HP Limited Warranty and Support Guide
Page 6
...YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY ...by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by anyone other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of ...
...YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY ...by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by anyone other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of ...
HP Limited Warranty and Support Guide
Page 11
... for help with hardware and software questions. Telephone support is free during your HP products. Click Start, and then click Help and Support. Go to: http://register.hp.com Where to Get Help Follow These Steps When You Need Help 1 Check the setup poster and product documentation for help with setting up and using your computer. 2 Use the Help and Support Center for all your...
... for help with hardware and software questions. Telephone support is free during your HP products. Click Start, and then click Help and Support. Go to: http://register.hp.com Where to Get Help Follow These Steps When You Need Help 1 Check the setup poster and product documentation for help with setting up and using your computer. 2 Use the Help and Support Center for all your...
HP Limited Warranty and Support Guide - Refurbished Desktops
Page 6
... of end-user replaceable HP or HP approved parts if available for your own installation of HP. 4 YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN...
... of end-user replaceable HP or HP approved parts if available for your own installation of HP. 4 YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN...
HP Limited Warranty and Support Guide - Refurbished Desktops
Page 9
... for the replacement product. To locate the nearest HP authorized service provider refer to receive onsite support, you . Failure to replace yourself based on -site service during standard office hours. For information on availability of time, normally fifteen (15) days. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or...
... for the replacement product. To locate the nearest HP authorized service provider refer to receive onsite support, you . Failure to replace yourself based on -site service during standard office hours. For information on availability of time, normally fifteen (15) days. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or...
Quick Setup Guide
Page 5
.... HP Support website: http://www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer. information. ● Find links to driver updates. ● Read frequently asked questions. Windows 7 troubleshooting tools 1. Quick Setup (this Guide) ● Use the computer. ● Connect to the Internet. Click Start, click Control Panel, and then click System and Security. 2. User Manuals. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set...
.... HP Support website: http://www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer. information. ● Find links to driver updates. ● Read frequently asked questions. Windows 7 troubleshooting tools 1. Quick Setup (this Guide) ● Use the computer. ● Connect to the Internet. Click Start, click Control Panel, and then click System and Security. 2. User Manuals. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set...
Quick Setup Guide
Page 7
... CD or DVD drives. • The power supply is currently running. (Click Start > Control Panel and double-click System. Download and install operating system updates. a. ENWW 3 The grounding plug is easily accessible at http://www.hp.com/ergo. 1. Place the computer so that all ventilation openings are shown under Windows edition.) b. Connect the television cable or the telephone line cord to the surge protection device, and then connect the device to open the...
... CD or DVD drives. • The power supply is currently running. (Click Start > Control Panel and double-click System. Download and install operating system updates. a. ENWW 3 The grounding plug is easily accessible at http://www.hp.com/ergo. 1. Place the computer so that all ventilation openings are shown under Windows edition.) b. Connect the television cable or the telephone line cord to the surge protection device, and then connect the device to open the...
Quick Setup Guide
Page 8
... to install the new software. e. Select your computer model name and number in the HP User Manuals folder. 6. Select Download drivers and software (and firmware), type your computer operating system. g. f. Security solutions can deter theft, mishandling, and software attacks, but cannot prevent them. Follow the on the setup view. 2. Connect the hardware as shown on -screen instructions to each downloaded update. 4. Follow the on-screen instructions to install each update you did not set up Internet service. 4 Chapter 2 Setting up...
... to install the new software. e. Select your computer model name and number in the HP User Manuals folder. 6. Select Download drivers and software (and firmware), type your computer operating system. g. f. Security solutions can deter theft, mishandling, and software attacks, but cannot prevent them. Follow the on the setup view. 2. Connect the hardware as shown on -screen instructions to each downloaded update. 4. Follow the on-screen instructions to install each update you did not set up Internet service. 4 Chapter 2 Setting up...
Quick Setup Guide
Page 10
... user interface. Tap the Beats icon on the screen. The Sound window opens. 6 Chapter 3 Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC features audio connectors (headphone and Audio Out ) that you connect analog speakers to the computer if you may need to do is plug the Beats Audio headphones into the Audio Out connector on the back panel. Save this , HP recommends that are using an external audio...
... user interface. Tap the Beats icon on the screen. The Sound window opens. 6 Chapter 3 Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC features audio connectors (headphone and Audio Out ) that you connect analog speakers to the computer if you may need to do is plug the Beats Audio headphones into the Audio Out connector on the back panel. Save this , HP recommends that are using an external audio...
Quick Setup Guide
Page 12
... OK. Right-click an empty area of the desktop, and then click Catalyst™ Control Center. Click Apply, and then click Keep changes. The Change resolution window opens. 3. Close the NVIDIA Control Panel. Other graphics cards 1. This completes the steps to remove a check mark or add a check mark. 4. If your HP computer is connected to an HP monitor, make sure that the Show only TV resolutions check box...
... OK. Right-click an empty area of the desktop, and then click Catalyst™ Control Center. Click Apply, and then click Keep changes. The Change resolution window opens. 3. Close the NVIDIA Control Panel. Other graphics cards 1. This completes the steps to remove a check mark or add a check mark. 4. If your HP computer is connected to an HP monitor, make sure that the Show only TV resolutions check box...
Quick Setup Guide
Page 13
... power on the PC. you separately purchase an additional monitor and cable. Right-click on the Eyefinity Catalyst™ icon on all connected displays. 6. Select CCC-Advanced, select Graphics, and select Desktop & Displays, then follow the onscreen instructions. The monitor should have a DVI, HDMI, or VGA connector. To change and follow the onscreen instructions to set up the layout for a display, select Start, select Control Panel, select Display, and then select the option...
... power on the PC. you separately purchase an additional monitor and cable. Right-click on the Eyefinity Catalyst™ icon on all connected displays. 6. Select CCC-Advanced, select Graphics, and select Desktop & Displays, then follow the onscreen instructions. The monitor should have a DVI, HDMI, or VGA connector. To change and follow the onscreen instructions to set up the layout for a display, select Start, select Control Panel, select Display, and then select the option...
Quick Setup Guide
Page 18
... open programs, and then restart your changes in all open program. 2. Use the arrow keys to save your computer: 1. Press Ctrl+S simultaneously to save changes in all -programs). 3. Use the mouse to display the Windows Start menu. 5. After the shutdown is not detected. After saving changes in all open programs, press the Ctrl+Esc keys on the number keypad. Keyboard and mouse (general) Symptom Possible solution Keyboard commands and typing...
... open programs, and then restart your changes in all open program. 2. Use the arrow keys to save your computer: 1. Press Ctrl+S simultaneously to save changes in all -programs). 3. Use the mouse to display the Windows Start menu. 5. After the shutdown is not detected. After saving changes in all open programs, press the Ctrl+Esc keys on the number keypad. Keyboard and mouse (general) Symptom Possible solution Keyboard commands and typing...
Quick Setup Guide
Page 20
... from Sleep mode, press the Sleep button (select models only), or press Esc. Speakers and sound Symptom Possible solution No sound is produced. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. If you connected powered (active) speakers and that you are connected to the Audio Out (lime green) connector on the graphics card (select models only) to connect analog speakers. Replace the nonpowered speakers with powered speakers. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector...
... from Sleep mode, press the Sleep button (select models only), or press Esc. Speakers and sound Symptom Possible solution No sound is produced. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. If you connected powered (active) speakers and that you are connected to the Audio Out (lime green) connector on the graphics card (select models only) to connect analog speakers. Replace the nonpowered speakers with powered speakers. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector...
Quick Setup Guide
Page 21
... Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Try to a configuration that you have a dial-up a connection or network to move the antenna to factory defaults. ● System Recovery (see Microsoft System Restore, later in this table). - Software troubleshooting To repair software problems, try to open the wizard, and then follow the on Start, then click HP Help and Support and HP User Manuals. ) - ENWW Software troubleshooting 17 Restores...
... Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Try to a configuration that you have a dial-up a connection or network to move the antenna to factory defaults. ● System Recovery (see Microsoft System Restore, later in this table). - Software troubleshooting To repair software problems, try to open the wizard, and then follow the on Start, then click HP Help and Support and HP User Manuals. ) - ENWW Software troubleshooting 17 Restores...
Quick Setup Guide
Page 22
...open the Device Manager window. 3. To start a System Restore: 1. NOTE: Always use the System Recovery program. You can also set restore points manually. To update a driver, click Update Driver, and then follow the on -screen instructions. Or, to revert to software that was installed on your problem: 1. Type Device Manager into the Start Search box, and then click Device Manager to update or rollback. (For example, DVD/CD-ROM drives). 4. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. screen instructions. To add restore points manually...
...open the Device Manager window. 3. To start a System Restore: 1. NOTE: Always use the System Recovery program. You can also set restore points manually. To update a driver, click Update Driver, and then follow the on -screen instructions. Or, to revert to software that was installed on your problem: 1. Type Device Manager into the Start Search box, and then click Device Manager to update or rollback. (For example, DVD/CD-ROM drives). 4. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. screen instructions. To add restore points manually...
Quick Setup Guide
Page 25
... working properly before attempting to upgrade your system. Customer support for repairs If your computer needs to be a charge, but the helpful support is covered for repairs 21 Phone assistance to get you up and running is still available. After thirty (30) days, there may be repaired or to have parts replaced, you have completely set up your system for help with your new...
... working properly before attempting to upgrade your system. Customer support for repairs If your computer needs to be a charge, but the helpful support is covered for repairs 21 Phone assistance to get you up and running is still available. After thirty (30) days, there may be repaired or to have parts replaced, you have completely set up your system for help with your new...
Troubleshooting & Maintenance Guide
Page 6
.... When the cables connecting the computer to start Symptom Possible solution Error message: Hard disk drive error. Press the Ctrl+Alt+Delete keys on or start. If Windows opens, immediately back up Windows. Computer will not turn it on ; if it was possible or not to the external power source are plugged in , and turn on the keyboard simultaneously. 2. Contact Support, whether it is functioning, the green power supply light on the back...
.... When the cables connecting the computer to start Symptom Possible solution Error message: Hard disk drive error. Press the Ctrl+Alt+Delete keys on or start. If Windows opens, immediately back up Windows. Computer will not turn it on ; if it was possible or not to the external power source are plugged in , and turn on the keyboard simultaneously. 2. Contact Support, whether it is functioning, the green power supply light on the back...
Troubleshooting & Maintenance Guide
Page 9
... on the keyboard to display the Windows Start menu. 5. After saving changes in all open program. 2. Press the Alt+Tab keys simultaneously to navigate to Shut Down. Use the arrow keys to select the Arrow button that is still not detected, turn off Num Lock, so that the arrow keys on the keyboard simultaneously to turn off the computer, unplug and reconnect the mouse cable, and then...
... on the keyboard to display the Windows Start menu. 5. After saving changes in all open program. 2. Press the Alt+Tab keys simultaneously to navigate to Shut Down. Use the arrow keys to select the Arrow button that is still not detected, turn off Num Lock, so that the arrow keys on the keyboard simultaneously to turn off the computer, unplug and reconnect the mouse cable, and then...
Troubleshooting & Maintenance Guide
Page 11
.... Turn off your computer (or speaker system). Possible solution Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen instructions. Run the wireless setup wizard: 1. I cannot connect to a local area network (LAN). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. doing so might have a dialup modem and an Ethernet network adapter (also called a network interface card, or NIC). In the Network and Sharing Center window, click Set up a connection or network to open the...
.... Turn off your computer (or speaker system). Possible solution Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen instructions. Run the wireless setup wizard: 1. I cannot connect to a local area network (LAN). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. doing so might have a dialup modem and an Ethernet network adapter (also called a network interface card, or NIC). In the Network and Sharing Center window, click Set up a connection or network to open the...
Troubleshooting & Maintenance Guide
Page 12
... that was installed. ● Reinstall the software program or hardware driver (see Software program and hardware driver reinstallation, later in use the System Recovery program. Click Start, right-click Computer, and then click Properties. 3. You can also set restore points manually. Click Start, right-click Computer, click Properties, and then click System protection. 3. Restores your computer to open the Device Manager window. 3. This erases all open programs. 2. To update a driver, click Update Driver, and...
... that was installed. ● Reinstall the software program or hardware driver (see Software program and hardware driver reinstallation, later in use the System Recovery program. Click Start, right-click Computer, and then click Properties. 3. You can also set restore points manually. Click Start, right-click Computer, click Properties, and then click System protection. 3. Restores your computer to open the Device Manager window. 3. This erases all open programs. 2. To update a driver, click Update Driver, and...
Troubleshooting & Maintenance Guide
Page 16
... computer. If you created or installed. Use the arrow keys to select the USB device and press Enter to choose between running System Recovery from media or from the recovery image stored on page 13. Under I need help immediately, click Factory Reset. 9. When the Recovery Manager is powering on systems that are prompted to boot from the system. 12. Click Finish to a removable disc or USB flash drive. Recovery media Recovery media can create only one or...
... computer. If you created or installed. Use the arrow keys to select the USB device and press Enter to choose between running System Recovery from media or from the recovery image stored on page 13. Under I need help immediately, click Factory Reset. 9. When the Recovery Manager is powering on systems that are prompted to boot from the system. 12. Click Finish to a removable disc or USB flash drive. Recovery media Recovery media can create only one or...