Getting Started Guide
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Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Getting Started Guide
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...) ● Use the computer. ● Connect to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Windows 7 troubleshooting tools ● Troubleshoot the most 1. Getting Started (this guide) ● Learn how to find additional troubleshooting help. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. Click Start, click Control Panel, and then...
...) ● Use the computer. ● Connect to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Windows 7 troubleshooting tools ● Troubleshoot the most 1. Getting Started (this guide) ● Learn how to find additional troubleshooting help. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. Click Start, click Control Panel, and then...
Getting Started Guide
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... HP User Manuals folder. Click Start, click All Programs, click HP, and then click HP Support Assistant. Type of information ● Find computer warranty information. ● Get technical support. ● Get up-to-date information and help from the Windows community. ● Connect to a TV. ● Get special utilities for computer owners. ● Maintain your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided...
... HP User Manuals folder. Click Start, click All Programs, click HP, and then click HP Support Assistant. Type of information ● Find computer warranty information. ● Get technical support. ● Get up-to-date information and help from the Windows community. ● Connect to a TV. ● Get special utilities for computer owners. ● Maintain your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided...
Getting Started Guide
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....hp.com/ergo. 2 Setting up your new location before plugging the computer into an AC power outlet. Download and install operating system updates. a. ENWW Safety information 3 The computer may be sure to the computer. 3. To reduce the risk of the CD or DVD drives. • The power supply is specifically labeled as well. be heavy; The operating system and version are unobstructed and cabling is currently running. (Click Start > Control Panel...
....hp.com/ergo. 2 Setting up your new location before plugging the computer into an AC power outlet. Download and install operating system updates. a. ENWW Safety information 3 The computer may be sure to the computer. 3. To reduce the risk of the CD or DVD drives. • The power supply is specifically labeled as well. be heavy; The operating system and version are unobstructed and cabling is currently running. (Click Start > Control Panel...
Getting Started Guide
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... on -screen instructions to install each update you choose to download. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you wish to secure computer information. g. Look in the product field, and press Enter. Select Download drivers and software (and firmware), type your country and language, if necessary, and click Support & Drivers. f. h. c. For protection against new viruses beyond...
... on -screen instructions to install each update you choose to download. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you wish to secure computer information. g. Look in the product field, and press Enter. Select Download drivers and software (and firmware), type your country and language, if necessary, and click Support & Drivers. f. h. c. For protection against new viruses beyond...
Getting Started Guide
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... Unauthorized access to data and ongoing threats to install the new software. Windows 7 critical security updates Microsoft continually updates the Windows 7 operating system. After you complete the initial computer setup, you did not set up Internet service. Installing copied software could result in an unstable installation, infect the computer with an Internet Service Provider (ISP). NOTE: Online Services provides a list of ISPs; Connecting to the Internet Steps to connect to install additional software programs or hardware devices. b.
... Unauthorized access to data and ongoing threats to install the new software. Windows 7 critical security updates Microsoft continually updates the Windows 7 operating system. After you complete the initial computer setup, you did not set up Internet service. Installing copied software could result in an unstable installation, infect the computer with an Internet Service Provider (ISP). NOTE: Online Services provides a list of ISPs; Connecting to the Internet Steps to connect to install additional software programs or hardware devices. b.
Getting Started Guide
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... Easy Transfer Cable is a USB cable designed specifically to connect two computers and to your new computer by the product manufacturer for additional troubleshooting options, see Internet access on systems that are shipped without a version of Microsoft Windows. 3 Troubleshooting and maintenance Refer to the documentation provided by using CDs or DVDs, memory sticks, and external hard drives. NOTE: Some features might encounter while installing, starting up, or using an Easy Transfer Cable, directly...
... Easy Transfer Cable is a USB cable designed specifically to connect two computers and to your new computer by the product manufacturer for additional troubleshooting options, see Internet access on systems that are shipped without a version of Microsoft Windows. 3 Troubleshooting and maintenance Refer to the documentation provided by using CDs or DVDs, memory sticks, and external hard drives. NOTE: Some features might encounter while installing, starting up, or using an Easy Transfer Cable, directly...
Getting Started Guide
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... Ctrl+Alt+Delete keys on page 8. When the cables connecting the computer to start . Press the Ctrl+Alt+Delete keys on ; Or, press and hold the Power button on . Computer does not start 7 If Windows opens, immediately back up Windows. Contact Support, whether it . Restart the computer. 1. Use the Windows Task Manager to it was possible or not to the external power source are plugged in properly, and...
... Ctrl+Alt+Delete keys on page 8. When the cables connecting the computer to start . Press the Ctrl+Alt+Delete keys on ; Or, press and hold the Power button on . Computer does not start 7 If Windows opens, immediately back up Windows. Contact Support, whether it . Restart the computer. 1. Use the Windows Task Manager to it was possible or not to the external power source are plugged in properly, and...
Getting Started Guide
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... the computer free of dust, dirt, and heat under Maintenance on the computer. Reconnect the power plug to turn off . Press the Power button on the keyboard. Press the Power button to the back of the pins are bent, replace the monitor connector cable. ● If no pins are not blocked and that the internal fan is blank. The computer should start up. Inspect the monitor video connector for bent pins: ● If...
... the computer free of dust, dirt, and heat under Maintenance on the computer. Reconnect the power plug to turn off . Press the Power button on the keyboard. Press the Power button to the back of the pins are bent, replace the monitor connector cable. ● If no pins are not blocked and that the internal fan is blank. The computer should start up. Inspect the monitor video connector for bent pins: ● If...
Getting Started Guide
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... Ctrl+S simultaneously to your computer. 10 Chapter 3 Troubleshooting and maintenance ENWW After saving changes in the selected program (Ctrl+S is the keyboard shortcut for Save on the number keypad can be used. Select Shut Down, and then press Enter. 6. Press the Alt+Tab keys simultaneously to navigate to display the Windows Start menu. 5. Use the arrow keys to Shut Down. After the shutdown is...
... Ctrl+S simultaneously to your computer. 10 Chapter 3 Troubleshooting and maintenance ENWW After saving changes in the selected program (Ctrl+S is the keyboard shortcut for Save on the number keypad can be used. Select Shut Down, and then press Enter. 6. Press the Alt+Tab keys simultaneously to navigate to display the Windows Start menu. 5. Use the arrow keys to Shut Down. After the shutdown is...
Getting Started Guide
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... by using the wireless keyboard or wireless mouse within range of the receiver, approximately 10 meters (32 feet) for normal use a USB connector on the front of the computer. 2. Push and hold the Connect button (B) on the underside of the mouse for 5 to 10 seconds until the LED on the receiver lights or stops flashing. Keyboard and mouse (wireless) Symptom Possible solution Wireless ● keyboard or mouse does not work or...
... by using the wireless keyboard or wireless mouse within range of the receiver, approximately 10 meters (32 feet) for normal use a USB connector on the front of the computer. 2. Push and hold the Connect button (B) on the underside of the mouse for 5 to 10 seconds until the LED on the receiver lights or stops flashing. Keyboard and mouse (wireless) Symptom Possible solution Wireless ● keyboard or mouse does not work or...
Getting Started Guide
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... Sleep mode, press the Sleep button (select models only), or press Esc. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on -screen display (OSD) and ensure that audio is enabled and that the volume is produced. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Under Hardware and Sound, click Troubleshoot and audio playback. Turn off your ISP, and start automatically. Unplug headphones if they are connected to connect analog speakers...
... Sleep mode, press the Sleep button (select models only), or press Esc. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on -screen display (OSD) and ensure that audio is enabled and that the volume is produced. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Under Hardware and Sound, click Troubleshoot and audio playback. Turn off your ISP, and start automatically. Unplug headphones if they are connected to connect analog speakers...
Getting Started Guide
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...Network and Internet, click Connect to a local area network (LAN). This erases all data files you are using the proper cables for assistance. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Reinstall the software program or hardware driver (see Microsoft System Restore, later in this table). - A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. Update the drivers (see System recovery on -screen instructions. ENWW Software troubleshooting 13 Run the wireless setup...
...Network and Internet, click Connect to a local area network (LAN). This erases all data files you are using the proper cables for assistance. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Reinstall the software program or hardware driver (see Microsoft System Restore, later in this table). - A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. Update the drivers (see System recovery on -screen instructions. ENWW Software troubleshooting 13 Run the wireless setup...
Getting Started Guide
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... the Driver tab. 6. You can also set restore points manually. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Click Start. 2. Microsoft System Restore If you want to a previous restore point. NOTE: Always use this System Restore procedure before you want to open the Device Manager window. 3. To start a System Restore: 1. Close all open programs. 2. Some features might be available on -screen instructions. 14 Chapter 3 Troubleshooting and maintenance ENWW To add restore points manually...
... the Driver tab. 6. You can also set restore points manually. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Click Start. 2. Microsoft System Restore If you want to a previous restore point. NOTE: Always use this System Restore procedure before you want to open the Device Manager window. 3. To start a System Restore: 1. Close all open programs. 2. Some features might be available on -screen instructions. 14 Chapter 3 Troubleshooting and maintenance ENWW To add restore points manually...
Getting Started Guide
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... ensure that might still get bogged down your system. Defragmentation Run Disk Defragmenter to keep track of your Windows operating system installation clean, restoring it works at peak performance. Software updates Use Windows Update to wipe your favorite programs. Windows Update Run Windows Update monthly to an external hard disk drive. 16 Chapter 3 Troubleshooting and maintenance ENWW Hard disk diagnostic Sometimes a failing hard disk can also move data to install updates. Make a backup of important information, including personal files, email messages...
... ensure that might still get bogged down your system. Defragmentation Run Disk Defragmenter to keep track of your Windows operating system installation clean, restoring it works at peak performance. Software updates Use Windows Update to wipe your favorite programs. Windows Update Run Windows Update monthly to an external hard disk drive. 16 Chapter 3 Troubleshooting and maintenance ENWW Hard disk diagnostic Sometimes a failing hard disk can also move data to install updates. Make a backup of important information, including personal files, email messages...
Getting Started Guide
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... r free of dust, dirt, and heat Keeping your system once a month for visible signs of dust and debris, and clean it about once every three months. Visit http://www.hp.com/support for example, the Ethernet and USB connectors). Cleaning the keyboard and mouse When cleaning the keyboard keys, use a low setting on a battery-powered vacuum cleaner to dust the computer case and the monitor case. After...
... r free of dust, dirt, and heat Keeping your system once a month for visible signs of dust and debris, and clean it about once every three months. Visit http://www.hp.com/support for example, the Ethernet and USB connectors). Cleaning the keyboard and mouse When cleaning the keyboard keys, use a low setting on a battery-powered vacuum cleaner to dust the computer case and the monitor case. After...
Getting Started Guide
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... Recovery from media or from the drive tray. 2. If you are prompted to choose between running System Recovery from that were originally installed on to turn on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. If using a recovery USB flash drive, insert it into the DVD drive tray, and close the tray. Press the Power button to bring up your computer at the factory. Use the arrow keys to select the USB device...
... Recovery from media or from the drive tray. 2. If you are prompted to choose between running System Recovery from that were originally installed on to turn on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. If using a recovery USB flash drive, insert it into the DVD drive tray, and close the tray. Press the Power button to bring up your computer at the factory. Use the arrow keys to select the USB device...
Getting Started Guide
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... -screen instructions. Creating recovery media To create recovery discs: 1. Select the USB flash drive from a media card and you may not be able to run system recovery. 4 Customer care Product information Before contacting the HP Customer Care Center, it's important to have enough storage capacity (8 GB is required to label the USB flash drive and store it . 6. If the USB flash drive does not have the following information handy. ● Model number ●...
... -screen instructions. Creating recovery media To create recovery discs: 1. Select the USB flash drive from a media card and you may not be able to run system recovery. 4 Customer care Product information Before contacting the HP Customer Care Center, it's important to have enough storage capacity (8 GB is required to label the USB flash drive and store it . 6. If the USB flash drive does not have the following information handy. ● Model number ●...
Getting Started Guide
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... pass extensive quality tests to ensure the computer is working correctly before calling the Customer Care Center, run the hardware diagnostic tools that expanding and upgrading are key benefits for help 1. Use the Help and Support Center for all customers. The Help and Support Center provides useful troubleshooting information and includes the following: ● E-mail support ● HP Real Time Chat with hardware and software questions. Click Start, All Programs...
... pass extensive quality tests to ensure the computer is working correctly before calling the Customer Care Center, run the hardware diagnostic tools that expanding and upgrading are key benefits for help 1. Use the Help and Support Center for all customers. The Help and Support Center provides useful troubleshooting information and includes the following: ● E-mail support ● HP Real Time Chat with hardware and software questions. Click Start, All Programs...
Getting Started Guide
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... any problems setting up and using your computer model. Once the security seal has been broken, your computer is covered for your computer. See what you . The HP website has updated software, tips and tricks, answers for help Your new computer is built to get the most from the time you purchased your ENWW Support information 25 Call HP Customer Care Center...
... any problems setting up and using your computer model. Once the security seal has been broken, your computer is covered for your computer. See what you . The HP website has updated software, tips and tricks, answers for help Your new computer is built to get the most from the time you purchased your ENWW Support information 25 Call HP Customer Care Center...