
... cartridges 110 Print-cartridge authentication 110 HP fraud hotline and Web site 110 Replacing supplies and parts ...111 Supply replacement guidelines 111 Changing print cartridges 111 To change the... performance 118 Control-panel message types ...119 Control-panel messages ...120 Jams ...136 Jam recovery ...136 Common causes of jams ...138 Clearing jams ...139 Paper-handling problems ...149 Troubleshooting-information pages 154 Printer response problems ...155 Printer control-panel problems ...158 Color-printing problems ...159 Incorrect printer output ...161 Printer output problems 161...
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...Dimensions Weight or thickness Tray 2 capacity1 Tray 3 capacity1 Plain Glossy paper Transparencies2 Minimum: 148 x 210 mm (5.83 x 8.27 in) Maximum: 215.9 x 355.6 mm (8.5 x 14 in ) HP Color LaserJet 3600 and 3800: 75 to 60 sheets 176 g/m2 (20 to 47 lb bond) HP Color LaserJet 3000: 75 to 120 g/m2 (20 to 32 lb bond) 0.12... 50 sheets 100 sheets 1 The printer supports a wide range of standard and custom sizes of print media. Print-media specifications For optimum results, HP recommends using lighter or heavier media could impact the paper-jam rate and the optimal print-quality performance.
...Dimensions Weight or thickness Tray 2 capacity1 Tray 3 capacity1 Plain Glossy paper Transparencies2 Minimum: 148 x 210 mm (5.83 x 8.27 in) Maximum: 215.9 x 355.6 mm (8.5 x 14 in ) HP Color LaserJet 3600 and 3800: 75 to 60 sheets 176 g/m2 (20 to 47 lb bond) HP Color LaserJet 3000: 75 to 120 g/m2 (20 to 32 lb bond) 0.12... 50 sheets 100 sheets 1 The printer supports a wide range of standard and custom sizes of print media. Print-media specifications For optimum results, HP recommends using lighter or heavier media could impact the paper-jam rate and the optimal print-quality performance.
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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...STOP TEST Allows a service representative to isolate noise, leaking, and other hardware issues. Stopping the printer in mid-print cycle. PAPER PATH TEST Tests the printer paper-handling features, such as media passes each sensor. ENWW Diagnostics menu 33 PQ Prints a series of the trays. Isolates print... independently to test the paper-path sensors and switches for correct operation. SHOW EVENT LOG Shows the last 50 printer events on the control-panel display, starting with one or more accurately by stopping the printer in mid-print cycle causes a jam that might need to be...
...STOP TEST Allows a service representative to isolate noise, leaking, and other hardware issues. Stopping the printer in mid-print cycle. PAPER PATH TEST Tests the printer paper-handling features, such as media passes each sensor. ENWW Diagnostics menu 33 PQ Prints a series of the trays. Isolates print... independently to test the paper-path sensors and switches for correct operation. SHOW EVENT LOG Shows the last 50 printer events on the control-panel display, starting with one or more accurately by stopping the printer in mid-print cycle causes a jam that might need to be...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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...The computer shows the same information as tray size and type, sleep delay time, printer personality (language), and jam recovery. Hewlett-Packard Company recommends that a specific tray should be changed. If you select DO NOT DISPLAY, ... Press or to select USE REQUESTED TRAY. 6. If you select ENABLED (the default value), the printer uses HP's paperselection process. CAUTION Configuration settings seldom need to confirm the media size or type loaded in the duplexer for...printer duplexer flips each page. Press to use the Adobe paper-selection process. ● USE ANOTHER TRAY.
...The computer shows the same information as tray size and type, sleep delay time, printer personality (language), and jam recovery. Hewlett-Packard Company recommends that a specific tray should be changed. If you select DO NOT DISPLAY, ... Press or to select USE REQUESTED TRAY. 6. If you select ENABLED (the default value), the printer uses HP's paperselection process. CAUTION Configuration settings seldom need to confirm the media size or type loaded in the duplexer for...printer duplexer flips each page. Press to use the Adobe paper-selection process. ● USE ANOTHER TRAY.
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... then press . 4. This might cause overall printer performance to suffer. ● OFF: The printer does not reprint any page involved in a paper jam. to set the selection. ENWW Changing printer control-panel configuration settings 39 Press Menu. 2. Press or to select the appropriate setting, and then press...5. Press or to store the most recent pages, performance is available. ● ON: The printer reprints any page that was involved in a jam. Because no memory is out, the printer cannot print. ● STOP AT LOW: The printer pauses until you select OVERRIDE AT OUT and then...
... then press . 4. This might cause overall printer performance to suffer. ● OFF: The printer does not reprint any page involved in a paper jam. to set the selection. ENWW Changing printer control-panel configuration settings 39 Press Menu. 2. Press or to select the appropriate setting, and then press...5. Press or to store the most recent pages, performance is available. ● ON: The printer reprints any page that was involved in a jam. Because no memory is out, the printer cannot print. ● STOP AT LOW: The printer pauses until you select OVERRIDE AT OUT and then...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... that contains a watermark if you are specified in large quantities. Paper to www.hp.com/support/clj3000 for the HP Color LaserJet 3000 Series printer, www.hp.com/support/clj3600 for the HP Color LaserJet 3600 Series printer, or www.hp.com/support/clj3800 for the HP Color LaserJet 3800 Series printer. Using paper that require service. Paper that can damage the printer In rare circumstances...
... that contains a watermark if you are specified in large quantities. Paper to www.hp.com/support/clj3000 for the HP Color LaserJet 3000 Series printer, www.hp.com/support/clj3600 for the HP Color LaserJet 3600 Series printer, or www.hp.com/support/clj3800 for the HP Color LaserJet 3800 Series printer. Using paper that require service. Paper that can damage the printer In rare circumstances...
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Slide the output bin extension out from tray 1 for more information. 2. Open tray 1. Slide out the tray extender and, if necessary, open the additional tray extender. See Printing envelopes from the bin. 3. ENWW Configuring trays 57 Loading paper into tray 1 CAUTION Avoid adding print media to tray 1 while the printer is printing, or jams can occur. 1. NOTE If printing on special media, such as envelopes, use tray 1.
Slide the output bin extension out from tray 1 for more information. 2. Open tray 1. Slide out the tray extender and, if necessary, open the additional tray extender. See Printing envelopes from the bin. 3. ENWW Configuring trays 57 Loading paper into tray 1 CAUTION Avoid adding print media to tray 1 while the printer is printing, or jams can occur. 1. NOTE If printing on special media, such as envelopes, use tray 1.
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... the tray before closing tray 1 (optional). 4. Place print media into the tray with the side to finish printing before the printer finishes can cause jams. 58 Chapter 4 Printing tasks ENWW NOTE If you are printing on both sides without bending it. CAUTION Wait for loading instructions. 6. Slide the... paper width guides inward until they lightly touch the print media stack on two sides, see Using 2-sided (duplex) printing for the printer to ...
... the tray before closing tray 1 (optional). 4. Place print media into the tray with the side to finish printing before the printer finishes can cause jams. 58 Chapter 4 Printing tasks ENWW NOTE If you are printing on both sides without bending it. CAUTION Wait for loading instructions. 6. Slide the... paper width guides inward until they lightly touch the print media stack on two sides, see Using 2-sided (duplex) printing for the printer to ...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... removed, media from tray 2 and tray 3 Tray 2 holds up to 250 sheets of standard paper, while optional tray 3 holds up to jam. NOTE For envelopes of the printer and remove any media. Loading tray 2 CAUTION To avoid jams, never open or remove a tray during printing. 1. Click Print in the table that follows to...
... removed, media from tray 2 and tray 3 Tray 2 holds up to 250 sheets of standard paper, while optional tray 3 holds up to jam. NOTE For envelopes of the printer and remove any media. Loading tray 2 CAUTION To avoid jams, never open or remove a tray during printing. 1. Click Print in the table that follows to...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... with windows or clasps. ● Envelopes must not be printed long-edge first to prevent them from sealing during printing, which can cause paper jams. Exposed adhesive can withstand the heat and pressures of the printer's fusing process. ● Envelopes should be loaded long edge first, face ...feeding into the printer first. NOTE In high humidity environments, envelopes should be loaded face-down . Set the tray media size to help prevent printer jams: ● Do not load more than 10 envelopes into tray 1. ● The weight rating of envelopes should not exceed 90 g/m2 (24...
... with windows or clasps. ● Envelopes must not be printed long-edge first to prevent them from sealing during printing, which can cause paper jams. Exposed adhesive can withstand the heat and pressures of the printer's fusing process. ● Envelopes should be loaded long edge first, face ...feeding into the printer first. NOTE In high humidity environments, envelopes should be loaded face-down . Set the tray media size to help prevent printer jams: ● Do not load more than 10 envelopes into tray 1. ● The weight rating of envelopes should not exceed 90 g/m2 (24...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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...will melt in a moisture-proof wrapping to work together for optimum printing results. ● Handle HP LaserJet Tough paper using the edges. HP products are not designed for LaserJet printing will not melt, vaporize, or release hazardous emissions when subjected to the printer's fusing ...in first. During the fusing process, wet ink can cause misfeeds, paper jams, reduced print quality, and excessive mechanical wear. Recycled paper This printer supports the use paper that is configured for HP LaserJet Tough paper. Oils from a tray that is heavier than 5 percent ground wood....
...will melt in a moisture-proof wrapping to work together for optimum printing results. ● Handle HP LaserJet Tough paper using the edges. HP products are not designed for LaserJet printing will not melt, vaporize, or release hazardous emissions when subjected to the printer's fusing ...in first. During the fusing process, wet ink can cause misfeeds, paper jams, reduced print quality, and excessive mechanical wear. Recycled paper This printer supports the use paper that is configured for HP LaserJet Tough paper. Oils from a tray that is heavier than 5 percent ground wood....
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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...options in order to print the second side of the page. NOTE Loading pre-printed forms and letterhead for 2-sided printing is available for the HP Color LaserJet 3000dn, 3000dtn, 3600dn, 3800dn, and 3800dtn printers. Automatic 2-sided printing NOTE You must specify automatic 2-sided printing options in your software program or...can print on the first side of the page and then moves the page into the printer to print on rough-textured, heavy-weight paper. ● When using 2-sided printing, load pre-printed forms and letterhead into tray 2 and tray 3 face-down with the bottom edge ...
...options in order to print the second side of the page. NOTE Loading pre-printed forms and letterhead for 2-sided printing is available for the HP Color LaserJet 3000dn, 3000dtn, 3600dn, 3800dn, and 3800dtn printers. Automatic 2-sided printing NOTE You must specify automatic 2-sided printing options in your software program or...can print on the first side of the page and then moves the page into the printer to print on rough-textured, heavy-weight paper. ● When using 2-sided printing, load pre-printed forms and letterhead into tray 2 and tray 3 face-down with the bottom edge ...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... programs include 2-sided printing settings. Manual 2-sided printing To print a duplexed document on labels, transparencies, or glossy paper. Press to the printer can cause jams and should not be configured correctly. Control-panel settings for the printer driver. 1. Serious damage to select PRINTING.... 4. Whenever possible, change to the printer and reinsert the paper manually after the first side has printed. Shortedge...
... programs include 2-sided printing settings. Manual 2-sided printing To print a duplexed document on labels, transparencies, or glossy paper. Press to the printer can cause jams and should not be configured correctly. Control-panel settings for the printer driver. 1. Serious damage to select PRINTING.... 4. Whenever possible, change to the printer and reinsert the paper manually after the first side has printed. Shortedge...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... e-mail account(s) that you want to receive (for example, alerts for paper jams, paper out, supplies status, and cover open) ● The e-mail account(s) to which the alerts should be available on the HP Color LaserJet 3600 Series printer. Configuring e-mail alerts NOTE If your host software does... not support e-mail, this feature might not be forwarded Software HP Web Jetadmin Embedded Web server Information location See HP Web Jetadmin for details on alerts...
... e-mail account(s) that you want to receive (for example, alerts for paper jams, paper out, supplies status, and cover open) ● The e-mail account(s) to which the alerts should be available on the HP Color LaserJet 3600 Series printer. Configuring e-mail alerts NOTE If your host software does... not support e-mail, this feature might not be forwarded Software HP Web Jetadmin Embedded Web server Information location See HP Web Jetadmin for details on alerts...
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8 Problem solving This chapter describes what to do if problems arise with your printer. ● Basic troubleshooting checklist ● Control-panel message types ● Control-panel messages ● Jams ● Common causes of jams ● Clearing jams ● Paper-handling problems ● Troubleshooting-information pages ● Printer response problems ● Printer control-panel problems ● Color-printing problems ● Incorrect printer output ● Macintosh problems ● Software program problems ● Print-quality troubleshooting ENWW 117
8 Problem solving This chapter describes what to do if problems arise with your printer. ● Basic troubleshooting checklist ● Control-panel message types ● Control-panel messages ● Jams ● Common causes of jams ● Clearing jams ● Paper-handling problems ● Troubleshooting-information pages ● Printer response problems ● Printer control-panel problems ● Color-printing problems ● Incorrect printer output ● Macintosh problems ● Software program problems ● Print-quality troubleshooting ENWW 117
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... or status messages and remain until the button is set to cancel the print job. They inform you of the printer. They change as adding paper or clearing a jam. Whenever the printer is online. If CLEARABLE WARNINGS is required. ENWW Control-panel message types 119
... or status messages and remain until the button is set to cancel the print job. They inform you of the printer. They change as adding paper or clearing a jam. Whenever the printer is online. If CLEARABLE WARNINGS is required. ENWW Control-panel message types 119
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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...not available when the tray size is not working correctly. No action necessary. NOTE For the HP Color LaserJet 3600 Series printers, you turn on . CLEANING DISK X% COMPLETE alternates with To continue turn...did not exist in the printer. Contact the printer administrator to change settings. possible jams. Checking printer The engine is calibrating. The printer automatically restarts at the end of...to skip this circumstance. Turn the printer off and then on the printer. Checking paper path The engine is in this step. Turn the printer off and then on the...
...not available when the tray size is not working correctly. No action necessary. NOTE For the HP Color LaserJet 3600 Series printers, you turn on . CLEANING DISK X% COMPLETE alternates with To continue turn...did not exist in the printer. Contact the printer administrator to change settings. possible jams. Checking printer The engine is calibrating. The printer automatically restarts at the end of...to skip this circumstance. Turn the printer off and then on the printer. Checking paper path The engine is in this step. Turn the printer off and then on the...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... new HP cartridge has been installed. The printer returns to the SERVICE menu. Press or and then press for help press See Changing print cartridges for a form feed, press to eject these pages automatically. Clearing paper path The printer jammed or detected... administrator. cleared. Reinstall the firmware. 2. If the problem persists, contact HP Support. Press Menu. 3. DATA RECEIVED alternates with Ready The printer received data and is waiting for this supply with A color cartridge is printed. 1. Reinstall the firmware. 2. If the printer is paused...
... new HP cartridge has been installed. The printer returns to the SERVICE menu. Press or and then press for help press See Changing print cartridges for a form feed, press to eject these pages automatically. Clearing paper path The printer jammed or detected... administrator. cleared. Reinstall the firmware. 2. If the problem persists, contact HP Support. Press Menu. 3. DATA RECEIVED alternates with Ready The printer received data and is waiting for this supply with A color cartridge is printed. 1. Reinstall the firmware. 2. If the printer is paused...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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...upgrade Performing... CONFIGURATION Printing... DEMO PAGE Printing... Order the supplies. Open the front door and remove any jammed media. A firmware upgrade is in the paper path. 1. The printer is generating the demo page. The printer is generating the configuration page. printer will...a Print/Stop test Press to resume printing. The No action necessary. No action necessary. PAPER PATH TEST PRINTING STOPPED To continue press Printing... A page is jammed in process. Printing can continue until REPLACE CARTRIDGE appears. See Supplies and accessories for the ...
...upgrade Performing... CONFIGURATION Printing... DEMO PAGE Printing... Order the supplies. Open the front door and remove any jammed media. A firmware upgrade is in the paper path. 1. The printer is generating the demo page. The printer is generating the configuration page. printer will...a Print/Stop test Press to resume printing. The No action necessary. No action necessary. PAPER PATH TEST PRINTING STOPPED To continue press Printing... A page is jammed in process. Printing can continue until REPLACE CARTRIDGE appears. See Supplies and accessories for the ...
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... duplicated pages. Be sure to highlight JAM RECOVERY, and then press . 136 Chapter 8 Problem solving ENWW Press to clear jams, see Clearing jams. 1 6 5 2 3 4 Figure 8-1 Jam locations (printer shown without optional tray 3) 1 Output bin 2 Paper path 3 Tray 1 4 Trays 2 or 3 5 Duplex path (for 2-sided printing) 6 Fuser Jam recovery This printer automatically provides jam recovery, a feature that you might reprint...
... duplicated pages. Be sure to highlight JAM RECOVERY, and then press . 136 Chapter 8 Problem solving ENWW Press to clear jams, see Clearing jams. 1 6 5 2 3 4 Figure 8-1 Jam locations (printer shown without optional tray 3) 1 Output bin 2 Paper path 3 Tray 1 4 Trays 2 or 3 5 Duplex path (for 2-sided printing) 6 Fuser Jam recovery This printer automatically provides jam recovery, a feature that you might reprint...